SmartKarrot

JUNE 15, 2021

According to a Harvard Business Review study, nearly 99% of respondents confirmed to become more data centric. This will also enhance a better data driven culture in the company. Build Data Analytics into Your Company Culture. It needs to be improved at a granular, cultural level. Like what you are reading?

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

SmartKarrot

AUGUST 31, 2021

Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success. Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track.

Customer Success 19

Customer Success Underperforming Technical Team Technical Review Leadership 19

SaaStr

MAY 31, 2019

And when we chatted before, you said about all IT software being thought of as HR software. But most importantly the job candidates who don’t have the time to do the kind of diligence that VCs do look at it and they say, well, Kleiner Perkins believes in this company? And how do you think about them and unpack them.

VP of Engineering 132

VP of Engineering Sales Hiring Scale Systems Review 132

SaaStr

MARCH 1, 2023

Phase 2: $50M – $250M ARR At this point of your growth, you’ll need to monitor metrics, focus on your target customer, and stay humble and curious. Monitor your metrics. Aim to bring consistency to your metrics tracking and be objective about what the metrics tell you about the business. Give credit where it’s due.

Scale 213

Scale Scaling Government Software Review 213

SaaStr

APRIL 16, 2020

Listen to the start of the episode for a promo code to our upcoming events! We were really looking at it as a way of building value in the PagerDuty brand and helping us to differentiate from other companies that are in our market or in adjacent markets that sometimes people will confuse with us. Loving our podcast content?

Scale 179

Scale Underperforming Technical Team Leadership Branding 179

Totango

JULY 1, 2022

One of the most important loyalty metrics is the Net Promoter Score (NPS) , which uses a scale of 0 to 10 to measure a customer’s willingness to recommend a company, product, or service to a friend or colleague. Other important loyalty metrics include subscription renewal rate , churn rate, upsell rate, and customer lifetime value.

B2B 108

B2B B2C Underperforming Technical Team Business 108

ProfitWell

OCTOBER 1, 2019

When designing your culture code, here are nine mistakes to be aware of. Mistake 1) Assuming everyone in your company is on the same page about the culture you're building. When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

MAY 15, 2020

Listen to the start of the episode for a promo code to our upcoming events! Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? What did you mean by this? This is where the cloud meets.

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

SmartKarrot

DECEMBER 16, 2021

Companies might find it hard to come up with a wholly new product, which causes the risk of appearing like an “also-ran.” This is particularly relevant for sectors like FMCG, consumer apparel, and, most recently, consumer-facing software apps. Let’s look at the key things to track and top CX metrics to measure them.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SmartKarrot

APRIL 18, 2023

Why Businesses Should Have a Customer Success Team A customer success team can help improve your company’s brand image and boost customer satisfaction and retention rates. According to a study by Harvard Business Review , increasing customer retention rates by 5%can increase business profits by 25% to 95%. 30% Interview results.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SaaStr

MAY 23, 2019

Well, let me tell you, build software is really hard. Hey, we’re struggling with metrics. Which one of you is a great, metrics-driven CFO?” When you’re building your company culture, in my opinion? If they’re fighting with each other something’s wrong. I want results.”

Sales Hiring 118

Sales Hiring Underperforming Technical Team Scale Startup 118

SmartKarrot

JUNE 15, 2020

It’s important to constantly improve customer experience with a personalised touch, because, as Nick Bonfiglio, author and CEO, says, “each customer uses your software in a unique way, you want to have meaningful individual conversations with them while they’re in the product.” . Monitoring metrics are often the crux of the company’s success.

Social Media 10

Social Media Airlines Software Review Education 10

Sales Hacker

FEBRUARY 1, 2021

We’re talking with Callie Moriarty, an enterprise account executive at 6 River Systems, which is software that manages robotics platforms that help pack e-commerce shipments. Callie Moriarty: 6 River is a software solution that enables our mobile robots for each picking in warehouses. Sam Jacobs : What does 6 River Systems do?

Underperforming Technical Team 71

Underperforming Technical Team Scale Sales Hiring Systems Review 71

SaaStr

OCTOBER 22, 2020

And the team really liked me, but I had no real experience in what Okta was doing, which was security and identity and enterprise software. And we made that the number one metric. And that’s where I’d spent most of my career, was in product management. How do you not discourage them when you put it so front and center?

Sales Hiring 167

Sales Hiring Scale Interviewing Technical Review 167

SaaStock

FEBRUARY 14, 2019

Eduardo then served as the CEO of Oversea Consulting, helping companies in the U.S. In 2017, he co-founded B2B Stack, a software review marketplace that boosts the buying process of B2B tech in Brazil. RD offers inbound marketing automation software to companies that want to ace their digital marketing efforts.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

SEPTEMBER 6, 2019

Listen to the start of the episode for a promo code to our upcoming events! Jon Herstein: So I started in, well, the early 1990s and in a consulting career, worked for Accenture for a long time and then moved into enterprise software at a company called Informatica. And the prior software company I worked for as well.

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

SmartKarrot

MARCH 8, 2022

She is a Customer Success Manager Strategist at Catalyst Software who helps several companies retain and satisfy their customers. Lauren is the Vice President of Customer Success at Goodtime, an automated interview scheduling software. In turn, Diana helps her clients’ businesses grow. Irit Eizips. Lauren Costella. Ronni Gaun.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

OCTOBER 24, 2019

I coded most of my life but I studied sociology because I think the interface between people and technology is more interesting than technology alone. When we founded Tradeshift, we really just… there was very, very few SaaS companies around. Because, market share is really number one metric. Jos White : All right.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SaaStr

JULY 20, 2021

Expensify started as what was viewed as a horrible idea and turned into a successful company whose product is used by companies big and small. That was in no small part due to having a board that was aligned with David’s vision. There’s details, metrics, and no one cared. What’s your lifetime value?

Underperforming Technical Team 242

Underperforming Technical Team Sales Hiring AWS Business Model 242

SaaStr

AUGUST 30, 2019

Finally, prior to HelloSign Whitney spent close to 5 years at Box where as SVP Global Marketing & GM Enterprise she took on all of marketing globally for Box and was responsible for reshaping the company brand from SMB to enterprise. Listen to the start of the episode for a promo code to our upcoming events!

Sales Hiring 132

Sales Hiring Scale Technical Advisors Underperforming Technical Team 132

SaaStr

MARCH 12, 2019

We sold software. Every night at 5:00pm let’s do film review. Run a daily film review, 5-6pm every night to move this process accordingly, and now you’ve got … hopefully check this off and it’s all green. And they use the metrics to diagnose it. And so I call that metrics driven sales coaching.

Scale 210

Scale Sales Hiring Revenue VP of Engineering 210

Clouded Judgement

AUGUST 2, 2023

The post was a qualitative review of the IPO process, as well as a quantitative review benchmarking the key pieces of an IPO. The benchmarking was not a review of business metrics (I did some of that benchmarking in this post ), but rather IPO metrics. With the Nasdaq up almost 40% this year (!)

Cloud 49

Cloud Marketing Banking Pricing 49

SaaStr

FEBRUARY 22, 2019

Let’s go back to 10, 15 years ago in software. Online marketing websites, nurture, that really brought them together and they had metrics that they agreed to, for example, a marketing qualified lead which essentially is the thing that came from marketing that went to sales. Nick Mehta: That’s a great question.

Sales Hiring 115

Sales Hiring Customer Success Scale Sales Recruiting 115

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. and we’re getting some great reviews, which is awesome. Customer Success is transformative.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136