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Dear SaaStr: What Should I Know As a First-Time Customer Success Manager?

SaaStr

Be consultative, solve problems, and help them achieve their business objectives. If they’re struggling with a feature or need something new, it’s your job to communicate that to the product and engineering teams. You need to connect with customers on a personal level, understand their goals, and align your efforts with their success.

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Loveable and Replit Both Hit $100M ARR in Record Time. The Vibe Coding TAM: How Big Can This Market Really Get?

SaaStr

Horizon 1: Individual Creators & SMB & Internal Apps (2025-2027) TAM: $2-12B This represents the current market: (1) individuals and small teams who need functional software, but lack technical resources or budget for custom development, (2) internal tools for more sophisticated tech teams, and (3) prototyping and proof-of-concept.

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How to create more effective job descriptions for customer success and professional services roles

ChurnZero

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Hiring the right talent for your company’s customer success team determines its success.

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GTM 117: From 0 to Acquisition in 3.5 Years Through Community-Led Growth with Cliff Simon

Sales Hacker

He is an active leader in multiple GTM communities. With almost two decades of broad technology experience, he has anchored GTM teams in SaaS & Service industries including consulting, network & communications, software, e-commerce, and supply chain.

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How Can We Stop Under Utilizing a Key User Experience Champion?

Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker

Join Miles Robinson, Agile and Management Consultant as he discusses how we can educate and equip our QA/QC process to forge champions of customer experience. Restructure how feature requests are communicated. Sign up now and learn how to: Reexamine what processes your QA & Dev teams already have. Revitalize QA as champions.

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How fast is too fast? Scaling your customer success team at the right pace.

ChurnZero

If that number seems small, consider the fact that the number of lines of communication within a team increases exponentially as the team size grows. Take a look at the visual representation of all those lines of communication – no wonder life and work just get more complicated as your team grows! Image source: Sync.)

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LinkedIn is my #1 Source of New Clients as a Consultant — Here's My Exact Process

Buffer Resources

As a consultant, having a flow of high-quality clients is a must for steady, sustainable business growth (and making the rent every month). While many lead generation channels need constant investment in ads or sales (things that solo consultants often don’t have the budget for), LinkedIn offers a way to bring new clients to you.