Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

JANUARY 5, 2023

Founded in 2019, Laika (an enterprise-ready compliance platform) closed a $50MM Series C by the summer of 2022. Eva Pittas (Co-founder and COO at Laika) and Dicken Chaplin (CFO at Laika) discuss the value a well-versed CFO brings to their business as well as a few key lessons they’ve learned along the way. Gross Retention.

Sales Hiring 44

Sales Hiring Acquisition Forecasting Outsourced Development 44

User Pilot

JUNE 10, 2019

Developing more self-service access and training for customers should come before making new hires in customer-facing roles. Poor retention and low customer LTV. That’s why product led growth marketing isn’t only about marketing and selling, it’s also aligned with business goals and strategy. Difficulty achieving profitability.

Growth Marketing 135

Growth Marketing Marketing Scale Payment Features 135