From 0 to $10m ARR, At What Point Do We Start Hiring and Whom?
SaaStr
MAY 3, 2025
Customer Succes s: If youre seeing churn or struggling with renewals, or have larger customers that are high touch, consider hiring a VP of Customer Success around 2 M 3M ARR. Youll also need to start layering in Sales Ops and Sales Enablement as the team grows. This hire is often more impactful earlier than you think.
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