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Many product teams focus on new customer acquisition but ignore the cost of losing customers they’ve already paid to acquire. My team consistently maintains a net retention rate above 99% by focusing on product engagement and user segmentation. Customer churn happens for two main reasons : voluntary and involuntary.
By BluLogix Team Channel Chaos: How to Monetize Through Partners Without Losing Control—What the MGI Report Says In MGI Research’s 2025 Agile Billing Top 50 Buyer’s Guide , BluLogix earned recognition not just for usage billing and mediation, but for something most billing platforms barely touch: n-tier partner monetization.
This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. On the contrary, there are too many ways to conduct a root cause analysis depending on your industry, businessmodel, and even company size (think of Six Sigma in manufacturing, total quality management, DMAIC, etc.). No exceptions.
Businessmodels or motions you excel in (e.g. Engage venture networks (the right way) VC talent teams can be a cheat code (and of course, we’re a little bias). For more, read How to Work with a VC Talent Team – a tactical guide to getting real value from these relationships. What to include: Role(s) you’re targeting.
Ive also included the key metrics I track and recommend for every product team. My process for choosing the right mobile app metrics Now, lets get straight to business and go over my process for choosing metrics that help you derive actionable insights. Then, answer the question: What does success look like at each step?
If the market is saturated with specialists, a full-service model might fill a gap. Assess Your Team’s Capabilities: Consider your crew’s expertise and training. Don’t overextend and offer services your team isn’t equipped to handle. Develop a Clear Value Proposition: What do you want people to associate your business with?
Meta is looking for an Operations leader to join the Product Data Operations (PDO) team. As a Manager on the PDO GenAI team, you will be responsible for managing a team of Project Managers to supply product teams with critical data and data labeling for Meta’s GenAI products. Who would be a BAD fit for this job?
This is part two of a three part series on sequencing businessmodels. Casey’s first sequencing businessmodels essay talked about the transition from a SaaS businessmodel to marketplace businessmodel, and why it’s so difficult. This essay is a collaboration with Gilad Horev.
In our weekly investment team call earlier this week we decided to pass on two early-stage SaaS startups that were both on track to grow from zero to $100k in MRR in their first 12 months of going live. As Clément said, this is not about good or bad. Large VCs need multiple unicorns just to survive.
So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. What makes you feel that you need to level up your management, set up your first management team?
Google, Apple and HubSpot are just three examples of industry-leading companies which use mental models to aid quick decision-making. The table below shows the impact of mental models on decision-making: Decision-Making. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.
You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team.
Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?
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And we’re about to add basically a team collaboration tier on top of the product. The second question is more about, given that we’re basically users would be self qualifying into team management offering like a project management, et cetera. And you have to allow that, in fact, you have to support that in your sales team.
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Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.
This is part three of a three part series on sequencing businessmodels. In part two of our Sequencing BusinessModels series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. Incorrect incentives will lead to poor quality integrations.
Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. The goal of variable pay is to develop a performance-driven culture in which your sales team is financially accountable for results. Step 5: Set Targets.
This is part two of a three part series on sequencing businessmodels. Casey’s first sequencing businessmodels essay talked about the transition from a SaaS businessmodel to marketplace businessmodel, and why it’s so difficult. This essay is a collaboration with Gilad Horev.
While traditional businessmodels have a harder time estimating their future revenue, SaaS companies have access to more accurate revenue forecasts, such as their MRR and ARR. There are various lead generation strategies, such as free trials, gated content (like whitepapers locked behind a form), or events such as webinars.
Adapting to remote work and eschewing business travel has forced a change – the events of the last year has already fundamentally changed how and where we do business. There’s opportunity in change, already this serial entrepreneur is looking at new businessmodels born out of the current situation.
Samuel Hulick: I actually started as a full stack developer. Back in those days, and this was like over 10 years ago, the developer would get a Photoshop file that had all of the different interface elements. So, growth team, in this quarter, we want you to go and try to pull the levers to increase day seven engagement.”
We had run around the world and we would show up to a company using technology in some interesting way and we would teach them for four, maybe five days straight, and that was our businessmodel. We were also teachers, we taught in the classroom, so we knew how to teach the first courses. We said, “Well, we think we can do that.
When I left Buildium five years later we’d grown from a start-up to a business with more than 12,000 customers and $16M in revenue. I was managing a team of 15 and the company had grown to about 140 employees. More than anything, I’d fallen in love with the challenge of building a business and helping it grow into its potential.
The power user curve is an analytics feature that helps teams measure user engagement. Monitoring power user curves assists in selecting the right businessmodel and allows for the targeted engagement of user segments based on their behavior patterns. Step 3: Pick the events that define your power users and click on Run Query.
We collectively as a company were fortunate in doing all those things and, boy, was it a heck of a team effort, and it was a lot of fun. The business, while it had decelerated, it was still an extraordinary service. We had a great easy-to-use pricing model. Sameer Dhokalia: The go-to-market model was magical.
Digital transformations are a confluence of new ideas, grand plans, modern businessmodels, high hopes and, often, very poor delivery and implementation. The fact that you are still building or continuously enhancing your application does not give you the right to treat your users and customers like a crowd-sourced testing team.
Don’t entrust your product to a third-party representative unless your current businessmodel can stand on its own two feet all by itself and, perhaps more importantly, can prove its own viability. Proven techniques for training: Onboarding a new partner means you’ll effectively be onboarding an adjunct sales team.
Grotech Ventures is a team committed to helping creative and driven entrepreneurs build technology companies that last. Q: If a new portfolio company does not already have a Customer Success team in place, in your opinion where does that fall in terms of priority of the business’ development? ChurnZero raised a $2.5
Are you aware that product user segmentation affects all stages of the user journey and the overall growth of a business? You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Userpilot customer segmentation by in-app events.
As explained in the first part of this series, we clearly saw why Software-as-a-Service (SaaS) is the way to go when it comes to establishing self-serving applications that can be scaled up and developed fast(er). Getting Started with SaaS App Development. Let’s learn more about how to get started with your SaaS journey.
SaaS businessmodels depend on repeat subscriptions, making it crucial for companies to retain as many customers as possible. For example, if 90% of your detractors have complaints against your customer support team, you can take action to improve your customer support, such as creating an in-app knowledge base. NPS bar chart.
With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer businessmodels beyond traditional SaaS. She founded Box’s growth team as well as the product operations team. So Bela, you founded the growth team.
We’ve been doing these SaaStr events since 2015, the SaaStr Annual. Personally, our team has been holding back a little bit. I think everyone needs some stability, whether it’s good, bad, or ugly or in the middle to survive. We’ve got two awesome other people on our team, Amanda and [Jamara 00:08:18].
This capital should be used for product development and the people required to help you build it. Not so much in the Valley, but across the rest of the country, especially if you’re a SaaS business, not the case for B2C. While top-tier programs can certainly help you refine and accelerate your business. What it Takes.
The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. It pushes businesses to question long-standing industry and strategic assumptions. Develop creative “what-if” scenarios to design potential blue ocean offerings. New capabilities and skill sets will need development.
Aventri provides event management technology that helps companies grow their meetings and events. How COVID-19 impacts the eventsbusiness. How to differentiate an events management company. COVID-19’s impact on business [5:15]. Differentiating an events management company [29:06].
This gives you four basic types of ideas: Scalable Growth: that’s the ideas you’re currently using as a foundation for your businessmodel, they require a lot of company resources, but they’re tested and provide high ROI. Black Holes: these are ideas that take up a lot of company effort while offering poor ROI.
Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy. Funneling time, energy, and resources into developing a stellar customer acquisition strategy is only helpful if it’s designed with your target market in mind.
That’s a lesson for you when developing a sound content marketing strategy: when creating more landing pages, think strategically about keywords and build your content around the right ones. It enables you to develop content that speaks to each segment more effectively. Not too bad! Or, take a look at Copyblogger Media.
Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Leveraging customer insights across your business.
So we added the slide last minute, literally backstage before he came on, but Ryan and I did an event traction with Lloyed Lobo in like 2015, and it was probably in the upper right. And the team deck doesn’t say who the CEO is? I mean we targeted the academic market, which is a horrible businessmodel.
In this article, we discuss: Why you need a business growth strategy. Different types of business growth strategies. How can product teams choose the best strategy. How to develop a growth strategy. We also look at a few examples of successful business growth strategies and show you how to use Userpilot to execute yours!
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