User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Marketplace as a Service 97

Marketplace as a Service Social Media AI Search SaaS 97

Stax

MAY 5, 2025

A payment gateway solution is a service that authorizes credit card payments and processes them on behalf of the merchant. Fifty-three percent of smartphone users choose to buy company-specific apps from the Apple app store or Google Play marketplace rather than mobile websites. Do you need to support multiple currencies?

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Gaining new customers. Managing your support.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Customer service as a model for growth.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

Neil Patel

AUGUST 17, 2021

You want them to associate your company with a particular product or type of service. Whether you’re a startup just trying to build a name for yourself in a crowded marketplace, or you’re trying to rebrand an old company , you can benefit from a brand awareness campaign. Then, start communicating! Be Active and Engaging Online.

Branding 145

Branding Social Media Marketplace as a Service Acquisition 145

BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

TrackStreet

JULY 1, 2025

As marketplaces like Amazon, Walmart.com, and eBay have exploded, so too have the number of sellers listing your products without your permission. But left unchecked, they pose serious risks to your brand’s long-term health, customer trust, and revenue. They could mishandle returns or fail to provide customer support.

Branding 52

Branding Marketplace as a Service Technical Review Social Media 52

Baremetrics

MARCH 30, 2021

Do they support the payment platform you desire? Do any of them have what you want in a subscription management service? Zuora Chargebee Zuora Similarities 2 Chargebee Vs. Zuora Pricing 3 Chargebee Vs. Zuora: Target customer size 4 Chargebee Vs. Zuora: Ease of Use 5 Chargebee Vs. Zuora : Customer support What suits your business?

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

User Pilot

JULY 9, 2024

Top 10 customer experience management software: Userpilot : The best all-in-one platform for CXM and SaaS growth. Salesforce : Best customer experience software for AI-powered personalized marketing automation. Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Ready to get started?

Software Review 103

Software Review Software Management Business 103

Intercom, Inc.

JULY 14, 2022

If you’re short on time, here are a few quick takeaways: Focus on building services and products that meet your customer’s needs – not just today’s, but also tomorrow’s. Communicating bad news early, clearly, and with empathy is the best way to build a long-term partnership with customers. Leandra: I love that.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

Neil Patel

DECEMBER 23, 2020

HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. They can get pretty powerful, in terms of marketing automation and customer experience.

Payment Solutions 145

Payment Solutions Software Review Software Payments 145

User Pilot

JUNE 2, 2024

Provides interactive onboarding experiences and in-app communication. Customer success tools : Zendesk Support Suite. Personalized in-app support across multiple channels. AI-driven customer service platform with centralized inbox and ticketing. Self-service customer support.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

Baremetrics

AUGUST 20, 2019

The Wikipedia contributors define product innovation as “the creation and subsequent introduction of a good or service that is either new, or an improved version of previous goods or services.”. But what is product innovation in the first place? And how does it play out in real life? Specialize.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Customers are looking more and more to their peers before considering a purchase.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Users will pay a recurring monthly or annual fee to access a specific set of services.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. Bill Mahoney, Chief Customer Officer, ComplySci. She understands customer service and puts customers first every single day.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

AUGUST 18, 2024

In addition, ClickUp includes chats for teams to communicate directly. Best SaaS tools for customer service Customer service tools are software solutions designed to help businesses efficiently manage interactions with customers , such as handling inquiries and providing support across various channels.

Scale 104

Scale Scaling Software Review Social Media 104

Sales Hacker

FEBRUARY 12, 2021

Large companies either have legacy solutions or use certain point-solutions, like Slack, Zoom, or Quickbooks, and their CRM has to be able to “communicate” with all of them. Lastly, an enterprise CRM platform is able to support more than just the sales organization. 10 best enterprise CRM solutions for 2021. Capterra Rating : 4.2 (199

Payment Solutions 112

Payment Solutions Enterprise Scale Payments 112

How To Buy Saas

MARCH 17, 2025

You can integrate email, calendars, and more via the Salesforce AppExchange marketplace. Higher-tier plans unlock marketing automation , customer service (with Service Cloud), and advanced analytics. You can start using email templates, log customer interactions, and track leads immediately, with no subscription fee.

Software Review 40

Software Review Scale Software Business 40

User Pilot

AUGUST 21, 2024

Trigger contextual customer feedback surveys. Dig into your CRM systems and customer support interactions to gather insights. Track social media interactions to understand customer sentiment. Analyze this data to gain a comprehensive understanding of individual customer preferences, behaviors, and pain points.

Data 105

Data Social Media Interviewing User Experience 105

How To Buy Saas

MAY 21, 2025

Customer Support Slowness: Some users report that Breezys support can be slow to respond during peak times. The platform also includes self-service interview scheduling , allowing candidates to book interviews from available slots synced to your teams calendars. High-volume recruiters might crave more posting options.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Sales Hacker

MAY 22, 2020

The downside of this is that you’ll need to invest a lot of time and effort into engaging with those leads and making them want your product/service. Sales Accepted Leads, on the other hand, already had their first, second, and third touch with your unique value propositions, product, or service. Educate your target audience.

Payment Methods 126

Payment Methods SaaS Payments Sales Payment Services 126

User Pilot

AUGUST 29, 2023

Product teams need to have a combination of hard and soft skills to succeed: technical knowledge , communication, leadership, strategic thinking, and empathy. Communication skills. Let’s explore some of the best tools in the marketplace and how they can help. Product management is a multi-faceted, complex process.

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

Sales Hacker

AUGUST 6, 2018

Finding the best live chat software in a crowded marketplace can be tricky. If you owned a store, you could directly interact with the customers who come in each day. In fact, live chat has become so popular, 63 percent of customers say they are more likely to come back to a website that has it. 1) Real-time communication.

Sales Hiring 89

Sales Hiring Software Review Technical Review Sales 89

User Pilot

JUNE 29, 2023

There are many fantastic examples to draw from across the SaaS marketplace. User documentation is any form of documentation intended for the end-user of a product or service. Reduces the burden on the customer support team Top quality end-user documentation will drastically reduce the burden on your support team.

Management 98

Management Technical Review Software Review Customer Support 98

Blulogix

FEBRUARY 13, 2024

Beyond Finance: Why Embracing Monetization as a Cross-Functional Discipline Changes the Game By BluLogix Team Redefining the Role of Monetization in Modern Businesses In the swiftly evolving digital marketplace, the concept of monetization extends far beyond the confines of the finance department.

Finance 52

Finance Marketplace as a Service B2B Payment Features 52

The Marketing & Growth Hacking Publication

APRIL 7, 2019

Image source: Unsplash Do you want to offer excellent customer service to your customers? Did you know you can include an additional touch to your customer service and make it a formidable marketing tactic that will help to bring in more consumers to your business? Let’s dive in.

Marketplace as a Service 40

Marketplace as a Service Revenue Growth Hacking Business 40

How To Buy Saas

MAY 10, 2024

Fortunately, beginner Instagram users and brands can access tools and services that allow fast growth on Instagram, which would otherwise take weeks or months to achieve naturally. This article will uncover all reputable services for Instagram growth that the online community admires. Mixx TrustPilot Rating: 3.7

Payment Services 40

Payment Services Marketplace as a Service Artificial Intelligence Systems Review 40

Sales Hacker

APRIL 21, 2021

I turned to sales for a technical recruiting agency and project management services. Excellent external and internal customer support skills. You will also need to be skilled in communicating with stakeholders about important processes and rules. I had dreams of moving into sales so I went into commercial real estate.

Sales Recruiting 114

Sales Recruiting Scale Technical Review Technical Advisors 114

How To Buy Saas

MARCH 6, 2024

And that is why WhatsApp has launched the WhatsApp Business Service with a set of premium features for businesses to run without much hassle. WhatsApp Business is a powerful tool that helps businesses transform by accelerating sales, engaging audiences, and driving better customer support. WhatsApp Business is absolutely free.

Payment Methods 52

Payment Methods Payment Solutions Payments Technical Advisors 52

yoursales

JANUARY 28, 2022

Sales Learning & Onboarding. Sales Stack Integration. Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Sales Stack Graveyard. Potential shortcomings?:

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Blulogix

FEBRUARY 13, 2024

This blog post explores effective techniques for identifying what your customers truly value and how to align your subscription offerings with these expectations, ensuring your services resonate deeply with your audience. Look for trends that indicate what features or services customers use most and what drives their satisfaction.

Payment Features 52

Payment Features Subscription Marketplace as a Service B2B 52

Chargify

SEPTEMBER 3, 2019

The marketplace has fully embraced the beauty of the subscription revenue model and all of the predictability that comes with it. And plenty of software programs have popped up to make it easy for businesses to charge customers for these services each month. Why growth quickly exacerbates that complexity.

Payment Solutions 73

Payment Solutions Merchant Services SaaS Payments Payments 73

Valuize Consulting

AUGUST 26, 2024

In today’s marketplace, understanding and meeting customer expectations isn’t just important – it’s paramount. Crafting a customer lifecycle that aligns with the experience your customer wants and expects is critical to driving value and adoption across your entire customer base.

Customer Success 52

Customer Success Engagement Scale Systems Review 52