User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

JANUARY 22, 2024

For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey. A good growth strategy is also data-driven. This means collecting feedback data to measure customer satisfaction.

Product Marketing 105

Product Marketing Marketing Social Media Scale 105

Totango

JULY 28, 2021

Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. This can determine whether customers renew or churn and whether they become loyal ambassadors for your brand. Developing meaningful interview questions.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

DECEMBER 13, 2023

The jobs-to-be-done (JTBD) framework is a customer-centric tool for product development and innovation, focusing on understanding the specific tasks or “jobs” customers hire products to do, providing insights into customer motivations, guiding innovation, aligning product features with real needs, and aiding in market segmentation.

Software Review 105

Software Review Underperforming Technical Team Interviewing Innovation 105

User Pilot

JANUARY 10, 2024

Implement this user research process to gather data that’s exhaustive and actionable: Define your main objective and build a hypothesis. Start collecting data. Book a demo to discuss your needs with our team and get tailored solutions. Taking this targeted approach ensures the data you obtain is relevant and actionable.

User Experience 105

User Experience Interviewing SaaS Underperforming Technical Team 105

User Pilot

MARCH 14, 2024

How to measure customer behavior with data analytics. TL;DR Customer analytics or customer behavior analytics is the practice of collecting and analyzing customer data to make better business decisions. Benefits of analyzing customer data: Understand customer behavior patterns. This data isn’t just for top-level strategy.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Strategy 104

Strategy Underperforming Technical Team User Experience SaaS 104

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

Underperforming Technical Team 98

Underperforming Technical Team Social Media Scale Interviewing 98

30 Day Leadership

MAY 24, 2022

Good and bad examples of leadership are around us all the time… But, how often do you step back and recognize them for being examples? 18:36 - Building rapport and trust - How does Bill ensure that his team is successful? 26:01 - Understanding your organization's brand - How does Bill recommend going about this process?

Underperforming Technical Team 52

Underperforming Technical Team Leadership Data B2B 52

30 Day Leadership

MAY 24, 2022

Good and bad examples of leadership are around us all the time…. 18:36 - Building rapport and trust - How does Bill ensure that his team is successful? 26:01 - Understanding your organization's brand - How does Bill recommend going about this process? The cost of not consistently developing your leadership skills is enormous.

Underperforming Technical Team 52

Underperforming Technical Team Leadership Data B2B 52

User Pilot

JANUARY 8, 2024

By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche. This expands your reach to a broader audience and adds credibility to your brand. How Clearcalcs improved user activation with Userpilot.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

User Pilot

JUNE 20, 2023

Creating a positive first impression with a warm welcome message and data-backed onboarding. Obtaining (and acting on) users’ opinions of your product through user feedback and interviews and more. It is a feeling of confidence that your product will meet their needs and protect their data. Why is user trust important in UX?

Payment Methods 98

Payment Methods SaaS Payments Strategy Payment Services 98

User Pilot

FEBRUARY 3, 2023

Gather insights about your customers from internal teams. Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. The customer database is a great place for established businesses to begin gathering the above data. Creating user segments in Userpilot.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

User Pilot

JUNE 30, 2023

Use both close-ended and open-ended questions to collect holistic VoC data. This data allows product managers to make more informed product development and roadmap planning decisions. What are the different techniques to collect VoC data? Trigger customer feedback surveys contextually for existing customers.

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. The same is true of data - data informs decision-making, but doesn’t replace it.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Sales Hiring 91

Sales Hiring Customer Success Sales Recruiting Technical Review 91

User Pilot

MAY 30, 2023

You can start by collecting data on your existing users through: Product usage data User surveys (such as churn surveys , end-of-trial surveys, CSAT surveys , etc.) User interviews Website analytics Product analytics , and more. Next, analyze the data to find similarities and patterns among your users.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

User Pilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. If you can find buyers at this stage, you’re onto something.

Underperforming Technical Team 104

Underperforming Technical Team Sales Recruiting Social Media Market Research 104

User Pilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. What is sentiment analysis? Source: G2.

Artificial Intelligence 52

Artificial Intelligence Social Media Software Review Technical Review 52

Neil Patel

SEPTEMBER 28, 2020

Competitors and key players: You’ll want to identify your competitors and their strengths and weaknesses. Strengths and weaknesses: Point out the areas where you have an advantage in your market or where you’re most vulnerable. This is important because it gives you several data points you can use to evaluate their work.

Strategy 124

Strategy Underperforming Technical Team Advertising Scale 124

Sales Hacker

AUGUST 11, 2023

I’ve had about two months now to process the news, and couldn’t be more excited to hit the gas pedal on the new brand. This week I sat down and interview the VP of Sales at Crunchbase , Ang McManamon. She is currently the VP of Sales at Crunchbase, where she leads a high growth team out of New York City. Grit is a must-have.

Scale 64

Scale Leadership Sales Hiring Sales 64

GetUplift

NOVEMBER 15, 2022

And it’s a challenge a lot of D2C brands face. If you’re familiar with the emotional targeting methodology at all, then you know that this happens through a potent mix of: VOC research — including visitor surveys , customer surveys and customer interviews — that tells us how the best fit customers speak, think and feel.

Sales Hiring 52

Sales Hiring Underperforming Technical Team Sales Consulting 52

Neil Patel

OCTOBER 24, 2020

Unfortunately, your in-house team doesn’t have the required expertise to push through change. Our team at Neil Patel Digital has compiled the ultimate guide below to help you understand the nuances of working with a consultant for the best results. How to Find a Good Consultant – Getting the Interviewing Process Right.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Sales Hacker

DECEMBER 1, 2020

If you missed episode 137, check it out here: Team Selling: A Comeback Story for 2021 with Trish Bertuzzi. The role of branding in marketing [19:27]. The role of branding in marketing [19:27]. Building and leveraging a differentiated brand as a growth amplifier [22:29]. Subscribe to the Sales Hacker Podcast. Great author.

VP of Engineering 63

VP of Engineering Branding Scale Marketing 63

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Across markets, companies were “taking big data sets and visualizing them in interesting ways to create user experiences.” We started talking about, what is the ethos of the brand?

Payment Methods 136

Payment Methods Marketing Payments SaaS Payments 136

User Pilot

MAY 1, 2021

There are a lot of both in-app tools and outside the app methods of collecting user sentiment data to understand what your users really want, we’re going to show you the best practices and which common mistakes to avoid. Specifically, we’ll go over: 9 different methods on how to collect Voice of the Customer data.

Data 52

Data Social Media Technical Review Interviewing 52

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

DECEMBER 21, 2021

In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. What’s the sequence?

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Sales Hacker

APRIL 5, 2022

Winning bigger deals without brand recognition [18:11]. Good companies vs. bad companies [22:48]. So let’s listen to our sponsors, and then we’ll get right into the interview with Andy Paul. Well, if you haven’t, your sales team should be in one soon. The four pillars of selling [12:30].

Scale 80

Scale Sales Underperforming Technical Team Compensation 80

OpenView Labs

JANUARY 19, 2022

Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. Exposure Virality: Every time a user interacts with your product in some way, they expose your brand, and they are happy to do it because it makes them look good. Brand/Community. Viral Use Cases.

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 144

Scale Sales Payment Methods Merchant Services 144

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? How can one determine a closer in the interview process? Below, we’ve shared the transcript of Harry’s interview with Andy. I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. How does Andy think about discounting?

Sales Hiring 204

Sales Hiring Scale Leadership Technical Review 204

Sales Hacker

NOVEMBER 24, 2020

Team selling and why it’s making a comeback [7:43]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back. Show Introduction [00:04].

Underperforming Technical Team 81

Underperforming Technical Team Scale Outsourcing Services Sales Hiring 81

SaaStr

JANUARY 28, 2020

There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there. If something bad happens, you’re going to have to cut your burn, probably. So, what did we learn last time and what do you think will happen this time? Any thoughts?

Sales Hiring 212

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 212

SaaStr

MARCH 20, 2020

Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences. Why does Rachel believe that data tells you the what and customer conversations tell you the why? Below, we’ve shared the transcript of Harry’s interview with Rachel. Loving our podcast content? Harry Stebbings.

SMB 189

SMB Scale Startup Marketplace as a Service 189

FastSpring

DECEMBER 11, 2018

From the first click on a paid-search ad to the final confirmation page after purchase, you need to provide customers with a consistent, branded experience. Understanding your customers’ motivations is key in developing content strategy, products and improving the customer journey. So, get in the data and start looking for patterns.

Payment Methods 62

Payment Methods Business Underperforming Technical Team Social Media 62

SaaStr

JUNE 14, 2019

Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. If that was not enough, Dave currently or has previously sat on the boards of Nuxeo, Alation, Aster Data and Granular. Does Dave agree that if the money is on the table founding teams should take it?

Sales Hiring 149

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 149