SaaStr

MAY 28, 2025

Their ability to maintain growth while improving profitability shows they’re not just growing at all costs but building a sustainable business model. This successful transition suggests strong leadership, disciplined operational execution, and a fundamentally sound business model with significant pricing power.

Scale 194

Scale SMB Acquisition Enterprise 194

SaaStr

OCTOBER 23, 2024

From day one, they considered having a viable business model, so they didn’t wait to build it. At BILL, logo retention is 86% in the first 90 days. BILL is efficient, and LTV continues to grow, so some might say six quarters is too light because of all the value added. People tend to stay for a long time.

SMB 307

SMB Payment Services Payments Payment Methods 307

SaaStr

FEBRUARY 10, 2025

25x’d Revenue and Crossed $100M ARR Apollo.io, an all-in-one go-to-market platform, underwent a significant transformation in its business model that led to remarkable growth. From Sales-Led to Product-Led: How Apollo.io

Scale 159

Scale Scaling Outsourced Development Sales 159

SaaStr

JUNE 9, 2025

Revenue Quality Score What It Is : Percentage of revenue that’s recurring, predictable, and expanding The Benchmark : 85%+ should be recurring with 110%+ net retention Why It Matters : Public investors pay premiums for predictability. at $47-55 range, priced at $40 Current Performance : +250.4%

B2B 184

B2B Marketing Scale Benchmarks 184

USIO

JUNE 19, 2025

In a recent academic paper published by Springer, researchers noted that: “Usage-based pricing models align a provider’s growth with customer success, increasing both revenue potential and long-term retention.” — SpringerLink, Software Product Management and Pricing Models In other words: more usage = more transactions = more revenue.

Payments 130

Payments SaaS Payments Payment Services Payment Solutions 130

Clouded Judgement

JUNE 6, 2025

This “misuse of ARR” trend has accelerated in the age of AI, as business models have evolved (into more usage/success-based vs. seat-based), and everyone is tinkering with new AI products. However, many companies misuse ARR and count forms of non-recurring revenue as ARR, confusing the metric. ” Pilots.

Cloud 144

Cloud Technical Review Software Review Technical Advisors 144

USIO

JULY 14, 2025

Why Embedded Payments Are a Game-Changer for Subscription Businesses 1. Frictionless Billing, Better Retention In the subscription world, every billing cycle is a chance to impress—or lose—a customer. Failed payments, expired cards, or clunky checkout flows can tank retention fast. Embedded payments remove the friction.

Payments 130

Payments Embedded Payments Payment Solutions Payment Features 130

Stax

JUNE 18, 2025

For example, small businesses in healthcare, food service, financial services, or construction often struggle to keep up with changing regulations, distinctive business models, and complex sales processes. That tight alignment means faster time-to-value for your users, higher adoption rates, and stronger customer retention.

Merchant Services 167

Merchant Services SaaS Payments Payment Services Payments 167

SaaStr

MARCH 18, 2025

They use AI for price discoverability and optimization, with a setup that drives annual retention. Laiva Becoming the platform of choice for life science companies and research institutions by creating a two-sided marketplace with significant SaaS components. Final Thoughts The AI space is well-funded but still maturing.

Technical Review 184

Technical Review Artificial Intelligence AI Marketplace as a Service 184

User Pilot

OCTOBER 19, 2024

Why it’s worth considering : SurveyMonkey’s reputation as a versatile and reliable survey tool makes it a great option for almost any business model. Its extensive customization options and integrations make it suitable for scaling feedback collection across different touchpoints, while also being simple enough for small businesses.

Software Review 105

Software Review Technical Review Software B2C 105

Valuize Consulting

FEBRUARY 8, 2025

Partners are no longer just sales and implementation allies; they are a critical force in ensuring customer retention and expansion through value realization. Partners cannot be expected to drive retention and expansion without first having a clear framework, resources, and support from your company.

Customer Success 52

Customer Success Scale Technical Review Government 52

Subscription Flow

OCTOBER 16, 2024

Use the following criteria as a checklist, and match your business’s requirements with it to find the fittest billing solution for you. Does the billing software align with your business model? These can be the customer churn rate, retention rate and LTV (customer lifetime value), to name a few.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Payrix

FEBRUARY 4, 2025

A master merchant can serve both card-not-present and in-person (card-present) sub-merchants, providing solutions that suit the needs of diverse business models. Streamlined payment control: centralizing payment processing enhances efficiency and allows the master merchant to control compliance, fraud prevention and risk management.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

FastSpring

JANUARY 23, 2025

What got you into this particular business model? Secondly, I’ve worked across many, many business models. And of course, we need to know how those businesses work here at Flippa. So I’ve worked in SaaS businesses that were fast growth. Cost of acquisition, LTV, retention rate, churn obviously.

Scale 119

Scale Entrepreneurship Scaling Underperforming Technical Team 119

SaaStr

JUNE 25, 2025

Timing Matters : The company’s core business model benefits from assets under management, and “the S&P 500 is up nearly 50% in the last three years” providing favorable conditions. Application : Sometimes being first to market in your category for an IPO can command premium valuations.

Scale 233

Scale Headcount Business Model Acquisition 233

User Pilot

FEBRUARY 12, 2025

To truly understand if your product is indispensable to users, you need to measure product stickiness beyond just numbers, combining customer feedback, behavioral tracking, and retention data. On the other hand, if success depends more on repeat purchases rather than continuous engagement, then customer retention rate may be a better focus.

Customer Lifetime Value 52

Customer Lifetime Value Engagement Retention Social Media 52

Stax

MARCH 18, 2025

The ideal pricing structure for your business depends on various factors, such as your business model, your customers preferred payment methods, and monthly/annual transaction volumes. The streamlined financial operations, increased cash flow, and boosted customer retention may far outweigh the costs.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

SaaStr

JULY 10, 2025

The Core Strategic Divergence The fundamental difference between Olo and Toast isn’t just about technology – it’s about market segmentation philosophy that has created two entirely different business models with dramatically different outcomes.

Technical Review 172

Technical Review Payments Scale Payment Solutions 172

Stax

MAY 5, 2025

Generate repeat business When you make it easier for customers to pay, they’re more likely to do business with you again. Industry data shows that when it comes to marketing spending, 82% of companies agree that it’s cheaper to invest in retention than acquisition. This, in turn, will lead to more repeat business.

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

Stax

FEBRUARY 19, 2025

Companies that adopt ISV solutions see higher customer retention and satisfaction due to smoother interactions and more personalized service. Q: How do APIs contribute to the success and sustainability of business models?

Payments 88

Payments Merchant Services Payment Services Payment Solutions 88

User Pilot

MARCH 30, 2025

4 Engagement User retention rate Determine how well your app retains users over time. 10 Revenue User lifetime value Predict long-term user value and guide strategic decisions on user acquisition and retention. 4 Engagement User retention rate Determine how well your app retains users over time.

Benchmarks 96

Benchmarks Mobile Metrics Software Review 96

User Pilot

MAY 30, 2025

Instead, choose actionable metrics that reflect your apps unique value, user behaviours , and business model. Then, correlate them with your retention and crash metrics to see which issues affect users. Retention rate formula. Create contextual feedback surveys in Userpilot. Churn rate formula.

Mobile 89

Mobile Metrics Customer Lifetime Value Software Review 89

User Pilot

MAY 30, 2025

Put user acquisition costs together with customer lifetime value ($8) and 30-day retention (22%), and itd suddenly be clear that youre bleeding money on users who vanish before covering acquisition costs. The metrics you identify here reflect your app’s unique value proposition and business model to help you make immediate decisions.

Payment Solutions 104

Payment Solutions Mobile Payments Payment Methods 104

Intercom, Inc.

JULY 1, 2019

It turns out that it’s not just us within the SaaS business that are realizing that retention matters. Customer retention is more important than conversion. It’s a fundamentally different business model, and everything about how you market it and how you talk to your customers changes. Sounds great.

Retention 223

Retention Onboarding Payment Features Subscription 223

TechEmpower SaaS

JULY 31, 2023

Proving your Business Model Works - Build, Define, and Review But how do you prove your numbers? R : Retention - Do they come back & re-visit over time? The metrics, and how they relate, are captured in his slide: Note the relationship between retention/referral efforts and lifetime value.

Metrics 390

Metrics Startup Scale New CTO 390

Casey Accidental

JUNE 9, 2020

These plans included a lot of the goals you likely have in your company: improvements in acquisition, activation, and retention. But long term, how high could we push this retention number? What would great retention be for Eventbrite?”. across business models, customer types, etc. What do you do?

Retention 145

Retention Benchmarks Payments Payment Methods 145

Tom Tunguz

AUGUST 26, 2020

Today, the company is a massively successful SaaS business and another example of the flywheel business model that creates demand at the individual user and leverages that interest to sell department and company-wide contracts. Net Dollar Retention. SmartSheet. Sales Efficiency. Implied Payback Period, months.

Payment Solutions 363

Payment Solutions Payments Outsourced Development Payment Services 363

SaaStr

APRIL 19, 2024

EchoSign, which Adobe bought, had $12M in ARR, growing 100%, with 120% revenue retention and cash flow positive. Today that would be a dream, but in 2011, people didn’t understand the metrics around recurring revenue businesses, so investors weren’t sure it was a good business. So, what does it take to get to a $100M outcome?

Engineering 300

Engineering Business Model Pricing Scaling 300

SaaStr

NOVEMBER 15, 2022

This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. A general understanding of the SaaS business model grew as the SaaS sector matured. as a common language to analyze a cloud business. Gross Retention = 90% +. Gross Margin = 70% +. ASP = $30K +.

Metrics 272

Metrics Machine Learning Artificial Intelligence Technical Review 272

SaaStr

AUGUST 26, 2024

Plus, three of the closing sessions will be open to the broader audience of Annual this year: Customer Success in Different Business Models with Slack, Mulesoft, and OpenAI : In this session , these three CS leaders will discuss how customer success strategies differ across various business models.

Benchmarks 293

Benchmarks Finance Business Model Forecasting 293

User Pilot

DECEMBER 7, 2023

In this guide, we’ll show you the difference between renewal rates and retention rates so you know which product analytics to focus on! Meanwhile, the retention rate is the percentage of customers who continue to use a product. Retention tables are an effective way to see your retention rates for different cohorts at a glance.

Retention 105

Retention Subscription Payment Features Churn 105

SaaStr

MARCH 1, 2024

In the application layer for startups, many face challenges that boil down to retention. If you’re a startup building in this space, retention is a challenge, and you’ll need to be more strategic. GenAI and the Business Model Perspective From a business model perspective, a few things are happening.

Generative AI 293

Generative AI Outsourcing Services AI Software Review 293

SaaStr

DECEMBER 29, 2021

An open core business model empowers customers and fosters brand loyalty. At GitLab, we run on an open core business model. We have a dollar-based gross retention rate of 97% and it’s in part because of our open core model. Clearly and publicly state your business practices.

Innovation 246

Innovation Business Model Banking Scale 246

SaaStr

OCTOBER 17, 2022

Customer Success isn’t just for established leaders; it also helps growth-stage companies compound their growth through retention, upsell and expansion. Determine how much business each CSM can handle. However, your business model will dictate how large the book of business is for each CSM. Why start early?

Customer Success 246

Customer Success Sales Hiring Scale Leadership 246

SaaStr

DECEMBER 11, 2021

This has been a compelling business model, and customers get all the tailwinds benefiting those decisions. Prioritize customer adoption and retention. Hybrid work, product-led growth, customer retention—these may not be new, but the cultural norms have changed, as have our expectations. Key takeaways.

Scale 293

Scale Cloud Interviewing Scaling 293

Totango

OCTOBER 2, 2020

Equipped with the knowledge provided by customer data, you can help your customer survive tough times by offering practical solutions that add value and ultimately contribute to customer retention during economic downturns — even ones caused by a pandemic. Every act of providing value is therefore an act of customer retention.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

SaaStr

SEPTEMBER 23, 2022

Fundamentally, the recurring revenue nature of the model, our ability to efficiently go and build software and have it delivered to customers, and create value is still an extraordinary business model.”. These cloud businesses have product-market fit, scalable GTM, and a growing customer base. .

Cloud 304

Cloud Benchmarks Trends Business Model 304