article thumbnail

A Look Back at Q1 '25 Public Cloud Software Earnings

Clouded Judgement

It is calculated by taking the annual recurring revenue of a cohort of customers from 1 year ago, and comparing it to the current annual recurring revenue of that same set of customers (even if you experienced churn). The information provided is believed to be from reliable sources but no liability is accepted for any inaccuracies.

Cloud 277
article thumbnail

ServiceTitan: Benchmarking the S1 Data

Clouded Judgement

The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more. The purpose of the detailed information is to help investors (both institutional and retail) make informed investment decisions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Ultimate Guide to Software Customer Churn

Stax

The average churn rate for the software industry as a whole is 14%. Thats actually one of the lowest churn rates across all industries. That said, industry experts agree that your SaaS companys goal churn should be below 2%. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%.

article thumbnail

The VP of AI Trap: Why Hiring One Exec Won’t Transform Your Company. In Fact, It May Make It Worse.

SaaStr

Your customer success team should be experimenting with AI-powered sentiment analysis and churn prediction. His public experimentation with AI tools doesn’t just inform his own thinking – it signals to every HubSpot employee that AI exploration is not just allowed, it’s expected. The same applies to AI today.

article thumbnail

Keep the Competitive Edge and Reduce Churn

Speaker: Johanna Rothman - Management Consultant, Rothman Consulting Group

Frustrated customers = high churn! The goal is to discover these reasons before customers churn. Armed with this insight, teams can implement well-informed strategies, preserving customer allegiance and diminishing the prevailing churn rates.

article thumbnail

How Anthropic Rocketed to $4B ARR — And Why Your B2B Playbook May Already Be Obsolete

SaaStr

Churn vs. Expansion Revenue In token-based models, expansion revenue isn’t about selling more seats—it’s about customers consuming more tokens as they build larger applications. Revenue figures sourced from Reuters, The Information, and PYMNTS reporting.

B2B 248
article thumbnail

8 SaaS Customer Onboarding Examples to Learn From

User Pilot

When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. Once the user completes verification, they are guided through a short welcome survey that gathers critical information like the user’s role, goals, and company details. What can you learn from Loom?

article thumbnail

Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.