ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. Start to track it.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SaaStr

JANUARY 17, 2020

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. How does Yousuf advise founders to think about customized procurement requests to fit certain buyers? What do CIOs really want to see in the form of security and compliance? Harry Stebbings. Yousuf Khan. Julian Lemoine.

CTO Hire 134

CTO Hire compliance Scale Startup 134

BetterCloud

NOVEMBER 4, 2021

Nominations came from internal IT colleagues, supervisors and direct reports, the SaaSOps Community , and BetterCloud customer success partners. From there, the next step was the interview, during which the nominees shared their unique IT challenges, approaches, and accomplishments. Ben Silber, the 2021 Security Specialist.

Headcount 52

Headcount compliance Innovation Interviewing 52

Intercom, Inc.

DECEMBER 21, 2021

“There’s so much knowledge in notes from customer success, quarterly business reviews, and conversations. There’s so much knowledge in notes from customer success, quarterly business reviews, and conversations. Listen to the rest of the interview here. Listen to the rest of the interview here.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

BetterCloud

DECEMBER 17, 2020

Meet with business partners to conduct interviews to really understand: Use case. Get app reviews from security and compliance teams, as every tool has different security. Get app security and integration approvals from security and compliance teams. Meet with each tool’s finance stakeholders and their customer success team.

Sales Recruiting 52

Sales Recruiting Management SaaS Government 52

ChurnZero

DECEMBER 27, 2019

5 Common Mist a kes Customer Success Managers Make When Managing Their Day . 5 Misconceptions Customer Success Has About Product . And on the security front, we reinforced our commitment to protecting customer data and earned our SOC 2 Type 2 Compliance. Customer Success Resource.

Technical Review 64

Technical Review Software Review Churn Customer Success 64

Sales Hacker

JANUARY 8, 2021

Gain agreement from everyone involved on market status, product, marketing, customer success investments, success metrics, and timeline. Most reps will need local language, data centers, and compliance , but it’s unlikely you’ll enter the market with all of these figured out. These are big investments that take time.

Sales Hiring 82

Sales Hiring Sales Recruiting Sales Technical Review 82

SaaStr

DECEMBER 23, 2020

Below, we’ve shared the transcript of Harry’s interview with Tamar. Tamar Yehoshua: We have a lot of ways that we get feedback from our customers and some of it is obviously we have a great customer support team and a great customer success team. Harry Stebbings. We get feedback on Twitter.

VP of Engineering 255

VP of Engineering Software Review Technical Review Underperforming Technical Team 255

User Pilot

AUGUST 6, 2023

Following up on insightful customer feedback through email or interviews. The more insights you gather, the easier it is to increase the amount of value your product provides (which eventually leads to higher customer lifetime value). Data security or compliance risks. Get your free Userpilot demo today!

Investment 80

Investment Banking Social Media Customer Lifetime Value 80

SmartKarrot

MAY 8, 2023

For instance, it makes it harder for HR teams to communicate with remote workers, manage HR processes, and ensure compliance with relevant laws and regulations. For instance, it can schedule interviews and even help new employees complete onboarding paperwork/documentation by guiding them through the process step-by-step.

ChatGPT 10

ChatGPT AI Technical Review Systems Review 10

Intercom, Inc.

SEPTEMBER 28, 2021

Customer behavior is more important than company size. At Intercom, we obsess about our customers’ success. We solve customer problems by deeply understanding the jobs that they use our product to tackle, often applying the jobs to be done framework. Build for your customers, not your competitors’ customers.

Scale 249

Scale Management Sales Hiring Healthcare 249

SaaStr

MARCH 18, 2019

Then they had to integrate with credit card processors, let’s not forget managing PCI compliance, building the auditing and reporting features you need for that, and what about fraud prevention. And that’s new integrations, new payment methods, and new compliance schemes around the world. It’s pretty brutal actually.

Scale 120

Scale Payment Services Payment Methods Sales Hiring 120

User Pilot

MAY 16, 2023

Tracking product usage of your power users, as well as inactive/churned customers, allows you to identify the most valuable features and their usage limits. User surveys and interviews are the most direct ways of finding out what users value most about the product. You can filter the results by segments for a granular view.

Metrics 96

Metrics Customer Lifetime Value SaaS Pricing 96

SaaStr

NOVEMBER 29, 2019

286: Allie Janoch is the Founder & CEO @ Mapistry, the startup that makes environmental compliance simple. In Today’s Episode We Discuss: * How Allie made her way from the world of Yahoo to founding the game changer of environmental compliance in Mapistry. How does Allie measure true customer success? Harry Stebbings.

Sales Hiring 133

Sales Hiring Underperforming Technical Team Technical Advisors Scale 133

User Pilot

MARCH 21, 2023

Apart from heatmaps, you could use some more old-school techniques like interviews or surveys that will help you get to the root cause of the problem. Measure user retention through cohort analysis Retention analysis enables you to determine whether or not customers stay with your business and keep engaging with the product regularly.

Management 87

Management Technical Review Outsourced Development Mobile 87

SaaStr

DECEMBER 31, 2019

And yes, it’s not statistically significant to do an interview with 20 people, but it does give you a good sense of where to start. Craig : I think it actually, it’s a really good point about just engaging with the customers that you have. Shanee : So it doesn’t have to be complex, it doesn’t have to be heavy.

Enterprise 133

Enterprise Underperforming Technical Team Scale B2B 133

SaaStr

NOVEMBER 22, 2019

Below, we’ve shared the transcript of Harry’s interview with Travis. All of these muscles that I had built from my time running customer facing teams in B2B SaaS, you can apply that to the world of Venture. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin.

Underperforming Technical Team 164

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 164

Intercom, Inc.

MAY 24, 2018

This is part of an ongoing series of interviews about unlocking the potential of growth. One of our first products was a Watchlist API, which is for OFAC compliance. Enabling customer success. What was it like for you as you brought sales and customer success on board? What did you go after first and why?

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Today I have to manage and track health and my customer success, right?

Payment Methods 214

Payment Methods Merchant Services Scale Payments 214

SaaStr

APRIL 3, 2020

As for Anthony, prior to Front Anthony was the founding CMO at Gainsight where he and his team are credited with creating the Customer Success category. If that was not enough, Anthony is also the author of Category Creation: How to Build a Brand that Customers, Employees, and Investors Will Love.

Sales Recruiting 182

Sales Recruiting Sales Hiring Scale Branding 182

User Pilot

NOVEMBER 29, 2023

It’s essential to choose product research tools that can provide the right insights for your business objectives, deliver high-quality data, are customizable, are easy to use, integrate with your tech stack, and offer great customer support. Userpilot brings more than the ability to trigger NPS surveys inside your app for research.

Strategy 88

Strategy Scale Outsourced Development Market Research 88

Andreessen Horowitz

NOVEMBER 17, 2023

Joe: The first time I met you was in the interview process. And so, as I went around and I interviewed some of the other executives, I heard similar things. But with our enterprise customers, we were probably part of $100M digital transformation project run by Accenture. He really gets it.” They should be selling on value.

Sales Hiring 95

Sales Hiring Scale Sales Underperforming Technical Team 95

Sales Hacker

MAY 26, 2020

When is it time to hire someone in customer success? How to organize customer success. When is it time to hire someone in customer success? How to organize customer success [15:16]. And now let’s listen to my interview with Peter Wooster. Subscribe to the Sales Hacker Podcast.

Scale 96

Scale Sales Hiring Technical Advisors Automotive 96

SaaStr

JULY 2, 2019

Dannie : They call them, they engage with them, and then they end up having a user interview where they figure out what hurts, what drove them to Slack, what feels good about using Slack, and what could we do to help them as they think about collaborating even more smoothly across their whole org.

Enterprise 151

Enterprise Scale Sales Hiring SMB 151

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Pro – Tailored for enterprise businesses with robust security and compliance requirements. What are the pros and cons of Heap? Conclusion There you have it.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. This makes it easier to schedule follow-up interviews or implement suggestions made by users with the highest lifetime value (LTV). Conclusion There you have it.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

SaaStr

JANUARY 31, 2020

Below, we’ve shared the transcript of Harry’s interview with Eugenio. Meaning that you have to invest in customer success, in professional services, in technical account managers and all the things that come afterwards when you develop a relationship with your customers. Harry Stebbings. Eugenio Pace.

Scale 180

Scale Sales Hiring Pricing Leadership 180

User Pilot

FEBRUARY 26, 2024

Lou Assist is a product adoption tool built by the customer success platform Totango. User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. Looking for a Better Alternative for User Engagement Analysis?

Software Review 52

Software Review Engagement Systems Review Technical Review 52

User Pilot

MARCH 14, 2024

User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. This makes it easier to schedule follow-up interviews or implement suggestions made by users with the highest lifetime value (LTV). What are the pros and cons of Userpilot?

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 11, 2024

User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. This makes it easier to schedule follow-up interviews or implement suggestions made by users with the highest lifetime value (LTV). What are the pros and cons of Userpilot?

Software Review 52

Software Review Technical Review Engagement Systems Review 52

User Pilot

MARCH 11, 2024

User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. This makes it easier to schedule follow-up interviews or implement suggestions made by users with the highest lifetime value (LTV). Conclusion There you have it.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

SmartKarrot

AUGUST 10, 2022

It assists with the steps including screening, job distribution, interviewing, and also the process of sending out offer letters to candidates. The application also offers a variety of tools to the users to help them manage compliance and onboarding procedures. The feature helps find the right candidates via video interviews.

Interviewing 10

Interviewing Social Media Systems Review Cloud 10

User Pilot

JANUARY 20, 2024

User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. This makes it easier to schedule follow-up interviews or implement suggestions made by users with the highest lifetime value (LTV). What are the pros and cons of Userpilot?

Software Review 52

Software Review Technical Review Engagement Systems Review 52

Sales Hacker

OCTOBER 7, 2021

Again, I am a big believer in the power of customer storytelling for helping sales outcomes. As Compass’s Regional President of North Central, Rachael is responsible for driving revenue growth, M&A integrations, operations, marketing, and customer success across Illinois, Wisconsin, Indiana, and Minnesota. Asia Gladden.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

User Pilot

MARCH 11, 2024

User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. This makes it easier to schedule follow-up interviews or implement suggestions made by users with the highest lifetime value (LTV). What are the pros and cons of Userpilot?

Software Review 52

Software Review Technical Review Systems Review Pricing 52

SaaStr

MAY 17, 2019

Below, we’ve shared the full transcript of Harry’s interview with Godard Abel. Some people are all about compliance and, “Say this, don’t say this,” but if you have to have that kind of a hard conversation to let someone go, I’m just very honest, and I’ll answer their questions. Godard Abel.

Scale 153

Scale Sales Hiring Software Review Leadership 153

User Pilot

JANUARY 20, 2024

User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. This makes it easier to schedule follow-up interviews or implement suggestions made by users with the highest lifetime value (LTV). What are the pros and cons of Userpilot?

Software Review 52

Software Review Engagement Technical Review Systems Review 52