ProfitWell

APRIL 20, 2020

First up, we see big news for BlueJeans , the experts in business-to-business video communication. The profitable company has, in the past, raised $175 million in venture capital from firms including Accel Partners and Battery Ventures and was valued at $700 million back in 2015. BlueJeans x Verizon. Their news?

Wireless 52

Wireless Software Review Venture Capital Technical Review 52

ChurnZero

APRIL 23, 2019

The ChurnZero solution helps subscription businesses fight customer churn, expand their current accounts, increase product adoption and optimize the overall customer experience. “At About ChurnZero ChurnZero helps subscription businesses fight customer churn. But our real achievement is creating a happy and successful customer base.

Venture Capital 40

Venture Capital Scale Churn Customer Success 40

ProfitWell

MAY 18, 2020

Why it's never been easier to sell subscription. The beauty subscription box startup Birchbox launched in September 2010 as the unemployment rate peaked at 10 percent. Twilio , cloud communications platform, also found success after launching in the midst of a financial crisis. PaaS: Pasta as a service. In an article by Inc.

Data 52

Data Sales Hiring Customer Lifetime Value Subscription 52

Chart Mogul

JUNE 29, 2018

This means that owning a category is in most cases a requirement for the level of growth and investment multiples that venture capital demands. Slack (business communication). Slack has transformed the way people communicate at work. Step 3: communicate it. Is it even anything new? Today’s category kings.

Venture Capital 70

Venture Capital Scale Cloud Branding 70

Outseta

APRIL 14, 2020

As Channing’s post highlights, even many prominent VCs are admitting that now might not be the best time to head down the venture backed path—and I think all the layoffs and turmoil that the tech industry is experiencing is evidence that even in good times we haven’t been thinking about building companies the right way anyways. Think SpaceX.

Payment Methods 68

Payment Methods Payment Solutions SaaS Payments Payments 68

SaaStock

FEBRUARY 14, 2019

With an MBA from the Kellogg School of Management, Rodrigo Baer launched a successful career in consultancy and entrepreneurship, and today is among the top figures in venture capital for early-stage tech companies in Brazil. The “first boots on the ground” when it comes to solving business issues, Patric?

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

ProfitWell

SEPTEMBER 30, 2019

Your top subscription news. Doctor's orders: a subscription to prescription. GoodRx, a billion-dollar giant in the world of prescription fulfillment, is coming for subscription prescription with the launch of GoodRx Care. But Grace is all about subscription fashion, so I was keen to hear her take. Congrats for Klaviyo.

Startup 40

Startup Technical Cofounder Sales Recruiting Healthcare 40

ProfitWell

JANUARY 23, 2020

Your top subscription news. Now that billing is in a really good place —one of the most under appreciated yet important parts of any subscription business—we have the ability to get super close to the customer and price on where the customer finds value. And that’s a wrap for your January 23 subscription news. Empathy in design.

Sales Recruiting 43

Sales Recruiting Sales Hiring Venture Capital Pricing 43

ProfitWell

JANUARY 6, 2020

Over the next few paragraphs, I’ll unpack churn rate, average subscription length, and customer lifetime value. Average subscription length. Track customer subscription length. How is your product communicated to consumers, i.e., are you sending the right message? The metrics to track product-market fit. Churn rate.

Product Marketing 52

Product Marketing Underperforming Technical Team Marketing Advertising 52

SaaStr

AUGUST 19, 2020

We did all this by being thoughtful and compassionate with the employees and we’re careful to communicate to our partners, why we’re doing this, and really what to expect in the future. And the leading indicator for this is the flows of venture capital money.

Scale 251

Scale Underperforming Technical Team Sales Hiring Leadership 251

Incredo

OCTOBER 23, 2019

Learn more about the next application process here. If you are interested in SaaS venture capital, you can check out websites like SaaStr Fund , PointNine , Accel , 500 Startups. Most investors like the predictability of cash flows that comes with a subscription model. Was it helpful? Don’t cross personal boundaries.

SaaS 154

SaaS Social Media Startup Scale 154

Sales Hacker

SEPTEMBER 11, 2020

In order to execute on this mission, founders can bootstrap their company, raise outside money ( venture capital is the most popular), or use a combination of both to help build their business. If you sell an HR platform with a subscription that starts at 50 seats, you should scratch any seed-stage startups off your list.

Outsourcing Services 78

Outsourcing Services Scale Startup Outsourced Development 78

Chart Mogul

SEPTEMBER 15, 2023

Software subscriptions are the life of every SaaS business and must be accounted for properly in your general ledger. That is SaaS subscription revenue and the corresponding deferred revenue balance. I’m also a board member of Beek , a B2C subscription audiobook company, and I’ve advised many companies across both models.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

NOVEMBER 28, 2019

Felix will share insights on how he founded Collibra in Belgium, successfully relocated the company headquarters to New York City, and raised $233 million total in venture capital to become a unicorn company. It can order subscription. But again, at the time SaaS wasn’t, subscription wasn’t the norm at all.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

FastSpring

DECEMBER 8, 2022

Note: FastSpring’s Revenue and Subscription Dashboards quickly show our customers where their revenue is coming from, the average order value or MRR per country, promotions performance per country, and more. “So I can see: is there an ecosystem around what’s happening that I can maybe try to tie into with my marketing?”

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

ProfitWell

JULY 15, 2019

In 1982, an editor at PC Magazine, Andrew Fluegelman, wrote a communications program called PC-Talk. It is easy to use and has all the features I would expect from a communications program." Bundled service providers like AOL have phased out and cloud-based subscription services are enjoying their time in the sun.

Pricing 41

Pricing Business Model Cloud Venture Capital 41

ChurnZero

SEPTEMBER 19, 2019

One central place to manage communications with transparency and accountability — helping you to deliver unforgettable customer support. Allow Customer Success Managers to provide a more personalized customer experience by bringing all communications into your CS platform. ChurnZero helps subscription businesses fight customer churn.

Management 9

Management Venture Capital Customer Success Subscription 9

SaaStr

AUGUST 19, 2022

The founders knew one problem, which was how to get billing to work, subscription billing to work on mobile devices, how to get it to work on iOS and Android. You should be using ZoomInfo to help prospect, you should be using SalesLoft and Outreach and Mixmax and other tools to communicate. They didn’t. Not b t, right?

Scale 209

Scale Sales Hiring Scaling VP of Engineering 209

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. Specifically, we communicated that we wanted the option to be able to give a return via distributions, not an exit.” We were transparent that we wanted to be able to keep questioning the way things are done.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

ChurnZero

NOVEMBER 19, 2019

Iridium Communications, Inc. ChurnZero helps subscription businesses fight customer churn. ChurnZero is headquartered in Arlington, VA and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. Bandura Cyber. Binary Fountain. Skience, LLC.

Technical Review 10

Technical Review Cybersecurity Venture Capital Government 10

SaaStr

FEBRUARY 22, 2019

Nick Mehta: That’s a great question, Harry, and I’m old enough to have been through two crashes because in college I started my first company, this consumer internet company in the late 90s which when we graduated we ran, we raised a lot of venture capital. I eventually ran another Saas company which I ran and then sold.

Sales Hiring 115

Sales Hiring Customer Success Scale Sales Recruiting 115

ChurnZero

APRIL 13, 2020

Communication is essential to maintaining a healthy relationship with your end users, however some organizations might find themselves struggling to create or execute on a digital Customer Success strategy. Documented digital communication workflow(s). About ChurnZero ChurnZero helps subscription businesses fight customer churn.

Consulting 98

Consulting Customer Success Strategy Venture Capital 98

SaaStr

NOVEMBER 16, 2020

It was a subscription based model. I think where a lot of folks screw up is they take a big slug of venture capital, they go, “This is awesome. And do you think boards should be very involved in terms of communicating with head of sales on the health of the pipeline? I had to care that you were successful.

Sales Hiring 195

Sales Hiring Scale Leadership Technical Review 195

ChurnZero

AUGUST 25, 2020

Jay Nathan, Higher Logic Jay ( @jaynathan ) is Chief Customer Officer at Higher Logic , a leading SaaS-based online community and communications software. The company has since raised $206 million in venture capital, landed more than 1,400 customers, and now employs more than 400 people across six offices around the globe.

Scale 69

Scale Technical Review Venture Capital Software Review 69

SmartKarrot

SEPTEMBER 1, 2022

It is a sign of development, showing that the business has effectively transitioned from an R&D organization dependent on venture capital to an autonomous, long-lasting enterprise. . You need a compelling reputation, organized procedures, unambiguous communication, and effective project management to attract such clients.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

Neil Patel

OCTOBER 16, 2020

On the other hand, CRM software is to close the sale and foster communications or relationships after the sale. Plus, if you’re a current member or alumni of Hubspot’s approved incubator, accelerator, or Venture Capital partners with a round of Series A funding under your belt, you can get up to 90% off your first year. #6

Software Review 145

Software Review Scale Software Marketing 145

Sales Hacker

NOVEMBER 12, 2018

Sam Jacobs: So let’s focus on how you pitch, do they have to pay a subscription? Sam Jacobs: You’ve been building this business, walk us through your perspective on growth, what’s your perspective on venture capital, and what’s your perspective on how to grow the company at the right rate for what you want to achieve?

Scale 63

Scale Scaling Venture Capital Interviewing 63

ChurnZero

AUGUST 1, 2019

ChurnZero is a real-time Customer Success solution that helps subscription business fight customer churn. Contextual customer communications. You can also use ticket data to segment accounts and contacts in ChurnZero to drive user communications and engagement. ChurnZero helps subscription businesses fight customer churn.

Venture Capital 13

Venture Capital Subscription Payment Features Churn 13

Intercom, Inc.

OCTOBER 29, 2020

I think there’s this dichotomy that people swing between bootstrapping versus venture capital. The state of tooling in 2010 or 2011 was that there was no Stripe, there was no subscription management and the idea of a SaaS economy was just nonsense. Communication. Loyalty comes from a strong relationship.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136