SaaStr

SEPTEMBER 26, 2022

That’s where data storytelling helps cut through the noise. . Jessica Gilmartin, Head of Revenue Marketing at Asana, a leading work management platform, shares learnings from her tried-and-tested experiments with data storytelling. . Why data storytelling should be part of your marketing strategy. Data stories are memorable.

Scale 208

Scale Revenue Data Marketing 208

User Pilot

NOVEMBER 22, 2023

TL;DR HubSpot customer journey analytics is a powerful data-led tool that drives improved decision-making and conversions. Benefits of the customer journey analytics tool include unifying your data, creating a path for revenue generation , and optimizing your marketing investments. In the upper right corner, click Create Report.

Enterprise 78

Enterprise Pricing Advertising Social Media 78

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! According to data from ChurnRX, customers that achieve measurable results stay 6x longer than those that don’t track measurable results. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Enterprise 113

Enterprise Revenue Scale Innovation 113

User Pilot

NOVEMBER 21, 2023

Product analytics Hubspot can help you to make data-driven decisions about your product development and marketing needs. Hubspot’s many products make it easy to unify your marketing and product data under one roof for easier reporting and insights. Unlock marketing insights with Hubspot’s easy-to-use dashboard.

Management 89

Management Software Social Media Trends 89

SaaStr

JUNE 29, 2021

Ok it’s time to grab your spot at the top sessions for SaaStr Money 2021 on July 14: The line-up of workshops and small sessions is incredible, and it’s FREE as part of our last Mega Digital Event before 2021 Annual. From $50k ARR to $10m+ ARR: Unlocking Growth Flywheels with Smart Cash Management with Capchase.

Payments 237

Payments Payment Services Scale Banking 237

User Pilot

FEBRUARY 9, 2023

TL;DR Predictive customer analytics uses data, statistical algorithms, and machine learning to analyze past customer behavior and predict future actions. You can collect data for predictive analytics using feature tagging and combining product usage data with heatmaps for more insights. Let's start!

Retention 89

Retention Machine Learning Artificial Intelligence Trends 89

Casey Accidental

NOVEMBER 28, 2023

I never posted my talk from last year, so I’m adapting it into a blog post here, and will do the same for this year’s talk in the following weeks and as well as some follow up questions from the Summit I’ve had a chance to ruminate on. Creators market their events to bring in new ticket buyers. Also, I publish on Substack now!

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Totango

MARCH 21, 2023

Enter customer success operations: a data-driven process that helps organizations understand how their initiative performance impacts key business results – ultimately safeguarding revenue for long-term growth. Be sure to check out our recent blog from Customer Success Festival in Austin, 5 Tips to Supercharge your CS Operations Playbook.

Scale 80

Scale Scaling Customer Success Benchmarks 80

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Both require a proactive, data-driven approach, personalized experiences, and an unwavering commitment to customer satisfaction.

Retention 52

Retention Engagement Strategy AI Search 52

SaaStr

FEBRUARY 21, 2024

Those people will get extra benefits, be integrated into campaigns, and get event invites. There are three types of partners: Ones that bring you leads Ones that make existing customers happier And ones that you can help upsell and expand customers Drata works with companies that store data in the Cloud. Be One of Them If You Can.

AWS 210

AWS Scale Sales Hiring Marketing 210

User Pilot

JULY 20, 2023

Leverage secondary onboarding to unlock extra value. Personalize the onboarding process for new customers Use a welcome screen to collect vital data from new users. Focus on major activation events. Use an onboarding checklist to drive users toward activation. Drive customer success with contextual in-app guidance.

Churn 82

Churn SaaS Payments Payment Solutions Payments 82

User Pilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Also, take this as a chance to collect data on the job-to-be-done (JBTD) to personalize their experiences later on. During secondary onboarding , your focus should be helping customers unlock even more value.

Education 95

Education Onboarding Customer Success Engagement 95

User Pilot

OCTOBER 31, 2022

Another impressive dimension of Userpilot’s software is event tracking and feature tagging. You can easily create and track combinations of distinct in-app events (including subtle actions like hovers or forms, not just clicks). The more data, the better your product decisions. Userpilot features: Users and company data.

Onboarding 88

Onboarding Software Review Marketplace as a Service Engagement 88

User Pilot

OCTOBER 6, 2022

What customer data can you collect to derive valuable insights and improve retention? Read on to unlock product growth opportunities! It gives insights into customers’ buying behaviors and engagement data. Compare quantitative and qualitative data to gain a more in-depth understanding of customer behavior.

Payment Solutions 88

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 88

User Pilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Collect feedback data using NPS surveys NPS surveys provide a straightforward and efficient way to identify passive customers. Analyzing the feature usage data, you can detect changes or trends over time. How to identify NPS passives?

Scale 89

Scale Retention User Experience Strategy 89

User Pilot

SEPTEMBER 30, 2022

Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. This article explicitly explains what metrics are essential to product management teams and how to collect the data. How data analytics can help product managers. Is there such a thing as analytics for product managers?

Data 81

Data Management Onboarding Metrics 81

User Pilot

JUNE 12, 2023

Whether you’re converting website leads or attracting paying users, understanding and optimizing the SaaS conversion path is key to unlocking success and achieving sustainable product growth. It leverages available data on your leads and customers to personalize their experience and deliver targeted messaging. upon signup.

Onboarding 86

Onboarding Pricing Churn Banking 86

SaaStr

NOVEMBER 25, 2020

400: In today’s SaaStr Insider episode SaaStr CEO and Founder Jason Lemkin catches up with Ben Hindman, Co-Founder & CEO at Splash to talk about the future of digital events. This interview was part of Splash’s Boom , a video series about the innovation explosion in events and the tech stack. It will be on steroids.

Technical Review 142

Technical Review Software Review compliance Cloud 142

ChurnZero

JULY 29, 2022

I’ve seen how it can help SaaS leaders unlock increased customer value attainment, higher net revenue retention (NRR) and accelerated product-led growth. time spent, completed activities, total events, etc.). Data and technology matter. The customer success strategies that deliver the most value to customers are built on data.

Customer Success 98

Customer Success Scale Business SaaS 98

User Pilot

MAY 2, 2024

Secondary onboarding introducing advanced features unlocks additional customer value. Analyze your customer data to identify the primary reasons why customers churn or cancel their subscriptions. Like interactive walkthroughs, in-app patterns, video tutorials , training courses, how-to guides, and product-led blog posts.

Retention 74

Retention Metrics Strategy Scale 74

User Pilot

JANUARY 23, 2023

TLDR; Real-time personalization involves using customer data to show relevant content at the moment. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. Set event-based triggers that result in the next action.

Software Review 92

Software Review Onboarding Social Media Engagement 92

User Pilot

JANUARY 30, 2023

It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. Customer behavior analytics is a type of quantitative data-driven analysis that helps organizations to understand customer behaviors, preferences, and decision-making processes.

Customer Lifetime Value 88

Customer Lifetime Value Software Review Retention Churn 88

User Pilot

MAY 3, 2023

Data is power. TL;DR Software usage analytics is the process of capturing, analyzing, and utilizing data on how users interact with your product. Marketing analytics is primarily focused on external data and metrics related to customer acquisition. Why is it important to track product usage data? in-app user behavior).

Software 67

Software Management User Experience Metrics 67

User Pilot

AUGUST 29, 2021

Amplitude’s Event Segmentation function shows you what your users are doing within your product. Amplitude’s Funnel Analysis chart offers valuable insights into how efficiently your users are navigating a particular event path within your product. Amplitude Analytics event segmentation. Assess how frequently events are fired.

Payment Solutions 98

Payment Solutions Payments SaaS Payments Payment Services 98

User Pilot

APRIL 29, 2023

Take advantage of welcome surveys to collect data and segment users based on their needs, in-app behaviors, and product usage. Personalize the onboarding screen with the data collected from welcome surveys—like Monday. One way is to personalize the onboarding screen with the data collected from welcome surveys.

Onboarding 88

Onboarding Retention Mobile Engagement 88

User Pilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? Use both close-ended and open-ended questions to collect holistic VoC data. This data allows product managers to make more informed product development and roadmap planning decisions.

Scale 88

Scale Software Review Underperforming Technical Team Social Media 88

User Pilot

MAY 11, 2022

You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Utilize firmographic data for creating personalized onboarding processes. Userpilot customer segmentation by in-app events. Want to implement user segmentation to your SaaS?

SaaS 92

SaaS Underperforming Technical Team Onboarding Churn 92

How To Buy Saas

APRIL 1, 2024

Then, stay with me and read until the end of the blog! They also work on customer retention, content curation, data analysis, and reporting to design robust marketing campaigns. They have a team of experts who constantly monitor these reports and then provide data-driven solutions to curate better campaigns and get better results.

Payments 52

Payments Payment Services Marketing Business 52

User Pilot

APRIL 28, 2023

There are many options to choose from: event and feature tracking, customer journey analysis, customer feedback analysis, heatmaps , session replays, and retention analysis. Feature and event tracking Feature tracking gives you a detailed view of how feature adoption is going. Event tracking switches the view.

Customer Lifetime Value 81

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 81

User Pilot

JULY 27, 2023

Using interactive walkthroughs to help customers unlock value right away. The SaaS industry is on the other end of the spectrum, with a retention rate of 90% or above considered ‘good’ Data shows that the monthly churn rate for SaaS businesses is around 3 to 8%. Unlock insights into customer data with Userpilot. #9

Retention 76

Retention Strategy Management Churn 76

User Pilot

MAY 30, 2023

Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. Powerful analytics to try new ideas based on real-time data and find ways to optimize the customer experience. tracked events). Here is what you will get with Whatfix product adoption functionality.

Software Review 52

Software Review SaaS Technical Review Onboarding 52

User Pilot

JULY 26, 2021

User data reveals how user engagement with your product impacts retention, conversion, revenue, and the outcomes you care about. The user actions (behaviors) users take within your product are measured by firing custom events or clicks on the front-end ( feature tags ). These user analytics tools can provide identifiable data (e.g.,

SaaS 98

SaaS Onboarding Retention Acquisition 98

User Pilot

MAY 30, 2023

Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. Powerful analytics to try new ideas based on real-time data and find ways to optimize the customer experience. Track user behavior and make content decisions based on that data.

Software Review 52

Software Review Technical Review SaaS Onboarding 52

User Pilot

MAY 30, 2023

Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. Powerful analytics to try new ideas based on real-time data and find ways to optimize the customer experience. Here is what you will get with Whatfix product adoption functionality.

Software Review 52

Software Review SaaS Technical Review Onboarding 52

User Pilot

MAY 30, 2023

Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. Powerful analytics to try new ideas based on real-time data and find ways to optimize the customer experience. Analyze the survey results and data in the “Insights” section.

Software Review 52

Software Review SaaS Technical Review Onboarding 52

User Pilot

MARCH 1, 2023

However, even with the paid plan NPS functionalities are limited: you can’t segment users on NPS scores and leverage NPS data to drive loyalty for each group. There’s not a lot of customization, like themes or emojis available, but it’s enough to collect data in-app. This might be Pendo’s biggest downside.

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

User Pilot

MAY 30, 2023

Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. Powerful analytics to try new ideas based on real-time data and find ways to optimize the customer experience. You can sync Spekit to your tool to automatically create a data dictionary that updates in real-time.

Software Review 52

Software Review Technical Review SaaS Systems Review 52