Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. We attribute a large part of that to being able to be proactive with customers”.

Scale 237

Scale Headcount Mobile Communication 237

Blulogix

MARCH 22, 2024

By effectively increasing the depth of your service integration, you not only boost your revenue potential but also solidify customer loyalty by becoming a key contributor to their operational efficiency and innovation. Pathways to Maximize Service Penetration: 1.

B2B 84

B2B Subscription Payment Features Consulting 84

SmartKarrot

OCTOBER 17, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Scale AWS Cloud 19

SmartKarrot

JANUARY 3, 2023

Director of Customer Success Location: Remote, United States Organization: ABC Fitness Solutions As a Sr. Director of Customer Success, you will build a world-class Customer Success team. Indirectly lead a team of 41 across Onboarding & Implementation and Success. Apply here: [link].

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

SmartKarrot

NOVEMBER 22, 2022

Role: Director, Customer Success Location: Remote, United States Organization: iHeartMedia As a Director of Customer Success, you will work with the SVP, Digital Solutions and lead the efforts for operational excellence of the Account Management team. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

AUGUST 17, 2021

Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Drive operational efficiency by automating and improving processes and best practices.

Customer Success 19

Customer Success Outsourced Development Operational efficiency. Education 19

SmartKarrot

APRIL 17, 2023

They can be customized to match a business’s brand voice and personality, and deployed on various platforms like websites, messaging apps, and voice assistants. AI chatbots offer a cost-effective way to automate tasks, streamline communication, and provide a personalized user experience , making them a popular tool for businesses.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning AI 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Increase and maintain customer NPS scores, and nurture into customer reference program.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Maintain a high level of customer satisfaction on a day-to-day basis. Collaborate cross-functionally within Egnyte to ensure customer success. Recruit and train a team of Life Science focused Customer Success Managers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 28, 2021

Coordinate between REEF operations and client, including site surveys, walk-throughs, application deployment, to ensure the success of new applications. Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

APRIL 9, 2020

Role: Customer Success Manager Location: Indianapolis, Indiana. is growing rapidly and expanding its Customer Success teams in Indianapolis, IN. As a Customer Success Manager at Ovation, your work is paramount to their success. Organization: Ovation.io Ovation.io

Customer Success 10

Customer Success Technical Review Software Review Systems Review 10

OpenView Labs

FEBRUARY 13, 2019

I am often asked the question whether customer success needs to create different versions of customer journeys for their various customer types, or even a customer journey for each customer. Doing so does not scale nor is it feasible to run your operations differently for each customer.

Operational efficiency. 53

Operational efficiency. Customer Success Education Development 53

InsightSquared

MARCH 8, 2021

Nehcole Felix – Customer Success Manager. I’ve helped many companies to build processes and drive value through various Account Management and Customer Success roles. Jackie Steger – Manager, Customer Suc cess. and take physical measures to reduce gender inequality. .

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SmartKarrot

OCTOBER 27, 2020

Customer success is a relatively new function in businesses today. To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. There are many areas you need to look into while implementing customer success in your organization. Benefits of customer success roadmap.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

SmartKarrot

APRIL 10, 2020

Role: Customer Success Manager Location: North East, New York, United States Organization: Celonis As a CSM one will work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis. Work with the services teams to facilitate the onboarding of new customers.

Customer Success 8

Customer Success Outsourced Development Operational efficiency. Consulting 8

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Function as the voice of the customer.

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3

SmartKarrot

OCTOBER 16, 2023

This approach combines the power of digital tools with strategic guidance to ensure smooth operations, optimize customer success , and drive sustained growth. They provide a comprehensive framework that outlines step-by-step actions to ensure quick recovery, seamless operations, and enhanced customer success in times of crisis.

Technical Review 10

Technical Review Systems Review Software Review Business 10

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

MAY 19, 2023

The primary goal of conversational AI and ChatGPT is to facilitate successful, human-like communication between humans and machines to perform numerous tasks, generic questions, or come up with information. Ensuring operational efficiency, precision, and customer satisfaction at a high level.

ChatGPT 10

ChatGPT Payment Services Finance Artificial Intelligence 10

SmartKarrot

MAY 19, 2023

The primary goal of conversational AI and ChatGPT is to facilitate successful, human-like communication between humans and machines to perform numerous tasks, generic questions, or come up with information. Ensuring operational efficiency, precision, and customer satisfaction at a high level.

ChatGPT 10

ChatGPT Payment Services Finance Artificial Intelligence 10

User Pilot

MAY 22, 2024

A customer success platform for monitoring customer health scores and expansion opportunities. Prices are customized but begin at $40,000/year. Gainsight Customer Success. An AI-powered customer success tool that helps identify and remove friction points across the customer’s lifecycle.

Software Review 97

Software Review Technical Review Software Systems Review 97

SmartKarrot

FEBRUARY 6, 2024

We will delve into the importance of omnichannel strategies and explore how businesses can implement them to achieve sustained customer success. Just in a couple of years, the way customers interact with businesses has undergone a radical transformation.

Customer Success 10

Customer Success Strategy Social Media Artificial Intelligence 10

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. Related reading: Five lessons in communication from ChurnZero’s big a$$ book shift.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Valuize Consulting

OCTOBER 28, 2021

While this approach is suitable for Marketing, Customer Success (CS) should not emulate and rely solely on Marketing content. Instead, your CS team should use the Marketing content calendar as a means to amplify, scale and personalize these engagement opportunities with customers. Start Small And Iterate Over Time.

Scale 52

Scale Engagement Scaling Technical Advisors 52

InsightSquared

JANUARY 30, 2020

Although the concept of revenue operations is fairly new, it is by no means a new function. It’s the alignment of existing business functions—Marketing, Sales, and Customer Success—into one team that is driven by a single goal: growing revenue. Revenue operations opens up a new channel for communication.

Revenue 77

Revenue B2B Marketing Operational efficiency. 77

User Pilot

MAY 8, 2024

Customer needs are desires, requirements, and expectations customers have when they look for a product or service. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage. How to identify customer needs?

SaaS Payments 90

SaaS Payments Payment Solutions Payment Services Payments 90

CustomerSuccessBox

MAY 17, 2021

So what are the proven hacks to driving customer retention ? Top 6 strategies/hacks to retain customers. Effective Communication. Segmenting Customers. So you’re growing and now want to scale up your customer retention and you’re contemplating automation. Effective Communication. Segmenting Customers.

Retention 52

Retention Payment Features Scale SaaS 52

Totango

NOVEMBER 6, 2020

Scale action to efficiently retain customers. >1,200 Customer Success team members. >13k employees contributing to Customer Success. 41k cloud customers. >83k cloud customers managed consistently. Scale Action to Efficiently Retain Customers.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

SmartKarrot

AUGUST 5, 2021

The Product Operations team takes responsibility for all aspects of product launch operations by combining their expertise in operations, communications, supply chain, and product management. of product operations professionals belong to companies with more than 10,000 employees, such as Google and Apple.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SmartKarrot

MAY 4, 2023

Yet the operational efficiency of such an ecosystem relies on efficient communication, and that’s where an efficient call coach comes into play! Just as it sounds, Call Coaching is a process of building your cross-functional teams to communicate effectively and efficiently.

Scale 10

Scale Software Review Artificial Intelligence Communication 10

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

Trends 98

Trends Customer Success Sales Hiring Scale 98

Point Nine Land

APRIL 21, 2021

How to efficiently collect feedback from customer-facing teams? As your company grows, the customer facing teams (sales, customer support, customer success,…) are growing and the number of questions flowing to the product teams is growing: Is it possible to do this? How is it working? How do we do that?”.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

JULY 12, 2019

I worked in PR at agencies, and then I worked at a non SaaS company in a communications role, and Eloqua came calling. And early is harder … I’ve worked in really data driven companies, right, I’ve worked at Eloqua, I’ve worked at Hubspot, I’m now at Pendo, and I see the value in having operational efficiency.

Scale 137

Scale Sales Hiring Metrics Branding 137

Hull

MAY 17, 2020

Proactivity can be enabled by a CDP by sending signals to account executives and customer success teams when a good upsell opportunity comes along, or when a customer is at risk of churning. Unify & sync data across your tools, tracking & databases in real-time with Hull's customer data platform. Get a Demo.

Business 52

Business Operational efficiency. Mobile Data 52