User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. In this article, we’ll show you several feature feedback templates to use and questions to ask.

User Experience 98

User Experience Banking Engagement Onboarding 98

User Pilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? Understanding NPS types will help you measure customer sentiment the right way. You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. You clicked on the right link. What is Net Promoter Score survey?

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. TL;DR CES measures the perceived effort customers exert when interacting with your product or teams. We got you covered!

Onboarding 96

Onboarding Scaling Customer Support Branding 96

User Pilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Likert scale questions 2.

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? It helps you better understand your customers’ needs and pain points and continually improve your product. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data 96

Data Scale User Experience Underperforming Technical Team 96

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? Why building a community is important for brand loyalty?

Branding 102

Branding Social Media Acquisition Advertising 102

User Pilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way.

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

User Pilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding.

Software Review 96

Software Review SaaS Mobile Onboarding 96

User Pilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback. Let’s start!

Scale 96

Scale User Experience Underperforming Technical Team Scaling 96

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. However, customer insights can help your teams understand all aspects of your B2B partners. What are B2B customer insights?

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback.

Systems Review 98

Systems Review SaaS Scale Technical Review 98

User Pilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. What is Intercom?

Software Review 97

Software Review Scale Mobile Onboarding 97

User Pilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

Social Media 98

Social Media Scale Artificial Intelligence AI 98

User Pilot

AUGUST 14, 2023

But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. TL;DR A product satisfaction survey is a type of survey that measures your customer’s overall satisfaction with a product or service.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

User Pilot

APRIL 18, 2023

They’re well crafted to help you gather valuable user feedback. In this article, we discuss different types of questions, and how to write good surveys. There are different types of survey questions, including questions with multiple choice answers, Likert scale, closed and open-ended questions, etc. Where do you begin?

Scale 98

Scale Market Research Scaling Churn 98

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Respond to that customer email” doesn’t offer much by way of next steps. If so, this article is for you! Let’s get started!

AI 98

AI Customer Success Technical Review Generative AI 98

User Pilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics. Let’s get started.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

User Pilot

JULY 13, 2023

Different types of company growth include: Industry growth assesses your company’s performance by benchmarking against the industry average. Conversion rate measures the percentage of users who take a desired action, such as converting from free trials to paying customers. What is the company’s growth rate?

Metrics 98

Metrics Customer Lifetime Value Benchmarks Churn 98

Neil Patel

DECEMBER 8, 2021

Sites with great content are the types of things you know when you see them. You always read their newest blogs and click through on their social posts or in their newsletters. Content covers everything from blog posts to product descriptions to case studies. Think about your most loyal and happy customers or clients.

Social Media 136

Social Media Content Marketing Entertainment Branding 136

User Pilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them.

Scale 98

Scale Social Media Scaling Onboarding 98

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data 98

Data Customer Lifetime Value Retention Churn 98

User Pilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Scale 98

Scale SaaS User Experience Market Research 98

Stax

JANUARY 3, 2024

Self-checkouts also provide a range of other benefits, including reduced wait times, increased efficiency during peak hours, and more flexibility for customers to manage transactions. However, self-checkouts aren’t a panacea for a seamless customer experience in retail. The appeal of self-checkout stations is two-fold.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

User Pilot

MAY 31, 2023

Placing passive feedback widgets within your product. Utilizing in-app resource centers to allow users to submit feedback, such as feature requests or bug reports. Properly analyzing qualitative data to go beyond numbers to understand the reasons behind user feedback and enable meaningful improvements.

Data Analysis 98

Data Analysis Scaling Artificial Intelligence Data 98

How To Buy Saas

APRIL 15, 2024

Now is the time to delve into the tactics and guidelines that will put you ahead of the competition and allow you to provide outstanding service to your customers. Now is the time to delve into the tactics and guidelines that will put you ahead of the competition and allow you to provide outstanding service to your customers.

AI 52

AI Artificial Intelligence Strategy Technical Review 52

User Pilot

SEPTEMBER 10, 2022

We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. UX surveys help you rack up your customers' feedback about their experience with your app using an in-app feedback survey. User persona surveys ask questions to help you gain more information about your customers.

User Experience 98

User Experience Underperforming Technical Team Scale SaaS 98

User Pilot

AUGUST 14, 2023

Different types of bias in surveys can lead you towards false conclusions. TL;DR Survey bias occurs when feedback deviates due to the influence of a surveyor or respondent leading to inaccurate feedback collection. Survey bias occurs when feedback deviates based on influences from the surveyor and/or respondent.

Underperforming Technical Team 93

Underperforming Technical Team Scale Technical Review Systems Review 93

User Pilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. What about after a customer has churned? TL;DR There’re two types of NPS surveys : Relational surveys and transactional surveys.

SaaS 98

SaaS Onboarding Customer Support Customer Success 98

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 102

Payment Solutions Payment Methods Retention Software Review 102

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

User Pilot

JANUARY 15, 2024

Building a UI/UX design portfolio with diverse projects and seeking feedback from experts, so you can showcase your skills and find employment opportunities. The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. It might sound exciting.

Software Review 103

Software Review Interviewing User Experience Technical Review 103

User Pilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Asking users to rate from 1 to 5 how easy it is to use your product and measure your customer effort score. Let’s go over them.

Scale 96

Scale Market Research User Experience Benchmarks 96

User Pilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

Data 98

Data Data Analysis Software Review SaaS 98

User Pilot

SEPTEMBER 11, 2023

There are different types of product launches. A successful product launch strategy creates a substantial buzz around a product and attracts the right kind of customers. Different types of product launches Each product launch is different. It enables you to collect user feedback and make improvements before a full launch.

Scale 105

Scale Social Media Market Research Onboarding 105