OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

OPEXEngine

OCTOBER 5, 2021

Over the past decade, software has created tremendous value for investors and businesses, thanks largely to its transformative effect on the economy , its role in developing new cloud-based business models, and its ability to increase efficiency in operations. Embrace the cloud operating model. Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

David Cancel of Drift often talks about letting your ideas “ cross-pollinate ” and mental models can be a catalyst for that. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Network effects (marketplace).

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

DECEMBER 13, 2018

As Workplace’s global head, Julien Codorniou has been spending the past few years exploring how to make his department align with Facebook’s mission while executing an entirely different business model that relies on companies promoting community within their workforce. Workplace is about connecting people.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

User Pilot

APRIL 10, 2023

Dropbox, Slack, and Grammarly are great examples of companies that have successfully harnessed the power of the freemium model to drive growth. Freemium is a business model which gives users free access to the product. Then test and tweak to get the right balance between free user retention and paid user conversion rates.

Strategy 77

Strategy SaaS Onboarding Marketplace as a Service 77

SaaStr

JANUARY 5, 2023

Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). Employee Retention. Gross Retention. And if NRR drags while GR remains high, what changes might you make to your business model? Customer Health. And if so, why?

Sales Hiring 42

Sales Hiring Acquisition Forecasting Outsourced Development 42

Casey Accidental

FEBRUARY 20, 2018

My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc. I’ve come to realize this saying describes an optimal strategy for a lot more than just an ad-supported revenue model. Email marketing tools have mastered this.

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

User Pilot

JULY 14, 2022

The ultimate goal of any user onboarding experience should be to get users to experience the core value your product offers, help them reach the activation point, and from there, boost retention. A common misconception is that user onboarding is simply about getting users to sign up for your product or service. Userpilot can help.

Onboarding 83

Onboarding User Experience Marketplace as a Service Social Media 83

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers. . #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers. . #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SaaSHolic

DECEMBER 2, 2021

Product onboarding is an essential part of customer activation and retention for businesses that are SaaS providers. The real question you should ask yourself is: how do you, as a SaaS provider, ensure that your onboarding strategy increases your conversion and retention rates, respectively? What is successful onboarding?

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. For example, if you’re a product-led company, you may consider a freemium business model to build a user base of free trial customers quickly. A public marketplace for templates, plugins, and software development agencies. Cold Outreach.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. “Why do you have playbooks?

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Sales Hacker

AUGUST 6, 2018

Finding the best live chat software in a crowded marketplace can be tricky. Fortunately, this just means there’s bound to be an option that fits perfectly with your business model. Bold360 is best for customer service teams, so it will help more with buyer retention than winning over new customers. Top features.

Sales Hiring 80

Sales Hiring Software Review Technical Review Sales 80

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Because horizontal SaaS companies serve both startups and enterprise businesses, scalability is a key selling point.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Casey Accidental

OCTOBER 18, 2021

Building a consumer marketplace to drive incremental ticket sales to event creators. Julia, our CEO, had told me she wanted me to focus on growing the self-service business faster. So I gathered as much information as I could about these different strategic initiatives, as well as digging into the core self-service business.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Intercom, Inc.

MAY 28, 2020

Here are five quick takeaways: One of Aircall’s superpowers is that it built an App Marketplace – and then opened it up for partners to build their own integrations. Today, more than 60% of the tools on the marketplace have been built by third parties. Retention is the new conversion. Short on time?

Marketplace as a Service 186

Marketplace as a Service Cloud Government Retention 186

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. As the lynchpin to customer retention, his history in providing best-in-class customer experience will elevate the customer journey and drive continued ComplySci growth.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Casey Accidental

MARCH 26, 2018

One major gripe journalists cite about food delivery marketplaces (more so UberEats than Grubhub due to its higher fees) is that restaurants operate on slim margins. Therefore, if food delivery marketplaces are charging 15-30% for delivery orders, restaurants are not making any money. Misconception #1: Restaurant Margins.

Marketplace as a Service 65

Marketplace as a Service Advertising Acquisition Engineering 65

User Pilot

SEPTEMBER 4, 2023

The Significance of the Blue Ocean Strategy In an increasingly crowded marketplace, the blue ocean strategy offers companies the opportunity to break out of hypercompetitive red oceans. With globalization and advancing technology, products and services are becoming commoditized faster than ever. Corrective actions can address any gaps.

Strategy 64

Strategy Technical Review Business Innovation 64

SaaStr

NOVEMBER 7, 2019

If you think about it that way, then I think it simplifies a bit the equation, and you can think of how does that apply to your business? Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

User Pilot

SEPTEMBER 4, 2023

The Significance of the Blue Ocean Strategy In an increasingly crowded marketplace, the blue ocean strategy offers companies the opportunity to break out of hypercompetitive red oceans. With globalization and advancing technology, products and services are becoming commoditized faster than ever. Corrective actions can address any gaps.

Strategy 52

Strategy Technical Review Business Innovation 52

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. And account management, which is basically around for retention and also upsell of different products. These are fundamentally different models.

SaaS Payments 238

SaaS Payments Metrics Payment Methods Scale 238

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 262

SaaS Payments Scale Payment Services Payment Solutions 262

ChurnZero

OCTOBER 12, 2021

The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. At SPINS, they believe there’s more than meets the eye to data, and they strive to transform raw data into intelligent and actionable business solutions. Renewal/Expansion Hero – Jisr.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Chart Mogul

SEPTEMBER 15, 2023

The SaaS Business Model & Metrics: Understand the Key Drivers for Success by David Skok, Matrix Partners SaaS Metrics — 201 A slightly deeper dive into SaaS industry metrics. The purpose of this piece of writing is to extend the 7 Powers framework to examples from modern b2b and software-centric businesses.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ChurnZero

OCTOBER 12, 2021

The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. At SPINS, they believe there’s more than meets the eye to data, and they strive to transform raw data into intelligent and actionable business solutions.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

SmartKarrot

MAY 27, 2020

The marketplaces over the globe have drastically evolved in the recent period, becoming more utility-based than ever. There’s always an utter thrill and enthusiasm in generating leads and acquiring customers for a newly founded company, but for the subscription economy, customer retention is the whole and sole conception. Yes, we were.

Subscription 10

Subscription Payment Features Retention Marketplace as a Service 10

SaaStr

JUNE 16, 2020

Whereas, if companies have a bit higher attrition and retentions less than 80%, the churn could go up to above 16%. I was an account executive covering financial services vertical and covering in New York. It’s a business crisis. Matt Garratt: Go to the next slide. And I think Salesforce has learned a lot since then.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160