SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Below, we’ve shared the transcript of Harry’s interview with Rachel. And then I spent the next year sort of learning about tech marketing, making every mistake in the book. Harry Stebbings.

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SMB Scale Startup Marketplace as a Service 179

FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. It starts with self service. But that’s not how we live.

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Payment Methods Marketing Payments SaaS Payments 124

Sales Hacker

MARCH 2, 2020

As a lifelong learner, I turn to books whenever I want to expand my thinking or improve my performance. And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Books that made the cut: Are on my own bookshelf. The Decision Book.

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Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

DECEMBER 20, 2019

Befofe that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. This interview originally aired as Episode 229 on April 29, 2019. Below, we’ve shared the transcript of Harry’s interview with Manny.

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Scale Sales Hiring Construction Education 141

Intercom, Inc.

JUNE 17, 2021

” What we did was we looked at the marketplace and identified three things that we wanted to capture. From a workplace side of things, we’ll be using all these new tools that Niamh referred to as well, about booking a hot desk when you go into the office. How are they going to manage when they’re doing interviews?

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Construction Technical Review Systems Review Data 207

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Riding the hyper-growth wave. “Why do you have playbooks?

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Scale Customer Success Strategy Sales Hiring 177

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Below, we’ve shared the full transcript of Harry’s interview with Ryan Bonnici. How does Ryan think about the relationship between the two?

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Sales Hiring Sales Recruiting Scale Software Review 131

ProfitWell

JANUARY 27, 2020

And finally, we spotlight Quibi yet again—a company spending more than $1 billion as it crusades into the streaming service battles. He encourages us to look outside our respective industries, because too often we admire the same leaders, read the same business books, and attend the same workshops and talks. Your top subscription news.

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Sales Recruiting Sales Hiring Sales Marketplace as a Service 40

ProfitWell

FEBRUARY 5, 2020

He encourages us to look outside our respective industries, because too often we admire the same leaders, read the same business books, and attend the same workshops and talks. You remember Quibi as the streaming service that launched this year at CES. We’re getting stale, but there are ways to stay fresh. Think about it.

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Sales Recruiting Sales Hiring Marketplace as a Service Mobile 40

Sales Hacker

MARCH 18, 2019

This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. Sam’s Corner.

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VP of Engineering Sales Hiring Scale Technical Review 69

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. Now, without further ado, let’s listen to this interview with Ryan Walsh. So, when a sales professional interviews at accompany, all of that information flows one way from the candidate to the company. Show Introduction [00:10]. We’re showing about 43%.

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Marketplace as a Service CTO Hire Sales Recruiting Data 94

SaaStr

JANUARY 28, 2020

So, Aaron and I wrote a book together in 2014 or something. We wrote a book together. I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. So, the next book is going to be called Predictable Closing.

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Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Neil Patel

JANUARY 20, 2021

Don’t Just Promote Products and Services. Here are some examples of evergreen content using curation-type posts: Video tutorials Recipe posts Testimonials Interviews “How To” posts Q & A’s Thought pieces Lists Checklists Industry-specific stats Weekly roundups Company mentions Industry news. Have top-notch customer service.

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Social Media Software Review Branding Engagement 145

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. Now, without further ado, let’s listen to this interview with Leah Chaney. Who is Leah Chaney and what is BetterGrowth [1:30].

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Scale Sales Hiring Technical Review Customer Success 67

SaaStr

FEBRUARY 11, 2021

10 Great Questions to Ask a VP Sales During an Interview. Let me give you a partial interview script that may help a bit. How do you deal with FUD in the marketplace? . Top-line revenue, inclusive of churn, inclusive of upsells and self-service, net of everything. That’s the magic in a great SaaS VP Sales.

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Sales Hiring Scale Sales Recruiting Sales 363

How To Buy Saas

DECEMBER 1, 2020

SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. SaaS as we already understood is a software as a service. Start Listing your saas on Software and saas Marketplaces.

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Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Sales Hacker

DECEMBER 9, 2021

I spent the past two years interviewing best-in-class sales team to uncover unique approaches that work. They hired GTMP to reach out to prospects offering them a stipend to participate in a best practices study on development and utilization of Amazon-like marketplaces and related in-marketplace advertising. Magnet marketing.

Innovation 101

Innovation Development Business Marketplace as a Service 101

SaaStr

MAY 15, 2020

Below, we’ve shared the transcript of Harry’s interview with Bridget or you can jump to the transcript of Michelle’s podcast. Transcript of Harry’s interview with Bridget: Harry Stebbings: Hello, and welcome back to the official SaaStr podcast with me, Harry Stebbings. I read a book, God, it was years ago, about Marriott.

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Sales Hiring Scale Technical Review Outsourcing Services 195

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. We’ve got an interview with Brandon Meyers, the chief revenue officer of ADARA. Now, without further ado, let’s listen to this interview with Brandon Meyers. Sam Jacobs: Is it a subscription service? So what do we do, right?

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Subscription Payment Features Scale Underperforming Technical Team 106

SaaStr

MAY 3, 2019

Before that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. CEOs everywhere are seeking to innovate, but 81% say their teams are not equipped to meet the challenges needed to compete in today’s marketplace.

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VP of Engineering Sales Hiring Technical Review Development Team Review 149

Sales Hacker

APRIL 21, 2021

I turned to sales for a technical recruiting agency and project management services. 1-2 years of work experience in accounting, FP&A or other financial employment, preferably in quote to cash process functions like booking, billing, order management or accounts receivable. That didn’t go so well at all!

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Scale Technical Review Sales Recruiting Technical Advisors 100

Sales Hacker

OCTOBER 20, 2020

Today we are interviewing an executive and life coach, somebody who has personally helped change my mindset. If you missed episode 131, check it out here: Data, Set, Match: How to Build a Two-Sided Marketplace to Drive Revenue with Ryan Walsh. Now, without further ado, let’s listen to this interview with John Mark Shaw.

Scale 69

Scale Underperforming Technical Team Sales Outsourced Development 69

ChurnZero

JUNE 22, 2021

This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you. We’ll focus specifically on marketing, sales, support, services, product, finance, and leadership. Already an experienced Customer Success Manager?

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Customer Success Churn Consulting Marketplace as a Service 92

Sales Hacker

DECEMBER 8, 2020

A more scientific interview process [20:35]. So there already exists an app store or the Instabase Marketplace where these first-party apps, you can go online now, download an app for automatically processing bank statements or driving licenses or passports. And before I knew it, I just had unprecedented demand for the services.

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Scale Sales Hiring Sales Recruiting Technical Review 98

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. So let’s dig into it. ARR business (40% revenue CAGR since IPO) with a $21.5B

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Anita Nielsen. Anne Slough. Asia Gladden.

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Scale Sales Recruiting Sales Hiring VP of Engineering 130

Chart Mogul

JUNE 25, 2020

For example, a journalist might interview you or write about your product updates or funding rounds. It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace.

SaaS 101

SaaS Business Content Marketing Construction 101

SaaStr

AUGUST 15, 2020

We’ve got everything from self-service all the way up to the enterprise. So how we accomplish something at the enterprise level in a one to few or a one-to-one or a one to few is very different to how you would accomplish it in a self service model. I don’t want to be $10 in services for every $1 in software.”

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Payment Methods Merchant Services Scale Payments 197

SaaStr

FEBRUARY 7, 2020

Below, we’ve shared the transcript of Harry’s interview with Karen. Or how the customer service team is going to deal with companies that aren’t renewing as planned? Harry Stebbings: Okay, so favorite book and why? But then the book broke every algorithm. Harry Stebbings. Karen Page. Alex Ferrara.

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Scale Underperforming Technical Team Investment Sales Hiring 173

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

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Technical Review Scale Sales Hiring Business 40

Chart Mogul

JUNE 25, 2020

For example, a journalist might interview you or write about your product updates or funding rounds. It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace.

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SaaS Business Content Marketing Construction 52

Sales Hacker

JANUARY 24, 2018

In the above example, Jim Keenan of “A Sales Guy” has done the following: Used a cover image to showcase his book (authority). Start by interviewing your current clients. For example, if I were doing this for my content marketing service, Grizzle , I would ask my clients questions like: What does your current PR system look like?

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Sales Recruiting Sales Underperforming Technical Team Social Media 84

SaaStr

APRIL 3, 2019

The biggest companies on earth spend billions of dollars on this service no one’s ever heard of called freight forwarding and they all hate their vendors. So we never should have even been a, we’re in multi sided marketplace. And the reality is we’re in a service business. So we have this enormous market.

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Scale Sales Hiring Systems Review Marketplace as a Service 100

Intercom, Inc.

OCTOBER 24, 2019

She and her partners recently published Get Together , a book that distills key insights from some of their favorite projects and provides practical advice for how to jumpstart a passionate, engaged group. How did you first cross paths then with your little community of co-authors for your book? Get to know your biggest fans.

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Underperforming Technical Team Interviewing Marketplace as a Service Investment 116

Intercom, Inc.

FEBRUARY 21, 2019

I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Ryan is constantly interviewing candidates , because if there’s someone out there who’s better than the current team he’s assembled, he wants them on that team. Ryan: Sure.

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Education Sales Hiring Software Review Sales Recruiting 123

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million

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Marketplace as a Service Scale Payment Solutions Payment Services 189

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? As interviewing 100 applicants can be quite draining, I recommend the following process: 1. A quick HR interview 2. Invite the candidate to a face-to-face or a Zoom interview. Culture fit interview. How are you coming up with the best solutions? How do you organize your work?

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Sales Hiring Startup Scale Software Review 52