SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. Andy MacMillan: I started my career in tech actually as a developer. I don’t subscribe to the servant leadership model. Andy MacMillan: Excellent.

Sales Hiring 190

Sales Hiring Scale Leadership Sales Enablement 190

SaaStr

NOVEMBER 9, 2022

Developing a product that solves a customer’s pain point provides a sense of pride and can drive the positive, emotional moment of awe that retains customers for the long haul. Business model. This approach gets to the heart of the subscription-based business model. That doesn’t make them bad people.

Underperforming Technical Team 41

Underperforming Technical Team Business Scale Business Model 41

CustomerSuccessBox

SEPTEMBER 20, 2021

Our Top recommendations: Customer Success: How to Quantify the Impact of Bad-fit Customers. David and his blog cover topics such as the SaaS business model and Metrics, 9 steps to get to repeatable, scalable, and profitable growth, Time to Wow!, Why customer success is your golden ticket to business success.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Leveraging customer insights across your business.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. They know how to do this.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

Neil Patel

NOVEMBER 7, 2020

These companies will help you to strategize, collect relevant email addresses, create, and manage email marketing campaigns that drive business growth. Our team at Neil Patel Digital vetted hundreds of email marketing companies based on their brand reputation, client portfolio, ratings, and their areas of expertise. Bad content!

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. A final comment on purpose: It should come from your team. Simon Sinek.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

SaaStr

SEPTEMBER 10, 2020

What can teams do to bring their themes to life? As I’ve said before, I’ve heard so many good things from Brian and the team at Venrock. And so I started to build some of classic demand gen functions, like BDR team. So an outbound model and field model, cause we didn’t have those at the time.

Scale 172

Scale Sales Hiring Software Review Technical Review 172

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 152

Scale Payment Services Payment Methods Scaling 152

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. If you do not currently use health scores, you can use this resource as a framework to set up scoring for your team.

Software Review 96

Software Review Systems Review Underperforming Technical Team Scale 96

OpenView Labs

MARCH 27, 2020

Whether your company has paused hiring, is still hiring or will be in the future, having the right people for your business and stage will always be a priority. Building an effective (and committed) enterprise sales team for the long haul starts with the people you hire. So, yes, building the right team is absolutely key.

Sales Hiring 52

Sales Hiring Enterprise Underperforming Technical Team Scale 52

OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. First, some SaaS companies deliberately run with a low set-up product, little to no services, and a customer success team that takes care of implementation issues. They know how to do this.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It That’s really when it got us thinking about that.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. Then this podcast has the answers.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

Kellblog

DECEMBER 27, 2021

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. Is web3 going to change everything because, as Chris Dixon argues, the best entrepreneurs and developers have learned not to build atop centralized platforms? Web3 hype peaks.

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” What does this mean for the processes used by marketing teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In fact, more than 80% of Americans in the last year bought through Stripe, but obviously through a business that ran on Stripe.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Prior to Crossbeam Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. How have you altered and developed as a CEO do you think?

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

OpenView Labs

JULY 8, 2019

The situation was this: our engineering team was constantly innovating and adding new functionality. My job, once the bad feedback started coming in, was to figure out what the less vocal customers were thinking and propose a plan to move forward. Like any core piece of your business, pricing requires regular, intentional attention.

Pricing 61

Pricing Sales Hiring Underperforming Technical Team SaaS 61

SaaStr

AUGUST 9, 2019

Here’s what Eyal and Megan talk about: How to develop software faster. But I think what it boils down to is also how newer technology is being developed and the ability for it to inter-operate with other platforms. In a SaaS business, you want to be anywhere from 4 to 6x, your on-target earnings from a quota perspective.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Loving our podcast content? Does one have to move to enterprise?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

JANUARY 5, 2023

Eva Pittas (Co-founder and COO at Laika) and Dicken Chaplin (CFO at Laika) discuss the value a well-versed CFO brings to their business as well as a few key lessons they’ve learned along the way. A CFO can help you safely manage your growth during times of increasing business complexity without overextending your runway.

Sales Hiring 39

Sales Hiring Acquisition Forecasting Outsourced Development 39

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. Why SaaS is your business model, not your mission. We had a pretty big team. Missed the session? Andrew Filev. It was before they even were called SaaS.

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

Sales Hacker

APRIL 21, 2020

And their city by city Unleash summit series road shows, along with top notch thought leadership content. But we’re fortunate in, to some degree, because of the nature of our business model. We had an early glimpse into what was coming because of the events business. Check them out at www.outreach.io.

Scale 67

Scale Underperforming Technical Team Communication Outsourced Development 67

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. She founded Box’s growth team as well as the product operations team. So Bela, you founded the growth team.

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Wooden on Leadership. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. Sales Models and Fundamentals. Selling to Big Companies. Top of Mind.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. Yes, Dropbox started off with no traditional sales team. billion in revenue) so it’s safe to say Jeanne and her team have helped do exactly that.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Sales Hacker

SEPTEMBER 5, 2018

If talent acquisition, development, and retention are top-of-mind for you as a sales leader, here are 40+ of the best sales training programs to check out! Only a team of superb talent can move your business ahead of the competition. The same calculus especially applies the sales team. ASLAN Training & Development.

Scale 81

Scale Sales Recruiting Underperforming Technical Team Sales 81

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. Over the past seven years, she’s been responsible for scaling Stripe’s worldwide business operations. Her team loved working for her. COO, what does it mean?

CTO Coach 136

CTO Coach Sales Hiring Sales Recruiting CTO Hire 136

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. Go without one and risk seeing your business flame out. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming.

Scale 177

Scale Strategy Sales Underperforming Technical Team 177

User Pilot

SEPTEMBER 4, 2023

The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. It pushes businesses to question long-standing industry and strategic assumptions. Develop creative “what-if” scenarios to design potential blue ocean offerings. New capabilities and skill sets will need development.

Strategy 74

Strategy Technical Review Business Innovation 74

SmartKarrot

FEBRUARY 2, 2021

With the rise of SaaS industry and most companies shifting their business model to subscription-based, the rise in customer success jobs is understandable. This has given them the confidence to scale their customer success team ruthlessly. Your job is to both supervise your customer success team as well as to report to the CEO.

Customer Success 8

Customer Success Scale Underperforming Technical Team Software Review 8

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaStr

AUGUST 12, 2020

I mean, he understands business. He’s a real student of leadership and understands how companies need to scale and evolve as they reach the next level of their growth. But also, he’s just a wonderful human and he’s a very down to earth, humble, thoughtful person who really cares about developing individuals.

Scale 172

Scale Sales Hiring Underperforming Technical Team VP of Engineering 172

User Pilot

SEPTEMBER 4, 2023

The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. It pushes businesses to question long-standing industry and strategic assumptions. Develop creative “what-if” scenarios to design potential blue ocean offerings. New capabilities and skill sets will need development.

Strategy 52

Strategy Technical Review Business Innovation 52

OPEXEngine

MARCH 9, 2021

“I’ve talked to countless entrepreneurs who are anxious about the next step—first seed round, hiring a team, landing a board member, etc.,” However, if the basic ingredients for growing a sustainable, high-performance business are missing, you’re setting yourself up for frustration.”. However, this model was unsustainable.

Scale 52

Scale Sales Hiring Marketplace as a Service Underperforming Technical Team 52

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170