Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Gaining new customers. Managing your support.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Stax

MAY 5, 2025

A payment gateway solution is a service that authorizes credit card payments and processes them on behalf of the merchant. Fifty-three percent of smartphone users choose to buy company-specific apps from the Apple app store or Google Play marketplace rather than mobile websites. Do you need to support multiple currencies?

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

Natalia Luneva

APRIL 24, 2025

PayFac as a Service lets companies add payment processing to their platforms. Key Takeaways PayFac as a Service reduces PayFac setup time from years to days, slashing costs by millions. What Is PayFac-as-a-Service PayFac-as-a-Service is a new way for businesses to handle payments. each year since 2018.

Merchant Services 40

Merchant Services PayFac as a Service Payment Services Marketplace as a Service 40

Neil Patel

SEPTEMBER 4, 2020

Not only that, as a business owner you need to know that you’re not shelling out cash on inferior services or unnecessary additional fees. Square PayPal FIS Stripe Payline Data Fiserv BitPay Adyen Dharma Merchant Services Fattmerchant. Full-service credit card processing companies also take a monthly fee.

Payment Services 144

Payment Services Merchant Services Payment Methods Technical Review 144

Neil Patel

AUGUST 17, 2021

You want them to associate your company with a particular product or type of service. Whether you’re a startup just trying to build a name for yourself in a crowded marketplace, or you’re trying to rebrand an old company , you can benefit from a brand awareness campaign. Who actually uses campaigns for brand awareness?

Branding 145

Branding Social Media Marketplace as a Service Acquisition 145

TrackStreet

JULY 1, 2025

As marketplaces like Amazon, Walmart.com, and eBay have exploded, so too have the number of sellers listing your products without your permission. But left unchecked, they pose serious risks to your brand’s long-term health, customer trust, and revenue. They could mishandle returns or fail to provide customer support.

Branding 52

Branding Marketplace as a Service Technical Review Social Media 52

Tom Tunguz

AUGUST 2, 2016

Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. With customers coming to their (virtual) doorstep, these cloud companies are free to scale at their own pace, expanding sales and their reach in the marketplace.

Outsourcing Services 113

Outsourcing Services SMB Acquisition Scale 113

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. Bill Mahoney, Chief Customer Officer, ComplySci. She understands customer service and puts customers first every single day.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Neil Patel

JANUARY 1, 2021

I definitely recommend reading reviews from actual customers about the kind of service they receive during and after implementation. If you are supposed to get a dedicated service rep, how dedicated are they? What kind of in-house IT support will make everyone’s life easier? It’s also not 100% on the vendor.

Systems Review 145

Systems Review Healthcare Software Review Marketplace as a Service 145

Neil Patel

DECEMBER 23, 2020

HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. They can get pretty powerful, in terms of marketing automation and customer experience.

Payment Solutions 145

Payment Solutions Software Review Software Payments 145

Neil Patel

SEPTEMBER 9, 2020

Combine that with award-winning 24/7/365 customer support and you have an excellent ecommerce platform. Shopify offers five plans for businesses of all sizes, including: Shopify Lite — $9 per month Basic Shopify — $29 per month Shopify — $79 per month Advanced Shopify — $299 per month Shopify Plus — custom pricing.

Payment Methods 145

Payment Methods Payments Payment Services Payment Solutions 145

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Customers are looking more and more to their peers before considering a purchase.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Neil Patel

OCTOBER 29, 2020

So if you’re interested in selling products or services on the web, you’ll need to find an ecommerce builder to create your online store. Advanced users and developers may want the ability to access the site’s backend code for advanced customizations. Business Stage and Size.

Payment Methods 111

Payment Methods Payment Services Payment Solutions Payments 111

Sales Hacker

FEBRUARY 12, 2021

Support: Check for extra costs related to customer support, whether or not they offer support in your language (if you’re running a global sales team), and how you can get in touch with the CRM’s support team (via phone, email, etc.). Price : For accurate pricing options, schedule a free consultation.

Payment Solutions 112

Payment Solutions Enterprise Scale Payments 112

User Pilot

AUGUST 21, 2024

Trigger contextual customer feedback surveys. Dig into your CRM systems and customer support interactions to gather insights. Track social media interactions to understand customer sentiment. Analyze this data to gain a comprehensive understanding of individual customer preferences, behaviors, and pain points.

Data 105

Data Social Media Interviewing User Experience 105

User Pilot

JUNE 2, 2024

Customer success tools : Zendesk Support Suite. Personalized in-app support across multiple channels. AI-driven customer service platform with centralized inbox and ticketing. Self-service customer support. Offer customer support for more complicated issues. Fin AI Copilot.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

How To Buy Saas

MAY 21, 2025

Customer Support Slowness: Some users report that Breezys support can be slow to respond during peak times. The platform also includes self-service interview scheduling , allowing candidates to book interviews from available slots synced to your teams calendars. High-volume recruiters might crave more posting options.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

User Pilot

AUGUST 18, 2024

You can book a consultation that comes with a 14-day free trial. Best SaaS tools for customer service Customer service tools are software solutions designed to help businesses efficiently manage interactions with customers , such as handling inquiries and providing support across various channels.

Scale 104

Scale Scaling Software Review Social Media 104

FastSpring

JUNE 6, 2024

That said, Xsolla isn’t a great fit for every video game company who may have specific needs around features, geographic support, or service levels that Xsolla doesn’t offer. “We have been delighted with everything about FastSpring — from the robust platform to the helpful customer service that supports our company growth goals.”

Payment Services 78

Payment Services Merchant Services Payment Methods Payments 78

How To Buy Saas

MARCH 17, 2025

You can integrate email, calendars, and more via the Salesforce AppExchange marketplace. Higher-tier plans unlock marketing automation , customer service (with Service Cloud), and advanced analytics. You can start using email templates, log customer interactions, and track leads immediately, with no subscription fee.

Software Review 40

Software Review Scale Software Business 40

yoursales

JANUARY 28, 2022

With sales consulting, lead generation, and outsourced sales clients in the range of 1 to 1500 full time employees you can imagine we come across quite a few different CRMs. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. ZeroBounce - Award-Winning Email Validation Service.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service deliversbeyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service delivers—beyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

SaaSHolic

DECEMBER 2, 2021

Autodesk noticed that their customer support was frequented by disgruntled users struggling with effectively using Fusion 360 after the onboarding stage. Ecommerce giant BigCommerce figured out early that having a dedicated customer support team to answer any onboarding questions was vital to their success. Product Tours.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

Valuize Consulting

AUGUST 26, 2024

In today’s marketplace, understanding and meeting customer expectations isn’t just important – it’s paramount. Crafting a customer lifecycle that aligns with the experience your customer wants and expects is critical to driving value and adoption across your entire customer base.

Customer Success 52

Customer Success Engagement Scale Systems Review 52

How To Buy Saas

SEPTEMBER 23, 2024

The Software-as-a-Service business model has gained a lot of popularity in the last few years because of its low entry barrier, flexibility, and scalability. They can reduce upfront costs and provide the service through a cloud over the internet. Customers can easily access the service from the cloud.

SaaS 52

SaaS Marketplace as a Service Market Research Pricing 52

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

All that Saas

JULY 14, 2021

They claim that they ensure brands can use Showell for their product or service to shine, face to face, online, or in virtual meetings. This allows the team to focus on the customers, make sure that the services are up and running quickly, with the help of a personalized onboarding plan. Key Features. Key Features.

Sales Enablement 52

Sales Enablement Software Review Software Development Team Review 52

SmartKarrot

APRIL 9, 2021

Apply here: [link] Role: Remote – Director, Client Success Location: Remote, Los Angeles, CA, US Organization: Radiology Partners As a Director of Client Success, you will lead Canopy’s efforts to provide excellent customer support to Canopy customers, ensuring a high level of customer satisfaction.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10

Stax

OCTOBER 14, 2024

Ask about the training resources and onboarding support the processor provides. Some companies offer in-depth training sessions, webinars, or 24/7 customer support to assist in onboarding, which can be critical in getting your team up to speed quickly and efficiently.

Payment Services 88

Payment Services Payment Methods Merchant Services Payment Solutions 88

User Pilot

AUGUST 30, 2023

She also founded SaaS consulting firm, Sonderhouse , through which she teams up with other experts to provide sound education and coaching for SaaS startups. leadership to uphold your customer-centric focus. He’s also a consultant, author, and adjunct lecturer. Connect with Else on Linkedin. Register for Brandon’s session.

Scale 105

Scale Growth Hacking AI Consulting 105

Sales Hacker

APRIL 29, 2025

Actually, as the velocity of product development speeds up, there’s a lot of things coming out and you have to worry about customer impotence and how you make noise in the marketplace. Now, in reality, we also talk about sales account management and customer support. I was like, okay. Don’t join them up.

AI Search 86

AI Search AI Sales Hiring Underperforming Technical Team 86