Valuize Consulting

NOVEMBER 19, 2024

A misread or delayed response to a client’s evolving needs can result in missed opportunities, decreased satisfaction, low adoption, unrealized value, and churn. Armed with these insights, customer success teams can proactively address pain points, enhancing client experience and reducing churn.

B2B

User Pilot

MAY 27, 2025

I mean what happens after the download: how users navigate, what features they engage with, and where they drop off. With app tracking, you can see that drop-off and know exactly where and why user engagement decreased. Track mobile app engagement metrics with Userpilot. Why track in-app user behavior? How to track it?

Mobile

How To Buy Saas

MAY 29, 2025

Sephoras Virtual Artist and Amazons product recommender personalize shopping for each user, boosting engagement and sales. Subscription services analyze usage patterns to flag customers at risk of churning or to recommend feature upgrades. forecasting customer churn), AI-driven user segmentation, and automated workflows.

Artificial Intelligence

User Pilot

JANUARY 19, 2025

It saves you from churn and lets your users think through their decisions. This is exactly the challenge that Beable, a learning platform, was facing: They were struggling to demonstrate the value of their product to students, leading to low engagement and high drop-off rates. How Userpilot helps you manage friction.

Onboarding

Valuize Consulting

APRIL 4, 2025

Time data highlights inefficiencies and bottlenecksempowering you to: Automate routine tasks Streamline processes Reallocate time toward strategic, value-driving work Predicting Customer Health and Preventing Churn: Fluctuations in time spent with a customer often signal changes in engagement.

Scaling

How To Buy Saas

FEBRUARY 25, 2025

For more advanced needs like multi-step nurturing or complex logic, Salesforce often relies on integrating its Marketing Cloud or Pardot (now Marketing Cloud Account Engagement) for marketing automation. These tools let you automate just about anything in the CRM (e.g. Salesforce might be the play. Can HubSpot handle enterprise needs?

Scale

User Pilot

MARCH 30, 2025

But with retargeting, you can re-engage those users who have already interacted with your brand but havent taken action yet. Build a solid social media presence A strong social media presence is one of the most effective ways to create awareness, engage with potential users, and establish credibility in your niche.

Mobile

Teamgate

JULY 25, 2025

Packagecloud also saw an 18% boost in engagement rates by refining scripts and targeting leads based on insights from Teamgate. Regular engagement with these reporting features transforms insights into actionable strategies, keeping your team on track to achieve their targets. Common Challenges in S.M.A.R.T.

Scale

User Pilot

MAY 27, 2025

But for mobile, youd want to invest in a solution that truly gets the job done, aka one that improves user engagement and retention. This way, users get the help they need, exactly when and where they need it, leading to faster adoption, reduced friction, and higher engagement from day one. Contextual guidance in Whatfix Mobile.

Mobile

Valuize Consulting

JUNE 10, 2025

The AI Implementation Blindside: For CS Ops teams pioneering the use of AI for predictive churn, sentiment analysis, or automated recommendations, this security ambush is even more pronounced. Initiate Early Engagement: Don’t wait to be told. against outcomes (churn, renewal, expansion).

Customer Success

ChurnZero

MARCH 24, 2025

Maybe you have the data somewhere – engagement metrics are in the marketing automation platform, sales lives in the CRM, product usage data lives in your own application, the list goes on. 3: Your CS teams processes feel inconsistent or repetitive. 4: You’re more reactive than proactive on risks and opportunities.

Technology

User Pilot

APRIL 2, 2025

Seeing the full picture clarifies which product updates will impact engagement and revenue the most. Userpilots real-time analytics let you track behavior, feature usage, and engagement trends across web and mobile in one place. Instead, you match each experience to the user, which goes a long way toward sustaining user engagement.

Mobile

ChurnZero

DECEMBER 19, 2024

Today, this combination of automation and targeted support model has transformed Ollies onboarding results, leading to lower churn and fewer failure-to-launch issues. Account Insights for Success Plan communication to keep customers informed and engaged. Our customers are much happier too, says Dustin.

Customer Success

User Pilot

JUNE 1, 2025

Which features do they engage with and which ones do they ignore? Userpilot for product teams seeking a cross-analytics platform Userpilot is an all-in-one platform for product teams that want to improve user engagement, drive adoption, and retention. Behavioral analytics zooms in on what users are actually doing in your app.

Software Review

User Pilot

MARCH 21, 2025

The real challenge is shaping an experience that keeps users engaged and drives continuous growth. An unclear onboarding flow, slow screen transitions, or a buried key feature can mean the difference between retention and churn. So how do you ensure your app is intuitive, engaging, and built for long-term success?

Mobile

User Pilot

FEBRUARY 13, 2025

For example, you may be confusing a churn analysis and have a goal to watch how churned users have interacted with your product in their last moments to identify the potential causes leading to churn. So, you can quickly find the most relevant session replays without manually sifting through long recordings. And the best part?

Mobile

User Pilot

MAY 6, 2025

1 Userpilot for cross-platform engagement and analytics Best for: Tracking and improving product usage across both web and mobile. But if you’re looking for a tool that brings together product analytics and in-app engagement across both mobile and web, Userpilot brings you the best of both worlds. I know, I might be biased here.

Mobile

User Pilot

JUNE 11, 2025

Yet one glaring challenge remains: healthcare apps struggle to keep users engaged. There’s huge upside if Medtech teams can close that gap, and this article will show you how Userpilot can help improve activation, deepen engagement, and boost retention. ‹ › Personalized guidance enhances engagement and retention.

User Experience

SaaStr

JANUARY 24, 2022

With early revenue, you start thinking about churn and scalability of every aspect of the business, including product, infrastructure, customer support, sales and marketing. With a rental engagement, the burden falls on you. And you probably have some kind of tool tracking churn, upgrades, and new revenue numbers.

Finance

User Pilot

APRIL 16, 2025

Security and compliance: Any help center software handling sensitive data should provide encryption and data protection (like GDPR or SOC 2). Teams focused on real-time customer communication and engagement. Localization support : Ensure the tool offers multilingual capabilities so users can interact in their preferred language.

Software

USIO

JULY 1, 2024

Enhanced Security : Usio provides robust security features that protect customer data and ensure compliance with industry standards, building trust with your users. By focusing on customer satisfaction and reducing churn, SaaS companies can maintain a steady revenue stream.

Payments

SaaStr

OCTOBER 13, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

GCP(Google Cloud Platform)

SaaStr

OCTOBER 20, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed.

Scale

SaaStr

JANUARY 12, 2022

You just close more, and churn less, and upsell more, when you show up. And you lose renewals when you didn’t engage enough of the stakeholders. 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. A good one.

CTO Hire

SaaStr

DECEMBER 7, 2020

Gainsight – Build Products Your Customers Will Love with User Analytics and In-App Engagement. . Within the trial, you’ll find a guided walkthrough of how to build your first in-app engagement and can compile a comprehensive list of product engagement and usage data. . So is churn. Customer expectations are rising.

Scaling

User Pilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. This guide will go over the benefits of using Pendo Engage, what it's most commonly used for, how much it costs, and the reasons why you might need an alternative! What is Pendo Engage? Source: Pendo.

Software Review

SaaStr

OCTOBER 15, 2019

.: When you start selling to companies who are spending $100,000 or a million a year on you, you can’t just ignore their suggestions because if someone who’s paying you a hundred grand, churns going to hurt a lot more than someone who pays you $1,000 if they churn.

Underperforming Technical Team

User Pilot

JULY 23, 2025

Low initial engagement from students or educators Users getting lost or stuck in the platform Onboarding isn’t personalized to different user roles Lack of visibility into where users drop off How do you currently encourage feature adoption post-onboarding? The next step is to implement a proactive, product-led engagement strategy.

Retention

User Pilot

JULY 23, 2025

Low initial engagement from students or educators Users getting lost or stuck in the platform Onboarding isn’t personalized to different user roles Lack of visibility into where users drop off How do you currently encourage feature adoption post-onboarding? The next step is to implement a proactive, product-led engagement strategy.

Retention

User Pilot

JANUARY 11, 2024

A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. Use progress bars, digital confetti, and other gamification elements to create excitement and drive engagement. You can make the onboarding experience less stressful by simplifying the signup and KYC processes.

Onboarding

SaaStr

JUNE 13, 2019

Net dollar retention, also called negative net churn, also called account expansion. That’s net of churn, how many customers have I lost, and the revenue associated with it, and the customers within that cohort that have actually expanded, or grown their spend with me? If we move on to net dollar retention. Trial structure.

Scale

Intercom, Inc.

MAY 14, 2019

When I first took over this account, the business relationship was trending poorly and the customer was at risk of churning. At the outset of the engagement there was a long list of issues that needed to be resolved for them to renew, including: 70+ feature requests to consider for our product roadmap.

Scale

Tom Tunguz

OCTOBER 1, 2015

Product engagement remains high. In a year or so, early customers will begin to renew their contracts, and these customers increase their spend rewarding the startup with negative net churn. Box, New Relic and others have achieved 30% negative net churn/account expansion annually.

Sales Recruiting

Frontegg

JULY 22, 2021

In many cases, a lack of flexibility at this stage may result in unexpected churn, especially when it comes to SaaS for enterprise. More and more self service SaaS applications are also adopting interactive chatbots to encourage users to engage with their knowledge base. at a minimum.

Technical Review

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn

User Pilot

AUGUST 23, 2024

A step-by-step digital onboarding process in banking : Select customer onboarding software with engagement features, analytics, automation, integrations , and compliance certifications. Gamify the customer experience to increase engagement and make onboarding fun. This reduces the risk of customer churn.

Banking

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Technical Review