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ServiceTitan: Benchmarking the S1 Data

Clouded Judgement

We land with our Core product, which offers a base-level functionality across all key workflows, including call tracking, scheduling, dispatching, end-customer communications, marketing automation, estimating, job costing, sales, inventory and payroll integration.

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Dear SaaStr: What Should I Know As a First-Time Customer Success Manager?

SaaStr

As a new Customer Success Manager (CSM), here’s what you need to know to hit the ground running and make an impact: Understand Your Role’s Revenue Impact — Revenue vs Retention : Customer Success isn’t just about keeping customers happy anymore at most B2B companies —it’s often a revenue-driving function now.

Insiders

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How to Train Your Sales Leaders: Key Learnings from HubSpot and BILL with Michelle Benfer

SaaStr

Driving revenue through acquisition, expansion, and retention. “Having highly tenured reps tends to drive the highest performance, and good managers are key to retention.” “Having highly tenured reps tends to drive the highest performance, and good managers are key to retention.”

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Don’t tell me you miss me: 3 better approaches to user retention

Intercom, Inc.

The business doesn’t know our sparkling personality or understand our unique contribution to the community – the business just misses our money. A retention campaign that paints a commercial relationship as a personal one will always be awkward at best and at worst will create ill will. Relationships fuel your growth.

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

If you were to ask an E-commerce Product Manager what they would do to increase retention, they might suggest improving engagement by personalization/gamification, or by introducing loyalty programs. This begs the question: what’s the best way to increase customer retention? How to build effective Self-Service mechanisms.

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Drive retention from customer support with 4 easy steps

Intercom, Inc.

Customer retention has never been more critical to business success than it is today. Shifting focus to customer retention can actually be twice as powerful as customer acquisition. Why great customer support is the key to customer retention. How to drive retention from customer support.

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How To Boost Your Net Retention Revenue (NRR) to Over 140% with Insider’s CEO and CMO

SaaStr

Retention is the new acquisition,” says Co-Founder and CEO of Insider, Hande Cilingir. Harvard Business School Research says that “increasing customer retention rates by only 5% increase a company’s profits by 25-95%.” Customer retention means building relationships with people. No mass communications. That’s huge!

Retention 242