User Pilot

MARCH 7, 2024

What metrics you should track? Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. Book the demo to find out more! How do you conduct user engagement analysis? Let's dive right in!

Engagement 105

Engagement Metrics Underperforming Technical Team Scale 105

ChurnZero

MARCH 14, 2024

Every customer success leader has encountered or will eventually encounter a book shift: the process of reassigning accounts between different customer success managers. A book shift is a strategic maneuver designed to align resources and responsibilities within a customer success team.

Customer Success 52

Customer Success Headcount Forecasting Communication 52

Tom Tunguz

JUNE 18, 2019

Over the last decade or so, I’ve compiled a metrics sheet to summarise a SaaS business. Redpoint SaaS Metrics Template. The template is broken into six sections: People, Bookings & Revenue, Cash, Sales, Marketing, Customer Success. This section covers employee satisfaction, headcount, and recruiting metrics.

Metrics 202

Metrics Sales Recruiting Startup SaaS 202

SaaStr

SEPTEMBER 1, 2021

Really, what you tend to see when you keep a stretch VP too long in their current role is flat metrics. You’ll see: Bookings that stop increasing. For example, a great Stretch VP of Sales might get you to from $50k to $500k a month in new bookings. You then see a bit of a slowdown, that slowly cascades. Not at all.

Sales Recruiting 221

Sales Recruiting Scale Sales Hiring Metrics 221

Intercom, Inc.

JUNE 27, 2018

We’ve just launched our latest book, The Growth Handbook. Maybe you don’t understand what metrics you should be tracking? Each weighs in on one the six pieces we believe to be critical to the growth puzzle: acquisition, activation, retention, monetization, testing and optimization, and metrics and measurement.

Acquisition 157

Acquisition Retention Metrics User Experience 157

SaaS Metrics

MAY 19, 2023

Are you looking to capitalize on the vast amount of data at your disposal to optimize bookings and boost revenue? Read more The post Best Strategies for Optimizing Bookings and Revenue first appeared on SaaS Metrics. Good news—there are various methods you can use to achieve these objectives while elevating the experience.

Revenue 52

Revenue Strategy Metrics SaaS 52

SaaStr

MARCH 11, 2021

Your VP of Sales is responsible for a “bookings” number, including renew als, multi-year deals, etc. If so, that may be (and in fact, likely will be) at the expense of new bookings. Also, Bigger Companies tend to incent multi-year contracts as full credit bookings for the entire amount, over all the years. Where The Magic Is.

Sales Hiring 261

Sales Hiring Metrics Sales Churn 261

Tom Tunguz

JANUARY 31, 2021

The key number is the new bookings which implies the growth rate for next year. For sales driven companies, the new bookings number falls out of the number of account executives staffed on the team multiplied by their quota multiplied by the expected quota attainment (typically 60-75%). The average quota attainment is 79%.

Forecasting 144

Forecasting Sales Hiring Headcount Finance 144

Chargebee

MAY 14, 2020

Suddenly, terms like ‘bookings’ and ‘billings’ start sounding the same. It’s a regular Tuesday. Or it could have been, but you’ve just been given the task of preparing a revenue report. There’s a plethora of jargon and definitions. And terms like ‘collections’ and ‘recurring revenue’ only add to the confusion.

Revenue 98

Revenue Metrics SaaS 98

Software Platform Consulting

MAY 28, 2019

This is the third in my series on SaaS Metrics for Enterprise-Driven B2B Networks. Often, as with P2P, payments, Order to Cash, and EDI networks, there may be a significant time lag between: the bookings or cash—if any—coming from one side, and. the eventual bookings or cash coming from the other side of the platform. (And

SaaS Payments 56

SaaS Payments Enterprise B2B Metrics 56

SaaS Metrics

JUNE 17, 2023

This process is considered vital since it helps in budgeting, informed decision-making, Read more The post Predicting Future Revenue: The Power of Accurate Bookings Data in Business Forecasting first appeared on SaaS Metrics.

Forecasting 52

Forecasting Revenue Data Business 52

Baremetrics

JUNE 16, 2021

Since there are endless great books out there, we asked the Baremetrics Twitter community for their top recommendations. Unlike many business books that try to sell you on what to do right, Horowitz instead acknowledges that screw-ups are inevitable, and details how he and his teams overcame challenges. Happy reading!

Scale 97

Scale Startup Sales Hiring PayPal 97

Kellblog

OCTOBER 13, 2022

And what’s the impact on your other SaaS metrics? If ARR is a forward-looking metric [6], what do ARR-based metrics like net dollar retention (NDR) mean [7] in a world without fixed forward commitments? Revenue plus change in deferred revenue, which is designed to estimate bookings (i.e., What Does Recur Mean?

Metrics 133

Metrics SaaS Payments SaaS Payment Features 133

OpenView Labs

JULY 21, 2021

Summer is upon us, and so are the many recommendations of books that one should read. Many lists focus on recently or about-to-be published books. This is a list of books that describes my journey, post facto, of building online software and running a company that makes such software. Today the book is as relevant as ever.

Business 101

Business Artificial Intelligence Blockchain Software Engineering 101

ChurnZero

JUNE 9, 2023

8 metrics to position Customer Success as a profit center with finance While sentiment-based metrics like Net Promoter Score ® (NPS) and customer satisfaction are important, they don’t frame CS work from a financial perspective. To that end, here are the metrics you can use to get started.

Finance 98

Finance Metrics Customer Success Headcount 98

The SaaS CFO

AUGUST 3, 2020

The SaaS revenue cycle all starts with bookings. But what is a booking? And how does a booking differ from invoicing and revenue? SaaS is full of metrics, but in this case, we are mixing SaaS and accounting terminology to make things even more confusing. In this post, I will explain the differences among a […].

Payment Features 91

Payment Features Revenue SaaS Metrics 91

Subscription Flow

JANUARY 5, 2024

While the importance of SaaS B2B metrics has already been covered to death, what has not been covered in as much detail is the whisking out of important B2B SaaS product metrics from the unimportant ones. Read more: The Most Important Metrics to Secure SaaS Funding in 2024 What are B2B SaaS product metrics?

B2B 52

B2B Metrics SaaS Benchmarks 52

Tom Tunguz

MAY 15, 2017

How much revenue do you want to book for your SaaS startup next quarter? The bookings capacity of the business is the amount of business a sales team should book in a certain period. Bookings capacity is calculated as: Bookings_capacity = ? Bookings capacity is calculated as: Bookings_capacity = ? And in 12 months?

Sales Hiring 115

Sales Hiring Sales Recruiting Scale Sales 115

User Pilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. You can book a Userpilot demo to see how to measure growth of a company and take proactive measures to improve it. What is the company’s growth rate?

Metrics 98

Metrics Customer Lifetime Value Benchmarks Churn 98

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

Kellblog

MAY 30, 2022

.” The somewhat counter-intuitive acronym stands for Metrics, Economic buyer, Decision criteria, Decision process, Implicate pain, Champion, and Competition. So this is where John McMahon, the author of The Qualified Sales Leader , comes from and in this post I’ll do a brief review of his book. Why do I say this?

Forecasting 86

Forecasting Sales Software Review Startup 86

SaaS Metrics

JUNE 16, 2023

Read more The post Managing Seasonal Fluctuations: The Importance of Understanding Bookings and Revenue Patterns first appeared on SaaS Metrics. Since the products are seasonal, a business faces major fluctuations, which impacts.

Airlines 52

Airlines Revenue Management Metrics 52

SaaStr

JANUARY 2, 2024

David Sacks classic post on Burn Rate Multiple is A+ and a key metric for every venture-backed startup. It simplifies a lot of complexity into one metric. But the best burn less each month than they bring in in new bookings and revenue (a Burn Multiple of 1x or less).

Startup 261

Startup Metrics Revenue 261

The Angel VC

APRIL 24, 2015

When I talk to SaaS startups and take a look at their metrics, it still happens quite often that some of the numbers aren’t quite clear to me and it takes some time to clarify things. That said, I believe most SaaS companies can focus on a small number of revenue metrics which aren’t overly complicated. Probably just out of habit.

Payments 193

Payments SaaS Payments Metrics Revenue 193

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. Book a demo to learn more today ! To measure this metric, you must define which actions represent reaching value for your users and then count how long it should take to complete them.

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

Tom Tunguz

AUGUST 26, 2019

New products generated 35% of bookings last year. To put the company’s stellar trajectory in context, I’ve plotted its metrics relative to two other incredible monitoring companies: NewRelic (NEWR) and AppDynamics (APPD). This is a measure of turning investment dollars into revenue, a sort of return on equity metric.

Metrics 189

Metrics Benchmarks Scale User Experience 189

Subscription Flow

NOVEMBER 22, 2023

One such way is that of user adoption metrics. By having clear cut SaaS user adoption metrics with the help of user adoption metrics examples, you can see how to leverage these for the betterment of your business. What is user adoption? They can reveal the specifics of your user adoption rates.

Metrics 59

Metrics Customer Lifetime Value Acquisition Retention 59

SaaS Metrics

NOVEMBER 20, 2020

Introduction The book Preparing for The AI & Robotic Revolution is co-authored by Noel Jerke, an executive, entrepreneur and author having experience of more than three decades in the tech sector and his son Grayson Jerke, a college student with a passion for technology.

Technical Review 98

Technical Review AI Artificial Intelligence Technology 98

User Pilot

DECEMBER 12, 2022

Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. Customer loyalty and support metrics: customer retention rate, net promoter score, customer satisfaction score , customer effort score, etc. Product usage metrics. Choose no-code engagement tools instead.

Engagement 98

Engagement Metrics Scale Customer Lifetime Value 98

Kellblog

MAY 16, 2020

Key SaaS Metrics with me. Building a Marketing Org with my old friend Tracy Eiler , CMO at InsideView and author of Aligned to Achieve , a book on aligning sales and marketing. His goal was to do an interview that effectively functioned as a “SaaS Metrics 101” class and I think he succeeded. CAC Payback Period.

Metrics 96

Metrics SaaS Technical Review Interviewing 96

Chaotic Flow

MARCH 25, 2014

My first serious lesson in the criticality of SaaS metrics was about six years ago when I was unexpectedly stumped in a board of directors meeting. I had just presented the booking plan for the year and one of the Director’s in the meeting said that the plan was good, but we really needed to increase our booking rate.

Metrics 156

Metrics Business SaaS Scale 156

SaaStr

MARCH 12, 2024

Another aspect of being financially viable is keeping your books clean. Going through your finances and cleaning your books during a process is an easy way to slow down a process. 2 Hit Your Metrics Another thing is milestones. Keep your books clean. Hit your metrics. Be financially viable.

Software Review 205

Software Review Technical Review Acquisition Scale 205

Subscription Flow

DECEMBER 1, 2023

Gross profit margins, customer acquisition expenses, manufacturing costs, and revenue growth are examples of metrics that may be used in a traditional business model that involves a one-time sale or a perpetual license. The following are the key metrics for subscription business that you need to be on the lookout for in 2023-24: 1.

Subscription 59

Subscription Payment Features Metrics Business 59

User Pilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? Customer Journey KPIs to track: conversion rates and velocity metrics.

Product Marketing 98

Product Marketing Metrics Customer Lifetime Value Marketing 98

User Pilot

APRIL 21, 2024

TL;DR A customer onboarding dashboard is an analytical tool designed to monitor and report different onboarding metrics. Create an onboarding metrics dashboard to measure KPIs like new signups, activation rate , and time to value. Book a Userpilot demo to see how you can analyze onboarding data without coding.

Onboarding 105

Onboarding SaaS Metrics Trends 105

SaaStr

DECEMBER 13, 2023

So Jamin Ball at Altimeter Capital probably does the best job of tracking SaaS and Cloud metrics of public companies of anyone out there.

SaaS 229

SaaS Cloud Scale Metrics 229

Tom Tunguz

DECEMBER 6, 2022

Post-Covid Metrics. Management teams ought to be evaluating whether a PLG or SLG investment produces more bookings per dollar invested. As net income may become a more important metric for valuation, it may replace sales efficiency as a better metric for measuring bookings productivity. GTM Motion.

Headcount 282

Headcount Market Research Acquisition Education 282