User Pilot

JULY 30, 2023

While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. Customer retention is the process of using activities and strategies to build strong customer relationships and thus, lead to loyal customers and repeat purchases. Track and analyze user behavior.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

User Pilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Growth is the lifeblood of any company, and it is paramount for any SaaS company. Measuring a company’s growth helps you understand how much you progressed and where you stand. What is the company’s growth rate?

Metrics 98

Metrics Customer Lifetime Value Benchmarks Churn 98

SaaStr

APRIL 11, 2020

Times are tough for many of us now. If your growth has gone from 60% to 0% overnight? This is a tactic a lot of you should be using. OK, maybe growth overall is at 10% this year. But many of you will have one segment that is still seeing faster growth, e.g. healthcare. Or SaaS customers. Or esports.

Revenue 313

Revenue Healthcare B2B Branding 313

User Pilot

JANUARY 31, 2023

Have you ever used Customer Success Qualified Lead (CSQL) to drive product growth and increase your revenue? CSQLs are essential for SaaS companies as they are cheap but high-converting and generate lean revenue. Every customer success team (aka CS team) typically identifies CSQLs by using different strategies.

Customer Success 98

Customer Success Revenue Software Review Strategy 98

ChurnZero

DECEMBER 29, 2020

Caught in the throes of our fickle feelings – with a laugh giving way to a cry giving way to a half-laugh-half-cry hybrid – this weepy track played on a karmic loop as did the use of “unprecedented” when describing virtually anything. Now, I’ll spare you my attempt at summarizing this last year because it looked different for all of us.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

User Pilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. Here are the most critical types of strategic initiatives that you should know about.

Development 98

Development Scale Retention Onboarding 98

User Pilot

JULY 4, 2023

Use popular platforms like Product Hunt to launch your product to get new users. Implement a product-led growth strategy to allow early adopters a chance to test your product without making an investment. Use loyalty programs and rewards to encourage users to leave reviews, increasing your SaaS’s word-of-mouth promotion.

Scale 98

Scale Scaling Technical Review SaaS 98

User Pilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies. Using segmentation and tracking feature usage to measure engagement. Spotting friction points with funnel analysis.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Who can use the Pendo app? Why should I use Pendo? Let’s get right to it!

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

User Pilot

APRIL 11, 2023

SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. Using checklists and interactive walkthroughs to drive product adoption. Using surveys like the NPS survey to collect user feedback and identify areas of improvement. What is a good retention rate for SaaS companies?

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

User Pilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics. What are metrics in SaaS?

Metrics 98

Metrics Customer Lifetime Value Data Analysis Engagement 98

User Pilot

MARCH 14, 2023

It improves customer experience, increases retention, and drives product growth. How to use segmentation to improve customer experience. In SaaS, user segmentation is more granular than customer segmentation : customers are accounts and users are individuals within an account. The most common ways to segment users.

Management 98

Management Software Review Social Media Onboarding 98

User Pilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. What is behavioral segmentation?

Software Review 98

Software Review SaaS Customer Lifetime Value Engagement 98

User Pilot

APRIL 14, 2023

To make the job a little bit easier, we’ve compiled a list of the 12 best adoption platforms, along with their use cases, features, and pricing. TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Book the demo!

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? You will also know how to track and use it for your SaaS business. It helps your SaaS business understand customer behavior and take action to improve customer satisfaction and loyalty.

Retention 98

Retention Machine Learning Artificial Intelligence Trends 98

User Pilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Avoid churn with cancellation flows.

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

User Pilot

MAY 17, 2023

Great product experiences lead to higher user engagement, increased customer satisfaction and loyalty , more revenue , reduced costs, and greater product-led growth. A/B testing , usability testing , or session replay analysis are examples of techniques you can use. Loom uses contextual in-app prompts to drive upsells.

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98

User Pilot

MAY 22, 2023

Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. Why is customer loyalty important?

Onboarding 96

Onboarding Social Media Retention Branding 96

User Pilot

JUNE 9, 2023

Contextual secondary onboarding lets you onboard active users onto secondary features and drives continuous value. You can send onboarding messages at each stage of the customer journey using welcome surveys , interactive walkthroughs , tooltips , checklists , modals, webinars, and customer surveys.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

User Pilot

DECEMBER 9, 2021

Net Revenue Retention (NRR) is a SaaS metric that calculates the percentage of revenue retained from existing customers over a specific period of time. Calculate net revenue retention using this formula: Net Revenue Retention Rate (NRR) = (Starting MRR – Contraction MRR – Churn MRR + Expansion MRR)/ Starting MRR x 100.

Retention 98

Retention Revenue Software Review SaaS 98

User Pilot

JANUARY 31, 2023

Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market. SaaS Product Launch Phases. Why is a successful product launch essential for a SaaS company?

Metrics 98

Metrics Scale Software Review Retention 98

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Loyalty is often measured through NPS and other similar surveys. Retention isn’t the same as loyalty.

Retention 98

Retention SaaS Customer Lifetime Value Education 98

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. In this guide, we’re going to show you how to use data analytics to improve the customer experience! Data analytics can: Identify patterns and trends.

Data 98

Data Customer Lifetime Value Retention Churn 98

User Pilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. Identifying at-risk customers is crucial for retaining existing customers and growing your SaaS revenue. After it, customers will undoubtedly become frustrated and not use it anymore. Let’s dive in!

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

MAY 11, 2022

Are you aware that product user segmentation affects all stages of the user journey and the overall growth of a business? You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Want to implement user segmentation to your SaaS?

SaaS 98

SaaS Underperforming Technical Team Onboarding Churn 98

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Driving users toward activation with checklists. Using interactive walkthroughs to help customers unlock value right away.

Retention 97

Retention Strategy Management Churn 97

User Pilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. Why is user behavior analytics important?

Artificial Intelligence 98

Artificial Intelligence SaaS Software Review User Experience 98

User Pilot

MARCH 16, 2023

Userpilot offers the right value for money and has just the features you need to improve onboarding , analyze user feedback, and drive product growth. With this package, you can create Net Promoter Score (NPS) surveys, perform analytics and get weekly reports, and access several integrations and customization options.

Pricing 98

Pricing Software Review Technical Review Onboarding 98

User Pilot

JULY 20, 2023

TL;DR Voluntary churn happens when customers cancel or downgrade their subscriptions while involuntary churn happens when a customer can’t continue using a service for reasons that are partially or entirely out of their control, most of the time related to payment processing issues. Identify at-risk customers using NPS surveys.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

MAY 31, 2023

Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. Using feature tags to understand how users interact with your core features. Observing which user paths activate users the fastest and use them for new signups.

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Strategy 98

Strategy Software Review Business SaaS 98

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user matters because it’s harmful to growth. High customer churn tanks future growth because it’s hard to offset the loss in monthly recurring revenue. If you’re a SaaS company, the ideal churn rate is between 5-7%. That leaves you with no space for growth.

Churn 98

Churn Software Review SaaS User Experience 98

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior. These companies can leverage the insights to drive value for themselves and their customer’s business.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? To collect data for survey analytics, you can trigger surveys across the user journey, provide an option to submit feedback in-app, segment users to send in-app surveys and use passive feedback widgets. What is survey analytics?

Data 96

Data Scale User Experience Underperforming Technical Team 96

User Pilot

JULY 30, 2023

This game-changer can help you foster customer relationships, drive engagement, and boost business growth. In this article, we’ll look into how to use marketing automation segmentation to drive growth and the best tools for it. Location-based segmentation enables you to target users geographically.

Scale 98

Scale Marketing Onboarding User Experience 98