User Pilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. It enables them to reach audiences across the globe to drive market expansion and product growth. Our article provides guidance for SaaS teams on how to effectively localize their content. Let’s get right to it. The process includes translation.

SaaS Payments 93

SaaS Payments Outsourcing Services Payment Solutions Payment Services 93

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. Use loyal users and growth loop strategies to bring in new users. Why is customer retention important? Between 75% and 95% of business revenue comes from upsell and renewals.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. First, we’ll review the onboarding process and why it’s crucial. Finally, we’ll offer some tips on why optimizing your onboarding process matters and how you can leverage technology to integrate your checklist into an efficient onboarding process.

Onboarding 92

Onboarding Technical Review Software Review Scale 92

User Pilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. What is product-led growth? What does PLG stand for in marketing?

Strategy 97

Strategy Marketing Scale Software Review 97

User Pilot

JANUARY 23, 2023

Why is retention important in SaaS? Customer retention in SaaS means keeping a customer over the long term. It’s important for sustainable growth since it keeps cash flow coming in. In this article, we cover: How is marketing segmentation used in customer retention? Let’s get started.

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

User Pilot

DECEMBER 13, 2021

Many SaaS businesses confuse adoption with user acquisition. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. SaaS businesses don’t just need to acquire new users. That can be a fatal mistake.

SaaS 98

SaaS Onboarding Innovation Churn 98

CustomerSuccessBox

APRIL 18, 2022

While in the subscription economy, where the prime growth center lies in the customer success effort of the business. Most SaaS businesses fail to align the Product and Customer Success teams to drive great experiences and outcomes. Why Aligning Product and Customer Success Is important? Growth-oriented CSM; Product-Driven CSM.

Scale 52

Scale Customer Success Scaling Onboarding 52

User Pilot

JUNE 19, 2023

Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention. Why use cohort analysis to measure customer retention? What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? Let’s get right to it!

Retention 94

Retention Social Media Customer Lifetime Value Acquisition 94

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. So, instead of relying on the dev team to implement in-app experiences the way you want, why not try a Userpilot demo to see how you can improve adoption?

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

Baremetrics

NOVEMBER 2, 2020

Perhaps this is why tiered pricing is so popular for SaaS companies. And In this guide, we’ll break down everything you need to know about packaging your service into tiers, why it makes sense and the best practices for doing so. Like, literally. That’s because the concept of picking a service plan is tried-and-tested.

Pricing 98

Pricing Scale Enterprise Startup 98

User Pilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. Tooltips are a neat little feature designed to draw attention and help users understand how to interact with your SaaS product. Ready to get started? Let’s dive in!

Onboarding 98

Onboarding Underperforming Technical Team SaaS Compensation 98

User Pilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one. A CSM tracks progress by tracking health.

Customer Success 96

Customer Success SaaS Retention Education 96

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. So, instead of relying on the dev team to implement in-app experiences the way you want, why not try a Userpilot demo to see how you can improve adoption?

SaaS Payments 75

SaaS Payments Strategy Payment Solutions SaaS 75

User Pilot

JUNE 6, 2023

We also look at various tools that can help you harness the power of analytics to drive your product growth. Conversion analysis looks in detail at all the touchpoints in the customer journey to determine why they’re successful at driving conversions and why not. Why is tracking product analytics important?

Data 70

Data User Experience Churn Retention 70

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

Scale 74

Scale SaaS Underperforming Technical Team Social Media 74

User Pilot

NOVEMBER 13, 2019

Product adoption is crucial to the success of any SaaS product. Why product adoption is so important. Everyone in the SaaS world has heard about product-led growth (PLG). PLG is what every SaaS company is currently aiming for. PLG is what every SaaS company is currently aiming for. That’s the dream, right?

Customer Lifetime Value 55

Customer Lifetime Value SaaS Onboarding Customer Success 55

User Pilot

JANUARY 14, 2023

Successful SaaS products satisfy user needs and realize organizational business goals. Successful SaaS products satisfy user needs and realize organizational business goals. What is product success in SaaS? We talk about product success in SaaS when the product achieves its goals. What is product success? Book the demo!

Management 98

Management SaaS Metrics Retention 98

CustomerSuccessBox

JUNE 17, 2022

Amongst all the types of analysis one may carry out using product analytics, our point of discussion would be churn analysis in this blog. Why is it not easier to predict churn? The term churn tells about the subscribers who are abandoning your product. How unfortunate is it to see a subscriber canceling their recurring payment!

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

Chart Mogul

JANUARY 8, 2019

Kristen DeCosta is the Growth Lead at Churn Buster. So even if you’re working as hard as possible to keep those hard-earned customers, it can be a long and arduous road to retention. Even in the early stages of growth, converting bad-fit leads into paying customers can actually cost you more in the long run.

Payment Solutions 68

Payment Solutions Payments SaaS Payments Payment Services 68

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. This episode is sponsored by Linode. This episode is sponsored by Guideline.

Payment Solutions 146

Payment Solutions Pricing Payments Payment Services 146

Aaron Beashel

MAY 5, 2014

These days we have more access to great information on marketing our SaaS products than ever before. But do you get the feeling that there is just so much you could be doing it’s hard to know how it all fits together to achieve that illusive ‘Growth’? What is a growth engine? How do I design a growth engine for my SaaS product?

Engineering 100

Engineering Scale SaaS Acquisition 100

ChurnZero

JULY 19, 2019

Between responsibilities like onboarding, advocacy, upsells and renewals, Customer Success Managers (CSMs) have cemented themselves as drivers of corporate growth. . R eestablish ing yourself as the product expert in situations like these are essential : . . “ Being a Customer Success Manager is difficult enough. .

Churn 56

Churn Customer Success Communication B2B 56

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. So the first question is what made SaaS so successful. Customers love SaaS products and tools because it simply works. Why do developers love SaaS products? Why is that?

SaaS Payments 228

SaaS Payments Metrics Payment Methods Scale 228

OpenView Labs

OCTOBER 17, 2019

We put in long months of late nights, early mornings and weekends before we were ready to graduate from side project to full-fledged business. Since our founding in 2011, we’ve come a long way. Interestingly, many of our earliest decisions as founders still hold up, even after years of growth and evolution.

Sales Recruiting 45

Sales Recruiting Sales Hiring Scale Technical Advisors 45

User Pilot

JULY 22, 2023

Is this the right thing for you SaaS? upselling vs cross-selling). Use growth loops, content marketing, and referral programs to drive user acquisition. Increasing product stickiness can keep users around long enough for account expansion to occur. What is a land and expand strategy? How do you get started?

Strategy 85

Strategy Sales Recruiting Customer Success Acquisition 85

SmartKarrot

JANUARY 28, 2022

And, I am not saying that just because I am writing a blog on the biggest customer success trends and predictions for 2022. It was also observed that the long tail of customers is very vital for the growth of B2B SaaS businesses. 2022 is the year of CS-led growth. 2022 is the year of CS-led growth.

Trends 10

Trends Customer Success Compensation AI 10

SmartKarrot

FEBRUARY 10, 2022

Before we proceed further, we recommend you go through our blog titled “ Capacity Planning for Customer Success: A Practical Guide.” Once you have read the blog, you will want to know if you should take the headache of performing budgeting for your customer success department. This will enhance revenue and propel company growth.

Customer Success 10

Customer Success Software Review Churn Social Media 10

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Blog content consumption. Upsell purchases. Social media posts.

Technical Review 105

Technical Review Social Media Software Review Onboarding 105

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. In this blog post, we will explore the top six concepts to consider to scale your customer success team.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. What Is Customer Loyalty?

B2B 107

B2B B2C Underperforming Technical Team Business 107

SmartKarrot

DECEMBER 22, 2020

Edtech solutions are becoming essentials for learning at home. Why does Edtech need Customer Success Strategies? Some reasons why edtech needs customer success include to achieve meaningful levels of user engagement. Customer success in edtech requires a long-term strategy. Edtech is an interesting industry.

Customer Success 10

Customer Success Education Strategy Engagement 10

User Pilot

DECEMBER 3, 2021

Does the SaaS magic number sound rather mysterious? When it comes to measuring product growth , there are dozens of metrics to consider, but which is the most important? Today we’re going to talk about what the SaaS magic number is, how to calculate it, and what effects it can have on your business.

Metrics 104

Metrics SaaS Scale Churn 104

SaaStr

JUNE 10, 2021

And I’m here to talk about SaaS products and how they can be delivered, and how you build a sustainable business for your own SaaS company as you serve customers. And if we look at the specifics of the word SaaS, software as a service. This episode is an excerpt of Mårten’s session at SaaStr @ Home 2020.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

SmartKarrot

JULY 17, 2020

In any SaaS organization, there are many metrics they consider to measure their business growth. Those metrics help them identify the gaps and growth opportunities in their business. One such metric that is widely used in SaaS companies is customer lifetime value. But one thing is sure. It is simpler said than done.

Customer Lifetime Value 10

Customer Lifetime Value SaaS Social Media Customer Success 10

User Pilot

JANUARY 31, 2023

All of that will help you nail customer activation in your own SaaS. Customer activation vs AHA moment You might be familiar with the term ‘Aha moment’ It’s an important part of customer activation : it describes the moment a user realizes the value they could get from your product. What are you waiting for?

Strategy 98

Strategy SaaS Software Review Onboarding 98

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SaaStr

FEBRUARY 22, 2019

Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. In Today’s Episode We Discuss: * How Nick made his way into the world of SaaS and came to lead the charge in the category creation of customer success as CEO with Gainsight?

Sales Hiring 114

Sales Hiring Customer Success Scale Sales Recruiting 114