User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. create content, and more.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

JANUARY 15, 2024

Its principles include value, usability, adaptability, and desirability UI design focuses on the visual and interactive elements of an app or website, emphasizing intuitive and aesthetic interfaces. That said, a UX roadmap is not just about visuals; it’s about the overall feel of the experience. What is UI design?

Software Review 103

Software Review Interviewing User Experience Technical Review 103

SaaStr

AUGUST 10, 2022

The key to success is patience, adaptability, and commitment to customers. These pillars helped propel Miro, a visual collaboration software company, to a valuation of $17.5 Leadership took user feedback seriously, and spent lots of time iterating on the product to ensure that users could get the most value from it.

Sales Hiring 196

Sales Hiring Scale Company Culture Leadership 196

Intercom, Inc.

DECEMBER 14, 2022

Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. With a modern and flexible no-code design, you can support and engage customers with speed, ease, and versatility.

Scaling 104

Scaling Branding User Experience Data 104

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? It helps you better understand your customers’ needs and pain points and continually improve your product. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data 96

Data Scale User Experience Underperforming Technical Team 96

SaaStr

MAY 17, 2024

When you’re breaking, can’t spend the time and have too many customers, then maybe it’s time to bring in a Product Manager or a Director of Product Management. You want to look at those answers and be grounded in the problem you’ll solve for the customer regularly and have conviction. What happens when you’re not aligned?

Scale 224

Scale Technical Review Sales Hiring Artificial Intelligence 224

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data 98

Data Customer Lifetime Value Retention Churn 98

User Pilot

MARCH 17, 2024

Analytics dashboards are visualization tools that give you an overview of key metrics. TL;DR Analytics dashboards are tools for visualizing key metrics in your business. Userpilot is the best tool for predesigned and custom dashboard visualization. In this article, we’ll discuss 10 analytics dashboard examples.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. What are customer needs and wants?

Trends 98

Trends Pricing Onboarding Development 98

User Pilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Most companies use all 3 strategies to some extent.

Strategy 105

Strategy Marketing Social Media AI Search 105

User Pilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Software Review 103

Software Review AI Search SaaS Technical Review 103

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 93

Data Finance Enterprise Interviewing 93

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Let’s get right to it! Pendo Lightbox.

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

Totango

APRIL 8, 2022

Mapping out your customer journey is not an easy task. Meet the Customer Experience Canvas. This new tool from Totango is the first and only solution that enables you to visually design, build, run, measure and iterate on any customer journey in real time. Shouldn’t there be an easier way?

Engagement 98

Engagement Enterprise Communication Customer Success 98

User Pilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

Strategy 96

Strategy SaaS AI Search Customer Support 96

User Pilot

JULY 18, 2023

Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams. Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Use a free trial and book a demo whenever possible.

Software Review 98

Software Review Software Management Azure 98

User Pilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction.

Customer Lifetime Value 98

Customer Lifetime Value Software Review Underperforming Technical Team Trends 98

User Pilot

MAY 21, 2023

New functionality plays a big role in retaining existing customers and attracting new ones. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Contextually triggered in-app surveys are great for collecting feedback about new features.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? TL;DR CES measures the perceived effort customers exert when interacting with your product or teams. TL;DR CES measures the perceived effort customers exert when interacting with your product or teams. We got you covered!

Onboarding 96

Onboarding Scaling Customer Support Branding 96

User Pilot

FEBRUARY 20, 2023

Amplitude is a dedicated analytics tool with very complex functionality that can be customized for various use cases. To collect qualitative user feedback and requests , you need a separate Pendo Feedback module. Pendo is a product adoption platform famous for high-quality analytics solutions. Pendo Dashboard.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. Product tree is a visualization tool for presenting the hierarchy of features. Pros and Cons Focus on customer needs and satisfaction.

Forecasting 98

Forecasting User Experience Scaling Development 98

User Pilot

MAY 18, 2022

Pendo Feedback is one of the most popular trademarks of pendo.io Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Let’s see if Pendo Feedback is worth spending all that extra money on. Businesses use Pendo Feedback to collect and prioritize product requests.

Software Review 98

Software Review Pricing Enterprise Onboarding 98

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Success 83

Customer Success Scale Innovation Forecasting 83

User Pilot

JUNE 9, 2023

We also look at situations when funnel charts are most suitable, their limitations, and alternative ways of visualizing data. TL;DR A funnel chart is a visual representation of data at different stages of a process, like the sales or onboarding process. Why visualize data through a funnel chart? Let’s get right to it.

SaaS 97

SaaS User Experience Onboarding Sales Funnel 97

Stax

JANUARY 3, 2024

Self-checkouts also provide a range of other benefits, including reduced wait times, increased efficiency during peak hours, and more flexibility for customers to manage transactions. However, self-checkouts aren’t a panacea for a seamless customer experience in retail. The appeal of self-checkout stations is two-fold. RFID readers.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

User Pilot

FEBRUARY 6, 2023

They’re in a visual format that’s understandable and informative, enabling you to take the next steps to improve. Descriptive analytics makes sense of past data about customers, creating a story of their interactions with your brand. Diagnostic analytics involves finding the cause behind patterns in your customer data.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

User Pilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! What is marketing funnel analysis?

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

Neil Patel

JUNE 2, 2021

By harnessing the power of reviews your satisfied customers have already given. In this blog post, we’ll break down six strategies for successfully using customer reviews to craft effective video and visual ads. Why Should You Use Customer Reviews in Your Advertising Images and Videos.

Social Media 130

Social Media Advertising Branding Strategy 130

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Strategy 225

Strategy Scale Systems Review Technical Review 225

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly. What is a customer engagement strategy?

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

MAY 14, 2023

It allows you to collect user feedback, track user behavior in-app, and design personalized onboarding experiences to drive product engagement and adoption. Custom events Userpilot custom events. Userpilot Userpilot is a growth platform for web-based digital products. Heatmaps Userpilot heatmap.

SaaS 98

SaaS Scale Social Media Pricing 98

User Pilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98