ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

Sales Hacker

MARCH 1, 2024

Through these content channels, they can fuel conversations, educate the market, and build strong relationships with potential customers. Unlike earned media (press, customer reviews, and social mentions) companies have full control over owned media.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

Valuize Consulting

MARCH 31, 2020

These are all common traits of customer success leader s who are driving sustainable growth for software companies in the subscription economy. These leaders are armed with customer success strategies that empower them to blast through the walls in their businesses. Empower your Customer Success leaders.

Customer Success 40

Customer Success Sales Hiring Business Model Leadership 40

SmartKarrot

MARCH 23, 2023

Apply here: [link] Role: Customer Success Representative Location: Irvine, CA, United States (Remote) Organization: Vert Energy Group As a Customer Success Repreentative, you’ll bringing on new clients. Subscriptions from clients renewed. Payment that is competitive. Answering client questions.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Proactively manage customer health and engagement to mitigate business risk.

Customer Success 19

Customer Success Outsourced Development Forecasting Education 19

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. * How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. “We deliver more than a Customer Success platform to our customers; we’re also their partners.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

SmartKarrot

AUGUST 4, 2022

Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing. Apply here: [link] Role: Customer Success Manager Location: New York City Metropolitan Area, US (Hybrid) Organization: Regal.io Apply here: [link].

Customer Success 19

Customer Success User Experience Innovation Retention 19

SmartKarrot

OCTOBER 28, 2021

Role: VP, Customer Success Location: New York, NY, US Organization: TripActions As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Together with the Head of Sales, build key account plans for the most valuable customers.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Data Analysis 19

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

ChurnZero

JULY 16, 2021

Speakers: Madeline Evans , Digital Customer Success Manager, ESG. Britt Layman , Customer Success Operations Manager, ESG. Q: How do you incorporate digital aspects into your existing customer journey? That way, [the customer] knows that, as a company, we need to communicate something to you. Q&A Recap.

Scale 98

Scale Customer Success Onboarding Churn 98

ChurnZero

NOVEMBER 27, 2019

The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . The event, hosted by The Customer Success Association , featured sessions from a variety of CS thought leaders. Didn’t attend?

Scale 75

Scale Sales Hiring Onboarding Customer Success 75

Valuize Consulting

NOVEMBER 9, 2021

To truly establish this customer-centric approach, you must unite your teams to create a cross-functional relationship that is based solely on understanding and delivering on the customers’ needs. Q: How did you get your Sales team to embrace the Customer Success team? They are a duo and the Sales team trusts their SE.

VP of Engineering 52

VP of Engineering Technical Advisors Compensation Cloud 52

SmartKarrot

NOVEMBER 24, 2021

Subscription model, membership economy, consumption-based model. It is the moment where customers join once and stay forever. As per Deloitte , 8 out of 10 subscription companies are maintaining their customer base or growing their customer base in the pandemic. The concept of customer-centric thinking.

Subscription 10

Subscription Payment Features Payment Services SaaS Payments 10

ChurnZero

AUGUST 11, 2020

As customers struggle to adjust and manage, they’ll want to know their troubles are being heard by the businesses they interact with. Customer Success teams are in a unique position to listen to their customers’ challenges. This redirecting trained AccuPoint’s customers to check the knowledge base first for answers. .

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

SmartKarrot

DECEMBER 14, 2020

Role: Remote Director Customer Experience Location: Phoenix, AZ, US Organization: Waste Management As a Director Customer Experience, you will meet or exceed all contact center financial and performance metrics, including efficiency, quality, and attrition goals, at the queue, center, and tier levels.

Customer Success 10

Customer Success Outsourced Development Systems Review Technical Review 10

SmartKarrot

AUGUST 11, 2020

Role: Customer Success Manager Location: Chicago, IL, US Organization: Box In this role, You will be working with new and existing Mid-Market customers to ensure that they are supremely successful with and delighted by Box. You will be responsible for effective onboarding of customers, build high customer satisfaction.

Customer Success 10

Customer Success Leadership Retention Innovation 10

SmartKarrot

MARCH 31, 2021

Role: Vice-President, Customer Success Location: Greater Chicago Area, US Organization: Davisware As a Vice-President of Customer Success, you will achieve targeted Go-Live Dates to maximize Annual Recurring Revenues (ARR) through robust customer management, including effective hand-off to the account management team at go-live.

Technical Advisors 10

Technical Advisors Customer Success Technical Review Software Review 10

ProfitWell

MARCH 6, 2020

Listen wherever you get podcasts: Your top subscription news. Whether your overarching goal is to take on a new line of business, digitize your processes, or increase automation, it’s important that the way you behave as a company—through everyday actions both internally and externally—puts you on the path to success. No big deal.).

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

SmartKarrot

JUNE 30, 2020

Role: General Business Customer Success Manager Location: San Francisco, CA, US Organization: Insightly In this role, You’ll have to help as well as solve the customer’s pain points and provide guidance to make them successful. Ensure Customer Success, onboarding, adoption and renewals.

Customer Success 10

Customer Success Enterprise Customer Support Onboarding 10

User Pilot

JULY 27, 2023

Studies show it can be anywhere up to 7 times more expensive to acquire a new customer than it is to just keep hold of your existing users. Retention directly lowers customer acquisition costs. How do you calculate customer retention rate? Provide thought leadership, build a sense of loyalty, and drive repeat purchases. #13

Retention 83

Retention Strategy Management Churn 83

ChurnZero

OCTOBER 28, 2021

Q&A Recap: 2021 Customer Success Leadership Study Results Revealed. With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been in many ways just as challenging as the last. Speakers: Abby Hammer , Chief Customer Officer, ChurnZero.

Leadership 52

Leadership Customer Success Scale Finance 52

Intercom, Inc.

MARCH 11, 2021

They asked me to go and bring some project management principles to the customer success team. At that time, our success team was a small team of four or five people who did everything from implementation to support. “I I ended up leading that team and growing with the company, leading the customer success organization.

B2C 118

B2C B2B Scale Strategy 118

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SmartKarrot

MARCH 28, 2022

Role: Customer Success Director Location: Remote, New York, NY, US Organization: Impact As a Customer Success Director, you will be delivering world-class support to the top clients. Provide product education and best practices for customers to influence product usage.

Technical Advisors 3

Technical Advisors Customer Success Technical Review Consulting 3

SmartKarrot

MARCH 9, 2022

Product-led businesses enable this by providing the customer with the “keys” to utilize the product and assisting them in achieving a meaningful result while doing so. It becomes a no-brainer choice to upgrade to a premium subscription. This lowers the customer acquisition cost, and it thus leads to quicker growth.

Scale 10

Scale Sales Hiring Sales B2C 10

User Pilot

MARCH 23, 2022

It used to be around ’30’ some years ago, but that number has risen dramatically, thanks to the rise in customer experience. What the leadership board currently looks like. Customers have been educated, and they expect nothing short of every other brand. NPS average by industry. Personalize NPS surveys.

Scale 94

Scale SaaS Software Review Benchmarks 94

Unbounce

JUNE 16, 2020

As a SaaS company, however, you’ll need to educate your reseller partners about how to create a new revenue stream that is supported by your app—the margin on reselling alone likely isn’t worth it for them. To make these distinctions more clear, ask yourself, “who owns the selling and customer success functions, you or your partner?”

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

JUNE 10, 2020

They’ve got to find their travelers and get them home, but there’s more than that that we’re hearing from our customers. Everyone, customer success. Launch it to our customers, launch it to the sales team, launch it to prospects.” They’re going to build a bunch of things that we need.

Travel 175

Travel Marketing Scale Outsourcing Services 175

Sales Hacker

APRIL 21, 2021

“It looked like being the pain in the butt BDR who asked way too many questions, broke anything that could possibly be broken, and paid for my own subscriptions to software just because I wanted to tinker with things before I had to bother asking for approval and budget.”. We could also add a sixth business driver to the list.

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

SmartKarrot

JANUARY 21, 2021

In SaaS product management, it is necessary to keep a note of the subscription revenues as a primary deciding factor in understanding metrics. Successful product managers are those who need a mix of soft and hard skills. These skills such as education, experience, and time management are needed to develop positive environment at work.

Management 11

Management SaaS Scale Underperforming Technical Team 11

User Pilot

NOVEMBER 27, 2023

You can do this by using automated churn surveys to capture the reasons why customers are leaving or canceling their subscriptions/contracts with your company. In addition to providing an insight into the customer’s reason for leaving, it also gives you a chance to change their minds using a personalized automated response.

Scale 98

Scale Acquisition Strategy Retention 98

Sales Hacker

OCTOBER 7, 2021

Every industry needs sales so the education you receive working in this role can be immense. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Jen believes everyone should have the opportunity to be seen, heard, valued, and empowered for success. Your sales career project has ups and downs.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. It’s wanting to read more articles on The Economist or the New York Times, sending messages in Slack, or an invoice with Invoice2go. The second thing is it doesn’t require any additional education. It’s running out of storage on Dropbox.

Payments 100

Payments Pricing Compensation SaaS Payments 100

Incredo

NOVEMBER 1, 2019

Marketing: Full responsibility for the revenue, for creation of awareness, educational content and automation capable of driving business through the entire purchase process from awareness to close. Marketing: In this model, high-end marketing that facilitates brand awareness, education and trust-building is used.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

FEBRUARY 11, 2020

Learn why it is difficult to have accurate and trustworthy outbound dashboards and how to clean up and educate your clients. The other one is, as soon as you can, again, split the new customers signing versus account management/customer success. Want to see more content like this? Join us at SaaStr Annual 2020.

Scale 188

Scale Outsourcing Services Revenue Outsourced Development 188