SaaStr

JANUARY 30, 2023

” They learned that many company founders were HR leaders who needed help managing complicated local labor laws. Building revenue operations to support sales Deel had onboarded nearly 100 clients, reports showed good traction, and it was time to leverage this opportunity. Listen to your team.

Sales Hiring 233

Sales Hiring Payment Services SaaS Payments Scale 233

Intercom, Inc.

APRIL 4, 2022

It had established solid processes and ways of working, but still exhibited the flexibility, adaptability, and speed of a young company. Onboarding with Intercom. The onboarding experience was so supportive. Reflecting on my experience, I’ve pulled together a non-exhaustive list of the things that make Intercom’s culture unique.

Engineering 118

Engineering Scale Sales Hiring Company Culture 118

SaaStr

FEBRUARY 16, 2022

Your customer success managers (CSM) serve a critical role in the onboarding process of your new customers, and their feedback provides valuable insight as to where to refine and streamline the process. Create a healthy culture. This is why, fundamentally, you need to build a company culture of constant iteration.

Underperforming Technical Team 242

Underperforming Technical Team Company Culture Customer Success Product Marketing 242

Neil Patel

AUGUST 28, 2020

Thus, to choose and onboard an SEO agency that’s right for you, you must: Know your business destination (your goals), and What you want to achieve when you get there (your desired outcomes). From strategic ideation and leadership to account management and execution specialists, ask for the team who’ll work with you to achieve your goals.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Intercom, Inc.

OCTOBER 22, 2020

Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboarding and support. Today’s customers expect a more human experience from companies to fulfill their needs with speed and ease.

Leadership 218

Leadership AI Scaling Engineering 218

SaaStr

MAY 5, 2022

In the same way, the focus of sales leadership will become more tantamount as organizations grow. Sales leaders can foster a collaborative, team-oriented organization by highlighting how other company parts set them up for success. . Principle #4: At Scale, Focus is Critical.

Scale 224

Scale Sales Hiring Scaling Sales 224

SaaStr

JULY 18, 2022

As a result, the company more often foregrounds its mission, which they stress in every part of the hiring process, from the initial job descriptions to the interview to the onboarding process. The best companies can feel like a family, and healthy families support each other and their dreams.

CTO Coach 227

CTO Coach CTO Hire New CTO CTO 227

SaaStr

FEBRUARY 25, 2022

These companies are reluctant to work with freelancers because they believe: Freelancers aren’t reliable . Freelancers can’t contribute to company culture. The myth that freelancers can’t do highly integrated work within a company is invalid. Freelancing is not a profession. Freelancers are only gig workers.

Scaling 192

Scaling Artificial Intelligence Company Culture Innovation 192

Intercom, Inc.

JULY 24, 2018

If you’ve ever tried hiring, onboarding and training a brand new team, you know how challenging that can be. The size of the Earth itself means that we’re going to be asleep while the rest of the company comes together for gatherings like company all hands. We felt like we were growing something from scratch.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

SaaStr

OCTOBER 17, 2023

Mastery of funnels — CS has many funnels like onboarding, usage, case studies, and expansion. Break out onboarding from the Customer Success function. Onboarding vs. Customer Success You do this to create capacity. They sign the contract, onboard, and the motion is done. Scale starts with great onboarding.

Scale 159

Scale Sales Hiring Customer Success Scaling 159

Totango

JUNE 10, 2022

Most organizations are active on LinkedIn beyond marketing activities to promote hiring, share tidbits of company culture externally and to collaborate. I would start with liking other company posts, re-posting where appropriate and sharing your thoughts on them. I work to relay this overall sentiment to leadership.

Customer Success 102

Customer Success Scale Sales Hiring Leadership 102

Sales Hacker

OCTOBER 26, 2020

Earlier in my career, I helped build a global sales enablement team at Oracle Marketing Cloud that designed, deployed, and measured a sales onboarding program integral to a business unit responsible for $675M in annual recurring revenue. Sales Onboarding. Sales Leadership Coaching. Sales Onboarding. Reinforcement.

Sales Enablement 104

Sales Enablement Sales Hiring Scale Sales 104

OpenView Labs

MARCH 24, 2021

On your leadership team, even if you have a bulletproof hiring process in place, it’s impossible to guarantee that you’ll always make an A+ hire every time. When it gets tricky and the wrong person is onboard, your employees are going to notice how you and the rest of the leadership team handle the situation. Have an exit plan.

Sales Hiring 56

Sales Hiring Underperforming Technical Team Company Culture Interviewing 56

User Pilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Product onboarding – designing experiences that enable users to discover the product value. Company size and resources. Company culture.

SaaS 80

SaaS Scale Leadership Customer Lifetime Value 80

SaaStr

APRIL 6, 2022

As you choose your approach, remember that it should never be about “the leadership vs. the team”, or “product vs. research”. . “You want to go far, and you want to go together.” In your first 90 days as a product leader, set yourself and your team up for success doing these essential onboarding tasks: . Key takeaways.

Scale 190

Scale Leadership Scaling Interviewing 190

SaaStr

NOVEMBER 25, 2023

For instance, instead of paying for LinkedIn ads based on their ICP, at Rippling, Sam used a tactic where they take the people in their expanded customer base to drive organic word-of-mouth.

Sales Hiring 200

Sales Hiring Underperforming Technical Team Revenue Sales 200

Buffer Resources

DECEMBER 14, 2023

Share company culture and employee highlights Showcase your company's culture, values, and team members through a carousel. It creates a sense of community and shows that the company values its employees. This can help to attract potential employees and customers who value a strong, inclusive company culture.

Social Media 129

Social Media Payment Methods Payment Solutions AI Search 129

Sales Hacker

DECEMBER 19, 2022

According to MarketSource, leaders consistently struggle with developing a sales culture. Talent erodes quickly in a toxic environment, and many job hoppers flee for the promise of better culture elsewhere. About 15% of sales representatives listed “company culture” as their main reason for changing jobs, according to Xactly.

Sales Hiring 79

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 79

ChurnZero

SEPTEMBER 28, 2022

But the paradox in this is that Customer Success teams are absolutely vital for companies today because they help reduce customer churn, boost retention, and contribute to business profitability and success. 5: Customer Success team training is important for company culture. 10: Onboarding just isn’t going to cut it.

Customer Success 94

Customer Success Sales Hiring Onboarding Investment 94

Intercom, Inc.

JUNE 9, 2020

We asked Mark Weidick, the general manager of legal ops platform SimpleLegal , what he thought was most important about leadership during a crisis. I’ve seen the ‘decisive’ part of leadership cause the biggest problems, typically when a leader waits for better or perfect information.”. Make decisions quickly.

Strategy 197

Strategy Business Scale Communication 197

SaaStr

FEBRUARY 22, 2019

I mean culture and but also, more importantly, like for me also a very practical perspective…onboarding or you do initial onboarding and so one thing I wish I had said before also related to that was like the very simple onboarding week. And so it has some implication in the hiring process. Well, what exactly.

Sales Hiring 111

Sales Hiring Scale Sales Recruiting Company Culture 111

SaaStr

MAY 3, 2023

Take the time to create onboarding documents showcasing your company values and the expected behaviors leaders must align with to uphold those values. You can develop an onboarding guide, build a great knowledge base, and figure out ways to do as many one-to-many communications with customers as possible.

Sales Hiring 175

Sales Hiring Scale Pricing Customer Success 175

SaaStr

JULY 27, 2022

Customers should feel empowered to take on onboarding and essential customer support themselves. Support autonomous sales cycles, onboarding, and customer service as much as possible to optimize your reach in the SMB market. There will be prospects that do want a new solution but will never be autonomous.” . Key Takeaways.

SMB 197

SMB Sales Hiring Scale B2C 197

Intercom, Inc.

OCTOBER 26, 2021

Whether you’re bringing on your tenth or hundredth salesperson, you need to discuss the “must-haves” with your leadership team. We’ve defined what must stay the same as we onboard more salespeople. These are values that have been core to the company since its earliest days, and many of them drew our first salespeople to Intercom.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. Putting out a survey that’s genuinely meaningful to your employees, leadership team, and yourself requires the help of trained professionals. The quality of the answers to these questions reflects the strength of your company culture.

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

Neil Patel

OCTOBER 4, 2020

Thought Leadership. Thought leadership describes the esteem and authority a company is held in in a particular industry. This position is typically achieved by that company producing content that educates, solves industry problems and demonstrates superior expertise. Powerful Technology. A Solid Client List.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

Valuize Consulting

NOVEMBER 3, 2021

Just like a customer journey mapping workshop, the employee journey map identifies the key milestones, such as onboarding and exit plans, and the most significant employee-employer interactions that shape employee perceptions. How does our culture appear in an employee performance review and other day-to-day activities?

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

SaaStr

OCTOBER 13, 2023

They wanted to build a team of cold-callers and onboarding specialists who could work one-on-one with the incoming leads to try and convert them at a higher percent faster. After COVID, the world was a little different. In late 2021, they decided to play with their sales motion more and bridge the gap in the volume of leads.

Outsourcing Services 243

Outsourcing Services Sales Hiring Scale SaaS 243

SaaStr

DECEMBER 3, 2020

The company grew from 60 to 1500 people over a three and a half year period. Sam Taylor: On my first leadership role, I was the first enterprise sales rep, a manager of mid-market team. And so I was their first sales leadership hire. I had an opportunity to be one of their first five sales reps. Let’s go do it.

Scale 170

Scale Sales Hiring Sales Recruiting Sales 170

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Billion acquisition is just one milestone in the early innings of the company’s story. Loving our podcast content?

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

ProfitWell

MARCH 6, 2020

“When Autodesk set the goal of moving to a subscription-based business, company leadership knew change was necessary because the company as a whole would be engaging with customers differently.". So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture?

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

ChurnZero

OCTOBER 4, 2019

Her department is responsible for onboarding, support, services, and retention of Bloomfire’s customers. My goal with this tool was to present better customer reporting to executive leadership so that we would collectively understand the health of our client base. The customer loves our product, team, and company culture.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

The Marketing & Growth Hacking Publication

FEBRUARY 28, 2019

That talent can be nurtured; that intelligence can be fostered; and that creativity and leadership can be developed. It’s for this reason that in every company I’ve managed, I’ve done my best to help my employees develop and sustain growth mindsets of their own. What is a growth mindset? But we also lead by example.

Development 40

Development Sales Recruiting Growth Hacking Leadership 40

SmartKarrot

JANUARY 10, 2023

Oversee the end-to-end customer journey, including onboarding, program management, retention, and expansion opportunities that drive account-level revenue growth in carbon offsets, supply chain reporting, and future offerings. Track team metrics and report performance data to CS leadership on a regular basis. Apply here: [link].

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

SaaStr

MARCH 10, 2020

And by separating these teams and by effectively allowing these two managers to split what would have traditionally been a sales leadership role, we were able to go a lot further without hiring external folks. The biggest mistake I think all of us make is looking for our Buck Steel.

Scale 193

Scale Sales Hiring Sales Recruiting Scaling 193

ChurnZero

JANUARY 20, 2022

Is it thinking about getting your customers onboarded and started? Some inputs to that might be: Are you responsible for onboarding? For example, companies that have very high retention rates, there might not be a lot of work that the CSM needs to do on a renewal contract. Is it thinking about expansion and growing?

Scale 52

Scale Sales Hiring Scaling Sales 52

SaaStr

JUNE 10, 2020

David Politis: There’s a set of people who just have the personality, the work style, the leadership style, the risk profile to go after that early stage. Then as you evolve, and I have not seen a business that is extremely late stage, I’ve not been part of a public company. “Here’s the review.

Scale 160

Scale Cloud Sales Hiring Technical Review 160