Subscription Flow

NOVEMBER 28, 2023

A major issue that arises, especially in the B2B SaaS business model, is how to break into the upmarket market as startups develop into scaleups that are primarily focused on increasing their market capitalization. Unique Ways to Use the B2B SaaS Business Model to Leverage Your Business’s Revenue Growth 1.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

SaaStr

MARCH 8, 2023

How did the largest product-led growth enterprise company in the world find success? But in general, urgency is always helpful, balanced with thoughtfulness for what you want your business to look like over the next 30 years. Determine whether you want to build a self-serve or sales business.

Sales Hiring 227

Sales Hiring Enterprise Headcount Scale 227

Intercom, Inc.

OCTOBER 8, 2020

And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. Many businesses struggle to strike a balance between freemium’s light-touch customer engagement with the more involved enterprise sales process. Crowning the customer. Shortening the sales cycle.

Scale 205

Scale Sales Hiring Software Review Technical Review 205

SaaStr

OCTOBER 28, 2023

You’ll find as you get bigger, and deal sizes go up, fewer and fewer customers will do the work for a real free trial in enterprise deals at least. It’s harder to build an enterprise-grade product so intuitive, it can be used in seconds. Freemium is a business model. So it may matter less as time goes on.

Startup 262

Startup Payment Solutions Business Model Enterprise 262

Casey Accidental

OCTOBER 20, 2020

This is part two of a three part series on sequencing business models. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. This essay is a collaboration with Gilad Horev.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

ProfitWell

AUGUST 14, 2020

What does the switch to a DTC business model entail, and is it the right choice for your business? What is the direct to consumer business model? Before we get started, let's quickly define what a DTC business model is. History of the direct to consumer business model.

Business Model 52

Business Model Business Advertising Subscription 52

Incredo

MARCH 20, 2019

Software as a service, also known as SaaS, is a highly cost-effective software solution that offers a lot of agility for businesses. More companies are increasingly adopting SaaS solutions as they realize what a reliable option it can be for numerous business models and industries.

Trends 177

Trends Enterprise SaaS Business Model 177

FastSpring

NOVEMBER 15, 2018

Who is your target market: individuals or businesses? Let’s look at common ecommerce business models, so you can see which is best for your business. As a business, you have three basic selling models to choose from. They’re based around the buyer you’re trying to reach. Lower risk and costs of entry.

Business Model 60

Business Model B2C Business Government 60

Kellblog

JANUARY 14, 2021

In the prior post we introduced repeatable sales process as the Holy Grail of enterprise software sales and, unlike some who toss the term around rather casually, we defined a repeatable sales process as meaning you have six things: Standard hiring profile. (This is the second in a three-part restructuring and build-out of a previous post.

Sales Hiring 98

Sales Hiring Enterprise Sales Software Review 98

SaaStr

MARCH 7, 2024

It’s one of the top 3 pain points of mid-market and enterprise CFOs. This is not suitable for the mid-market and lower enterprise segments, which remain underserved. However, this enthusiasm is notably more focused on specific segments and business models. 2024 is also a year of truth.

Payments 210

Payments Payment Services Payment Solutions Scale 210

SaaStr

OCTOBER 11, 2023

▶️ Radically more efficient, $600m+ adj operating income run-rate ▶️ 29% of biz from enterprise (Plus) — Jason ✨Be Kind✨ Lemkin  (@jasonlk) October 10, 2023 5 Interesting Learnings: #1. From a business model perspective, Shopify has in essence been a fintech and merchant product first and a SaaS product second for quite some time.

Payments 247

Payments Merchant Services Payment Solutions Revenue 247

Tom Tunguz

JANUARY 22, 2023

Longer-term contracts & steadier enterprise buyers help smooth shocks for B2B companies. The main challenges facing B2B startups today are decreases in seat counts as their customers downsize & slower sales cycles which creates volatility in bookings , which has caused more layoffs than an anytime in the last four years.

B2C 287

B2C B2B Headcount Innovation 287

SaaStr

FEBRUARY 27, 2023

They credit this growth to their global team, a switch to an enterprise business model switch, and flexible work operations. Moving from self-service to enterprise As your product improves, your user demands change, requiring a revamp of the business model to satisfy high-paying customers.

Scale 202

Scale Sales Hiring Sales Recruiting Scaling 202

SaaStr

JUNE 22, 2023

SaaStr Trying to pursue a “Grass is Greener” business model. Enterprise folks want to do freemium because they think it is easier. Perhaps most importantly these days, “PLG” does not magically make a business model work, or a product magically sell itself. But they can challenge how you think about the market.

SMB 236

SMB SaaS B2C Interviewing 236

Totango

JANUARY 23, 2020

Some churn is inevitable no matter what business model you employ, but it does not just occur randomly. The digitization of business, however, has made renewals even more important. As such, enterprises need to prioritize cultivating long-term customer relationships that foster continual, mutual growth.

Churn 105

Churn Enterprise Strategy Management 105

SaaStr

AUGUST 10, 2022

This is the secret sauce to Atlassian’s business model. So while Atlassian has plenty of enterprise customers, it hasn’t gone that enterprise. And come join Atlassian’s CRO LIVE at 2022 SaaStr Annual on Sep 13-15 sharing how they scale their unique business model!

Scale 232

Scale Headcount Cloud Business Model 232

SaaStr

JULY 5, 2023

And here you can see the magic in Mongo’s business model. Top 100 Customers are 33% of Revenue, and Enterprise Customers are 75% of Revenue. 75% of their revenue is Enterprise, even though it’s a small percent of total customer count. Wow, just an epic product, CEO, business model, and success story.

Scale 188

Scale cloud efficiency Cloud Business Model 188

CustomerSuccessBox

APRIL 19, 2022

One of the key drivers for growth in the B2B SaaS industry is the customer success based business models. These models exponentially increase the revenue goals of such organizations. So, as an enterprise, you’d require an ‘ Enterprise Customer Success Management ‘ system in place!

Customer Success 52

Customer Success Enterprise Management User Experience 52

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. Very excited to talk to you today about building consumer grade products for the enterprise. Shanee Ben-Zur.

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

Andreessen Horowitz

SEPTEMBER 18, 2023

In enterprise healthcare, there are many “Jobs to be Done” (JTBD) for AI. This piece, Part A, uses Clay Christensen’s Jobs to be Done lens, along with an assessment of viable product wedges and business models, to share what we see as the most promising applications of AI in enterprise healthcare.

Healthcare 142

Healthcare AI Artificial Intelligence Payment Solutions 142

SaaStr

NOVEMBER 25, 2022

They demonstrate spectacular growth and expansion while revolutionizing and disrupting industries with new business models. Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. How Atlassian does business . Scale-ups are exciting.

Scale 230

Scale Scaling Marketplace as a Service Entrepreneurship 230

Clouded Judgement

MARCH 22, 2024

In it's truest form, ARR is used by pure SaaS business models to describe the aggregate annual value of the entire customer set. Many laude the SaaS business model because ARR is inherently predictable - you know what you’re revenue will be over the coming 12 months, and sometimes even further out than that.

AI 183

AI Revenue Cloud Technical Advisors 183

SaaStr

NOVEMBER 30, 2023

Those familiar with ICONIQ’s work will recognize the ICONIQ Growth Enterprise 5. Most successful companies grow by moving up-market, increasing ACVs, and closing larger Enterprise customers. But the reality is that while those Enterprise customers are wonderful, they’re also more complex and demanding.

Scale 239

Scale Sales Hiring Scaling Outsourced Development 239

Totango

FEBRUARY 6, 2020

The rise of the recurring revenue business model has placed the customer in control of their business partnerships. The following key factors will help you gather and share customer information so that every member of your enterprise can provide personalized, proactive value to customers. Customer Lifecycle Management.

Customer Success 92

Customer Success Enterprise Strategy Software Review 92

SaaStr

SEPTEMBER 9, 2022

Traditional software had 90% gross margins, and the classic enterprise sales reps, the best ones, could close a million or more dollars a year. Not a bad thing per se, but it also put a lot of pressure on business models. Sales reps in low NRR and high churn environments got paid almost the same as enterprise reps.

Scale 318

Scale Venture Capital Sales Hiring Sales 318

OpenView Labs

MARCH 27, 2020

Whether your company has paused hiring, is still hiring or will be in the future, having the right people for your business and stage will always be a priority. Building an effective (and committed) enterprise sales team for the long haul starts with the people you hire. So let’s clear the air before going any further.

Sales Hiring 52

Sales Hiring Enterprise Underperforming Technical Team Scale 52

Stax

APRIL 18, 2024

While they operate under different business models, ISVs and SaaS share similarities in software development, cross-platform accessibility, and industry reach. ISVs and SaaS providers differ in software distribution, licensing models, hosting responsibilities, support options, upgrade and maintenance procedures, and scalability.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Andreessen Horowitz

APRIL 12, 2024

Whether it’s industry debates over business models and the actual definition of open , or governments actively discussing how to regulate models, seemingly everyone has an opinion on what it means for AI models to be open. But to be fair, there’s a reason for this.

AI 92

AI Artificial Intelligence Generative AI Government 92

SaaStr

DECEMBER 28, 2023

Many founders hit the brakes on growth to pivot towards profitability when in reality, the right combination is aiming for durable growth with a profitable business model. Nina focuses on venture and growth investments in enterprise SaaS, vertical SaaS, and AI. Be careful not to over-rotate based on short-term market dynamics.

Technical Review 213

Technical Review Software Review Payment Solutions Venture Capital 213

Tom Tunguz

FEBRUARY 6, 2022

The first company is a $100m ARR business growing at 100%, trading at 50x ARR, a $5b enterprise value. – Notes: this post compares multiples across four companies which have different markets, business models, and margin structures. Multiple (ARR/EV). The fourth company grows 65% on $7b in ARR, implying a $29b EV.

Investment 256

Investment Pricing Business Model Enterprise 256

Navint

JULY 29, 2020

DENVER and BOSTON – July 29, 2020 – BillingPlatform, the leading global cloud-based monetization and billing solution provider, and Navint, an advisory and technology firm that helps organizations drive growth and operational efficiency, today announced a partnership specifically designed to address the diverse business models and complex billing requirements (..)

Enterprise 52

Enterprise Operational efficiency. Revenue Business Model 52

User Pilot

APRIL 8, 2024

The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. This approach is becoming increasingly popular, even for the enterprise client. How is it different from the top-down business model?

Strategy 79

Strategy Business SaaS Customer Lifetime Value 79

Totango

FEBRUARY 6, 2020

The rise of the recurring revenue business model has placed the customer in control of their business partnerships. The following key factors will help you gather and share customer information so that every member of your enterprise can provide personalized, proactive value to customers. Customer Lifecycle Management.

Customer Success 62

Customer Success Enterprise Strategy Software Review 62

SaaStr

JUNE 1, 2021

You’ll find as you get bigger, and deal sizes go up, fewer and fewer customers will do the work for a real free trial in enterprise deals at least. It’s harder to build an enterprise-grade product so intuitive that it can be used in seconds. Freemium is a business model. One side benefit you get is a better product.

Scale 317

Scale Engineering Enterprise Business Model 317

Totango

DECEMBER 20, 2023

The best of both worlds: unmatched enterprise-grade implementation and usability The G2 Winter 2024 reports ranked Totango as the number one customer success software in the enterprise implementation index. This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process.

Software Review 108

Software Review Technical Review User Experience Enterprise 108

SaaStr

OCTOBER 25, 2021

“[You] have to get some sort of dollar commitment for pilots in Mid Market and Enterprise deals. ” and “Something we found really effective at CoursKey, and other vSaaS businesses will likely find as well: Instead of running pilots, sign a multi-year contract but give them an opt-out after 3-6 months. .

Pricing 293

Pricing Scale Enterprise Onboarding 293

Subscription Flow

NOVEMBER 30, 2023

This includes everything from media content to enterprise software solutions and technology infrastructure. Lo and behold, this is where the pay per use business model examples enter the picture because this is a completely new business model that drastically changes who gets what and how much is needed to accommodate flexible consumption.

Payment Solutions 59

Payment Solutions Payment Features Pricing SaaS Payments 59