Dear SaaStr: How Should Founders Build Their First Customer Success Team?
SaaStr
JUNE 29, 2025
Dear SaaStr: How Should Founders Build Their First Customer Success Team? Building a Customer Success (CS) team early is critical for SaaS startups. Customer Success should be a single-digit hire—ideally, your first 5-10 employees should include at least one CS hire. But expansion can wait.
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