SaaStr

FEBRUARY 27, 2023

They also hired a VP of Partners who knew how to scale B2B software. In due time, this paid off and unlocked new phases for the company. To create a strong company culture in a remote work environment, Storyblok focused on its employee benefits early on. “We We listened to our employees.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

Intercom, Inc.

APRIL 27, 2018

Uptime is influenced by many factors such as the software architecture and the quality of day to day operations. The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. If our product is down, we acutely feel our customer’s pain.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

SaaStr

NOVEMBER 8, 2022

Some employees only require a few short hours of training, while others may require days or even months, especially where tech boot camps are involved for job functions like software engineering, data science, and machine learning. . Stage 3: Employee Development. Growth is always a work in progress, even for leaders.

Underperforming Technical Team 246

Underperforming Technical Team Technical Review Acquisition Company Culture 246

SaaStr

AUGUST 22, 2022

That’s why building a code of ethics for your business is critical. Review how your product is used, and ensure that your terms of service prevent people from using it to commit morally questionable actions. Key Takeaways on How to Lead Ethically. Use your digital and social media to serve as a platform to share your stances.

Social Media 279

Social Media Software Review Leadership Acquisition 279

SaaStr

MARCH 1, 2023

For example, you could say, “I haven’t cracked the code yet.” Final thoughts for leaders of growing companies Stay passionate about your work. Give credit where it’s due. Once you accept this and look for answers, you’ll grow. Moreover, you’ll be asked for more in this phase. Say sorry often and mean it.

Scale 272

Scale Scaling Government Software Review 272

Intercom, Inc.

JULY 24, 2018

Due to our rapid growth, we needed to scale the team remotely before opening an office. The size of the Earth itself means that we’re going to be asleep while the rest of the company comes together for gatherings like company all hands. Simultaneously, I’ve watched the APAC customer base increase more than 900%.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. Software as a Service is currently taxable in about one-third of US states, and that number is only growing as outdated state sales tax laws slowly catch up with the way we’re doing business today. . And, these laws often completely contradict one another. .

Merchant Services 192

Merchant Services Scale Technical Review Sales Hiring 192

Sales Hacker

OCTOBER 20, 2021

Inefficient or incomplete processes can also lead to approval delays, decreased productivity, compliance issues, increased risk , and lost business due to dissatisfied customers. The delays and numerous reviews that weigh down the legal team also cause issues for sales teams. Empowering legal and sales to work together faster.

Payment Services 116

Payment Services Technical Review Payments Software Review 116

Kellblog

AUGUST 13, 2019

This is a sister post to my recent one, Career Decisions: What to Look For in a Software Startup. That piece is all about what to look for when considering taking a job at a software startup. This piece is kind of the opposite: what to look out for when considering an executive job at a software startup.

Software Review 76

Software Review Startup Sales Hiring Software 76

Intercom, Inc.

OCTOBER 17, 2018

When you think of Intercom, you probably think of software, our Messenger, perhaps this blog. To celebrate each year that someone is with the company, we create a portrait to mark the occasion. And this is how it turned out: Our culture in comics. Every great company relies on the work of great people. Let me explain.

Company Culture 151

Company Culture Software Review Onboarding Management 151

Totango

JULY 1, 2022

Cultivate a company culture that values your customers by taking steps such as prioritizing customers in your mission statement, policies, and procedures. For high-touch customers, consider periodic meetings, such as quarterly business reviews. These include: Prioritizing customers: Loyalty is a two-way street.

B2B 114

B2B B2C Underperforming Technical Team Business 114

SaaSHolic

NOVEMBER 30, 2021

The phrase ‘company culture’ is often used to describe the general working environment within a firm. A kind of ‘culture code.’. The culture code of a workplace can become so embedded in the collective psyche that it influences the structure of the company itself. The Culture Code.

Software Review 52

Software Review Company Culture Technical Review Communication 52

SaaStock

FEBRUARY 14, 2019

Eduardo then served as the CEO of Oversea Consulting, helping companies in the U.S. In 2017, he co-founded B2B Stack, a software review marketplace that boosts the buying process of B2B tech in Brazil. RD offers inbound marketing automation software to companies that want to ace their digital marketing efforts.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Neil Patel

AUGUST 11, 2020

Social proof , like testimonials and previous client reviews, can give you deep insight into what working with that agency is like. Besides positive reviews, negative or neutral reviews can also shine a light on areas that agency struggles with to get a clear understanding of their work. Similar core values and company culture.

Marketing 144

Marketing Web Developers Web Development Social Media 144

Point Nine Land

SEPTEMBER 20, 2019

If you doubt that, start wondering if you’ve ever “binged” “how to build a brand in software”? Now, have you ever googled “how to build a brand in software”? Step 2: Define your voice and tone The next step is to choose your voice: “Your company’s overall verbal persona and attitude.” Would you rather be formal or casual?

Branding 75

Branding Software Review Software Systems Review 75

ProfitWell

OCTOBER 1, 2019

When designing your culture code, here are nine mistakes to be aware of. Mistake 1) Assuming everyone in your company is on the same page about the culture you're building. When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

Neil Patel

AUGUST 13, 2020

If anything seems off or doesn’t fit what you’re looking for, move on to a digital marketing company that feels like a better fit for you and your business. Aligned company culture and core values. It’s important to hire a digital marketing company with the right team that can deliver the results you’re hoping for. .

Social Media 145

Social Media Marketing Advertising Content Marketing 145

Intercom, Inc.

OCTOBER 19, 2018

This is why knowledge transfer and building relationships between teams is crucial, and the first step in that process begins the day you join the company. By fixing bugs or performance issues and diving into the code, an engineer can understand better how the product works. Tours are not just about code.

Engineering 106

Engineering Technical Review Software Review Systems Review 106

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. Effective customer success management and good customer service both stem from a company culture that places customers at the forefront.

B2B 98

B2B Customer Success Technical Review B2C 98

User Pilot

JULY 30, 2023

Silos most often occur due to company culture, organizational structures, IT deployments, or mergers and acquisitions. Other factors that could lead to the occurrence of data silos include: Company culture. Due to the wide variety of software solutions, some data could fall through the cracks.

Data 98

Data Systems Review Software Review Company Culture 98

Neil Patel

NOVEMBER 5, 2020

Imagine for a moment that you visit the pricing page of a software product after clicking through from a content piece sent to you via email. Do they have a great company culture? Most companies omit this characteristic when ticking the criteria for choosing an agency of any kind. And they’ll be more successful.

Marketing 124

Marketing Technical Review Social Media Systems Review 124

Buffer Resources

SEPTEMBER 11, 2023

I’ve been invited to speak on hundreds of podcasts and written for some of the most prestigious websites in business and marketing, like Buffer, HubSpot, Nasdaq, Harvard Business Review, Fast Company, NBC, and more. Graphic design: The ability to create and edit graphics using software such as Adobe Photoshop or Illustrator.

Sales Recruiting 140

Sales Recruiting Sales Hiring Scale Social Media 140

SaaStr

FEBRUARY 22, 2019

So I see today is a company of 160 people. I’m CEO of Dataiku and Dataiku is a software platform that enables business analyst and data scientist to work collaboratively to deliver a large machine learning projects. Well, are you selling software or not. Florian Douetteau: I am Florian. And so we exist for five years now.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Company Culture 120

SaaStr

JULY 25, 2021

Actually that was one of the questions I had when I did my diligence was like, how do we, because as a VC has to look a lot of these open source businesses and the challenge was where do you put the Pay Wall? I’ve seen companies doing very well with when it’s not open source and do a freemium kind of model.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

Neil Patel

APRIL 9, 2021

Thought leaders and frontrunners of a given industry tend to get a lot of attention due to their experience and reputation. Content is the name of the game, and it’s a code we’ll spend forever trying to crack. You’ll copy a small snippet of code and put it on your website. LinkedIn Advertising Insights. Highly Targeted Content.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

User Pilot

JANUARY 26, 2023

That’s why you still find many companies that fail to embrace it or don’t even try at all. That said, let’s talk about customer advocacy and review some examples to make your company stand out in your niche and drive exponential growth. What does customer advocacy mean? Yes, It’s possible.

Strategy 97

Strategy Software Review Social Media Onboarding 97

Neil Patel

OCTOBER 20, 2020

HR outsourcing is technically separate from PEO and HR software, but they’re very similar in nature. HR software. This is something companies provide to make in-house HR management easier. With HR software, you pay a monthly fee to use it every month. The different types of HR outsourcing services.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? Employee engagement software is another interesting area for SaaS. Employee engagement software is trying to fill the gaps between organizations’ different HRIS and communications tools. Consumerization of enterprise software continues. Stuff gets missed. Abbas Faiq, CIO, PTC.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

Clouded Judgement

AUGUST 2, 2023

The post was a qualitative review of the IPO process, as well as a quantitative review benchmarking the key pieces of an IPO. The benchmarking was not a review of business metrics (I did some of that benchmarking in this post ), but rather IPO metrics. With the Nasdaq up almost 40% this year (!)

Cloud 49

Cloud Marketing Banking Pricing 49

User Pilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. Customer engagement platforms: Tripadvisor’s user onboarding gamification strategy primarily involves awarding badges for writing reviews. But it doesn’t have to be that way. Source: Strava.com.

Onboarding 102

Onboarding Engagement Software Review Retention 102

Kellblog

JULY 30, 2023

” Well, if you want to get someone’s renewal it sure helps if you have a relationship with them, understand the value they’re getting value from the software, and can be relied upon to ensure their issues are resolved. So I had access to a fresh S-1 for diligence. And that end is a renewal. This thing was perfect.

Software Review 67

Software Review Technical Review Sales Recruiting Artificial Intelligence 67

Scytale

DECEMBER 10, 2024

These policies form the basis of your SOC 2 control list, which auditors review to confirm youre meeting requirements. Beyond defining roles, access management involves regularly reviewing access to sensitive data, revoking it as needed, and applying just-in-time and zero-trust principles for enhanced security.

Technical Review 52

Technical Review Software Review Systems Review compliance 52

SaaStr

MARCH 12, 2019

We sold software. Every night at 5:00pm let’s do film review. Run a daily film review, 5-6pm every night to move this process accordingly, and now you’ve got … hopefully check this off and it’s all green. Why are we so obsessed with sales being focused on revenue? How did that gain work?

Scale 261

Scale Sales Hiring Revenue VP of Engineering 261

Intercom, Inc.

OCTOBER 26, 2021

Salespeople don’t need technical backgrounds to sell software, but they do need to be passionate about the product and its value to your customers. Buyers will enter the sales cycle at a variety of different stages – some will have just glanced at your website, some will have read product reviews, some might have completed a free trial.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

SaaStr

MARCH 17, 2020

An incentivized program, you often use a software solution, one that’s very popular as Influitive, that you encourage people to join this program, and they know that if they do whatever it is, the customer reference call, the case study, the live presentation, the webinar, the onsite visit, that they’re going to get something, right?

Scale 169

Scale Payment Services Sales Hiring Payment Methods 169

Totango

JANUARY 28, 2020

alone, it is estimated that companies have lost up to $1.6 trillion due to customers leaving them for competitors offering better service. Your team’s customer success software should be capable of painting detailed portraits of individual customers as well as providing a clear overview of your overall retention rates.

Retention 87

Retention Management Technical Review Software Review 87