SaaStr

APRIL 1, 2023

At this week’s Workshop Wednesday — held every Weds at 10 a.m. What It Takes To Win With small businesses, you will have more churn and business volatility than with an enterprise. The key takeaways for SMBTech companies to scale in today’s economy are: Now is a great time to build for SMBs. SMBTech is primed for growth.

Scale 186

Scale SMB Merchant Services Payment Methods 186

SaaStr

MAY 10, 2024

I.e., folks aren’t churning or leaving. We did a recent Workshop Wednesday with the CEO of RevenueCat, which manages the mobile subscriptions for over 10,000 paying mobile apps — 30% of all U.S. But it’s a lot harder to close them. Still, even now. There’s no bounce back … yet. But what about B2B2C?

B2C 203

B2C Mobile B2B Market Segmentation 203

SaaStr

MARCH 12, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Challenge with SMB SaaS: High Growth Can Only Mask High Churn For Just So Long (Updated) The 8 Signs of a Failing Sales Rep. SaaStr 639: Scaling a SaaS Sales Team While Building Culture with Figma VP of Sales Scott Pugh    4.

Scale 184

Scale SMB Sales Scaling 184

SaaStr

APRIL 4, 2023

If churn doesn’t grow, your lifetime customer value is at its peak. They learned there was no point going after them because they churned too quickly. The post How To Scale Your Go-to-Market Strategy at Every Stage with Cipio Partners Managing Partner Rolan Dennert (Video) appeared first on SaaStr. One thing is for certain.

Scale 218

Scale Strategy Scaling Outbound Sales Team 218

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Technical Review 52

Technical Review Software Review Churn Systems Review 52

SaaStr

JANUARY 12, 2024

Now, in 2024, we’re in the age of efficiencies, and we’re rethinking whether we should put more people on it or tolerate more churn and issues because we want to be cash flow positive. PS – watch his recent deep dive on this and a bunch more SaaS metrics for 2024 in the Workshop he did with us.) They won’t go back.

Sales Hiring 232

Sales Hiring Customer Success Scale AI 232

SaaStr

DECEMBER 5, 2023

By going upmarket, you can land bigger deals with more opportunities to upsell and lower churn. As Managing Director of Salesforce Ventures, Nowi Kallen , shared at last week’s Workshop Wednesday, there are five main challenges of moving upmarket and tips to follow if you want to succeed at Enterprise sales in today’s macro environment.

Scale 178

Scale Enterprise readiness compliance Enterprise 178

SaaStr

MAY 3, 2024

In your first couple of years, you might now have any customer growth, but for anyone at scale, from $4M ARR to $5B, new customer growth is anemic. Key Takeaways Track your net new customers after churn. Very few founders use net new customer count as their #1 KPI because they’re solely focused revenue growth.

Metrics 234

Metrics SaaS Scale Social Media 234

ChurnZero

SEPTEMBER 8, 2021

SaaStr Annual is comprised of 100s of workshops, and 1000s of mentoring sessions – all to help you scale faster. Their goal is to help everyone scale faster and with less stress and more success. Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area!

Scale 95

Scale Leadership Technology Customer Success 95

ChurnZero

MARCH 3, 2021

Last week SaaStock hosted their 2nd annual SaaSock Remote event, which was focused on helping SaaS leaders gain traction, grow and scale in a hybrid world. . The event was filled with intimate hands-on workshops, and content sessions with expert leaders who shared their stories and strategies to thrive.

Customer Success 80

Customer Success Technical Review Scale Churn 80

ChurnZero

MARCH 16, 2021

Last week SaaStr hosted their SaaStr Build event where they had 20,000+ virtual attendees and 20+ top VCs come together for two days to teach you everything you need to know to grow your revenue, scale up your team and close deals faster. . Luke Frelier, CEO at Centercode knows the importance of customer feedback.

Customer Success 69

Customer Success Scale Benchmarks Churn 69

SaaStr

MAY 5, 2023

Do you want to avoid the common pitfalls of scaling a startup? Scaling a business will be different for everyone because every business is different. This is true for employees and churn. The Takeaway Scaling a business takes a lot of iteration, mistakes, and learning from those mistakes.

Scale 202

Scale Leadership Scaling Customer Success 202

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. ChurnZero Resource: Secrets to Scaling Your Customer Success Function. TSIA Resource: Using Partners to Scale Your Customer Success Organization. Reduce Churn. Staffing a Customer Success Organization.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

SaaStr

MAY 28, 2024

If you’ve read SaaStr or have been around for the last decade, you might be familiar with some of the repeated GTM mistakes founders tend to make, but the world of hiring, people, scaling, and workplace expectations are significantly different today than they were before March 2020.

Sales Hiring 230

Sales Hiring Scale AI Search AI 230

ChurnZero

JANUARY 4, 2024

Hiring fractional experts has been a common practice in other industries for decades; in 2024, CS teams will embrace this workforce model in scale while remaining cost-conscious.” ” Scale, efficiency and growth: How will CS leaders unlock more in 2024? ” But how will customer success teams fare under the pressure?

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

CustomerSuccessBox

APRIL 18, 2022

Are you a startup or a scale-up? This has a: bunch of workshops, 1:1 meetings with corporate executives, venture funds, and startup executives that you don’t want to miss at Austin. This event is held annually in Singapore, San Francisco, and London and is the sole product focussed event, the biggest in scale.

Technical Review 52

Technical Review Scale SaaS Systems Review 52

ChurnZero

SEPTEMBER 8, 2021

SaaStr Annual is comprised of 100s of workshops, and 1000s of mentoring sessions – all to help you scale faster. Their goal is to help everyone scale faster and with less stress and more success. Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area!

Scale 52

Scale Leadership Technology Customer Success 52

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. This event takes a unique approach to getting your hands dirty, with workshop components like no other. Their mission is to help SaaS companies gain traction, grow an scale.

Customer Success 72

Customer Success Technical Review Sales Hiring Scale 72

Totango

FEBRUARY 28, 2020

Similarly, an account that has recorded a sudden drop in usage could be in danger of churn, and should prompt a re-engagement initiative. For 1:many opportunities, you’ll want to communicate through training events, workshops, webinars, community groups, and so on. The benefits are clear: Scale your CS initiatives faster.

Engagement 93

Engagement Strategy Customer Lifetime Value Customer Success 93

Natalia Luneva

NOVEMBER 11, 2021

Reaching out to more people and having more conversations quickly instead of sending out two hours workshop, you can have 5 minutes calls. Do they stay for a long time or do they churn at higher than desirable rates? I had in the same week a sales workshop where someone offered me $2.5k and we will get you an audience.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Sales 52

Valuize Consulting

OCTOBER 20, 2021

By performing a customer journey mapping workshop with all of your cross-functional teams, you can identify each of the important touchpoints and moments that are going to drive them toward value. At the beginning, they’re turning on the technology, implementing it, figuring out how to use and scale it and how to operationalize it.

Data 52

Data Customer Success Scale Government 52

Sixteen Ventures

DECEMBER 31, 2019

I also spoke to thousands of people at workshops and events all around the United States and the world – including 5 trips to Brazil – and helped companies grow and spread the word about Customer Success-driven Growth. Post-Churn Follow-up. Customer Success Workshop Schedule. Churn is a Symptom, Not a Disease.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

MARCH 31, 2024

We add human touches to as many things as possible, and then we innovate and listen to our employees, at scale, and the results, I think, speak for themselves. But employee churn in the Bay area is epic. As a KPI from this, do you try to drive down employee churn? How do you measure it? And do you try to increase it each year?

Part-Time CTO 247

Part-Time CTO CTO Hire CTO Coach CTO 247

ChurnZero

NOVEMBER 22, 2021

This article is adapted from an in-person workshop presented by Kristen Hayer , Founder and CEO of The Success League , at BIG RYG , ChurnZero’s annual Customer Success leadership summit. That means no quarterly business reviews or quarterly business reviews go to once a year or you scale back the frequency of your customer outreach.

Customer Success 98

Customer Success Sales Hiring Headcount Benchmarks 98

SaaStr

SEPTEMBER 17, 2019

How do you create a collaborative, cohesive workplace that scales from your first employees to multiple offices in different locations? How can you ensure the heart of your company’s culture holds strong, and also embracing a spirit of reinvention? We’ve broken it down into four key areas. We’re going to dive into that.

Data 112

Data Scale Interviewing Churn 112

Unbounce

JUNE 24, 2020

By reducing one-month churn by several percentage points. By presenting customers with content they’re more likely to watch first, Netflix reduces churn. The good news is that today’s marketers can similarly take advantage of AI-powered recommendation engines on a more affordable scale. How does this work? What can you do?

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

CustomerSuccessBox

FEBRUARY 2, 2022

It’s natural to lose personnel after an acquisition, whether it’s due to cost-cutting, economies of scale, or the opportunity to build a new path elsewhere. If churn isn’t dangerously high and there’s no need for quick modifications, don’t make any changes.

Acquisition 52

Acquisition Development Team Review Systems Review Customer Success 52

User Pilot

AUGUST 31, 2023

As more customers are acquired, the company’s revenue stream expands, enabling it to invest in product development, innovation, and scaling operations. They organize webinars , podcasts, workshops, and other events to attract potential customers.

Acquisition 85

Acquisition SaaS Payments Payment Methods Metrics 85

ChurnZero

OCTOBER 20, 2020

The problem was, this doesn’t scale since fundamentally the focus, outcomes and role of services and success teams are different. In my role I am responsible to help streamline the customer experience and help set-up our product and services to scale. I am the Vice President of Customer Success at Avanoo. The Performing Stage.

Customer Success 52

Customer Success Scale Consulting Technical Support 52

SaaStr

AUGUST 20, 2020

As for Kyle, prior to Figma he spent over 5 years at Dropbox achieving some incredible milestones including launching and scaling the Austin, Texas office from 3 to 80 people and being responsible for growing Dropbox’s leading partner ecosystem. Before Figma, Kyle spent close to 3 years as an Account Executive at ADP. Kyle Parrish: Yeah.

Sales Hiring 186

Sales Hiring Sales Recruiting Scale Technical Advisors 186

SmartKarrot

APRIL 4, 2023

Assisting in the scaling of the scale team, a CSM organisation function that uses a 1:many model, will be a major area of focus for this role. Promote the use of Guesty’s main features using a cutting-edge and scalable strategy, such as but not restricted to one-to-many live video tutorials and workshops.

Customer Success 19

Customer Success Scale Traceability Outsourced Development 19

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 155

Sales Hiring Scale SaaS Payments Payment Services 155

SmartKarrot

OCTOBER 7, 2021

Develop and implement a framework to proactively identify risks and minimize customer churn. Develop programs and playbooks designed to achieve deep customer specificity and repeatability at scale. Collaborate with Sales on large-scale enterprise renewals in your portfolio.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

SmartKarrot

JUNE 11, 2021

SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. You will also get access to fast-paced, dynamic, problem-solving workshops.

Customer Success 22

Customer Success Sales Hiring Technical Review Scale 22

SmartKarrot

DECEMBER 15, 2022

Proactively identify opportunities for expansion and limit the risk of churn by collaborating with clients to deliver on actions. Sales and Customer Success Process Improvement – Experiment with new ideas, processes, and tools to improve and scale the way that we engage with customers.

Customer Success 19

Customer Success Scale Technical Review Systems Review 19

SmartKarrot

MARCH 3, 2022

Work with team leads to oversee completion of deliverables, identify skill gaps and potential risks and issues, serve as escalation point of contact, improve upon existing playbooks, and scale processes. Maintain existing and implement new processes aimed at managing / reducing client churn. Identify any up-sell opportunities.

Customer Success 19

Customer Success Scale Sales Hiring Technical Review 19

SmartKarrot

APRIL 4, 2023

Assisting in the scaling of the scale team, a CSM organisation function that uses a 1:many model, will be a major area of focus for this role. Promote the use of Guesty’s main features using a cutting-edge and scalable strategy, such as but not restricted to one-to-many live video tutorials and workshops.

Customer Success 15

Customer Success Scale Traceability Outsourced Development 15