SaaStr

JANUARY 24, 2023

As SaaS founders are looking to scale and raise funding, it can be confusing and stressful to navigate in the uncertain market of the past few years. Shulgan has been in the business for years, including his current role at OMERS. As companies scale, they will want to keep in mind that momentum will change over time.

Scale 235

Scale Scaling Software Review Operational efficiency. 235

SaaStr

FEBRUARY 12, 2024

To $300k-$400k+ per employee at scale. But don’t the headlines obscure what’s really happening, because they tend to shout out quieter trends. And business software spend is set to cross $1 Trillion this year for the first time ever! I thought we’d be behind them by now, that the cuts were sort of a one-off.

Sales Hiring 274

Sales Hiring Scale Sales Interviewing 274

Intercom, Inc.

MARCH 28, 2022

How do you set your business up for consistent, continuous growth? It’s the million dollar question that businesses face every day. To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses.

Scale 228

Scale Engagement Technical Review Business 228

Intercom, Inc.

DECEMBER 5, 2019

? ?. Over a few decades, SaaS has evolved from a lofty concept to an integral part of the modern business landscape. On this week’s episode of Scale, Matt Rogers, Head of SaaS Initiative at Google, is here to enlighten us. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up.

Scale 118

Scale Scaling Artificial Intelligence Business 118

Blulogix

APRIL 9, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Integration and Automation: Scaling Your Business Efficiently In subscription-based business models, particularly those operating within the digital space, managing digital inventory emerges as a critical yet complex task.

Scale 52

Scale Subscription Payment Features B2B 52

SaaStr

APRIL 1, 2023

There are over 400M small businesses worldwide. Rewind The Clock — How Did We Get Here Most small businesses in pre-2010 didn’t have computers in their store or restaurant. Instead of walking into places or calling on the phone to speak to someone, businesses could reach customers through social media and other software.

Scale 213

Scale SMB Merchant Services Payment Methods 213

SaaStr

FEBRUARY 7, 2024

Let’s deep dive into how combining innovative demand gen strategies with a modern tech stack and specific team setup can provide a winning formula for scaling B2B growth, even with low budgets of greater than a 2x burn multiple. In this playbook we’ll share: Automated outbound at-scale strategies. No humans involved.

Scale 238

Scale Sales Hiring Strategy Marketing 238

SaaStr

SEPTEMBER 19, 2023

So I’ve been doing SaaS for a while, and the costs of doing business have just gone up. based SMB sales positions. SaaS sales execs with even a little bit of experience at other SaaS companies are looking for higher and higher OTEs, often with lower effective attainment and high support costs. for non-enterprise sales.

SMB 278

SMB Scale Sales Hiring Sales 278

Buffer Resources

AUGUST 16, 2023

Building a successful business from the ground up is no small feat. However, scaling a business into a seven-figure enterprise is a completely different ball game altogether. So, how could these startups scale while others struggled to find their footing? To scale and truly stand out, I needed to niche down.

Scale 86

Scale Scaling Strategy Social Media 86

Sales Hacker

SEPTEMBER 20, 2021

Businesses put an enormous amount of time, energy, and resources into connecting with leads and trying to convert customers. They’re using a million tools out there, including lead generation tools, ad platforms, CRMs, business consulting services, and more. There’s a blind spot, though, when it comes to lead scoring.

Scale 98

Scale VP of Engineering Trends Machine Learning 98

Chart Mogul

SEPTEMBER 8, 2021

This week I talk to Thomas Smale of the M&A consulting firm FE International about what it takes to scale companies at any stage of growth and get them acquired. We discuss company benchmarks and how he helps companies decide on which areas of the business to focus on and when’s best to bring in outside help.

Scale 96

Scale Acquisition Scaling Sales Hiring 96

Intercom, Inc.

NOVEMBER 18, 2020

With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction. We asked them about their greatest challenges and opportunities in scaling and implementing automated support, like chatbots and automated workflows. .

Customer Support 223

Customer Support Trends Scale Scaling 223

Intercom, Inc.

AUGUST 26, 2020

As support teams look to the year ahead, there’s no shortage of priorities to juggle – from team efficiency, to customer experience, to business impact. Customer expectations are on the rise and, at the same time, all parts of the business are facing increased pressure to operate more efficiently and at lower cost.

Trends 233

Trends Scale Headcount Technology 233

Sales Hacker

SEPTEMBER 17, 2020

Today, we’re going to show you how to use technology to set up a process for personalization at scale. The Demand for Personalization in Sales. While cold outreach has long been a crucial component of the sales cycle, the best teams know that cold doesn’t have to mean frozen, stiff, and impersonal. Getting to Know Your Audience.

Scale 82

Scale Technology Scaling Sales 82

Neil Patel

NOVEMBER 3, 2021

With this data in hand, you can make price decisions based on data-backed industry trends. For example, learn when your competitors run a campaign on social media to keep track of seasonal trends. With scaled data labeling, you can train your algorithm to analyze customer review sentiments. Categorize User-Generated Content.

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Michael Redbord has an answer for that.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Totango

JUNE 8, 2021

TC: At Truspilot, we have three key components that indicate to us if a business is getting value out of our platform or not and those are our basis for engagement. Despite their business, their background, etc., They’re already writing great emails, so just leverage those great emails and scale them. It’s very interesting.

Scale 117

Scale Scaling Technical Review Systems Review 117

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. Trends in Billing and Pricing . Sales-negotiated. There isn’t much that stays the same in the world of B2B SaaS.

Trends 98

Trends B2B Scale Payment Features 98

SaaStr

FEBRUARY 27, 2024

Go-to-market (GTM) design and efficiency are sometimes overlooked, but they’re a critical driver of any SaaS business. Rajeev Dham and Karan Singh, Partners at Sapphire Ventures, and Jane Lee, Vice President at Sapphire walk us through how to double your “Magic Number,” a shorthand for your sales and marketing efficiency.

VP of Engineering 235

VP of Engineering Scale Marketing Benchmarks 235

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. He joined me for a conversation on tackling issues that come up as you scale your customer experience. When scaling your customer experience, remember AI can’t simulate human empathy.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll explain Jason’s take on the recent market fluctuations, highlighting major deals that shaped investment patterns and their effects on valuation trends.

Venture Capital 227

Venture Capital Scale Technical Review Software Review 227

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I What success looks like for using both together.

Scale 150

Scale Sales Payment Methods Merchant Services 150

Incredo

OCTOBER 2, 2019

Not all businesses rent an office for their activities. SaaS products like live chat, email automation, keywords research tools have become indispensable parts of any advanced business’s digital marketing toolkit. ur SaaS business. . ur business ?t’? support prospects thr?ugh ur business ?n t “S?ftw?r?-??-a-S?rv???”

Scale 131

Scale Scaling SaaS Business 131

SaaStr

FEBRUARY 13, 2024

How do you build out a Sales Development (SDR) function at your SaaS company? Establishing a baseline for successfully doing outbound with the existing sales team you have is critical before investing in a dedicated SDR function. The first hire after six AEs was a senior hire, Ashley Kelly, as Senior Director of Sales Development.

Sales Hiring 165

Sales Hiring Scale Underperforming Technical Team Revenue 165

Intercom, Inc.

JULY 25, 2022

Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. Below, we take a deeper dive into the report’s key data and trends. Discover the top trends transforming customer engagement. Businesses strive for greater cross-functional collaboration.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

ChurnZero

JULY 22, 2022

As Donna Weber , the world’s leading expert in customer onboarding, knows, onboarding is about more than completing product training and filling out checklists. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. It depends on how technical your customers are.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? Join Joaquim Lecha, CEO at Typeform, and Christoph Janz, Managing Partner at Point Nine, as they delve into freemium at scale. The second one is customer feedback at scale. Want to see more content like this? In the end.

Scale 132

Scale Scaling Payment Methods SaaS Payments 132

SaaStr

MARCH 20, 2024

They discuss Sam’s learnings at Founders Fund, what the 2024 playbook looks like, hiring and motivating sales teams, and a handful of audience questions. Higher than he imagined in terms of the founder quality bar and, the stage of the business, and growth and efficiency metrics. On the sales side, people hired way too much.

Sales Hiring 264

Sales Hiring Sales Recruiting Scale Headcount 264

Clouded Judgement

JULY 21, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Subscribe now Are Software Companies Bad Businesses? Specifically Chamath said this: “From an OpEx perspective these businesses just suck. Not hiring sales reps and letting competitors take market share? ” Quite the claim!

Cloud 130

Cloud Software Sales Hiring Scale 130

OpenView Labs

FEBRUARY 9, 2021

Since you aren’t limiting the number of users who can access your software, your customers are able to find new use cases—which leads to more long-term success and higher lifetime value. It requires shifts in go-to-market strategy, sales compensation, financial planning, billing, and much more. Ready to scale to $100+ million ARR?

Scale 98

Scale Pricing Scaling AWS 98

SaaStr

MAY 24, 2024

Lemkin expresses concern about the changing work ethic and loyalty of sales and marketing professionals, observing a trend of multiple job-holding and lack of commitment. Revenue per employee has doubled since 2021, leading to budget cuts and the necessity for leaders to achieve more with fewer resources.

Sales Hiring 194

Sales Hiring Outsourcing Services Technical Review Scale 194

SaaStr

APRIL 13, 2023

Leveraging decades of experience in B2B market intelligence, analytics, content trends, and predictive intent, DemandScience delivers healthy data and prioritized buyer insights that align sales and marketing professionals with more qualified audiences. Domo transforms business by putting data to work for everyone.

Scale 215

Scale Compensation B2B Innovation 215

Buffer Resources

AUGUST 16, 2023

Building a successful business from the ground up is no small feat. However, scaling a business into a seven-figure enterprise is a completely different ball game altogether. So, how could these startups scale while others struggled to find their footing? To scale and truly stand out, I needed to niche down.

Scale 52

Scale Scaling Strategy Social Media 52

Sales Hacker

NOVEMBER 9, 2020

But with the rapid advancement of tech and so many options on the market, choosing the right technology for your sales team can seem like a tall mountain to climb. Today, we’re seeing a continuous trend of vendor consolidation across multiple software categories. This isn’t the only effect WFH has had on the sales tech market, though.

Technical Review 117

Technical Review Scale Trends Startup 117

Subscription Flow

DECEMBER 12, 2023

Today, opting for the right tools and technology is important for every business. However, there is something that is even more important—you need to have such an approach and the tech stack that can help scale and grow with time. SaaS companies mostly opt for the subscription business model.

SaaS Payments 59

SaaS Payments Payment Services Scale Payment Solutions 59

SaaStr

MAY 3, 2023

Scaling a company comes with all kinds of hiccups and failures. Sometimes the best way to avoid hard-to-fix mistakes is by hearing how other people flubbed it while they were scaling. For a quick rundown, Gainsight is the leading platform for customer success. In this week’s Workshop Wednesday , held every Weds at 10 a.m.

Sales Hiring 180

Sales Hiring Scale Pricing Customer Success 180

SaaStr

MARCH 31, 2020

I’m Guillaume Cabane and today I’m going to talk about The Playbook To Running Growth Experiments At Scale. And who is a more like marketing or business founder? That’s just not measurable on the revenue scale. And that trend is not on a slowing down path. Guillaume Cabane | Founder @ Growth Ex Machina.

Scale 133

Scale Scaling Sales Hiring Engineering 133