SaaStr

JULY 23, 2021

Nicole Culver, Director of Product Marketing, SaaS @Bandwidth. Billi Jo Wright, Chief Risk & Compliance Officer, Payrix. Christa Diaz, Senior Director, Customer Success, Hired. Chris Cabrera, Founder and CEO @ Xactly. Carla Erlick Senior Vice President, ISV Channel @Paysafe. Alex Rosemblat, CMO @ Datadog.

VP of Engineering 273

VP of Engineering New CTO CTO Hire Sales Hiring 273

SaaStr

APRIL 28, 2022

Removing guesswork, friction and wasted sales effort, 6sense empowers sales, marketing, and customer success teams to significantly improve pipeline quality, accelerate sales velocity, increase conversion rates, and grow revenue predictably. Think of us as your automated security and compliance expert.

compliance 217

compliance Forecasting Finance AI 217

Chart Mogul

DECEMBER 15, 2020

The SaaS Acronyms Cheat Sheet will be your trusted advisor regardless of whether you're just getting started in the industry or if you need to brush up on your SaaS jargon a little. We spend so much time discussing metrics and concepts, that we sometimes forget that not everyone is well-versed in the language of SaaS.

Sales Hiring 98

Sales Hiring SaaS Finance compliance 98

SaaStr

NOVEMBER 28, 2022

These two departments are a SaaS company’s most important; without their alignment, there is no growth or scale. Prakash Raina, Co-Founder of Subskribe, and Leslie Hui, VP of Accounting Operations and Finance Transformation at Okta, break down the secrets to unifying SaaS teams, processes, and systems. The evolution of SaaS business.

Scale 199

Scale Finance Sales Hiring Scaling 199

SaaStr

DECEMBER 5, 2023

Security — SOC 2 compliance is table stakes. Role-based access controls Org visibility of how to manage the entire organization on the platform Compliance and governance Reporting If you’re committed to the journey, build this into your platform early. The lesson learned? You need to segment the entire organization, not just GTM.

Scale 188

Scale Enterprise readiness compliance Enterprise 188

SaaStr

NOVEMBER 6, 2020

And I bet in SaaS, that’s even less likely in your case. If you’re building say a HIPAA compliance app? The answer: everyone in a SaaS company has to do a 2+ hour stint on customer support (chat, phone, whatever) once a quarter, minimum. The post Everyone in SaaS Needs to Do Customer Support.

VP of Engineering 215

VP of Engineering Customer Support PayPal Healthcare 215

SaaStr

JULY 18, 2023

Hypergrowth in today’s highly competitive and budget-constrained SaaS world may be less frequent now, but Vanta, the software tool empowering security companies to achieve compliance and manage risk, has defied the odds. It’s attainable by following some ground rules to build a SaaS business.

Strategy 216

Strategy Scale Sales Hiring Startup 216

SaaStr

NOVEMBER 1, 2022

Sequoia Capital’s India arm put together a terrific summary of all their learnings about SaaS and Cloud from SaaStr Annual this year. They also did an A+ session at Annual with several top India SaaS founders, which you can catch below! Here’s 22 of the most relevant takeaways for India’s SaaS ecosystem.

Scale 214

Scale Sales Hiring Cybersecurity Underperforming Technical Team 214

FastSpring

JANUARY 19, 2023

And they immediately began to see issues using PayPal as the foundation of their payment stack: “The moment we realized that our SaaS was going to be making more money in the next months, we realized that we had a payment issue, and we needed to be able to scale.” The problem? Using PayPal, software companies can send U.S.-style

Merchant Services 125

Merchant Services Payment Services Payments Payment Features 125

CloudGeometry

MARCH 22, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first).

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

User Pilot

FEBRUARY 15, 2024

Try Userpilot and Take Your UX Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is funnel analytics in SaaS? Funnel analysis examines every stage of the customer journey , from the landing page to the end-of-sale, and provides actionable insights that help drive product growth. Enterprise.

Sales Funnel 95

Sales Funnel SaaS User Experience Forecasting 95

SaaStr

JANUARY 30, 2023

20X year 1⃣ 12X year 2⃣ 5X year 3⃣ #deelspeed @deel [link] — Shuooo (@shuoshuooshuooo) January 23, 2023 When we look at SaaS companies’ success stories, everything looks great on their growth maps. However, the truth is that every company has tried, failed, and restarted before getting to success.

Sales Hiring 228

Sales Hiring Payment Services SaaS Payments Scale 228

SaaStr

NOVEMBER 24, 2020

Thanks to our partners and sponsors we have been able to take our events digitally – bringing together SaaS industry experts from across the world. Gainsig ht works to help businesses build deep and lasting relationships with their customers through their very own Customer Success platform. ——-.

Scale 243

Scale Scaling Outsourced Development compliance 243

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. At their core, they are responsible for maximizing the value of product releases but their responsibilities can have them acting as a business strategist, product designer, customer liaison, and project manager, all rolled into one. Q: What was your first job?

Technology 52

Technology Customer Success Interviewing Scale 52

SaaStr

JANUARY 21, 2021

Although we have customers of all sizes today, including many enterprise businesses, that wasn’t always the case. When we launched TaxJar, we did it with the goal of helping small e-commerce businesses solve their sales tax compliance. As we did, we set our sights on larger customers.

Scale 151

Scale Sales Hiring SaaS compliance 151

SaaStr

JANUARY 12, 2022

We all underresource customer success vs. sales. Lost a bank customer we had served well for 5 years and up to.5M 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. More on that here. But it’s stressful.

CTO Hire 277

CTO Hire Sales Hiring New CTO CTO 277

SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Customer Success 19

Customer Success Scale Sales Hiring Customer Lifetime Value 19

SmartKarrot

MAY 30, 2023

Role: Customer Success Executive Location: London, England, United Kingdom (On-site) Organization: Space32 As a Customer Success Executive, you’ll be a crucial member of our commercial team, whose primary goals are to qualify leads and convert inquiries from businesses searching for full- or part-time office space.

Customer Success 19

Customer Success Systems Review Software Review compliance 19

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

Chart Mogul

DECEMBER 15, 2020

The SaaS Acronyms Cheat Sheet will be your trusted advisor regardless of whether you're just getting started in the industry or if you need to brush up on your SaaS jargon a little. We spend so much time discussing metrics and concepts, that we sometimes forget that not everyone is well-versed in the language of SaaS.

Sales Hiring 52

Sales Hiring SaaS Finance compliance 52

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Who’s here on a CEO or more on a business hat SaaS?

Cloud 168

Cloud Scale Trends Machine Learning 168

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Scale 211

Scale compliance Software Review Technical Review 211

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Apply here: [link] Role: Director of Customer Success Location: San Diego, CA, United States (On-site) Organization: TOOTRiS As a Director of Customer Success you’ll Create and put into action customer success strategy.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

BetterCloud

DECEMBER 17, 2020

But it’s also a good time to build a different type of list: Your enterprise’s 2021 SaaS sprawl management checklist. It’s good practice for every organization that relies on SaaS to take inventory periodically. Why IT should actively manage SaaS sprawl. Your 2021 SaaS Sprawl Management Checklist.

Sales Recruiting 52

Sales Recruiting Management SaaS Government 52

Tom Tunguz

DECEMBER 18, 2018

Multiples of SaaS companies have remained at relative highs: still trading at 8x forward as of today, which is 45% above historical averages. Startups begin to siphon off important but underserved segments of SaaS incumbent’s customer bases. Data engineering is the new Customer Success.

Blockchain 178

Blockchain Technical Review Machine Learning Artificial Intelligence 178

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Scale Onboarding compliance 19

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. SMM SaaS Company Overview & Market Dynamics.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SmartKarrot

JUNE 26, 2020

Before we look into the SOC2 compliance checklist, it is worth spending a minute on understanding what SOC2 is. Hence, to address this concern SOC 2 compliance has been put into practice by the government for organizations dealing with large amounts of information of their customers. What is SOC2 compliance? What is SOC2?

compliance 10

compliance SaaS Marketplace as a Service Entertainment 10

SaaStr

JANUARY 17, 2020

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. How does Yousuf advise founders to think about customized procurement requests to fit certain buyers? What do CIOs really want to see in the form of security and compliance? Does that work for you, Yousuf?

CTO Hire 133

CTO Hire compliance Scale Startup 133

Chart Mogul

FEBRUARY 25, 2021

Lots of SaaS companies talk about their communities. Welcome to the [company] community, they say on Twitter, when a new customer comes on board. Our challenge is the same one that plenty of early-stage B2B SaaS companies confront: our ideal customer persona (ICP) is extraordinarily narrow. So did it work?

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

OpenView Labs

MAY 29, 2019

For SaaS companies, the allure of the enterprise customer is pretty strong. And because enterprise customers typically stick around longer, they lower your overall churn risk. Plus, enterprise customers usually spend more—on support, seats, usage, integrations, etc. Rigorous security requirements. Integration options.

Enterprise 65

Enterprise SaaS Outsourced Development compliance 65

User Pilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Customer analytics platforms can effectively drive customer loyalty.

Artificial Intelligence 93

Artificial Intelligence Social Media Software Review AI Search 93