SaaStr

APRIL 20, 2024

Challenges in AI Implementation Companies experimenting with AI in customer support face challenges due to the limitations of current AI technology. Word-of-mouth marketing is the most effective channel for acquiring customers, followed by Google and the company blog.

Sales Hiring 255

Sales Hiring Startup Marketing Technical Review 255

TechEmpower SaaS

JULY 31, 2023

Get Users (= Acquisition, Referral) Drive Usage (= Activation, Retention) Make Money (= Monetize) Startup Challenges Management: Setting priorities, defining key metrics, reporting progress Product: Build the right features, getting product out quickly, testing for conversion/adoption Marketing: Accessing "web 2.0"

Metrics 390

Metrics Startup Scale New CTO 390

SaaStr

FEBRUARY 25, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Thing Is, Maybe 10%-15% of Venture-Backed Startups Are Still Running the 2021 Playbook. SaaStr 722: 2024 State of SaaS: Trends and Predictions with SaaStr CEO and Founder, Jason Lemkin     Top Videos This Week: 1.

AI 218

AI Startup Trends Customer Success 218

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Customer Success 98

Customer Success Consulting Churn Trends 98

SaaStr

OCTOBER 29, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Are We Back to a 6x World? How to Close More SaaS Deals with Less Budget with Datadog’s CMO Alex Rosemblat 5. Each week, we round up our most popular content so you can catch up on anything you may have missed.

ChatGPT 236

ChatGPT Scale SMB AI 236

OPEXEngine

JUNE 8, 2021

But in the world of enterprise SaaS, it’s not accurate. In the unique world of enterprise SaaS, where the buyers are sophisticated, the sales cycle is interminable and the product is invisible, sales teams face a number of unique challenges. Challenge 1: Product Is Complex. Challenge 2: Sales Cycles Are Longer.

Enterprise 52

Enterprise Underperforming Technical Team SaaS Sales 52

SaaStr

SEPTEMBER 17, 2023

SaaStr 686: What the Future of SaaS Holds for 2024 with David Sacks, Founder & General Partner, Craft Ventures, and Jason Lemkin, Founder & CEO, SaaStr   2. SaaStr 685: Why Investors Love SaaS with SaaStr CEO Jason Lemkin and QED Partner Amias Gerety on Fintech Beat     3. The Next Best in About 5 Years.

Scale 216

Scale Management SMB AI 216

Natalia Luneva

JULY 29, 2021

From the marketing perspective, a challenge is an activity that takes a fixed time to complete and takes a user from point A to point B. As a SaaS company, you might think using this or that tool is already a difficult task and it’s not worth overwhelming your users with another challenge. A challenge is a marketing campaign.

Technical Review 52

Technical Review Social Media Software Review SaaS 52

BetterCloud

MAY 4, 2022

But as we’ve seen since the beginning of the COVID-19 pandemic, many IT organizations have been overwhelmed by the complexity of managing and securing large SaaS environments—especially those that haven’t embraced an automation-first, zero-touch IT mindset. Debunking two major misconceptions about SaaS security.

SaaS 52

SaaS Software Review Interviewing Cloud 52

Valuize Consulting

DECEMBER 21, 2022

2022’s impact on the SaaS industry was significant, deeply impactful, and turbulent. As technology companies adapted to the array of challenges over the past year, many organizations re-examined what customer success means in today’s environment. 2022: A Year Of Unpredictable & Accelerated Evolution. Read Article. Read Article.

Customer Success 52

Customer Success Churn Subscription Payment Features 52

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

SaaStr

AUGUST 14, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Alteryx, ZoomInfo, Atlassian Have Blow Out Quarters. Dear SaaStr: How Long Does It Take the Average SaaS Startup to “Exit”? Finding Opps in Every Challenge: From Humble Beginnings to 30 Million Users with Miro CEO.

Scale 251

Scale Startup Scaling Metrics 251

SaaStr

OCTOBER 2, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Why Your Cost of Sales Generally Doubles As You Scale. The Challenge with SMB SaaS: High Growth Can Only Mask High Churn For Just So Long (Updated). The Best in SaaS Are Just Growing Faster Than Ever.

Cloud 256

Cloud Scale SMB B2B 256

SaaStr

JULY 31, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 8 Signs a New VP Won’t Work Out. The Challenge with SMB SaaS: High Growth Can Only Mask High Churn For Just So Long. SMB SaaS has a lot going for it, but one big existential challenge — inherent churn.

New CTO 245

New CTO CTO SMB Venture Capital 245

SaaStr

MARCH 12, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Challenge with SMB SaaS: High Growth Can Only Mask High Churn For Just So Long (Updated) The 8 Signs of a Failing Sales Rep. Scaling a SaaS Sales Team While Building Culture with Figma’s VP of Sales, Scott Pugh 2.

Scale 195

Scale SMB Sales Scaling 195

SaaStr

OCTOBER 9, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Early Hire That Almost Never Works: Director of Outbound. 5 Very Good Days, and 5 Pretty Bad Days, as a SaaS CEO. Finding Opps in Every Challenge: From Humble Beginnings to 30 Million Users with Miro CEO. Is It Worth It?

Cloud 264

Cloud B2B Startup Scaling 264

SaaStr

MARCH 1, 2024

Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders? In SaaS, once you have even a few million in ARR, the #1 challenge is recruiting top-tier VPs and building a truly top-tier management team: SaaS products mostly don’t sell themselves. It’s the people. Your app is special and distinct.

Scale 249

Scale Part-Time VPE CTO Hire Fractional VPE 249

SaaStr

AUGUST 6, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10 Things Not to Say During a VC Pitch. Is Every SaaS Startup Worth Half of What It Was Last Year? The Challenge with SMB SaaS: High Growth Can Only Mask High Churn For Just So Long. appeared first on SaaStr.

SMB 216

SMB Startup Scaling Churn 216

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) Best article to read: RevOps is taking over how B2B SaaS companies look at sales. How to contribute: Predictable Revenue’s blog is a place to hear new content from the CEO and senior leadership team. Sales Hacker. Focus areas: Yes, we’re biased on this one.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

SaaStr

AUGUST 21, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10 Things That Always Work in SaaS Marketing. Adding Payments and Fintech to SaaS Can Be Great. SaaStr 582: SaaS Secret Sauce: How the CEO — CRO Dynamic Drives Growth with Marketo Former EVP Sales Bill Binch.

Scale 209

Scale Scaling Retention Investment 209

FastSpring

DECEMBER 18, 2019

To recap a fantastic year at FastSpring, we want to take a look back at our top 10 blog posts from 2019. As a partner in growth for thousands of software companies around the world, one of our goals is to provide blog content that is helpful, interesting, and informative. How Localization for SaaS Pricing Can Boost Your Revenue.

Merchant Services 78

Merchant Services Payment Methods Payment Services Payment Solutions 78

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales.

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

FEBRUARY 27, 2024

Dear SaaStr: What Is The Best Indicators of Product Market Fit at an Early Stage SaaS B2B Startup? This is a rough metric, but I’d say from experience working closely with 25+ SaaS companies … if you aren’t growing > 10% a month after $10k in MRR or so … then you don’t yet have product-market fit. Not yet at least.

Product Marketing 273

Product Marketing B2B Startup Marketing 273

SaaStr

JULY 22, 2022

The last few years have certainly tested marketers, but 2022 serves up a brand new array of challenges. However, SaaS can actually help businesses meet these challenges. From inflation to the COVID-19 pandemic to increasing regulations around critical ad channels, the challenges have been sizable for the B2C market.

B2C 224

B2C Scale Marketing Sales Hiring 224

SaaStr

SEPTEMBER 26, 2023

How is AI going to impact the software and SaaS landscape of the next couple of years and also the next 5-10 years? She watched the SaaS and Cloud wave ride and thought there’d be a huge pullback in markets this year. The Takeaway The bar is high for challengers to reimagine the workflows, but we are still in the early innings.

AI 254

AI Generative AI Venture Capital SaaS 254

SaaStr

FEBRUARY 14, 2024

Dear SaaStr: How often will a sales engineer also wear a customer success hat in an early stage of an SaaS startup? You’ve learned the issues and challenges. Pretty darn common. The “traditional” role of a sales engineer is to support the sales team through the close of a deal. And as you scale, the role should likely end there.

Scale 230

Scale Engineering Customer Success Startup 230

SaaStr

DECEMBER 25, 2023

G2 had us back for another great deep dive on just where SaaS investing is there days, and it was a great panel: Accel Partner Arun Mathew Inspired Capital Founder & Managing Partner Alexa von Tobel Salesforce Ventures Managing Partner Paul Drews and Jason Lemkin! Low investment multiples pose a key challenge.

B2B 216

B2B Investment Venture Capital Scale 216

SaaStr

JUNE 12, 2021

In SaaS the issues are bigger. I.e., if they linked your product inside their website, their blog, their social media — does it disappear if they don’t renew? Word of mouth is the secret to scaling in SaaS. Yes, SaaS is often sold as a subscription. Challenge your processes here. But so what?

Scale 287

Scale Social Media Churn Subscription 287

SaaS Metrics

APRIL 15, 2024

Small businesses often face the challenge of standing out amongst bigger, more established competitors. This blog aims to. Read more The post How to Create a Marketing Strategy for a Small Business first appeared on SaaS Metrics. But how does one go about creating a marketing strategy that works for a small business?

Strategy 52

Strategy Marketing Business Metrics 52

BetterCloud

NOVEMBER 28, 2018

This is the first part of our blog series on achieving effective SaaS management using a Zero Trust security model. With an increasingly mobile workforce and the spread of shadow IT, plus the rapid rise of cybercrime, companies must find new ways to effectively manage their sprawling SaaS portfolio. Cloud and SaaS sprawl.

Cybersecurity 40

Cybersecurity SaaS Systems Review Cloud 40

SaaStr

OCTOBER 18, 2023

So Domo is an interesting case study on SaaS entrepreneurship. Founder Josh James had one of the earliest $1B+ exits in SaaS when Adobe bought his first start-up, Omniture, for $1.8 After decades running SaaS companies, it was time for a break in 2022, and Josh eventually stepped down as CEO. Billion way back in 2008.

Entrepreneurship 239

Entrepreneurship Enterprise Pricing Churn 239

SaaStr

AUGUST 24, 2021

Q: What are the best marketing techniques for an early stage SaaS startup? In the end, 30%-80% of new leads for most SaaS companies come from word-of-mouth and similar referrals. Write 3–5 incredible blog posts on how to do something important in your industry. Challenge yourself. But they are the best marketers of all.

Scale 338

Scale Startup Marketing SaaS 338

SaaStr

MARCH 20, 2024

So of the beloved leaders in Cloud and SaaS, few have been hit harder than Hashicorp by the “downturn” At $400m ARR, they were growing 50%. Some of it may well be some of the challenges in commercializing open source. Even if the present is a bit challenging. #4. Up ~40%+.

Scale 233

Scale Cloud Scaling Revenue 233

Blulogix

APRIL 2, 2024

However, this evolution comes with its own set of challenges, primarily how to manage the complexities inherent in subscription management and billing effectively. Through strategic planning, leveraging the right technologies, and focusing on customer-centric solutions, businesses can navigate these challenges successfully.

Payment Features 52

Payment Features Payment Services Subscription SaaS Payments 52

SaaStr

SEPTEMBER 19, 2023

Many of the fundamental business models that were once engraved in the SaaS playbook are now changing thanks to a tougher macro environment and a maturing market. PST, Stephanie Opdam, Partner at Notion Capital, shares four business model changes that will allow SaaS companies to build resilience and staying power over time.

Business Model 247

Business Model SaaS Payments Payments Headcount 247

SaaStr

JUNE 5, 2023

So two recent data analyses across both private and public SaaS companies interestingly showed basically the same thing: for the best SaaS companies, on average, growth in Q1 was down about 33% or so from a year ago. SaaS has gotten about 33% harder overall. What did they see? Not impossible. Not frozen. Just about 33% harder.

Cloud 285

Cloud Startup Trends SaaS 285

User Pilot

APRIL 30, 2024

If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead. Top blog posts of Marty Cagan to read While his books provide invaluable insights, reading them while managing a career and life can be challenging. Who is Marty Cagan?

Management 87

Management Underperforming Technical Team Innovation Generative AI 87