User Pilot

AUGUST 15, 2022

Without enough sentiment data, you can’t understand how your customers feel. You can collect customer data using microsurveys across numerous touchpoints in the customer journey. You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product.

Artificial Intelligence 98

Artificial Intelligence Software Review Data Systems Review 98

User Pilot

APRIL 16, 2024

Building a product experience strategy is essential for any SaaS business as it increases product adoption, reduces customer churn , boosts customer lifetime value, smoothes the customer journey, and elevates brand advocacy. Increased brand advocacy : Satisfied and engaged customers will promote your brand through positive word-of-mouth.

Strategy 100

Strategy Customer Lifetime Value Onboarding User Experience 100

User Pilot

APRIL 19, 2024

You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. Choosing between them depends on many factors such as your budget, time availability, and whether you’re looking for more exploratory research data or concrete answers. Interviews.

Market Research 52

Market Research Sales Recruiting Marketing Underperforming Technical Team 52

CustomerSuccessBox

OCTOBER 31, 2021

At CustomerSuccessBox, thought of interviewing Customer Success leaders to understand their perspective of Quarter Business Review. There’s a HUGE opportunity for improvements, roadmap insights, and much more Voice of The Customer (VOC) data insights by way of QBR/EBRs. How do you prep a team?

Interviewing 52

Interviewing Technical Review Benchmarks Customer Success 52

Buffer Resources

DECEMBER 14, 2023

0:00 / 0:17 1× They also tend to perform quite well – I’ve only posted a few, but they tend to be one of my top-performing formats, a win for my personal branding efforts. And according to our internal data, they have the third-highest engagement rate after video and photo posts at 4.2

Social Media 116

Social Media Payment Methods Payment Solutions AI Search 116

Sales Hacker

OCTOBER 31, 2023

Sophie Buonassisi is the Vice President of Marketing at GTMfund, overseeing GTMnow – the media arm of the GTMfund brand – and the internal community. They combine your sales and marketing data with our validated B2B data and AI to create Account Intelligence that informs every step of your buyer’s journey.

Scale 95

Scale Marketing Interviewing AI 95

User Pilot

APRIL 17, 2024

Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media. A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization.

AI Search 95

AI Search Social Media Cross-platform App Design (Application) Systems Review 95

User Pilot

NOVEMBER 30, 2023

TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. That’s whose problems you want to solve, Based on goals and audience, select a range of research techniques, like surveys , interviews, or user behavior tracking.

Interviewing 97

Interviewing User Experience Technical Review Trends 97

User Pilot

OCTOBER 29, 2023

The key factors that affect the willingness to pay include the state of the economy, the quality of the product, your competitors, your brand image, and customer behavior. Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. Interview preparation template.

SaaS 104

SaaS Interviewing Pricing Market Research 104

User Pilot

APRIL 25, 2024

It encompasses the gathering, analysis, and interpretation of data, which aids in identifying consumer demands, anticipating market trends, and staying ahead of the competition. Within this realm, necessary components consist of primary and secondary data gathering, thorough analysis, and insightful interpretation.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

User Pilot

JANUARY 10, 2024

Implement this user research process to gather data that’s exhaustive and actionable: Define your main objective and build a hypothesis. Start collecting data. Ultimately, addressing these gaps not only boosts user satisfaction but also cultivates customer loyalty and positive brand perception. What is user research?

User Experience 104

User Experience Interviewing SaaS Underperforming Technical Team 104

User Pilot

NOVEMBER 9, 2023

Instead of using a simple satisfied-or-not format, these levels of satisfaction allow you to get more detailed data on how users perceive your brand and find ways to improve customer retention. Reaching out to users for 1-on-1 interviews and getting more detailed feedback about their satisfaction levels. Net Promoter Score.

Customer Lifetime Value 101

Customer Lifetime Value Software Review Interviewing Retention 101

User Pilot

JANUARY 22, 2024

A good growth strategy is also data-driven. This means collecting feedback data to measure customer satisfaction. It also means constantly tracking and analyzing KPIs and customer behavior data. Whether that is brand awareness, lead generation, or sales, your chosen framework should align with the objective.

Product Marketing 103

Product Marketing Marketing Social Media Scale 103

Totango

OCTOBER 7, 2021

Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way. You can then leverage this data by triggering automated workflows which promote higher engagement. Conduct Customer Interviews.

Software Review 101

Software Review Technical Review Interviewing Benchmarks 101

User Pilot

AUGUST 10, 2023

Relational NPS surveys are designed to gather information on the health of your brand identity and customer relationships. How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations.

SaaS Payments 93

SaaS Payments Payment Solutions Software Review Interviewing 93

User Pilot

NOVEMBER 30, 2023

You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. Interview existing customers Another good way to identify emerging market gaps is by interviewing your customers. Spotting market gaps: interview invite.

Underperforming Technical Team 102

Underperforming Technical Team Marketing Market Research Outsourced Development 102

SaaStr

OCTOBER 30, 2021

Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! I sent cold emails and LinkedIn messages and ended up with nine interviews. From those nine interviews, I received four offers. The more data you have, the better. 7 Tips to get 7,000 Customers.

Scale 254

Scale Sales Hiring Sales SMB 254

User Pilot

JANUARY 29, 2024

Collect user feedback and conduct regular user interviews to understand users’ challenges and generate feature ideas. Other simplification techniques include using a progress bar to show progress, enabling auto-fill for data fields, and featuring a simple but prominent CTA button. What is SaaS UX design?

SaaS 105

SaaS Interviewing User Experience Onboarding 105

User Pilot

SEPTEMBER 15, 2023

Preference testing uses both quantitative and qualitative data to evaluate how users perceive different designs. Before making any decisions, ensure that the differences in quantitative data are statistically significant. They are a source of both quantitative and qualitative data , and the results are simple to interpret.

Interviewing 92

Interviewing Scale AI ChatGPT 92

User Pilot

FEBRUARY 3, 2023

Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. Build a customer journey map to make sure you’re hitting all the touchpoints and understanding how customers engage with your brand at every moment. Creating user segments in Userpilot.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

Totango

JULY 28, 2021

Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. This can determine whether customers renew or churn and whether they become loyal ambassadors for your brand. Developing meaningful interview questions.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

MARCH 14, 2024

How to measure customer behavior with data analytics. TL;DR Customer analytics or customer behavior analytics is the practice of collecting and analyzing customer data to make better business decisions. Benefits of analyzing customer data: Understand customer behavior patterns. This data isn’t just for top-level strategy.

Customer Lifetime Value 103

Customer Lifetime Value SaaS Underperforming Technical Team Retention 103

30 Day Leadership

MAY 24, 2022

26:01 - Understanding your organization's brand - How does Bill recommend going about this process? 28:51 - Third party feedback - Is there ever a situation where the individual gathering the feedback is not the one asking the interview questions? 30:20 - Bill's advice to himself - What advice would Bill give his younger self?

Underperforming Technical Team 52

Underperforming Technical Team Leadership Data B2B 52

30 Day Leadership

MAY 24, 2022

26:01 - Understanding your organization's brand - How does Bill recommend going about this process? 28:51 - Third party feedback - Is there ever a situation where the individual gathering the feedback is not the one asking the interview questions? 30:20 - Bill's advice to himself - What advice would Bill give his younger self?

Underperforming Technical Team 52

Underperforming Technical Team Leadership Data B2B 52

User Pilot

DECEMBER 13, 2023

Conducting detailed customer interviews alongside JTBD surveys, focusing on users’ experiences and needs, provides valuable insights for developing products that effectively meet user needs and fit seamlessly into their lives. These can be features, pricing, brand reputation, or other factors influencing consumer choice.

Software Review 105

Software Review Underperforming Technical Team Interviewing Innovation 105

FastSpring

MARCH 15, 2024

And as the CEO of both Skillshot Media (a turnkey events production company for esports events) and Ghost Gaming (a “gaming lifestyle brand” that supports esports teams and gaming content creators such as Twitch streamers), he dives ever deeper into marketing to gamers and other gaming industry professionals.

Payment Methods 179

Payment Methods Marketplace as a Service Payment Solutions Payments 179

User Pilot

JANUARY 16, 2024

Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. In case of negative reviews , invite the customer to a one-on-one interview to learn more about their problems and try to fix them. Analyze the collected reviews to find improvement opportunities. Look no further!

Systems Review 105

Systems Review Scale SaaS Branding 105

User Pilot

JUNE 20, 2023

Creating a positive first impression with a warm welcome message and data-backed onboarding. Obtaining (and acting on) users’ opinions of your product through user feedback and interviews and more. It is a feeling of confidence that your product will meet their needs and protect their data. Why is user trust important in UX?

Payment Methods 97

Payment Methods SaaS Payments Strategy Payment Services 97

SaaStr

NOVEMBER 8, 2022

Some companies have a recruiting team and a separate talent sourcing team to identify candidates for initial phone interviews, while others have hiring managers in charge of the end-to-end talent acquisition process. Like customer acquisition, talent acquisition is focused on recruiting. Stage 2: Employee Onboarding . Phase 1: Hiring .

Underperforming Technical Team 207

Underperforming Technical Team Technical Review Acquisition Company Culture 207

User Pilot

DECEMBER 15, 2023

Use a range of techniques and tools, like interviews, surveys , and product analysis to collect diverse user data to inform screening. Finally, use all the data to score the ideas on each of the criteria. Company vision – Is the product idea aligned with your organizational vision, business goals, and branding?

Development 103

Development Market Research Interviewing Trends 103

User Pilot

AUGUST 24, 2023

Follow up with an exit interview to gain more valuable insights. Collecting and acting on this data will help reduce churn in the long run. The offboarding data you want to gather is important but not as important as ensuring you don’t burn bridges with the customer. Use a modal or slideout to send your interview invite.

Churn 98

Churn Interviewing Subscription Payment Features 98

User Pilot

MAY 30, 2023

You can start by collecting data on your existing users through: Product usage data User surveys (such as churn surveys , end-of-trial surveys, CSAT surveys , etc.) User interviews Website analytics Product analytics , and more. Next, analyze the data to find similarities and patterns among your users.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

SaaStr

JANUARY 6, 2021

We also recommend diving into some of our top articles on how to succeed during the interview process and your first few months once you’ve gotten the job including: How to Succeed as a First-Time VP of Sales. Reply back and I’ll put together a list. — Jason BeKind Lemkin (@jasonlk) January 4, 2021. More on this opportunity here.

Sales Hiring 317

Sales Hiring Scale Payment Solutions Payments 317

Buffer Resources

OCTOBER 23, 2023

Use storytelling techniques to engage viewers In an interview with Jay Clouse, YouTuber Jenny Hoyos shared how she figured out how to consistently go viral, and her storytelling techniques play a huge role. Behind-the-scenes looks : Humanize your brand by offering a glimpse behind the curtain.

Social Media 127

Social Media Trends Engagement Branding 127

User Pilot

MARCH 21, 2024

We explored 10 of them, and they involve: Conducting customer research to understand customer behaviors and needs through surveys, interviews, and testing. Collecting customer data with welcome surveys to segment users and personalize the onboarding experience. Why is customer lifecycle management important?

Strategy 104

Strategy Software Review Social Media Engagement 104

Totango

OCTOBER 7, 2021

Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way. You can then leverage this data by triggering automated workflows which promote higher engagement. Conduct Customer Interviews.

Software Review 71

Software Review Technical Review Interviewing Benchmarks 71

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. . Customer advocacy is one of the most powerful marketing tools any brand can have.

Scale 236

Scale Sales Hiring Scaling B2B 236