Incredo

JANUARY 14, 2020

You searched it on Google, found an article on a video software provider’s blog, and clicked on the headline. At the end of the post, you saw a freebie on a similar topic. For high-ticket B2B transactions, you might need more stages and regard your leads as MQL, SQL, opportunity, etc.

Sales Funnel 239

Sales Funnel SaaS Sales Social Media 239

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 88

Retention Metrics Strategy Scale 88

SaaStr

JANUARY 20, 2023

Customer voice for the win From KPIs to CRMs, the goal of satisfying the target audience should be the foundation for building every aspect of the business. If a startup’s marketing and product teams merge their resources, they can fill industry gaps present in satisfying the target audience and enable more sales.

Technical Review 218

Technical Review Marketing Social Media Sales 218

Totango

JANUARY 10, 2024

Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. Waystar’s VP of Client Success, Madhavi Bezwada, shared her views on the importance of a listen-and-learn culture as a means to drive customer satisfaction, retention, and growth. So, how did they do it?

Payment Services 93

Payment Services Payments Leadership Healthcare 93

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience? 54% of U.S.

Branding 104

Branding Technology Customer Success Onboarding 104

SaaStr

OCTOBER 1, 2022

Expect to need a few iterations of your product. To find out if your product is good enough, focus on: Essence to the customer: Ask your customer how disappointed they would be if your product were no longer on the market. Frequency of usage: Find out how often your customer uses your product. That’s a mistake.

Scale 195

Scale Sales Hiring B2B Startup 195

Stax

MAY 21, 2024

Legal professionals in small law firms need these additions in their practices and offices and it is relatively easy to update or upgrade your billing software to match the times. Building quality relationships with your customers is one of the best ways to retain clientele.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Blog content consumption. Social media posts.

Technical Review 106

Technical Review Social Media Software Review Onboarding 106

SaaStr

JUNE 30, 2023

If you’re building a generational company, you need to think long-term. You need to parse through the vanity metrics and figure out what will endure. The Takeaway — As you think about scaling your company, you need to reserve your conviction and focus on changes that will endure. and banking on a change in how customers behave.

Scale 190

Scale Mobile Venture Capital Scaling 190

Intercom, Inc.

SEPTEMBER 28, 2021

As Intercom grows, we’re moving into new markets and serving new customers. For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do. But one thing is consistent across every product management role – a deep focus on the customer. .

Scale 249

Scale Management Sales Hiring Healthcare 249

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. Suggesting upsells.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention.

Underperforming Technical Team 90

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 90

SaaStr

JULY 11, 2021

You have to love customers and all the struggles and dramas around making and keeping them happy. On satisfying the majority of users. B2C folks can write off individual customer complaints unless in the aggregate they impact virality, usage, etc. Customers will complain. You’ll have to meet and host customers.

B2C 262

B2C SaaS Revenue Metrics 262

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience? 54% of U.S.

Branding 86

Branding Technology Customer Success Onboarding 86

SaaStr

APRIL 4, 2023

If you don’t want your company defeated by change, you need to adapt your Go-To-Market strategy at every stage of growth. Managing Partner of CIPIO Partners, Rolan Dennert, shares how companies need to readjust and rethink GTM fit — and even product market fit — from time to time. This is true in life and business. It’s inevitable.

Scale 222

Scale Strategy Scaling Outbound Sales Team 222

Totango

MAY 27, 2022

SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. In this blog, we’ll cover the essentials of product-led growth. Finally, we’ll consider what type of tech stack you need to put a product-led growth strategy into practice.

Acquisition 121

Acquisition Retention Technology Strategy 121

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience? 54% of U.S.

Branding 83

Branding Technology Customer Success Onboarding 83

Subscription Flow

FEBRUARY 2, 2024

This blog is centered around Asana integrations with SubscriptionFlow and in general the best Asana integrations. You already have a decent idea of what SubscriptionFlow is so there is no need for us to go over its details the beginning. A lot of B2B companies use it to track progress, communicate with clients, and optimize workflows.

Payments 59

Payments Payment Services SaaS Payments Payment Features 59

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 113

Customer Success Software Review Technical Review Enterprise 113

Totango

MAY 6, 2022

Customer health score is one of the fastest and easiest ways to assess whether your SaaS customers are satisfied with your product and brand. Here we’ll cover what you need to know about customer health scores. Then we’ll lay out some steps you can take to improve customer health scores.

Payment Features 117

Payment Features Churn Retention Metrics 117

User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Social Media 77

Social Media Sales Funnel Acquisition Retention 77

User Pilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Strategy 88

Strategy SaaS Customer Lifetime Value Education 88

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. To attract the right audience, create content that addresses their needs. Userpilot blog post.

SaaS Payments 77

SaaS Payments Payment Services Payment Methods Payment Solutions 77

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer.

SaaS Payments 88

SaaS Payments Payment Solutions Payment Services Payment Methods 88

Subscription Flow

MARCH 1, 2024

Imagine a situation where each prospective client that visits your website receives a seamless checkout experience, resulting in a rise in conversions and satisfied customers. A payment gateway is not just an essential component that connects customers’ bank accounts to your merchant platform—it is more than a service.

Payment Services 77

Payment Services Payments Payment Methods Merchant Services 77

Subscription Flow

MAY 30, 2024

As a business that provides software as a service, you will not only need to jump on this bandwagon, but more importantly, you will need the right set of subscription management tools to stay on it to keep reaping the profits of this booming industry. That’s insane, right? Acquire data analytics about their service’s performance.

Merchant Services 52

Merchant Services Payment Solutions Payment Services SaaS Payments 52

User Pilot

MAY 27, 2024

Loyalty segmentation helps you to tailor products, support, and marketing efforts by categorizing customers based on their loyalty levels. In other words, it lets you recognize and address each customer’s unique needs, making them feel valued and appreciated. Customer support. Let’s get started!

Customer Lifetime Value 82

Customer Lifetime Value Retention Engagement User Experience 82

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Customer service.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales.

B2B 83

B2B Scale SaaS Sales Enablement 83

Neil Patel

NOVEMBER 24, 2020

Case studies go beyond simple testimonials by providing real-life examples of how your brand satisfied your customer’s needs and helped them accomplish their goals. An in-depth case study helps you highlight your successes in a way that will help your ideal potential customer become your next customer.

AWS 145

AWS Social Media Healthcare Branding 145

Totango

OCTOBER 20, 2021

Customer journey optimization lets you map a path to consistently satisfying experiences throughout client lifecycles. This delivers better service for your customers and better results for your company, promoting higher retention rates and greater motivation for customers to become brand advocates.

Scale 92

Scale Underperforming Technical Team Benchmarks Onboarding 92

Stax

MAY 16, 2024

If you want to increase the user base and boost the revenue of your EHR software, you need the right tips for marketing. Learn More Understand Your Market If you want high ROI for your sales efforts, you need to sell to your target market. You also need to know what the current EHR systems lack to identify market gaps.

Payment Solutions 88

Payment Solutions Payments Payment Methods Software Review 88

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Product idea validation is essential to avoid spending too many resources on a product that fails because nobody needs it. The idea validation process consists of 6 steps.

Underperforming Technical Team 77

Underperforming Technical Team Social Media Scale Interviewing 77

Intercom, Inc.

JANUARY 12, 2021

So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business. Corey works with his customers on reducing their AWS bills, and he’s seen large numbers of cloud architectures in practice, so I think he’s a pretty good source on this.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

User Pilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Likert scale questions 2.

Underperforming Technical Team 74

Underperforming Technical Team Scaling Onboarding Product Marketing 74

Blulogix

JANUARY 16, 2024

To cater to the varied requirements of different businesses and their customers, usage-based pricing has become an increasingly popular and effective strategy. Cost Savings for Customers: Customers benefit from cost savings, especially during periods of lower usage.

Pricing 52

Pricing Scale Telecommunications Subscription 52

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. Here, we’ll show you how to create your path to customer success. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important.

SaaS 111

SaaS Software Review Technical Review Onboarding 111