User Pilot

FEBRUARY 26, 2024

Start building your marketing conversion funnels but creating all product user personas. Next, map out the customer journey stages with all touchpoints , user actions, feelings, and challenges for each persona. The main stages in the marketing funnel are Awareness, Interest, Consideration, Intent, and Purchase.

Marketing 87

Marketing Sales Funnel Forecasting Customer Lifetime Value 87

Blulogix

MARCH 21, 2024

Crafting an Exceptional Onboarding Experience: Guided Discovery: Ensure new customers are not just welcomed but guided through the early stages of using your service. Tailored onboarding sessions that highlight key features and best practices can significantly impact long-term satisfaction and retention.

B2B 52

B2B Subscription Payment Features Retention 52

SaaStr

SEPTEMBER 12, 2023

Believe It Or Not, It’s Time for Your First User Conference One thing that always works in marketing is bringing your customers and prospects together IRL. The company will need a Sales Ops/Enablement professional for every 30-50 salespeople to manage training, onboarding, territories, and compensation plans.

Sales Hiring 247

Sales Hiring Technical Advisors Compensation Outsourced Development 247

Sales Hacker

MARCH 8, 2024

What you’ll get at ELG Con: Case studies from companies like Data, Cloudera, and more. If your users are also customers of your partner, the product team can employ in-app messaging to suggest integrations to users, and understand which types of users adopt and benefit from those integrations.

Scale 94

Scale AI Search Social Media AI 94

SaaStr

JULY 26, 2022

A few thoughts — and then let’s look at some case studies from Bill.com, Shopify, Smartsheet, and more. Get better at onboarding. A lot of churn lurks in poor onboarding. Ok so what’s to do here? In general: Be honest about your churn and report it monthly and honestly. And measuring it.

SMB 360

SMB Churn Payment Services SaaS 360

User Pilot

MARCH 27, 2023

This problem really shows why reaching the key activation point by new users really matters. He stumbled upon Userpilot , and decided to go with it to build in-app onboarding for The Room users, to push more of them to upload their CVs. Appcues , but I found Userpilot the most user-friendly when building the flow.

Web Development 88

Web Development Web Developers Software Engineering Onboarding 88

User Pilot

JANUARY 14, 2023

Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it.

Education 93

Education SaaS Onboarding Customer Success 93

User Pilot

OCTOBER 6, 2023

When users are considering your product and comparing it with other alternatives. case studies, alternative pages, etc.). The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. Intent stage (MoFu).

B2B 95

B2B Development Team Review Software Review Marketing 95

CloudGeometry

MARCH 22, 2022

We begin by taking stock of three foundational dimensions: (1) User Model , (2) Monetization , and (3) Measurement. In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. The good news is that this does not have to be difficult.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

User Pilot

JUNE 30, 2023

TL;DR Content localization is the process of adapting your content so that users in different countries feel as if it was originally written for them. You could start by using localization software to automatically translate the UI, onboarding flows, or resource center modules. Let’s get right to it.

SaaS Payments 78

SaaS Payments Outsourcing Services Payment Solutions Payment Services 78

User Pilot

MARCH 6, 2024

This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. Book the demo!

Social Media 80

Social Media Sales Funnel Acquisition Retention 80

Blulogix

JANUARY 28, 2024

In this blog post, we’re going to walk you through a detailed guide on how to efficiently implement a powerful subscription billing software, such as BluIQ by BluLogix. Verify that invoices are generated correctly, payment processing functions smoothly, and customer self-service features are user-friendly.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

Blulogix

JANUARY 28, 2024

In this blog post, we’re going to walk you through a detailed guide on how to efficiently implement a powerful subscription billing software, such as BluIQ by BluLogix. Verify that invoices are generated correctly, payment processing functions smoothly, and customer self-service features are user-friendly.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

User Pilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Productboard.

Onboarding 145

Onboarding SaaS User Experience Software 145

SaaStr

DECEMBER 20, 2023

In that case, is PLG cheaper for expanding the base than their sales-driven process? “I think it’s both if you look at scale,” Henry says. “PLG is cheaper, right? Is it Cheaper or Better to go PLG? Salesforce recently said they’re trying to rely more on PLG because, on paper, it seems cheaper.

New CTO 270

New CTO Scale Sales Hiring AWS 270

User Pilot

DECEMBER 19, 2023

A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Create added value for existing users by cross-selling and upselling. User persona example. Just remember that the onboarding needs to be personalized.

SaaS Payments 78

SaaS Payments Management Customer Lifetime Value SaaS 78

Incredo

JANUARY 21, 2020

Software companies engage, qualify, and recommend visitors with the help of chatbots who set new rules for improving user experience. Instead, you have to answer these 3 questions long before bothering your user with a pop-up: #1 What page is your visitor on? Your leads yet need to be converted into free trials or freemium users.

Marketing 313

Marketing SaaS Social Media Customer Support 313

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process.

Onboarding 83

Onboarding VP of Engineering SaaS Consulting 83

User Pilot

MARCH 9, 2023

Curious to learn how ClearCalcs uses Userpilot to improve its new user activation rates with cohort analysis? Looking for the best tool to improve your new User Activation? Why do the new users leave before getting their calculations done? Search no more! And what could ClearCalcs do to change that?

Engineering 52

Engineering SaaS Onboarding Metrics 52

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Education 93

Education Onboarding Customer Success Engagement 93

Incredo

SEPTEMBER 24, 2019

For some cases, this self-confidence is appropriate but in many other cases, it can hold you back from precious conclusions. In case of social media, you should add names of social networks, frequency of posts on them, engagement rate, etc. Instead, you competitors need to worry. No need for endless files & docs.

Social Media 188

Social Media SaaS Software Review Technical Review 188

User Pilot

MARCH 31, 2023

This is a question every customer success manager must address in order to turn free users into paying customers. In this article, we’ll share practical tips on creating a successful free-to-paid conversion strategy and converting free trial users into paid users. Focus on minimum viable onboarding to quickly deliver value.

Strategy 79

Strategy SaaS Payments Payment Solutions Payment Methods 79

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation. Send webinar invitations to educate customers on advanced use cases.

Retention 88

Retention Strategy Marketing SaaS 88

Baremetrics

JUNE 22, 2020

Be honest: are your onboarding emails actually getting users excited about your product? The onboarding process is obviously make-or-break if you’re in SaaS. Either your sign-ups stick around for the long haul or those could-be users disappear into the abyss. Your end-game? Get your product in their hands ASAP.

Onboarding 96

Onboarding Engagement AWS Software Review 96

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Easy to use user interface. Source: userpilot.com.

Software Review 105

Software Review Software Onboarding Systems Review 105

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 92

Onboarding SaaS Customer Support Engagement 92

User Pilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. A/B test your user flows and iterates your strategy. A/B test your user flows and iterates your strategy. User persona example.

Engagement 75

Engagement Strategy SaaS Customer Lifetime Value 75

Buffer Resources

APRIL 9, 2024

  It can help you workshop existing content, too, like taking a social media post that performed well on one platform and repurposing it for another (my personal favorite use case).  As we’ve talked about on our Open Blog , we use Notion at Buffer to house most of our (very thorough) company documentation.

AI Search 102

AI Search AI Social Media ChatGPT 102

User Pilot

APRIL 14, 2023

To make the job a little bit easier, we’ve compiled a list of the 12 best adoption platforms, along with their use cases, features, and pricing. TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively.

SaaS 90

SaaS Onboarding Pricing Mobile 90

User Pilot

JULY 20, 2023

Poor onboarding. How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value.

Churn 79

Churn SaaS Payments Payment Solutions Payments 79

User Pilot

DECEMBER 18, 2020

How should I bring the disengaged users back to my product? Declining user engagement is a slippery slope to churn – every Product Manager’s greatest nightmare. You can have thousands of sign-ups in a month but if the users don’t actually activate or use the app after the 30-day trial mark…you know what happens.

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

User Pilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? In step 3, you need to define your target audience and create user personas. To start with, it’s easier to cater to the needs of a small group of users. Why is product idea validation important?

Underperforming Technical Team 80

Underperforming Technical Team Social Media Scale Interviewing 80

User Pilot

JULY 30, 2023

TL;DR Customer acquisition is the process of attracting and converting prospective users into paying customers. To improve user retention, you can use Userpilot to execute the following strategies: Offer contextual in-app guidance. Track and analyze user behavior. Segmenting existing customers to personalize user experiences.

Acquisition 78

Acquisition Retention Customer Lifetime Value User Experience 78

User Pilot

MARCH 13, 2023

Arlo Gilbert, the founder and CEO of Osano , an easy-to-use data privacy platform, initially signed up to Userpilot to build their new user onboarding. The onboarding was the initial component, but we quickly realized Userpilot is just a user interface builder — so we could do with it whatever we want.,’ said Arlo. ‘The

Churn 52

Churn Onboarding Engineering Revenue 52

User Pilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Building a knowledge base to offer customer self-service and empower users with resources for common problems. Onboarding checklist in Userpilot.

Customer Lifetime Value 81

Customer Lifetime Value Customer Support AI Onboarding 81

User Pilot

AUGUST 10, 2023

TL;DR Behavioral marketing is a marketing strategy based on utilizing data about your users’ past behavior to deliver more relevant and personalized content (i.e. a case study demonstrating value might help boost feature adoption ). behavioral targeting). once they hit a ‘free’ limit of a particular feature).

Product Marketing 80

Product Marketing Marketing Churn Customer Lifetime Value 80

User Pilot

JULY 18, 2022

The first step is segmenting users based on their jobs to be done and personalizing in-app experiences to deliver the promised value to each user segment. Trigger onboarding checklists and drive users to their activation points. Checklists should include 3-4 steps to help users get started and reach their Aha moment.

Retention 78

Retention SaaS Customer Lifetime Value Education 78