Buffer Resources

NOVEMBER 7, 2024

In this article, I will share the competitive analysis framework my team and I have developed (through weeks of research and dozens of iterations), and give you some tips on where to look for data that isn’t publicly available so you can have a competitive advantage. Business & Company metrics 1.1. Funding 1.3.

Social Media 122

Social Media Underperforming Technical Team Technical Review Sales Hiring 122

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

Intercom, Inc.

JUNE 7, 2018

Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services. The North Star Metric is Sean’s way of quantifying the point where customers experience the value of your product.

VP of Engineering 196

VP of Engineering Growth Hacking Underperforming Technical Team Onboarding 196

User Pilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Performance expectations: People using mobile web or app expect speed and instant clarity because theyre often on the go, juggling multiple tasks, or dealing with weak connections. This article will provide an in-depth guide.

Mobile 85

Mobile Underperforming Technical Team Software Review Systems Review 85

Intercom, Inc.

JULY 2, 2020

But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. The evolution of customer support. Customers] just want to use the solution.

Outsourcing Services 254

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 254

User Pilot

MAY 30, 2025

Tracking mobile app performance metrics can feel daunting. But you find yourself puzzled, overwhelmed, and uncertain about which metrics truly matter. Ive been there too You’ll learn to identify and use the right metrics to make smarter decisions. Then, select 3-5 mobile app performance metrics tied directly to it.

Mobile 87

Mobile Metrics Customer Lifetime Value Software Review 87

User Pilot

MARCH 23, 2025

This is where these 10 key mobile app engagement metrics come in, helping track user behavior and preferences to answer all these questions and boost user activation. What are app engagement metrics? App engagement metrics provide quantitative insights into user interactions with your app. What is app engagement?

Mobile 57

Mobile Underperforming Technical Team Engagement Metrics 57

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 65

Mobile Underperforming Technical Team Onboarding AWS 65

Sales Hacker

DECEMBER 4, 2020

A sales dashboard gives your team a fast and efficient way to see all the data that is most important to doing their job effectively. Most customer relationship management (CRM) tools have the built-in ability to create dashboards for your team. 1 Decide What Metrics Matter. What is a Sales Dashboard? Who is the dashboard for?

Underperforming Technical Team 135

Underperforming Technical Team Data Sales Metrics 135

User Pilot

OCTOBER 20, 2024

While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? For instance, a project management app can check welcome survey responses and trigger Flow 1 for project managers and Flow 2 for team members. Similarly, 50% more mentees booked a session with a mentor.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. Today he’s leading Foundation Engineering at Stripe.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. That experience led to his bestselling book, The Sales Acceleration Formula. This has created large amounts of data for running teams. . And the teams now need a more defined structure.

Scale 227

Scale Scaling Sales Recruiting Sales Hiring 227

User Pilot

APRIL 22, 2024

Specify the metrics to track. Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. Book a demo to see how Userpilot can transform your product analysis and help you drive growth. Usability features. The S.M.A.R.T

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Jason Lemkin: But usually your teams can’t do that. So you’re going to need at least three of those in the sales ops team. This always works.

Scale 293

Scale Outsourcing Services Sales Hiring VP of Engineering 293

User Pilot

APRIL 16, 2025

It compounds quietly across every team, workflow, and decision. When data collection is messy, product managers lose visibility, teams waste hours chasing answers, and user experience suffers. This is where tools like Userpilot come in, providing product teams with comprehensive analytics that bridge these dangerous data gaps.

Data 105

Data Underperforming Technical Team Systems Review Technical Review 105

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. Why you need a customer success team.

VP of Engineering 109

VP of Engineering Customer Success Churn Scale 109

Teamgate

JUNE 11, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Great for small to medium teams with a pay-as-you-go pricing model. Ideal for teams needing real-time insights and distributed system support. Best for teams managing complex microservices.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

User Pilot

MAY 31, 2025

Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. Intercom Mobile cons Poor customer support For a support tool, its quite a surprise to see many users complain about the lack of sufficient customer support. Source: G2.

Mobile 70

Mobile Software Review Pricing Underperforming Technical Team 70

Intercom, Inc.

MAY 24, 2018

He sat down with me for a chat that ranged from common mistakes growth marketers make with their data to the backstory behind some of Clearbit’s recent, and in some ways unconventional, book launches ( Data-Driven Sales and Data-Driven Marketing ). We provide data for modern sales and marketing teams across all the products they already use.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

User Pilot

MARCH 25, 2024

The number of sessions per user metric is key to understanding user behavior and user satisfaction with your platform. This article shows you: Easy ways to track this metric using Userpilot and GA4. Popular tools for tracking the number of sessions per user metric: Userpilot. Book a Userpilot demo now. Google Analytics 4.

Metrics 102

Metrics Underperforming Technical Team Engagement Benchmarks 102

Neil Patel

JUNE 21, 2021

You won’t gain word-of-mouth referrals if you provide a poor experience. When you’ve got dissatisfied customers, they don’t stop at telling their friends and family: they often go online and write a bad review. Even worse, they go on social media and detail their poor experience for an even wider audience to see.

Social Media 142

Social Media Underperforming Technical Team Advertising Software Review 142

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

Intercom, Inc.

OCTOBER 15, 2020

In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. We talk about his reasons for writing a book on this topic, his friendship with the late Clay Christensen, and get some further insight on his career so far.

Sales Hiring 265

Sales Hiring Sales VP of Engineering Underperforming Technical Team 265

Kellblog

MAY 5, 2021

The other day I read a book on account-based marketing (ABM), entitled ABM is B2B , and I must say I disliked it. My Thoughts on the Book: ABM is B2B. A marketing book written in marketing copy style. Only after finishing the book, did it really sink in that the book was a sequel [2]. Capital D disliked.

B2B 143

B2B Marketing Underperforming Technical Team Software Review 143

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. The company’s best-selling book, Predictable Revenue , details the hugely successful outbound process and sales created specifically for Salesforce. She’ll be talking about her approach to sales as a team sport.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

User Pilot

AUGUST 17, 2024

Results : Implementing Userpilot allowed Zoezi to prioritize development efforts based on actual user behavior, leading to better resource allocation. If you’re looking for a product growth platform with advanced analytics, feedback, and user engagement features, book a Userpilot demo ! Track page visits. Design onboarding flows.

User Experience 105

User Experience Underperforming Technical Team Software Review Systems Review 105

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 330

Sales Recruiting Sales Hiring Scale Sales 330

SaaStr

JULY 22, 2019

That’s not a bad start. We work with mostly modern teams. Developers were really loyal to the product, and they were able to take the product with them whenever they went. Join us at SaaStr Europa 2020. Roger Scott | EVP @ New Relic. FULL TRANSCRIPT BELOW. Good afternoon. How’s everybody doing?

Scale 231

Scale Scaling Sales Hiring Underperforming Technical Team 231

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Scale 157

Scale Scaling Underperforming Technical Team AI Search 157

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. In this article, we will walk you through ten important user engagement metrics to measure. What are customer engagement metrics? What customer engagement metrics are important to track? Let's get started!

Engagement 98

Engagement Metrics Scale SaaS 98

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Book a demo now to learn more! Put simply, poor customer service interactions increase the likelihood of churn.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

Neil Patel

MARCH 9, 2021

Today, we’re taking a page out of their book and focusing on the quality of leads. Whether you’re running a corporate startup marketing campaign or moving your local business into the digital age , you can’t afford to waste time and money on weak leads. Metrics for Scoring Your Leads. What is Lead Scoring? Demographics.

Scale 123

Scale Underperforming Technical Team Metrics B2B 123

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. What books can I read? billion in 2015.

Technical Review 199

Technical Review Payment Methods Payment Solutions Development Team Review 199

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

FastSpring

JULY 11, 2024

We’re human beings with, we come with baggage, good baggage, bad baggage, prior experience, a perspective. David Vogelpohl (16:03) I’m assuming for those metrics you’re excluding disqualifieds and things like that. Like they’re the most likely to emerge as pipeline and bookings. Sahil Patel (16:09) Yeah.

B2B 168

B2B Scale Underperforming Technical Team Sales 168

Neil Patel

APRIL 12, 2021

Develop a Business Plan. Your marketing plan should include your marketing budget, overall marketing strategy, and plan for tracking metrics. You should track, at minimum, the following four metrics : Churn rate (CR): CR is how many customers you lose, on average, each month. Company Overview. Key Personnel. Which is best?

Outsourcing Services 134

Outsourcing Services Payment Methods Payment Features Subscription 134