SmartKarrot

APRIL 28, 2020

Role: Customer Success Manager Location: Remote, USA Organization: LivePerson As a CSM, you will own a portfolio of Enterprise customers and have responsibility for driving successful programs that enable usage growth and overall return on investment.

Customer Success 10

Customer Success compliance Innovation Education 10

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. Achieved GDPR Compliance. I can’t wait to continue building powerful features and tools that make selling online even easier for our customers around the world. Earned Awards for Our Product and Customer Success Team.

Marketplace as a Service 63

Marketplace as a Service Sales Hiring Scale Leadership 63

Sales Hacker

DECEMBER 18, 2019

More money also means more innovation. The winners in 2020 will be the ones who think outside the box and are innovative in their marketing practices. Sorry y’all, but nobody wants your whitepaper anymore… #4: AE’s, Account Managers, and Customer Success Reps will finally get some love.

Artificial Intelligence 52

Artificial Intelligence Interviewing Trends Sales 52

The SaaS Garage

APRIL 26, 2017

” The company will use the funding to expand its partner network and customer success functions, as well as investing in further product and solutions development and expanding its workforce. Bayern Kapital has invested over 246 million euros equity in around more than 250 innovative technology-oriented companies.

Venture Capital 69

Venture Capital Finance Innovation Machine Learning 69

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. What about compliance? Things like customer-managed encryption keys. And we do that together with our customers and partners. Where is your storage?

Cloud 171

Cloud Scale Trends Machine Learning 171

FastSpring

JULY 10, 2019

Subscription-based business models make it easy to support innovation and enhancements of your software products. The consistent recurring revenue funds your business while your customers experience a long-term relationship with your product or service that is always up-to-date.

Merchant Services 67

Merchant Services Payment Methods Payment Services Payment Solutions 67

OPEXEngine

FEBRUARY 22, 2022

Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue. The Avalara product is a point solution , which is the term for a product that performs a singular function, in this case, tax compliance.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SmartKarrot

SEPTEMBER 28, 2021

Hire, develop and mentor Success team members, building a culture of excellence and exceptional customer experiences. Create an innovative, collaborative and fun working environment for the distributed team. Influencing future lifetime value through higher product adoption, customer satisfaction, and overall health scores.

Customer Success 3

Customer Success Outsourced Development Sales Hiring compliance 3

SaaStr

JULY 20, 2021

Cecily Sackey, Senior Customer Success Manager @ Capchase & Alex Pedraza, Head of New Business @ Capchase. The financial services industry – banking, lending, insurance – has long benefited from deep competitive moats that limited competition and stifled innovation. Emerging Insurance Disruptors: Are they Really SaaS?

Payments 267

Payments Payment Services SaaS Payments Banking 267

SmartKarrot

MAY 19, 2023

As remote work becomes the new norm, companies are seeking innovative solutions to enhance efficiency and facilitate team communication. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

ChatGPT 10

ChatGPT Artificial Intelligence AI Search AI 10

SmartKarrot

MAY 19, 2023

As remote work becomes the new norm, companies are seeking innovative solutions to enhance efficiency and facilitate team communication. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

ChatGPT 10

ChatGPT Artificial Intelligence AI Search AI 10

SaaStr

DECEMBER 1, 2021

Anne and Amanda will be leading a step-by-step guide on How to Increase Revenue and Grow Your Customer Base by 10x Through the Power of Self-Serve and Direct Sales. GitLab’s single application helps organizations deliver software faster and more efficiently while strengthening their security and compliance.

Scale 223

Scale Scaling SMB compliance 223

SaaStr

AUGUST 7, 2020

Trisha Price: So, how do you get people who are innovative, who can think outside the box? We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. Trisha Price: Yes.

Payment Solutions 154

Payment Solutions Pricing Payments Payment Services 154

SmartKarrot

MAY 19, 2023

How Conversation AI is Transforming Remote Communication for Marketing Teams Conversation AI is revolutionizing remote communication for marketing teams by introducing innovative tools and capabilities that enhance their ability to interact with customers and prospects.

ChatGPT 10

ChatGPT AI Scale Technical Review 10

SmartKarrot

MAY 19, 2023

How Conversation AI is Transforming Remote Communication for Marketing Teams Conversation AI is revolutionizing remote communication for marketing teams by introducing innovative tools and capabilities that enhance their ability to interact with customers and prospects.

ChatGPT 10

ChatGPT AI Scale Technical Review 10

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Here’s an interesting blog on how should SaaS providers spend on Customer Success. SaaS companies have transformed the way global businesses work.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

JANUARY 25, 2022

EarlyBirds is a platform that provides an open, innovative ecosystem. With a vision to speed up capacity, culture, and innovation, the innovation platform assists businesses in all stages (startups as well as scale-ups). Over millions of innovators and hundreds of subjects, experts are active on EarlyBirds. EarlyBirds.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

Sales Hacker

OCTOBER 2, 2020

A Sales Engagement platform is a technology platform that brings sales (and often customer success) activities under a single roof, allowing sales professionals to efficiently and effectively focus on selling. Conversational intelligence, forecasting, customer success and more will all ultimately live in one tool.

Scale 132

Scale Engagement Sales Sales Enablement 132

Scytale

FEBRUARY 13, 2024

And what better way to do that than diving into the heart of where innovation, wisdom, and connections come together? Here, amidst exciting conversations and the clinking of coffee cups, you’ll find inspiration, innovation, and insight in overflow. Yes, we’re talking about conferences! For the ‘Aha!’

compliance 52

compliance SaaS Cybersecurity Automotive 52

Audacix

SEPTEMBER 14, 2022

Remember, ISO 27001 accreditation along with GDPR compliance and other such certifications, is considered an international standard for proving that your business objectives align with the security requirements of interested parties, eg. your enterprise customers. How can ISO 27001 compliance automation speed up certification?

Cybersecurity 95

Cybersecurity Underperforming Technical Team SaaS Systems Review 95

SmartKarrot

MAY 19, 2023

Meeting regulatory, compliance, and cybersecurity requirements Initially focusing on front-office needs for less critical inquiries, and subsequently expanding to more complex queries and unexplored back-office operations. The final measure of its success would be based on the end-users’ experience.

ChatGPT 10

ChatGPT Payment Services Finance Artificial Intelligence 10

SmartKarrot

MAY 19, 2023

Meeting regulatory, compliance, and cybersecurity requirements Initially focusing on front-office needs for less critical inquiries, and subsequently expanding to more complex queries and unexplored back-office operations. The final measure of its success would be based on the end-users’ experience.

ChatGPT 10

ChatGPT Payment Services Finance Artificial Intelligence 10

SmartKarrot

APRIL 17, 2023

Maximizing Customer Success Through AI Virtual Assistant Adoption AI virtual assistants have become increasingly popular in recent years, and for good reason. They have the potential to significantly enhance the customer experience and maximize customer success.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning AI 10

SaaStr

DECEMBER 31, 2019

Ciara : And Shanee is the head of marketing and growth at Crunchbase, leading innovative companies to connect with the people behind them and pursue new opportunities. Ciara : So you guys are all innovators in very unique ways in this area. This super complex tool that I have at work that I could never use in my personal life.

Enterprise 133

Enterprise Underperforming Technical Team Scale B2B 133

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Today I have to manage and track health and my customer success, right?

Payment Methods 215

Payment Methods Merchant Services Scale Payments 215

SmartKarrot

SEPTEMBER 1, 2022

It is far easier to negotiate with an early adopter or a business that has prioritized being on the cutting edge of technology than with an organization that sees innovation as a luxury. Do not chance to be unnoticed by your non-compliance. If you decide to follow through on your regulatory obligations, do so. Read on to learn more.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

Sales Hacker

MARCH 2, 2020

Innovating for People. Shanks has trained and advised 100’s of companies on SPEAR Selling to increase sales pipeline in all types of sales functions (inside sales, field sales, customer success, channel sales). Innovating for People: Handbook for Human-Centered Design Methods. Illuminate. The Inner Edge.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey. Mårten Mickos.

Outsourcing Services 143

Outsourcing Services Marketplace as a Service Outsourced Development Scale 143

User Pilot

FEBRUARY 15, 2023

Resource center offering self-service support for your users (easy to customize to match your branding and different help guides, like video, in-app flows triggers, chat, feedback). Cons of Userpilot Userpilot is committed to continuous improvement and innovation. Userpilot review on G2.

Software Review 94

Software Review Management Systems Review SaaS 94

SaaStr

NOVEMBER 22, 2019

Travis Bryant: Of course, well the genesis of it was a conversation with Tom about the innovations that are happening in Venture around platform. All of these muscles that I had built from my time running customer facing teams in B2B SaaS, you can apply that to the world of Venture. You need specialization.

Underperforming Technical Team 164

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 164

SaaStr

APRIL 3, 2020

As for Anthony, prior to Front Anthony was the founding CMO at Gainsight where he and his team are credited with creating the Customer Success category. If that was not enough, Anthony is also the author of Category Creation: How to Build a Brand that Customers, Employees, and Investors Will Love.

Sales Recruiting 182

Sales Recruiting Sales Hiring Scale Branding 182

Intercom, Inc.

SEPTEMBER 26, 2019

“A majority of the innovations that we’ve seen our customers build, we had never imagined when we were building the platform” With that model of taking an apps business and importing it over to your platform, the biggest cognitive dissonance that happens is, you don’t start out with a very predefined, prescribed set of use cases. .

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

User Pilot

MAY 7, 2024

In-app messaging is the hottest new method of customer engagement , with SMS and email engagement campaigns taking a secondary role. Don’t sleep on this cutting-edge innovation of user engagement! Here are 10 of the best in-app messaging platforms in 2024!

Software Review 76

Software Review Technical Review Software Scale 76

User Pilot

JUNE 27, 2023

Whatfix is one of the top digital adoption platforms around and a driver of innovation in this space. HelpScout for user onboarding HelpScout for product adoption While HelpScout is primarily focused on customer support and communication, it does offer some features that can support product adoption to a certain extent.

Software Review 52

Software Review SaaS Technical Review Onboarding 52

SaaStr

JANUARY 31, 2020

And so with the innovation to developer first, I guess, how does this fundamentally change the go to market and who do you think has done this best in your mind? We need to know what your compliance, we need to know about your security posture,” as an example. Now, I’m always a go to market nerd. That should be your focus.

Scale 180

Scale Sales Hiring Pricing Leadership 180

User Pilot

APRIL 26, 2023

Miro creates a seamless signup form Miro is a tool to help you create an online workspace to let you innovate ideas with your team. You can create concepts, customer journeys, and map user stories. It also helps to reduce customer questions going into the customer success team.

Onboarding 93

Onboarding Customer Lifetime Value Social Media Education 93