Intercom, Inc.

DECEMBER 13, 2018

As Workplace’s global head, Julien Codorniou has been spending the past few years exploring how to make his department align with Facebook’s mission while executing an entirely different business model that relies on companies promoting community within their workforce. It’s about creating communities. Guess what?

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Navint

JANUARY 29, 2019

And um, and even when you know, when companies sort of violate that relationship, you can see the customer’s rebel and that’s where churn spikes up in the business model, gets a little shaky. So we do think it’s simply a much better business model, but you have to, you know, overcome that hump of a leap of faith.

Subscription 53

Subscription Payment Features Marketplace as a Service Scale 53

Software Platform Consulting

MARCH 7, 2016

Angie’s List, which invented the home services marketplace (in 1995) announced it would drop its “paywall” The paywall charged buyers to search its directory and reviews before communicating with contractors. The Original Angie’s List Business Model. The Beginning of the End. for a year. (I

Pricing 40

Pricing Marketplace as a Service Marketing Software Review 40

The Marketing & Growth Hacking Publication

AUGUST 11, 2020

On landing on the homepages of the websites, you have to decide which option you will pick based on how they communicate their offerings. Therefore, you owe users the responsibility of communicating the value of your product to them, the best way possible. Clearly communicate what makes your service stand out.

Startup 59

Startup Marketplace as a Service Growth Hacking Communication 59

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. My co-founder and I were running a design agency and we noticed a persistent problem in communicating ideas to remote clients. We also think about community and consultants and professional services as an ecosystem around our product.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers. . #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers. . #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

User Pilot

JULY 14, 2022

User onboarding is important because it’s core to the business model of any SaaS company: you need to meet your users’ expectations by delivering on their expectations of what value they’ll get. A common misconception is that user onboarding is simply about getting users to sign up for your product or service.

Onboarding 84

Onboarding User Experience Marketplace as a Service Social Media 84

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. For example, if you’re a product-led company, you may consider a freemium business model to build a user base of free trial customers quickly. When performing cold outreach, keep your communications short and concise. Cold Outreach. Free Trials.

Acquisition 59

Acquisition Scale Strategy Software Review 59

SaaSHolic

DECEMBER 2, 2021

Onboarding within of itself is a bonafide industry, meaning that it’s a mature industry with robust practices you can use for your business model as a SaaS provider. You might think that you have a relatively easy-to-use service because you know what it is meant to do. What is successful onboarding? Product Tours.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

OpenView Labs

FEBRUARY 11, 2021

While inevitable and with multivariate causality, it speaks to the product’s maturity and business model. When this happens, fix the product, pivot the business model, or expand the distribution channels. Creating a marketplace does just that. Watching margin compression ensures vigilance against irrelevance.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

Sales Hacker

AUGUST 6, 2018

Finding the best live chat software in a crowded marketplace can be tricky. Fortunately, this just means there’s bound to be an option that fits perfectly with your business model. 1) Real-time communication. Self-service portals can be frustrating, but Bold360 empowers teams to offer useful answers to customers.

Sales Hiring 80

Sales Hiring Software Review Technical Review Sales 80

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Because horizontal SaaS companies serve both startups and enterprise businesses, scalability is a key selling point.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Blulogix

FEBRUARY 23, 2024

The landscape of agile monetization is rapidly evolving, driven by technological advancements, shifting consumer expectations, and new business models. This decentralization can significantly reduce fraud, streamline operations, and build trust between service providers and consumers.

Artificial Intelligence 52

Artificial Intelligence Trends Subscription Payment Features 52

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. Sam Jacobs : What’s the business model? And the ones that aren’t are generally, kind of related industries, IT services and those sorts of things. And the other thing I learned is it’s very, very hard to build a two-sided marketplace, Sam.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

Intercom, Inc.

MAY 28, 2020

Here are five quick takeaways: One of Aircall’s superpowers is that it built an App Marketplace – and then opened it up for partners to build their own integrations. Today, more than 60% of the tools on the marketplace have been built by third parties. Short on time? That’s the power of becoming a platform.

Marketplace as a Service 186

Marketplace as a Service Cloud Government Retention 186

SaaStr

JUNE 10, 2021

Marten Mickos: We heard here that the cloud business has a combined market cap already of over a trillion dollars. So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

SmartKarrot

JUNE 25, 2021

No business can survive in the long run without a loyal customer base for its services or products. The Customer Development model is not a replacement for the Product Development model, but rather a companion to it. Inputs that come in from customers will shape the business model. The customer is right.

Development 10

Development SaaS Sales Hiring Marketplace as a Service 10

BetterCloud

AUGUST 16, 2018

The data was collected as part of Exactis’ service as a “compiler and aggregator of premium business and consumer data,” which they then sell for profiling and marketing purposes. Virtu’s email encryption uses nation-state grade security that was originally designed for interagency communications post 9/11.

Payment Methods 40

Payment Methods Payment Services Payment Solutions Technical Review 40

SaaStr

NOVEMBER 7, 2019

If you think about it that way, then I think it simplifies a bit the equation, and you can think of how does that apply to your business? Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 119

Payments Merchant Services Payment Solutions Payment Services 119

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. In her expanded role, Ellen will continue to lead global system engineering and enablement and will add professional services and customer support to her team.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Unbounce

JUNE 16, 2020

Depending on your business model and stage of growth, a partner program will likely take on different forms. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Sales Hacker

MARCH 2, 2020

You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Old-school communication tools haven’t gone out of style, in fact they’re you’re most powerful resource. In today’s crazy marketplace, new sales strategies are needed to penetrate these big accounts.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

ChurnZero

OCTOBER 12, 2021

VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. They also used In-App Messaging to communicate with hard-to-reach clients in the onboarding process.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 257

SaaS Payments Scale Payment Services Payment Solutions 257

SaaSX

FEBRUARY 26, 2020

Today’s digital marketplace is a vast and wild place. Consider this: A business that’s best suited to a channel partner program is a business that’s already dealing with a full deck (read: already well established). It can get a little lonely out there. But don’t worry––we can help you jumpstart the process. . Ask yourself: .

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

ChurnZero

OCTOBER 12, 2021

Onboarding Hero – VAIRKKO VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. The SPINS service model doesn’t allow for 100% coverage of a CSM to every client.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

User Pilot

JULY 28, 2023

Pros: Validate how effective your solution is with your target audience before starting development Particularly useful for service-based startups Cons: Users won’t always have the ‘concierge’ experience: other prototypes may be required #11 – Wizard of Oz MVP What is it? through split tests).

Marketplace as a Service 75

Marketplace as a Service Social Media Development Machine Learning 75

Chart Mogul

SEPTEMBER 15, 2023

The SaaS Business Model & Metrics: Understand the Key Drivers for Success by David Skok, Matrix Partners SaaS Metrics — 201 A slightly deeper dive into SaaS industry metrics. The purpose of this piece of writing is to extend the 7 Powers framework to examples from modern b2b and software-centric businesses.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Chargify

AUGUST 17, 2017

Sometimes, companies successfully grow when transforming their main products/services into a platform, into an ‘ecosystem,’ where they can create new complimentary products/services. Communicate with your sales team: What are prospects asking for that you don’t have, but the competition does? Capitalize on marketplace trends.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

How To Buy Saas

APRIL 19, 2024

In recent years, Software as a Service (SaaS) has revolutionized the way businesses operate, offering scalable solutions accessible over the internet. This shift has not only transformed internal business operations but has also significantly impacted external market dynamics.

Marketplace as a Service 40

Marketplace as a Service SaaS Payments Payment Services Artificial Intelligence 40

Sales Hacker

AUGUST 18, 2020

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, unimaginable, impossible. Walk us through the basic business model.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

SmartKarrot

AUGUST 5, 2021

It is a specialized discipline that combines technical expertise with business acumen. The Product Operations team takes responsibility for all aspects of product launch operations by combining their expertise in operations, communications, supply chain, and product management. Products can be software, hardware, or even services.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: And at first, I just want to acknowledge that we’re going to talk about the business models of some of our broader customers, some of the things Salesforce is going through. It’s a business crisis.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

SmartKarrot

MAY 27, 2020

The marketplaces over the globe have drastically evolved in the recent period, becoming more utility-based than ever. In this tech-savvy world, digital means of communication have become the soul of the subscription economy. And when you’ve opted for the subscription model, you should always be asking these 3 questions to yourself: .

Subscription 10

Subscription Payment Features Retention Marketplace as a Service 10