Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Scale 211

Scale Software Review compliance Technical Review 211

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. Effective customer success management and good customer service both stem from a company culture that places customers at the forefront.

B2B 92

B2B Customer Success Technical Review B2C 92

Intercom, Inc.

JULY 24, 2018

Due to our rapid growth, we needed to scale the team remotely before opening an office. The size of the Earth itself means that we’re going to be asleep while the rest of the company comes together for gatherings like company all hands. Simultaneously, I’ve watched the APAC customer base increase more than 900%.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

Buffer Resources

SEPTEMBER 11, 2023

I’ve been invited to speak on hundreds of podcasts and written for some of the most prestigious websites in business and marketing, like Buffer, HubSpot, Nasdaq, Harvard Business Review, Fast Company, NBC, and more. Graphic design: The ability to create and edit graphics using software such as Adobe Photoshop or Illustrator.

Sales Recruiting 136

Sales Recruiting Sales Hiring Scale Social Media 136

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. Software as a Service is currently taxable in about one-third of US states, and that number is only growing as outdated state sales tax laws slowly catch up with the way we’re doing business today. . And, these laws often completely contradict one another. .

Merchant Services 172

Merchant Services Scale Technical Review Sales Hiring 172

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? Employee engagement software is another interesting area for SaaS. Employee engagement software is trying to fill the gaps between organizations’ different HRIS and communications tools. Consumerization of enterprise software continues. Stuff gets missed. Abbas Faiq, CIO, PTC.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

SaaStr

OCTOBER 4, 2019

Listen to the start of the episode for a promo code to our upcoming events! The mortality rate of SMBs is so high that you are going to always have high churn due to the customer segment? Before that, Jeppe was the CFO @ Tradeshift where he first hand saw their scaling to 190 countries with offices in 6 different locations.

Scale 136

Scale SMB Technical Review Software Review 136

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 207

Scale Artificial Intelligence Technical Review Software Review 207

Neil Patel

NOVEMBER 5, 2020

Imagine for a moment that you visit the pricing page of a software product after clicking through from a content piece sent to you via email. Do they have a great company culture? Most companies omit this characteristic when ticking the criteria for choosing an agency of any kind. And they’ll be more successful.

Marketing 124

Marketing Technical Review Social Media Systems Review 124

Neil Patel

AUGUST 11, 2020

Social proof , like testimonials and previous client reviews, can give you deep insight into what working with that agency is like. Besides positive reviews, negative or neutral reviews can also shine a light on areas that agency struggles with to get a clear understanding of their work. Similar core values and company culture.

Marketing 144

Marketing Web Development Web Developers Social Media 144

Neil Patel

APRIL 9, 2021

Thought leaders and frontrunners of a given industry tend to get a lot of attention due to their experience and reputation. Content is the name of the game, and it’s a code we’ll spend forever trying to crack. You’ll copy a small snippet of code and put it on your website. LinkedIn Advertising Insights. Highly Targeted Content.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

Intercom, Inc.

OCTOBER 17, 2018

When you think of Intercom, you probably think of software, our Messenger, perhaps this blog. To celebrate each year that someone is with the company, we create a portrait to mark the occasion. And this is how it turned out: Our culture in comics. Every great company relies on the work of great people. Let me explain.

Company Culture 151

Company Culture Software Review Onboarding Management 151

Scytale

DECEMBER 5, 2023

Audit costs can be quite costly but fines due to a data breach causes financial damage. Then, there is also reputational damage that sits with the company’s name. Fortunately, advances in SOC 2 compliance software have made SOC 2 compliance simpler, easier and more affordable. SOC 2 takes the guesswork out of data security.

compliance 52

compliance Scale Software Review Technical Review 52

Neil Patel

AUGUST 13, 2020

If anything seems off or doesn’t fit what you’re looking for, move on to a digital marketing company that feels like a better fit for you and your business. Aligned company culture and core values. It’s important to hire a digital marketing company with the right team that can deliver the results you’re hoping for. .

Social Media 145

Social Media Marketing Advertising Content Marketing 145

Neil Patel

OCTOBER 20, 2020

HR outsourcing is technically separate from PEO and HR software, but they’re very similar in nature. HR software. This is something companies provide to make in-house HR management easier. With HR software, you pay a monthly fee to use it every month. The different types of HR outsourcing services.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

SaaStr

FEBRUARY 22, 2019

So I see today is a company of 160 people. I’m CEO of Dataiku and Dataiku is a software platform that enables business analyst and data scientist to work collaboratively to deliver a large machine learning projects. Well, are you selling software or not. Florian Douetteau: I am Florian. And so we exist for five years now.

Sales Hiring 114

Sales Hiring Scale Sales Recruiting Company Culture 114

Upscope

JUNE 5, 2019

When a customer is due a refund, they should not have to search or work for it — the brand should know this already due to the sophistication of its systems, and deliver the outcome" This links into why Nordstrom has such a good brand. Anticipate and act before they do.

Technical Review 58

Technical Review Software Review Systems Review Education 58

Totango

JANUARY 28, 2020

alone, it is estimated that companies have lost up to $1.6 trillion due to customers leaving them for competitors offering better service. Your team’s customer success software should be capable of painting detailed portraits of individual customers as well as providing a clear overview of your overall retention rates.

Retention 87

Retention Management Technical Review Software Review 87

Totango

JANUARY 28, 2020

alone, it is estimated that companies have lost up to $1.6 trillion due to customers leaving them for competitors offering better service. Your team’s customer success software should be capable of painting detailed portraits of individual customers as well as providing a clear overview of your overall retention rates.

Retention 85

Retention Management Technical Review Software Review 85

Buffer Resources

SEPTEMBER 11, 2023

I’ve been invited to speak on hundreds of podcasts and written for some of the most prestigious websites in business and marketing, like Buffer, HubSpot, Nasdaq, Harvard Business Review, Fast Company, NBC, and more. Graphic design: The ability to create and edit graphics using software such as Adobe Photoshop or Illustrator.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

Upscope

FEBRUARY 27, 2020

The CEO is focused on customer experience in a competitive industry The customer experience (CX) focused Qualtrics sold for $8bn to SAP and its rapid growth and purchase was due to CX bing a board level issue now. Customers can choose between lots of different companies with similar features and pricing.

Technical Review 52

Technical Review Software Review Onboarding Retention 52

SaaStr

NOVEMBER 2, 2019

Listen to the start of the episode for a promo code to our upcoming events! In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee? Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

SaaStr

SEPTEMBER 10, 2020

I always talk about being a recovering software salesperson. Latane Conant: As a recovering software salesperson? I do want to ask, though, cause once we have that kind of content and we’ve got the prep in place, you obviously have to go through some form of review process. So I was a first Line seller at Appirio.

Scale 173

Scale Sales Hiring Software Review Technical Review 173

FastSpring

OCTOBER 23, 2018

Behind all of our favorite apps, software,—even everyday items like our headphones, there’s a hard-working product team driving innovation and developing the products we love. I know I’ve experienced a variety of strategies and techniques during my time at companies like Procore Technologies and PayJunction. Is it easy to use?

Scale 64

Scale Sales Hiring Technical Review Leadership 64

Sales Hacker

JUNE 26, 2020

A financial crisis happens when a company loses the ability to generate revenue. This could happen due to a stock market crash, a drop in demand, or other economical issues. When this technology or software breaks down, along with vital business tasks and operations. Frequent peer and process reviews. Hurricanes.

Communication 71

Communication Strategy Technical Review Systems Review 71

OpenView Labs

OCTOBER 26, 2021

Someone accepting your free software is nice, but a champion willing to spend social capital to secure a Purchase Order (P.O.) If your company is more product-led, then our usage-based pricing playbook could help you navigate how best to approach pricing by activity or consumption. . Do not, unless you must, give the product away.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

Intercom, Inc.

OCTOBER 26, 2021

Salespeople don’t need technical backgrounds to sell software, but they do need to be passionate about the product and its value to your customers. Buyers will enter the sales cycle at a variety of different stages – some will have just glanced at your website, some will have read product reviews, some might have completed a free trial.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

SaaStr

MARCH 10, 2020

When they pay us to do that, we give them access to a best in class software platform. We founded the company five years ago. That was Flexport’s case, so we compete against companies that are generally 100 plus years old. In every case, they are government regulated, and they were not buying software.

Scale 198

Scale Sales Hiring Sales Recruiting Scaling 198

ChurnZero

APRIL 8, 2020

Once you have this ingrained in your company culture, you are already on your way to creating customer advocates. When customers are able to easily get up-to-speed with your product and quickly have it become an integral part of their day-to-day workflow, you naturally create stickiness and an increasing reliance on the software.

Retention 81

Retention Software Review Customer Success Churn 81

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. In Dec 2008, Vista Equity Partners acquired a majority stake in Wrike for a deal reportedly valuing the company at $800m. This is one of the fallacies that some companies get into.

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

SaaStr

JULY 25, 2021

Actually that was one of the questions I had when I did my diligence was like, how do we, because as a VC has to look a lot of these open source businesses and the challenge was where do you put the Pay Wall? I’ve seen companies doing very well with when it’s not open source and do a freemium kind of model.

Sales Recruiting 249

Sales Recruiting Sales Hiring Scale VP of Engineering 249

SaaStr

AUGUST 12, 2020

Salesforce is the most successful cloud software company, and so it’s worth I think learning from the things that they’ve done. Then, the final thing I like to do as part of the finance calendar is make snap board meetings, because you want the board to review the information while it’s still fresh.

Startup 277

Startup Software Review Scale Systems Review 277

OpenView Labs

FEBRUARY 20, 2020

On the surface, integrating enterprise sales into a resolutely product-led company might seem like an almost impossible pivot, but it’s actually more common than you might think. In my role as Head of Global Sales Strategy and Operations at Atlassian, I lead the team that is redefining how B2B software is sold to enterprise companies.

Enterprise 52

Enterprise Sales Hiring Sales Underperforming Technical Team 52

User Pilot

FEBRUARY 5, 2021

Want to run such product experiments on your own without code? So attempting to get to know everyone will help you understand the company culture and how they fit together in the company. Once you have made progress with these, you can now move on to more complex issues to lay the groundwork for your company’s work.

Management 104

Management Sales Hiring Onboarding User Experience 104

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. But when you’re free to solve problems at an organizational level, empowered to shape and evolve culture and processes, your impact can grow exponentially. . Who reviews my code?” “How

Software Review 166

Software Review Engineering Technical Review Interviewing 166

SaaStr

APRIL 17, 2019

I mean, my career started as a software engineer, and out of frustration, I went into sales. This was almost 10 years ago, and all of our competition were on-premise software, and so this was really an opportunity to kinda disrupt using the next gen of delivery platforms. There’s a bad review on my profile.

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

Chargify

AUGUST 6, 2019

Then, they offered their software solution to online marketers who were interested in this “new way” of marketing. . HubSpot wasn’t just preaching inbound marketing to get people to sign up for their software. Will HubSpot be one of these companies? How HubSpot used inbound marketing to grow their business. Image source).

Subscription 40

Subscription Payment Features Revenue Software Review 40