ChurnZero
JULY 22, 2022
Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product.
SaaStr
JANUARY 30, 2023
To solve this, Deel interviewed 200 founders seeking answers to the question, “If you’re open to hiring internationally and remotely, what are your biggest challenges, and what kind of product can we build to solve them? This insight led Deel to focus on solving payments and compliance. Listen to your team.
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Intercom, Inc.
JANUARY 5, 2022
In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.
User Pilot
NOVEMBER 30, 2023
You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. They could also result from inadequate user onboarding leading to low feature discovery and adoption, ineffective marketing strategy , and poor user experience.
User Pilot
OCTOBER 6, 2023
Build a comprehensive user persona by collecting data through methods such as surveys, interviews, and analytics to gather valuable customer data. For instance, you could send an email sequence explaining how a business can save thousands of dollars in taxes using your automated tax compliance software.
BetterCloud
NOVEMBER 4, 2021
This year’s awards recognize victories in app discovery , digital workplace security , Day 1 onboarding , zero-touch offboarding , and automation. From there, the next step was the interview, during which the nominees shared their unique IT challenges, approaches, and accomplishments. Ben Silber, the 2021 Security Specialist.
Neil Patel
SEPTEMBER 11, 2020
Gusto makes onboarding, paying, insuring, and supporting employees as easy as possible. Their lower-tiered plans include basic payroll features like automatic tax calculations, employee self-service tools, a mobile app, PTO management, and complete compliance support. And they don’t call themselves a “people platform” for no reason.
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