SaaStr

AUGUST 10, 2022

Khusid explains the company’s ability to perfect the user experience to such a horizontal group with its attention to data and feedback: “From the very beginning, we were focused on data points that were coming from our users and customers…we look at data points at scale. So why did it take so long to grow so explosively?

Sales Hiring 198

Sales Hiring Scale Company Culture Leadership 198

SaaStr

NOVEMBER 18, 2021

Takeaway: The best habits are ultimately specific to the individual leader and their company. Video: #2 – Building Cultures That Scale. As shown by his biography on the Sequoia website, his investment approach prioritizes company culture and values. Video: #3 – Founders That Scale.

Scale 285

Scale Company Culture Interviewing Finance 285

SaaStr

JANUARY 28, 2022

When you think of scaling up, many things may come to mind, like hiring, culture, marketing, and sales. But what are the essentials of scaling up, and how do you navigate obstacles along the way to function as a high-impact organization? This helped them break out of the noise and keep away from play-it-safe strategies.

Scale 170

Scale Sales Hiring Scaling Sales Recruiting 170

SaaStr

MARCH 29, 2023

The challenges businesses face at each growth stage, from a $1M company through $100M and beyond, are quite different. Xero’s Global Chief Strategy Officer, Damien Tampling, takes a philosophical look at some aspects and nuances to consider wherever your business is on this journey. Find what metrics matter most.

Sales Hiring 172

Sales Hiring Scale Strategy Metrics 172

SaaStr

MARCH 10, 2020

Hiring senior leaders can set companies up to fail and see how sticking with a current, successful model can be the key to hypergrowth. Rely on your success, know you are doing something right and scale faster. We’ve scaled it pretty far pretty quickly. We founded the company five years ago. FULL TRANSCRIPT BELOW.

Scale 196

Scale Sales Hiring Sales Recruiting Scaling 196

SaaStr

JULY 27, 2022

At the SaaStr Europa 2022 event, Accel Partner Philippe Botteri interviewed PayFit CEO & Co-Founder Firmin Zocchetto to ask about his GTM strategy. . Founded in 2015, PayFit is a software company that empowers entrepreneurs and SMBs to digitize payroll and HR processes. So how did PayFit achieve such explosive growth?

SMB 182

SMB Sales Hiring Scale B2C 182

FastSpring

APRIL 19, 2019

It is something our People and Culture team is constantly working on through a variety of initiatives. While it’s impossible to summarize everything we do in just one blog post, I would like to share three key ways we are putting employees first to build a company culture that scales alongside FastSpring.

Scaling 70

Scaling Company Culture Leadership Education 70

SaaStr

FEBRUARY 4, 2020

So a playbook on scaling high performance organizations in 30 bit minutes. So big, big scale. That’s great strategy. The post The Playbook to Scaling High-Performance Teams with Gusto COO Lexi Reese (Video + Transcript) appeared first on SaaStr. Want to see more content like this? Join us at SaaStr Annual 2020.

Scale 177

Scale Underperforming Technical Team Scaling Leadership 177

SaaStr

MAY 27, 2023

Over time, I realized that fear-based management was simply incompatible with the culture we wanted at Clari. Without a people-first approach, there was no way we could scale to become the company we wanted to be. To be clear, this leader was top-notch, but not a cultural fit. Lesson: Recognize when it’s time to scale.

Technical Review 173

Technical Review Leadership Company Culture Startup 173

SaaStr

JANUARY 30, 2023

Deel scaled the sales team from two to 250 account executives, but issues with productivity and enablement of the account executives cropped up. Deel solved this by scaling the revenue operations team in conjunction to support sales, design quotas, and go-to-market strategies, and leverage data to identify the best strategies.

Sales Hiring 220

Sales Hiring Payment Services SaaS Payments Scale 220

Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator. Strategy and leadership. The trick, Nate believes, lies not in radical, overnight changes.

Leadership 218

Leadership AI Scaling Engineering 218

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. This promotes success for your company as well as your customers. Automate your customer success strategy with customer success software. Prioritize a Culture of Customer Success. Incorporate customer feedback.

Scale 84

Scale Customer Success Retention Strategy 84

SaaStr

OCTOBER 10, 2022

Jon Perera, CMO at Highspot, says the place to start is sales and marketing alignment—a system that aligns strategy, communication, execution, and goals between the two departments. Scale winning behaviors. The opportunity to scale growth is understanding the behaviors of the top of your sales force.”.

Scale 261

Scale Sales Hiring Marketing Venture Capital 261

SaaStr

OCTOBER 13, 2023

Now, let’s look at some tried and true strategies that worked for Expensify, and maybe they’ll show you that you can have your cake and eat it, too. Strategy #1: Iterate Using Real User Feedback Make it a habit to iterate on your product using real user feedback. Sometimes… It may be a better strategy to use an outsourced team.

Outsourcing Services 231

Outsourcing Services Sales Hiring Scale SaaS 231

SaaStr

MARCH 27, 2019

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn?

Scale 131

Scale VP of Engineering Mobile Scaling 131

Chargify

APRIL 23, 2019

According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. Let’s get started. Pre-Startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

MAY 10, 2022

He highlights the three key strategies that helped TripActions scale and boost their revenue. Your mission and vision should be embedded into the culture and practices of your organization, centering everyone around the same long-term goals. Develop a well-defined vision. Define your crisis.

Travel 194

Travel Revenue Underperforming Technical Team Scale 194

Intercom, Inc.

FEBRUARY 25, 2021

This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Plus I’ve had three stints on the client-side, working on customer experience strategy, or running the CX group there. Annette: I think it starts with the company culture to begin with.

Scale 211

Scale Consulting Interviewing Customer Support 211

SaaStr

SEPTEMBER 14, 2022

Also, as Peter Drucker has said : “Culture eats strategy for breakfast.” If you establish the culture early—by choosing the right partners to start with, it will make your work much easier further down the line. Pick the right partners to scale. This applies to finding cofounders, team members, and partners to scale.

Scale 204

Scale Venture Capital Sales Hiring SMB 204

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. So how do you build a hiring machine to get the team to that early scaling phase. So, of course, you all know that to scale. Ticket prices go up March 1st! Hiring is key.

Sales Hiring 114

Sales Hiring Scale Sales Recruiting Company Culture 114

Totango

MARCH 4, 2022

Differences include: B2B customers often have more complex customer service issues than consumer customers, due to factors such as the size of their organizations, the number of departments and personnel involved, the size of their customer base and the scale of their technology usage. Defining B2B Customer Success.

B2B 91

B2B Customer Success Technical Review B2C 91

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. The BPO company used a competitor but wanted easy-to-use software to create process automation, so they called Dines up in Romania.

Scale 196

Scale Artificial Intelligence Technical Review Software Review 196

Intercom, Inc.

DECEMBER 21, 2021

We continued to adjust to working from home , and our company culture evolved accordingly. I’m in awe of any support team that has been able to keep their heads above water, never mind support and delight thousands of customers at internet scale. We hit a huge milestone as our ARR grew well past $200M. Sharing Intercom’s Values.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

Mucker Capital

SEPTEMBER 7, 2023

In one of the recent Mucker’s Growth Series Webinars, we proudly invited one of the previous MuckerLab Partners, Todd Emaus , a serial founder, author of the book Scale Without Losing Your Soul , and currently a partner at Evolution. The webinar delved into the crucial topic of company culture for early-stage startups.

Scale 52

Scale Company Culture Scaling Leadership 52

SaaStr

AUGUST 15, 2022

If you want your start-up to succeed and scale, the first thing you have to do is build a stellar team. The next step is measuring where you are going and where you are scaling. Your company and investors should know the one or two goals you’re focused on. How to blitz scale your company’s operations.

Scale 186

Scale Marketing Scaling Communication 186

SaaStr

AUGUST 10, 2023

Whether you’re going from nothing to something or already scaling and thriving beyond $10-100M, healthy, sustainable growth in SaaS is on every founder’s mind. Cockroach Labs’ CEO Spencer Kimball shares hard-won lessons from scaling from $0 to $5B and his time as an angel investor for more than 80 different startups. Ideas Are Cheap.

Scale 176

Scale Scaling Sales Hiring Cloud 176

SaaStr

SEPTEMBER 24, 2019

If you told me there was an employment strategy that would improve my company’s employee retention, hiring, and productivity — yet I ignored it — I bet you’d question my leadership. . workers agree that the ability to work remotely would make them more likely to recommend their company to a friend. 1 in 4 U.S.

Business 152

Business Software Engineering Company Culture Retention 152

SaaStr

APRIL 6, 2022

This strategy also takes time, so be patient as you lead those on your team toward greater belonging. There are four things you should prioritize in your first 90 days: Scaling. Anything that you can do to increase scale is the most important use of your time. Prioritize scaling and building your team.

Scale 179

Scale Leadership Scaling Interviewing 179

Intercom, Inc.

MAY 12, 2021

Continuing to meet this goal as we scale means constantly re-evaluating how our teams work to keep performing at our very best. We’re aiming for excellence at scale, and this framework will help us to continuously improve the way we work as our company grows. A high-performing company is made up of many high-performing teams.

Metrics 239

Metrics Engineering Scaling Engagement 239

OpenView Labs

DECEMBER 22, 2021

We spoke to, Francesca Krihely, Senior Director of Developer Experience at Snyk, who knows all about what marketing strategies are landing with the developer community. . Another guest, Paige Paquette built and scaled platform and developer marketing at Slack. Company culture is a main driver of innovation. One problem?

Scale 73

Scale Cybersecurity Entrepreneurship PayPal 73

SaaStr

APRIL 28, 2023

Former CEO and founder of Yext and current CEO and founder of Roam, Howard Lerman, shares successful strategies and lessons learned building two successful startups with Sam Blond, Partner at Founders Fund, in this week’s episode of CRO Confidential. 100% of scaled companies are distributing. They have people across the world.

Scale 187

Scale Sales Hiring Sales Business 187

SaaStr

JULY 25, 2021

As two CEO who love the art of sales and scaling, this one really was special. Jyoti Bansal : And then he started talking about sales and Dev during the breakfast he convinced me if you can marry the right kind of sales scaling and execution then that’s when your business will really, really take off.

Sales Recruiting 242

Sales Recruiting Sales Hiring Scale VP of Engineering 242

Intercom, Inc.

JUNE 9, 2021

That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. These are the modules and experiences that provide a fundamental understanding of our business, covering mission, vision, strategy, product, and organizational structure. They are: .

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

Totango

JUNE 10, 2022

Most organizations are active on LinkedIn beyond marketing activities to promote hiring, share tidbits of company culture externally and to collaborate. I would start with liking other company posts, re-posting where appropriate and sharing your thoughts on them. When you first got your CS roles, was the strategy already there?

Customer Success 101

Customer Success Scale Sales Hiring Leadership 101

Hitenism

NOVEMBER 7, 2016

What’s really amazing is how little the press releases have changed over the past seven years, especially considering the speed and scale at which AWS took over the cloud. Today this mentality is hardwired into the company. Working backwards isn’t a silver bullet that guarantees you success on the scale of AWS.

AWS 189

AWS New CTO Scale CTO 189

SaaStr

APRIL 20, 2022

Key strategies to attract, nurture, and retain sales talent. One challenge Twilio faced was balancing the scaling efforts of the organization and building a world-class team to support their growth ambitions—in a virtual environment. Implement systems to attract great talent.

Sales Hiring 205

Sales Hiring Scale Retention Sales 205

SaaStr

APRIL 26, 2022

A strong next-in-line means they are creating an effective team that will scale. Utilize your sales and marketing leaders to build a distribution strategy with you and keep the feedback loop open between customers, revenue teams, and the product team. Step Two: Risk Assessment. . Which has the higher inherent attrition risk?

Leadership 179

Leadership Sales Hiring Sales Recruiting Scale 179