SaaStr

FEBRUARY 24, 2023

They highlight aggregate trends over the past five to ten years, particularly how to think about these in today’s business environment. The top quartile companies from ICONIQ’s portfolio show two consistent trends in their journey of growing ARR. They initially double their ARR each year in scaling post $10M.

Scale 218

Scale Sales Hiring Scaling Venture Capital 218

SaaStr

JUNE 7, 2023

Scaling a tech startup doesn’t come easy, and when you’ve tried all the conventional SaaS advice, it might be tempting to give up. But before the years of rapid scaling, it took the company a little while to hit its stride. After the company hit $1M ARR, they began to see a healthy, upward trend. Every Wednesday at 10 a.m.

Scale 212

Scale Scaling SMB Marketing 212

SaaStr

MARCH 18, 2019

One of the biggest things first-time founders intuit wrong is how much sales efficiency plummets … just as it is getting good. Usually, most SaaS start-ups follow a pattern where the CEO starts off doing founder-led sales. Then, after she hires a few sales reps, and makes a few mistakes. Your sales reps are closing 4.0x

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Scale Sales Hiring Scaling Sales 210

Intercom, Inc.

JUNE 16, 2020

Today we’re excited to bring you Scale , a place where we explore how industry leaders are propelling their companies forward – by keeping their customers front and center. As teams scale up, customers can easily turn from people you know into numbers you optimize. Why support, marketing, and sales?

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Scale Scaling Business Trends 213

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. Scaling to Rails. Expanding responsibility.

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Scale Technical Review Technology Scaling 216

SaaStr

JANUARY 24, 2023

As SaaS founders are looking to scale and raise funding, it can be confusing and stressful to navigate in the uncertain market of the past few years. Profitability, Revenue Trajectory, and Efficiency Metrics Historically, EV/NTM sales were evenly driven by profitability and revenue growth. Every Wednesday at 10 a.m. Sign up HERE !

Scale 231

Scale Scaling Software Review Operational efficiency. 231

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

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Scale Customer Success Scaling SaaS 104

SaaStr

FEBRUARY 12, 2024

To $300k-$400k+ per employee at scale. But don’t the headlines obscure what’s really happening, because they tend to shout out quieter trends. Most of you are, in fact: According to our latest unscientific but directionally correct survey of over 2,000 SaaS execs, 64% of you are growing your sales team in 2024.

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Sales Hiring Scale Sales Interviewing 270

SaaStr

FEBRUARY 7, 2024

Let’s deep dive into how combining innovative demand gen strategies with a modern tech stack and specific team setup can provide a winning formula for scaling B2B growth, even with low budgets of greater than a 2x burn multiple. In this playbook we’ll share: Automated outbound at-scale strategies. No humans involved.

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Scale Sales Hiring Strategy Marketing 234

SaaStr

APRIL 1, 2023

This mentality has stayed around and has become a core part of running a business, and the trend will only grow. The key takeaways for SMBTech companies to scale in today’s economy are: Now is a great time to build for SMBs. Know Your Customer and be choosy as you scale. And there’s no going back once you’re “turned on.”

Scale 209

Scale SMB Merchant Services Payment Methods 209

SaaStr

SEPTEMBER 19, 2023

based SMB sales positions. SaaS sales execs with even a little bit of experience at other SaaS companies are looking for higher and higher OTEs, often with lower effective attainment and high support costs. based sales reps often aren’t really willing to work, or excel, at sub-$100k OTEs anymore. for non-enterprise sales.

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SMB Scale Sales Hiring Sales 274

SaaStr

APRIL 17, 2024

New Customers Still Growing 22% at Scale. For me, Net New Customer Count has become the metric I obsess the most about at scale. Not That Efficient — Yet Rubrik is bucking the trend of public SaaS leaders by not being profitable, free-cash flow positive, or really all that efficient … yet. shares currently, 7.6%

Scale 235

Scale Pricing Scaling Cloud 235

SaaStr

FEBRUARY 11, 2024

SaaStr 721: How Revenue Leaders at Box, Calendly, and Lattice Scaled From $0 to $100M+ and Beyond   2. SaaStr 722: 2024 State of SaaS: Trends and Predictions with SaaStr CEO and Founder, Jason Lemkin   3. 2024 State of SaaS: Trends and Predictions with SaaStr CEO and Founder, Jason Lemkin 2. Everything Else?

Scale 249

Scale Trends Enterprise Scaling 249

Intercom, Inc.

DECEMBER 5, 2019

On this week’s episode of Scale, Matt Rogers, Head of SaaS Initiative at Google, is here to enlighten us. Over the course of his conversation with Amanda Connolly, Matt covers the challenges faced by SaaS companies both starting out and scaling in today’s swiftly evolving market. Navigating AI trends in SaaS.

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Scale Scaling Artificial Intelligence Business 118

Chart Mogul

SEPTEMBER 8, 2021

This week I talk to Thomas Smale of the M&A consulting firm FE International about what it takes to scale companies at any stage of growth and get them acquired. It’s no surprise to founders out there, but hiring is a huge piece of the scaling puzzle. Listen, subscribe, and share wherever you most enjoy podcasts.

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Scale Acquisition Scaling Sales Hiring 96

Sales Hacker

SEPTEMBER 20, 2021

Businesses put an enormous amount of time, energy, and resources into connecting with leads and trying to convert customers. They’re using a million tools out there, including lead generation tools, ad platforms, CRMs, business consulting services, and more. There’s a blind spot, though, when it comes to lead scoring.

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Scale VP of Engineering Trends Machine Learning 98

Sales Hacker

SEPTEMBER 17, 2020

Today, we’re going to show you how to use technology to set up a process for personalization at scale. The Demand for Personalization in Sales. While cold outreach has long been a crucial component of the sales cycle, the best teams know that cold doesn’t have to mean frozen, stiff, and impersonal. Getting to Know Your Audience.

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Scale Technology Scaling Sales 82

Neil Patel

NOVEMBER 3, 2021

With this data in hand, you can make price decisions based on data-backed industry trends. For example, learn when your competitors run a campaign on social media to keep track of seasonal trends. With scaled data labeling, you can train your algorithm to analyze customer review sentiments.

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

Buffer Resources

AUGUST 16, 2023

However, scaling a business into a seven-figure enterprise is a completely different ball game altogether. So, how could these startups scale while others struggled to find their footing? So how did I scale my PR agency to a coveted seven-figure powerhouse? To scale and truly stand out, I needed to niche down.

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Scale Scaling Strategy Social Media 86

Blulogix

APRIL 9, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Integration and Automation: Scaling Your Business Efficiently In subscription-based business models, particularly those operating within the digital space, managing digital inventory emerges as a critical yet complex task.

Scale 52

Scale Subscription Payment Features B2B 52

Intercom, Inc.

JULY 11, 2019

If you’re a leader, he says, don’t try to scale your job. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Here are five quick takeaways: Most sales and support teams talk about their jobs as a funnel. Short on time?

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Scale Scaling Sales Hiring Underperforming Technical Team 188

Intercom, Inc.

NOVEMBER 18, 2020

Automation supercharges support, empowering teams to provide personal support at scale without overstretching your team – and our data shows support leaders are hungry for more. . We asked them about their greatest challenges and opportunities in scaling and implementing automated support, like chatbots and automated workflows. .

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Customer Support Trends Scale Scaling 223

SaaStr

DECEMBER 15, 2023

You can expect upwards of 75-300 leads if you meet the guidelines of our Speaker and Sponsorships teams. All day we’ll get 25 of the Best Apps and Best Vendors in SaaS together live with the SaaStr community to show hundreds of CXOs and thousands of SaaS execs why to use your app. More details on it here!

Scale 248

Scale Interviewing Trends Innovation 248

Intercom, Inc.

AUGUST 26, 2020

In the coming year, 55% of support leaders are increasing their spend on technology to scale their efforts. Below we dive into each of the five key trends from our research. It’s the vehicle for delivering the experience your customers expect at the scale your business needs. So, what’s standing in their way?

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Trends Scale Headcount Technology 233

Totango

JUNE 8, 2021

A lot of times, a user journey mapping exercise turns into a lead routing exercise, like what do we want them to do from Point A to Point B, when in fact, you need to think about the user himself. They’re already writing great emails, so just leverage those great emails and scale them. Watch the full webinar here.

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Scale Scaling Technical Review Systems Review 117

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. Trends in Billing and Pricing . Sales-negotiated. There isn’t much that stays the same in the world of B2B SaaS.

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Trends B2B Scale Payment Features 98

SaaStr

FEBRUARY 1, 2022

And that challenge some of your assumptions on how to scale. 60% of Asana’s customers come from self-service, 40% from sales. This is trending to 50/50 now that Asana has crossed $400m in ARR, but still a reminder a self-serve motion combined with sales jumping on the bigger deals can scale very, very far.

Scale 353

Scale SMB SaaS Scaling 353

Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. Third, the lines between sales, marketing, product, and support are blurring. This trend shows no signs of slowing down.

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Scale Engagement Technical Review Business 228

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Collaboration pains increase as you scale. Short on time?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? Join Joaquim Lecha, CEO at Typeform, and Christoph Janz, Managing Partner at Point Nine, as they delve into freemium at scale. The second one is customer feedback at scale. Want to see more content like this?

Scale 132

Scale Scaling Payment Methods SaaS Payments 132

SaaStr

FEBRUARY 8, 2022

Scaling a sales organization isn’t easy. Knowing which metrics matter and how to analyze them to increase your revenue and hit organizational sales goals is essential. . What makes a sales organization grow? What’s the best way to grow a sales organization? How: What sources are the most popular to gather leads?

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Scale Sales Hiring Compensation Sales 235

ChurnZero

JULY 22, 2022

As Donna Weber , the world’s leading expert in customer onboarding, knows, onboarding is about more than completing product training and filling out checklists. If you have a really long sales cycle, let’s say 6 to 12 months, then you have about half of that time, say three to six months, to deliver value.

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Scale Onboarding Scaling Underperforming Technical Team 98

SaaStr

JULY 26, 2023

Quiet but Mighty SaaS security leads Zscaler just keeps on growing at epic rates at $1.5 Billion in ARR — growing a stunning 46% even at that scale. With closing to 100% of its customers renewing, Zscaler is an engine at scale. We can’t all do this, but the closer we get, the more magic there is as you scale. #2.

Scale 208

Scale Scaling Engineering Cloud 208

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I And I won’t give away too much of the lead here.

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Scale Sales Payment Methods Merchant Services 150

SaaStr

FEBRUARY 27, 2024

Rajeev Dham and Karan Singh, Partners at Sapphire Ventures, and Jane Lee, Vice President at Sapphire walk us through how to double your “Magic Number,” a shorthand for your sales and marketing efficiency. Magic Number is your growth in ARR over a quarter divided by the sales and marketing spend in the prior quarter. Let’s find out.

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VP of Engineering Scale Marketing Benchmarks 231

OpenView Labs

FEBRUARY 9, 2021

Since you aren’t limiting the number of users who can access your software, your customers are able to find new use cases—which leads to more long-term success and higher lifetime value. It requires shifts in go-to-market strategy, sales compensation, financial planning, billing, and much more. Ready to scale to $100+ million ARR?

Scale 98

Scale Pricing Scaling AWS 98

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll explain Jason’s take on the recent market fluctuations, highlighting major deals that shaped investment patterns and their effects on valuation trends.

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Venture Capital Scale Technical Review Software Review 223