SaaStr

JUNE 29, 2023

Many net-new purchases are for data security, compliance, risk management, and AI-powered tools. Compliance : The cost of GDPR compliance has totaled around $9B globally since its introduction. This means higher engineering costs for companies and, so, higher software prices. So, what’s driving these purchasing trends?

VP of Engineering 292

VP of Engineering Trends Cybersecurity Sales Hiring 292

Payrix

DECEMBER 18, 2024

Takeaway #2: Inflation and surcharging compliance Ella highlighted the rising importance of surcharging as a response to inflation and escalating operational costs. Ensuring compliance in surcharging practices is critical, as violations can lead to substantial fines.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

SaaStr

JULY 30, 2024

Okta’s VP of Engineering, Monica Bajaj, and Senior Director of Platform Product Marketing, Priya Ramamurthi, share Okta’s playbook to PLG, developer experience, and Enterprise ARR. The realized value grows as users derive value from the product, increasing engagement, retention, and stickiness.

Underperforming Technical Team 281

Underperforming Technical Team Enterprise Scale Payments 281

Intercom, Inc.

OCTOBER 19, 2022

We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Compliance: Don’t just take our word for it .

compliance 138

compliance Data Software Review Scale 138

Payrix

APRIL 17, 2025

A payment facilitator manages compliance with payment network rules and other financial regulations. This includes verifying the identities of sub-merchants through Know Your Customer (KYC) checks, ensuring PCI compliance for secure handling of payment data , and mitigating risks through fraud or chargebacks.

Payment Services 100

Payment Services SaaS Payments Merchant Services Payment Facilitation 100

SaaStr

NOVEMBER 24, 2020

Join members of their solution engineering team on December 9 at 9 AM PST for a workshop on Stop Losing Customers : 5 Steps to Creating Customers for Life with Freshworks. . Working to automate security and compliance, starting with SOC 2 to protect customer data and build trust in internet businesses.

Scale 293

Scale Scaling Outsourced Development compliance 293

SaaStr

JULY 1, 2024

How can you engage these new users across the funnel? Finally, compliance is going to be critical. Don’t let compliance stall deals. #4: Technical integrations and partnerships are almost as important as commercial ones, and you want to make sure your product and engineering team can support that. Let me see that report.”

Sales Hiring 300

Sales Hiring Scale SMB compliance 300

SaaStr

NOVEMBER 1, 2022

The engagement model is standard: a) Companies reserve $XX million equity for advisors. Example 2: Compliance and security norms change when you go to other geos. There was a consensus among CPOs we met that product leaders need to be close to the customer vs. engineering. Scale brings new challenges. Bundling is real.

Scale 286

Scale Sales Hiring Underperforming Technical Team Cybersecurity 286

User Pilot

MAY 1, 2024

Businesses aiming for long-term product growth should keep in mind the power of meaningful customer engagement. Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024! Let’s dive in!

Engagement 105

Engagement Social Media Artificial Intelligence AI 105

Stax

JUNE 3, 2025

SaaS companies that invest in onboarding, customer education, and proactive support tend to see higher engagement and lower churn. A scalable go-to-market engine will help you maintain momentum without burning out your budget or team. Stax Connect offers a fully managed payments facilitation ecosystem for your SaaS platform.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

Intercom, Inc.

OCTOBER 4, 2018

Why does SOC 2 compliance matter? To this end, we focus on the security of your data so that you can focus on acquiring, engaging and retaining your customers. The post Building on your trust: Announcing SOC 2 compliance appeared first on Inside Intercom. Intercom allows you to grow your business by connecting with customers.

compliance 91

compliance Innovation Cloud Data 91

User Pilot

MAY 8, 2024

As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support. Whatfix – best for creating in-app messages for employee engagement. Pendo – best in-app messaging platform for mobile apps. Contextual triggers.

Engagement 105

Engagement AI Search Software Review AI 105

SaaStr

AUGUST 8, 2023

The Accounting Team Responsibilities: Financial recording and reporting Compliance, Audits Accounts Payable/Accounts Receivable Tax, Treasury Your accounting team makes sure every financial transaction is recorded correctly and categorized. Accountants are responsible for ensuring the company has clean financial statements and data.

Scale 232

Scale Finance Outsourcing Services Sales Recruiting 232

Scytale

MARCH 12, 2025

He also co-founded Ignite Research, building and running an advanced hotel search engine. A Royal Academy of Engineering Enterprise Fellow, Katerina holds a PhD in Engineering Science from the University of Oxford. With SOC 2 compliance, the startup not only prioritizes innovation but also ensures top-tier data protection.

Startup 59

Startup Scale Cybersecurity AI Search 59

User Pilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. This guide will go over the benefits of using Pendo Engage, what it's most commonly used for, how much it costs, and the reasons why you might need an alternative! What is Pendo Engage? Source: Pendo.

Software Review 105

Software Review Engagement Technical Review AI 105

How To Buy Saas

MAY 29, 2025

For instance, companies like Sephora and Amazon have deployed AI-driven recommendation engines. Sephoras Virtual Artist and Amazons product recommender personalize shopping for each user, boosting engagement and sales. Similarly, GEs aviation division analyzes engine sensor data to predict issues before they ground planes.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

User Pilot

MARCH 21, 2025

The real challenge is shaping an experience that keeps users engaged and drives continuous growth. So how do you ensure your app is intuitive, engaging, and built for long-term success? These strategies will help reduce churn, improve engagement, and maximize retention. Users expect instant value. Profile startup.

Mobile 58

Mobile Engagement Strategy Underperforming Technical Team 58

Valuize Consulting

DECEMBER 17, 2024

This article explores why a lifecycle design-driven approach is more effective, how to define ratios based on required customer engagement activities, and the roles that segmentation and automation play in optimizing these ratios. This loop ensures that ratios remain aligned with customer needs, team capacity, and company goals.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

Intercom, Inc.

AUGUST 30, 2022

Mercury’s product also includes integrations, rules, and shortcuts that were engineered to help founders spend as little time as possible thinking about banking. Brex makes it simple for founders and startups to manage spending and ensure compliance. There are global compliance and payroll hurdles that make things super complex.

Scale 163

Scale Payment Services Startup AWS 163

Neil Patel

JUNE 18, 2025

Marketers embracing generative engine optimization (GEO) and search-everywhere strategies are already preparing for an AI-driven future beyond traditional SEO. When GPTBot visits a site, it behaves like most search engine bots. Here’s a simple approach: Block GPTBot if you prioritize content control, legal compliance, or security.

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User Pilot

JUNE 29, 2024

Buy an embedded analytics solution when you’re more interested in: Freeing up time for your engineering and product teams. Security and compliance (consider building if your company handles sensitive data). Greater data security. Cost efficiency in the long run. Integration with existing systems.

Technical Support 105

Technical Support compliance Scale User Experience 105

Scytale

AUGUST 13, 2024

That’s why achieving ISO 27001 compliance has become a top priority for organizations serious about safeguarding their information assets. In this guide, we’ll break it all down, exploring the best ISO 27001 compliance software for 2024. Document Control Managing documents effectively is a big part of ISO 27001 compliance.

compliance 52

compliance Software Government Management 52

Scytale

AUGUST 13, 2024

That’s why achieving ISO 27001 compliance has become a top priority for organizations serious about safeguarding their information assets. In this guide, we’ll break it all down, exploring the best ISO 27001 compliance software for 2024. Document Control Managing documents effectively is a big part of ISO 27001 compliance.

compliance 52

compliance Software Government Management 52

Valuize Consulting

NOVEMBER 19, 2024

Proactive Engagement to Minimize Churn Predictive models can highlight at-risk clients by identifying patterns such as declining usage, reduced engagement, or increased support needs. For example, if a model flags a risk of churn, the customer success team initiates a targeted engagement strategy.

B2B 52

B2B Artificial Intelligence Machine Learning Outsourced Development 52

User Pilot

AUGUST 22, 2024

Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator. Moreover, effective onboarding helps companies meet compliance requirements, like Anti-Money Laundering (AML) checks. Userpilot webhook builder.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

BetterCloud

APRIL 2, 2021

To help other aspiring SaaSOps professionals , read on for: The role of a SaaSOps engineer. SaaS utopia where a SaaSOps engineer works. How SaaSOps engineers use SaaS management platforms (SMPs). What’s a SaaSOps engineer? SaaSOps engineers do an uncommonly wide range of tasks. A typical work day. So let’s dive in.

Engineering 52

Engineering Management SaaS Software Review 52

How To Buy Saas

MAY 26, 2025

By avoiding constant fine-tuning, RAG saves engineering effort and computing resources while still delivering accurate outputs. (An SaaS platforms can leverage this for features like analytics explanations ( Explain this dashboard pulling yesterdays data) or compliance checks with current regulations. in its answers.

Artificial Intelligence 52

Artificial Intelligence AI Search AI Scale 52

User Pilot

APRIL 2, 2025

Seeing the full picture clarifies which product updates will impact engagement and revenue the most. Userpilots real-time analytics let you track behavior, feature usage, and engagement trends across web and mobile in one place. Instead, you match each experience to the user, which goes a long way toward sustaining user engagement.

Mobile 65

Mobile Underperforming Technical Team Onboarding AWS 65

Blulogix

DECEMBER 31, 2024

Regulatory Compliance: Transparent and fair billing practices are becoming a regulatory requirement in many industries. Engage Customers: Communicate the benefits of usage-based pricing to your audience, emphasizing fairness and flexibility.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

Valuize Consulting

APRIL 4, 2025

Customer Success isnt just a departmentits the engine of sustainable growth. Consider a company that discovers, through time data, that its high-value enterprise clients in the healthcare sector consistently require longer onboarding due to compliance-related complexities.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

User Pilot

MARCH 24, 2025

You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. A professional with a strong grasp of app performance, security, compliance, and platform guidelines. Who would be a BAD fit for this job? Apply here 2.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

User Pilot

JANUARY 19, 2025

This is exactly the challenge that Beable, a learning platform, was facing: They were struggling to demonstrate the value of their product to students, leading to low engagement and high drop-off rates. When they use our funnel analysis feature, they can monitor how their students engage with their product.

Onboarding 52

Onboarding Software Review User Experience Churn 52

SaaStr

JUNE 13, 2019

In addition, we believe that this data is representative, because if you look at the different kinds of buyers from the respondents, you see it spans everything from operations and marketing to sales and engineering, even down to legal. The first way is through features: compliance features, security features, Slack uses search.

Scale 251

Scale Sales Hiring SMB Payment Services 251

How To Buy Saas

MAY 21, 2025

Modern ATS software automates tedious tasks like job posting, resume screening, and interview scheduling, freeing HR teams to focus on engaging with candidates. Cloud ATS solutions typically provide multi-currency and multi-language capabilities , integration with global job boards, and compliance with international regulations (e.g.,

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

ChurnZero

MARCH 24, 2025

Every trend points to customer success becoming the growth engine of businesses, and since customer success typically owns NRR (net revenue retention) , tracking how the teams investments impact performance is also part of that need. 1: You notice your CRM holding your team back.

Technology 52

Technology Customer Success Scale ChatGPT 52

SaaStr

OCTOBER 15, 2019

The goal behind this framework was to create more of a growth engine that integrates the people, the technology, the data, the buyers, content, orchestrates it across the customer journey to be able to make the biggest impact. Next we put together an engagement design and a cadence to really mobilize the account based approach.

Underperforming Technical Team 202

Underperforming Technical Team Sales Hiring SMB Enterprise 202

User Pilot

MARCH 30, 2025

Leverage SEO-driven content marketing Search engine optimization (SEO), to this day, has become synonymous with organic marketing. But with retargeting, you can re-engage those users who have already interacted with your brand but havent taken action yet. Heres what can work for you right now: Engage with your community.

Acquisition 65

Acquisition Mobile Software Review Social Media 65