SaaSX

FEBRUARY 26, 2020

The following are our picks for the top five ways to get your channel partner strategy off the ground in 2020…and to keep it going well into the next decade. Plus, you’ll also be obliged to bring your entire team on board by encouraging your colleagues to roll out the welcome mat and adopt some partner-friendly best practices.

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 135

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 135

SaaStr

APRIL 30, 2023

All of these are really essential to having effective collaboration, but work tracking really helps get you clarity about what your team needs to do to get results. ” Really, any team in the world needs that clarity to be effective. It’s going to take at least a few more years for that to really develop.

Sales Hiring 257

Sales Hiring Underperforming Technical Team Technical Review Scale 257

Chargify

APRIL 23, 2019

According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. Let’s get started. Pre-Startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Where do most teams go wrong in implementing the role out of their CS strategy? Is there a customer success playbook that I have to develop?

Sales Hiring 204

Sales Hiring Scale Technical Review Outsourcing Services 204

Sales Hacker

FEBRUARY 1, 2021

Cold outreach strategies that generate engagement [18:02]. Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. Also, a strategy that I’m not sure I would recommend.

Underperforming Technical Team 69

Underperforming Technical Team Scale Sales Hiring Systems Review 69

SaaStr

MARCH 20, 2019

Prior to joining SendGrid, he spent 4 years at Citrix, where he drove the company’s product strategy for cloud infrastructure and server virtualization. How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? *

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Underperforming Technical Team Development Software New CTO 123

SaaStr

MARCH 12, 2019

Regardless of what stage you are in, he provides a framework to systematically approach this stage and what you should focus on to get to scale faster. We are screwing up the scale. For Slack, it was one that a team sends 2000 messages. The three stages are product-market fit, then go-to-market fit and lastly growth and moat.

Scale 211

Scale Sales Hiring Revenue VP of Engineering 211

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. To date the company has raised over $132M in financing from some of the best in the business including Sequoia, a16z, Index, Greylock and Kleiner Perkins to name a few. What worked?

Sales Hiring 204

Sales Hiring Sales Recruiting Scale Technical Advisors 204

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich Archbold , Senior Director of Engineering, has been at the forefront of codifying and scaling this philosophy over the past few years.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

OCTOBER 22, 2020

As for Ryan, he has spent an incredible 9 years at Okta in numerous different roles starting with running the product marketing team before moving to run the marketing team, leading to his promotion to CMO close to 5 years ago now. How should your strategy change as they move apart? And this schedule really was a team effort.

Sales Hiring 176

Sales Hiring Scale Interviewing Technical Review 176

SaaStr

NOVEMBER 21, 2020

I look at my experience through those companies, and I learned a lot about enterprise software sales, about buying patterns, about functions like product management and product marketing, and how they fit into a well functioning and operating company. It just made it a lot easier for us to scale up Salsify as we found success.

SaaS Payments 268

SaaS Payments Scale Payment Services Payment Solutions 268

Neil Patel

OCTOBER 4, 2020

Or perhaps you may need to leverage data to scale an existing marketing channel. And in the ideal case, a partner that can help take over the execution of your new data-informed strategy, particularly when it comes to the marketing aspect. A Well-rounded Team. Syncing With Your Team. Thought Leadership.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. In 2010, he became one of the Co-Founders of Warehouse Investimentos, a prominent Brazilian VC company. Talk: Scaling & Exiting: Dreams, Designs & Dramas. Talk: Sales is a Team Sport.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

OPEXEngine

MARCH 9, 2021

“I’ve talked to countless entrepreneurs who are anxious about the next step—first seed round, hiring a team, landing a board member, etc.,” That’s exactly what got the former Zenefits leadership team into trouble. The Building Blocks of a Scalable Company. Company Culture. A Cautionary Tale. Who is your buyer?

Scale 52

Scale Sales Hiring Marketplace as a Service Underperforming Technical Team 52

OpenView Labs

SEPTEMBER 5, 2019

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. As a company that builds economic infrastructure for the internet – Stripe’s ability to connect with developers is central to our mission.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

Casey Accidental

NOVEMBER 13, 2019

Developer platform: a business where developers can build businesses on top of the business’s software and charge customers. The end customer is usually not aware this company even exists e.g. Stripe, Twilio, Amazon Web Services. The Weak Transition to Marketplace Arguments. Take them from the marketplace team.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world?

Scale 189

Scale Underperforming Technical Team Leadership Branding 189

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. Will Larson has managed infrastructure teams for some of the biggest names in software. Previously, Will was an engineering leader at Digg and then at Uber, where he scaled infrastructure engineering from a small team to more than 70.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Loving our podcast content? * First, what is continuous customer development? Yes, it does not scale, but the beauty is the product.

Scale 135

Scale SaaS Payments Sales Recruiting Payment Services 135

SaaStr

SEPTEMBER 6, 2019

How does Jon think about the structuring of roles and responsibilities with scale? 263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. How to build an engineering team. What does this done well look like? Jon Herstein.

Sales Hiring 139

Sales Hiring Scale Underperforming Technical Team Software Review 139

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. Whitney is also an advisor to companies funded by the YC Continuity Fund, focusing on enterprise strategy, go-to-market strategy, leadership and execution.

Sales Hiring 139

Sales Hiring Scale Technical Advisors Underperforming Technical Team 139

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. What was Sam’s biggest lesson from scaling the sales team at Dropbox? Sam Taylor: And so, I joined as a sales development rep at Salesforce, best move I ever made.

Scale 182

Scale Sales Hiring Sales Recruiting Sales 182

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. Companies often worry about whether to go horizontal or vertical, how does Liat personally think about this choice? Product roadmap?

Sales Hiring 109

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 109

SaaStr

SEPTEMBER 10, 2020

What can teams do to bring their themes to life? As I’ve said before, I’ve heard so many good things from Brian and the team at Venrock. And so I started to build some of classic demand gen functions, like BDR team. I’m going to look at the buying team. Who is involved? What needs to be ready?

Scale 183

Scale Sales Hiring Software Review Technical Review 183

SaaStr

MAY 23, 2019

Do I have the right team? And also because some people are good at different phases of the company. And just because someone was a right member of the team last year doesn’t mean they’re a right member of the team next year. So second question, do I have the right team? CEO is a funny job, right?

Sales Hiring 121

Sales Hiring Underperforming Technical Team Scale Startup 121

Sixteen Ventures

DECEMBER 31, 2019

How to Develop a Customer Success Strategy. Technology Enables Strategy; Doesn’t Define It. The Role of Customer Success in… Customer Development. Logical Customer Segmentation: The Key to Scaling Customer Success. 7 Ways Customer Success drives Company Valuation. Stretch vs. Bad-Fit Customers.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. At what scale does that become impossible? Prior to Crossbeam Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Why is this? Is that not?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Join this discussion to learn how to maximize efficiency within your company. Nobody ever build a social network for business on this scale. Exactly the same strategy. Just by time.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SaaStr

DECEMBER 10, 2019

So the scale is sort of mind blowing in certain ways. Bill Clerico : We kind of instantly became one of the best funded FinTech companies in the Valley. We grew our team by 50% this year, continuing to grow. I’ve learned a lot about just the financial system at scale. And I think our team has done that too.

Payment Services 135

Payment Services Merchant Services Payment Solutions Payments 135

OpenView Labs

MAY 12, 2020

Editor’s note: This article is by Dan Slagen, a four-time startup executive specializing in scaling global go-to-market functions from early stage to $100M+ in ARR. Successfully working with the CEO of a growing startup requires that you perform at a level you might not be used to from past positions, company cultures or expectations.

Sales Recruiting 53

Sales Recruiting Underperforming Technical Team Startup Scale 53

SaaStr

AUGUST 22, 2020

For one, there was never enough real estate, given we were in San Francisco and Zynga on Pinterest weren’t the only companies with a real estate strategy of being under one roof. And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. Justin Bedecarre: Right.

Sales Recruiting 151

Sales Recruiting Cloud CTO Hire Scale 151

Sales Hacker

AUGUST 4, 2020

The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect, every time, enabling personalization at scale, previously unthinkable. Sam Jacobs: Have you developed a process to answer that question of should you hire, should you fire? How do you evaluate talent? Walk us through that.

Scale 105

Scale Sales Hiring Sales Recruiting Outsourcing Services 105

SmartKarrot

MARCH 23, 2023

POLICY #2 Enhancing Skills Utilizing Professional Development and Training to continuously improve hard and soft skills. Learning and Development programs are critical for the success of organizations. POLICY #4 Recognize Your People Integrate recognition into your culture and watch your teams flourish.

Underperforming Technical Team 10

Underperforming Technical Team Scale Company Culture Compensation 10

SmartKarrot

MARCH 23, 2023

POLICY #2 Enhancing Skills Utilizing Professional Development and Training to continuously improve hard and soft skills. Learning and Development programs are critical for the success of organizations. POLICY #4 Recognize Your People Integrate recognition into your culture and watch your teams flourish.

Underperforming Technical Team 10

Underperforming Technical Team Scale Company Culture Compensation 10

Neil Patel

JANUARY 11, 2021

Follow this up by building your team and finding a location if you’re opening a physical store. After all, your customers would prefer more of a good thing and less of a bad thing. This way, I don’t have to worry about anybody else taking my big idea, ending up in a bad partnership, or getting sued because of misinformation.

Underperforming Technical Team 128

Underperforming Technical Team Business Sales Hiring Scale 128