Totango

FEBRUARY 22, 2021

At Totango, we are working to “change the game” when it comes to customer success – and we’re breaking quite a few records in the process (watch out, Tom!). Changing the Customer Success Game. By definition, a game changer is a person or thing that dramatically changes the course, strategy, or character of something.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Marketplace as a Service 77

Marketplace as a Service AI Search Social Media Customer Support 77

SmartKarrot

JUNE 7, 2023

Role: Customer Success Location: Boston, MA, United States (Remote) Organization: Skedda As a Customer Success, you’ll address inquiries about our product through email and chat from potential and current consumers. Create and implement client retention tactics to boost adherence and keep customers.

Customer Success 19

Customer Success Point of Sale Marketplace as a Service SMB 19

SaaSHolic

DECEMBER 2, 2021

Product onboarding is an essential part of customer activation and retention for businesses that are SaaS providers. One of the best things you can do for your customers’ success as a SaaS provider is to ensure that you walk them through a wholesome onboarding experience. What Is Successful Onboarding?

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

Totango

APRIL 25, 2022

Selecting the right customer success platform for your organization can be challenging. In this article, we’ll look at the mistake of choosing a platform that doesn’t allow you to create inspiring customer journeys. Out-of-the-Box Functionality .

Scale 86

Scale Marketplace as a Service Customer Success Communication 86

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Both require a proactive, data-driven approach, personalized experiences, and an unwavering commitment to customer satisfaction.

Retention 52

Retention Engagement Strategy AI Search 52

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

SaaStr

AUGUST 29, 2022

From PLG and consumption-based pricing, to value-based selling and driving efficient growth, Erica will share veteran insights that will help you develop your own successful GTM strategy. Understanding how to measure, compensate, and create one unified Revenue team is the key to hypergrowth. Sign up for these sessions and hundreds more HERE.

Scale 248

Scale Sales Hiring Marketplace as a Service B2B 248

User Pilot

OCTOBER 26, 2023

Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. It involves selling more of a business’s existing products or services to its current market.

Acquisition 93

Acquisition Scale Marketplace as a Service Onboarding 93

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Execute consulting projects with customers.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Pendo offers in-app messaging and onboarding features for mobile apps.

Social Media 81

Social Media SaaS Marketplace as a Service Communication 81

SmartKarrot

OCTOBER 21, 2021

Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

Totango

MARCH 6, 2020

The feedback your VoC efforts provide are the unique perspective of your own customers, and the actions you take based on that feedback add value to their experience. To make the most of your Voice of Customer (VoC) data you need to know when to request, share, and use feedback in your daily workflows to impress and serve customers.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

SmartKarrot

SEPTEMBER 23, 2021

Apply here: [link] Role: Customer Success Manager – Ohio Location: Remote, Ohio, United States Organization: Project Lead The Way As a Customer Success Manager, you will demonstrate a passion for working with customers, helping them execute on success. Apply here: [link].

Customer Success 19

Customer Success Technical Advisors Sales Hiring Marketplace as a Service 19

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Customers are looking more and more to their peers before considering a purchase.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

CloudGeometry

MARCH 22, 2022

The intensity of competition in the SaaS marketplace puts a premium on new, stable, and reliable features. The winners offer a better and faster way to solve customer problems. Depending on the kind of SaaS you offer, there’s a lot to learn from talking to customers about your product. There are limitless possibilities.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

User Pilot

MAY 23, 2023

For example, a chatbot that solves a high percentage of queries frees up the time of your customer service reps. That means they can focus on the tricky cases that require complex decision-making, process improvements, and most importantly, tasks that maximize the impact on customer happiness and engagement. But what does it do?

Artificial Intelligence 82

Artificial Intelligence AI SaaS Payments Payment Solutions 82

SmartKarrot

NOVEMBER 8, 2023

In the ever-evolving landscape of the business world, customer success has become an essential component for sustainable growth of business and long-term prosperity. Today, we will dive into the Top 7 Must-Have Customer Success Playbooks , which are indispensable for business growth.

Customer Success 10

Customer Success Marketplace as a Service Churn Onboarding 10

SaaSOptics

APRIL 7, 2022

” Or, as Openview Partners defines it, “ product-led growth is an end user-focused growth model that relies on the product itself as the primary driver of customer acquisition, conversion, and expansion.” Does this mean that sales, marketing, and customer success are forced to hang out on the sidelines?

Business Model 74

Business Model Payment Features Business SaaS 74

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. *

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

APRIL 10, 2023

Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively. By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan. Product usage tracking in Userpilot.

Strategy 77

Strategy SaaS Onboarding Marketplace as a Service 77

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Consulting Marketplace as a Service 10

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Escalate issues/cases to the Customer Success Director when needed.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Scale 10

SmartKarrot

DECEMBER 8, 2020

Role: Vice President of Customer Success Location: Remote , Chicago, Illinois, US Organization: Storm2 As a Vice President of Customer Success, you will hire, coach, and lead their customer success organization. Serve as the Voice of the Customer in cross-functional teams and senior leadership discussions.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Consulting 10

User Pilot

FEBRUARY 21, 2022

There are two main types of user guides: full product tours (which tend to be more detailed and time-consuming), and interactive manuals (using tooltips and real-time guidance to provide more contextual help to your customers). Interactive user guides improve user onboarding and drive product adoption. Types of interactive user guides.

SaaS 87

SaaS Onboarding Marketplace as a Service Engagement 87

SmartKarrot

AUGUST 13, 2021

Role: Director of Customer Success Location: Remote, United Kingdom Organization: Founder and Lightning As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues. Become a trusted advisor and advocate for customers’ executive sponsor(s).

Customer Success 10

Customer Success Scale Consulting Marketplace as a Service 10

SmartKarrot

APRIL 9, 2021

Role: Director of Customer Success Location: Columbia, MD, US Organization: Authority Brands As a Director of Customer Success, you will measure and manage customer success, engagement, and support. Staff and manage a 24×7 service desk providing level 1-2 support for Canopy customers.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10

Totango

JANUARY 17, 2019

We’ve outlined six focus areas that will help you improve customer engagement and retention : Rapid onboarding. The right solution for the right customer. Customer nurturing. Have a customer-centered renewal strategy in place. #1. Rapid Onboarding. You’re on a journey with your customers.

SaaS 74

SaaS Marketplace as a Service Underperforming Technical Team Scale 74

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

SmartKarrot

NOVEMBER 25, 2020

Director, Customer Success Location: Denver, Colorado, United States Organization: Convercent As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base.

Customer Success 10

Customer Success Scale Marketplace as a Service Enterprise 10

Totango

SEPTEMBER 17, 2019

Hidden inside customer data, there are many opportunities to grow and improve your brand, but what if you don’t know what to look for? Say your customer just completed onboarding quicker than the average user, but you missed the chance to recognize their success. What is a Customer Data Platform?

Data 64

Data Marketplace as a Service Metrics Customer Success 64

BrightBack

APRIL 12, 2019

Copper (formerly known as ProsperWorks) is the leading Customer Relationship Management (CRM) for G Suite and recommended by Google's G Suite Marketplace. The company needed a systematic way to identify, segment and assess the reasons customers were canceling.

Retention 40

Retention Marketplace as a Service Customer Lifetime Value Churn 40

Valuize Consulting

FEBRUARY 24, 2022

Cutting-edge Customer Intelligence and impactful customer insights are powerful competitive advantages in the new subscription economy, and if you’re not making the most of your customer data, your NDR could take a hit. . Customer Intelligence allows you to do just that. Centralize Data From Across Your Organization.

Revenue 52

Revenue Scale Marketplace as a Service Data 52

User Pilot

AUGUST 30, 2023

This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. This contrasts traditional onboarding methods, which rely on external resources such as documentation, training, or customer support.

Scale 98

Scale AI Growth Hacking Innovation 98

ProfitWell

OCTOBER 3, 2019

Sony halves the price of its PlayStation Now subscription service, as the cloud gaming saga rages on—adding new titles like “Grand Theft Auto V” and “God of War” to the subscription service. Perhaps this pricing slash will give them the leg up they'll need amid the gaming service boom. "A Players, take your mark.

Marketplace as a Service 47

Marketplace as a Service Subscription Payment Features Education 47

SaaStr

OCTOBER 30, 2020

390: Randy Rayess is the Co-Founder @ Outgrow, a growth marketing platform that enables marketers to build interactive content/tools to increase customer engagement and boost demand generation. Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms.

Scale 197

Scale Sales Hiring Mobile Marketplace as a Service 197