User Pilot

APRIL 24, 2025

An individual with excellent communication skills, adept at influencing both user-facing and partner-facing stakeholders. Someone with weak communication skills who can’t effectively convey technical details to non-technical audiences. Who would be a bad fit for this job?

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Buffer Resources

MAY 8, 2025

It’s a place to build a community of people who might benefit from your product or service. Social media monitoring upholds the sentiment and potential of social media as a whole — communicating with people and forming strong connections. She also shared how her community had the same complaints from the brand. 

Social Media 66

Social Media AI Search Branding Marketplace as a Service 66

Neil Patel

DECEMBER 14, 2020

If you’re selling physical products, and you’re only relying on ONE channel to bring home the bacon, it’s time to switch things up with Facebook’s social commerce platform, Marketplace. What Is Facebook Marketplace? Facebook Marketplace is like Craigslist and eBay…only better. It’s Free to List an Item.

Marketplace as a Service 144

Marketplace as a Service Payment Methods Payment Services Sales Hiring 144

Neil Patel

APRIL 13, 2021

Influencer marketplaces can help you do just that, so let me show you how they work. Is it worth your time, or should you leave the influencer trend behind? While I’m not suggesting you should rely solely on influencer-based marketing, the trend is here to stay, and it’s worth trying. What Are Influencer Marketplaces?

Marketplace as a Service 135

Marketplace as a Service Engagement Social Media Sales Recruiting 135

SaaStr

MARCH 17, 2020

Sendoso previewed the 2020 direct mail and gifting trends from their upcoming “State of Sending” report, scheduled for release on March 31. Blissfully unveiled their SaaS Trends 2020 report, hitting on a few highlights in the virtual presentation. The full report is available at blissfully.com/saas-trends/2020-annual-report/.

Sales Hiring 233

Sales Hiring Scale Payment Features Marketplace as a Service 233

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Clouded Judgement

JANUARY 26, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. For the first time in a decade, IT services will become bigger than communication services in 2024. Gartner estimates that by 2027, nearly all of the growth in worldwide IT spending will come from software and IT services.

Cloud 167

Cloud Marketplace as a Service AI Subscription 167

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Flexible subscription and recurring revenue models mean the customer is in control of their service and tech partnerships and reserve the right to move on to a competitor.

Customer Success 83

Customer Success Trends Customer Lifetime Value Scale 83

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. My co-founder and I were running a design agency and we noticed a persistent problem in communicating ideas to remote clients. We also think about community and consultants and professional services as an ecosystem around our product.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Marketplace as a Service 97

Marketplace as a Service Social Media AI Search SaaS 97

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

OpenView Labs

DECEMBER 16, 2019

An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. That’s why building your brand within the marketplace will be the key to cutting through the competitiveness. Marketing and candidate experience will be table stakes.

Sales Recruiting 78

Sales Recruiting Sales Hiring Scale Trends 78

Intercom, Inc.

MAY 10, 2018

Switching to a different service is something that takes a lot of effort. Andrew: I started on the driver side of the business, and as everyone knows about marketplaces, the supply side is often the trickiest, hardest side. I saw both sides of the marketplace, which was a lot of fun. You joined on the supply side, correct?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Neil Patel

SEPTEMBER 22, 2020

That’s all because of our ability to constantly optimize and improve our methods according to the current trends in the marketplace. You should check out the services of Neil Patel Digital. #2 3 WebMechanix — Best For All-In-One Services. Founded in 2009, they’ve been constantly expanding their team and services.

Sales Hiring 145

Sales Hiring Outsourcing Services Social Media Underperforming Technical Team 145

Blulogix

FEBRUARY 23, 2024

Charting the Future: What Are the Emerging Trends in Subscription Billing and Monetization? This blog post explores the emerging trends that are set to redefine subscription billing and monetization, offering predictions for the transformative journey ahead in the digital economy.

Artificial Intelligence 52

Artificial Intelligence Trends Payment Features Subscription 52

How To Buy Saas

APRIL 19, 2024

In recent years, Software as a Service (SaaS) has revolutionized the way businesses operate, offering scalable solutions accessible over the internet. Evolution of Marketplaces Marketplaces have long served as platforms connecting buyers and sellers, facilitating transactions across various industries.

Marketplace as a Service 40

Marketplace as a Service SaaS Payments Payment Services Artificial Intelligence 40

Sales Hacker

JUNE 4, 2020

The influence of COVID-19 on the marketplace and our sales operations has completely changed the business landscape, and there may be no turning back. For instance, you might need to add extra people to your customer service team, so that you always have someone on-hand to answer questions your clients might have.

Sales 129

Sales Marketplace as a Service Communication Government 129

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

User Pilot

AUGUST 12, 2024

To achieve these goals, online marketplaces typically focus on two key segmentation strategies: Geographic segmentation (based on customer locations and regional preferences). These tools enable e-commerce platforms to anticipate customer needs, respond proactively to market trends, and continuously refine their customer experience.

Marketplace as a Service 95

Marketplace as a Service Banking Telecommunications Mobile 95

ChurnZero

JANUARY 13, 2022

Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc. Follow Amir on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

AUGUST 18, 2024

Cohort tables : The feature lets you track retention rates for your users by group and spot trends (e.g. In addition, ClickUp includes chats for teams to communicate directly. Advanced funnel visualization : Get advanced visualization features like sales funnel trends over time, time to convert, event frequency, and top paths.

Scale 104

Scale Scaling Software Review Social Media 104

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 137

VP of Engineering Marketing Marketplace as a Service Social Media 137

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Customer attitudes and overall customer experience are displayed in a range of behaviors and direct communications.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. In what you’ll see is a trend in high-value field-sales oriented companies, their website doesn’t list pricing, and instead offers product demo — pushing you towards a rep. ACV and $17M ARR.

Scale 131

Scale Outsourcing Services Sales Technical Review 131

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

FastSpring

JANUARY 8, 2019

Amazon Marketplace. Selling on the Amazon Marketplace can significantly boost volume through your store. Amazon charges fees on every sale through the Marketplace. A marketing concept where a business offers several related products or services and sells them as one package solution, often at a reduced price. Cross-sell.

Payment Methods 82

Payment Methods Merchant Services Payment Services Outsourcing Services 82

User Pilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Nextiva : Best customer experience software for unified communications. Zendesk : Best for scalable customer support and service management across multiple channels. Intercom : Best for feedback management and real-time customer messaging.

Software Review 103

Software Review Software Management Business 103

Totango

MARCH 29, 2022

Building and maintaining each unique customer journey can be a complex task — often with teams needing to understand how each customer communicates, what their needs are, and how best to move forward with individual customer engagement efforts.

Engagement 101

Engagement Scale Marketplace as a Service Retention 101

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. But it’s not great yet about communicating that information in a real world way. And that’s really hard for sellers on the b2b side to communicate.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

User Pilot

AUGUST 29, 2023

Product teams need to have a combination of hard and soft skills to succeed: technical knowledge , communication, leadership, strategic thinking, and empathy. Communication skills. Let’s explore some of the best tools in the marketplace and how they can help. Leadership skills. The same could be said of product teams.

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

FastSpring

DECEMBER 5, 2018

It’s important to remember that software can be any solution or service that is powered by code. Audio has always been a powerful medium for communicating messages. Traditionally, developers would list their games on marketplaces or work with publishing studios to get their titles in retail stores.

Marketplace as a Service 78

Marketplace as a Service Software Technology Software Engineering 78

Baremetrics

SEPTEMBER 16, 2021

Communicate with Your Audience on Social Media Conclusion. LTV, or CLV, is the predicted amount a customer will spend on your product or service while they’re your customer. Suppose a person subscribed to your service. You can see this indicator on a graph to compare growth or decline trends and take action to improve them.

Business 97

Business Social Media Marketplace as a Service Mobile 97

Stax

AUGUST 20, 2024

TL;DR Embedded finance integrates financial services into non-financial business processes, while embedded fintech integrates fintech solutions into the processes of an institution in the finance industry. Embedded Insurance Embedded insurance allows customers to purchase insurance for products or services at the point of sale.

Payments 88

Payments Payment Methods Merchant Services Finance 88

User Pilot

JUNE 2, 2024

Provides interactive onboarding experiences and in-app communication. AI-driven customer service platform with centralized inbox and ticketing. Break your user base into segmented groups to design more targeted in-app communication and tailored experiences. Self-service customer support. In-app communication.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

Totango

APRIL 1, 2020

Connecting with your end customers and understanding how they feel about your service and value delivery is more important than ever. You can now install the Voice of the Customer SuccessBLOC from the SuccessBLOC marketplace. To enable a quick and easy way for you to do this, we are introducing the Voice of the Customer SuccessBLOC.

Marketplace as a Service 62

Marketplace as a Service Trends Engagement Enterprise 62