SaaStr

OCTOBER 10, 2022

An overloaded support rep isn’t going to help me work through an API, or understand a complicated integration. A Gap Filler will never really have time to be proactive. Most proactive CS leaders want to do more than they are doing. They aren’t going to work on deployment. And support is overwhelmed, and over over-automated.

Customer Success 282

Customer Success Sales Hiring Scale Interviewing 282

Blulogix

MARCH 20, 2024

Proactive Engagement for Renewal Success: Scheduled Check-ins: Implement a calendar of regular touchpoints that increase in frequency as the renewal date approaches. Presenting data-driven insights can reinforce the value of your service and help identify areas for potential expansion.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

Totango

DECEMBER 20, 2023

Totango is helping us maximize our annual recurring revenue by identifying and proactively mitigating churn risks. Segments for navigation : Users appreciate the customizable segments that help with easy navigation across different portfolios and real-time data pulling, offering valuable insights.

Software Review 108

Software Review Technical Review User Experience Enterprise 108

Totango

APRIL 9, 2024

You can also learn more about how Totango & Catalyst can help you create a collaborative environment that propels customer value and business growth. The post Insider hot takes: CS & Sales synergize to unleash predictable growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Scale 106

Scale Sales Compensation Customer Success 106

Totango

NOVEMBER 14, 2023

This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management. Another benefit of this program is its ability to help your business follow up on product ideas.

Scale 94

Scale Customer Success Engagement Scaling 94

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Proactive support is the key to winning over customers.

SaaS Payments 96

SaaS Payments Trends Payment Solutions Payment Methods 96

Totango

JULY 29, 2022

Let’s take a look at how you can more effectively expand your customer base through proactively pursuing renewal and upsell opportunities. Customers are willing to pay for this new value, which helps you increase your company’s revenue. Customer Expansion at its Core .

Strategy 111

Strategy Enterprise Business Model Acquisition 111

Intercom, Inc.

DECEMBER 21, 2020

Proactive is the way of the future. Proactive support became more important than ever as support teams searched for solutions to stem the tide of growing support volumes, share important updates, and be considerate to customers who were experiencing financial and emotional difficulties. Zara Burke, Senior Editor. Speaking our values.

Healthcare 232

Healthcare Technical Review Communication Innovation 232

Totango

NOVEMBER 16, 2023

These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. Every customer interaction matters in today’s digital age. billion active users worldwide.

Customer Success 107

Customer Success Operational efficiency. Communication Churn 107

SaaStr

JANUARY 20, 2022

ChartMogul is an analytics platform to help you run your subscription business. We help SaaS companies proactively manage customer relationships, measure customer health, minimize churn and maximize revenue. At the 8th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors.

DevOps as a Service 211

DevOps as a Service AI Search Cloud compliance 211

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Both require a proactive, data-driven approach, personalized experiences, and an unwavering commitment to customer satisfaction.

Retention 52

Retention Engagement Strategy AI Search 52

BetterCloud

APRIL 2, 2024

Luckily, businesses can take a proactive approach to prevent shelfware from occuring in the first place. Visibility also helps combat shadow IT ) Software selection is a team sport It’s not uncommon for different teams within your organization to use different software solutions for their given needs. You’re not alone.

Technical Review 52

Technical Review Software Review SaaS Benchmarks 52

ChurnZero

JUNE 14, 2022

This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra , a sales and client success training company for B2B pros. Follow these three steps to take a more proactive, systematic approach to engaging and saving customers before it’s too late. They should now diligently and proactively look for these warning signs.

Development Team Review 98

Development Team Review Strategy Payments Payment Services 98

User Pilot

MAY 21, 2023

Proactive help may be what is setting the bar for successful SaaS companies. Nowadays, it’s not enough for SaaS companies to provide their users with the necessary features and services and help them out when they have questions. Here are some ways you can be proactive in your customer support: 1.

Education 89

Education Customer Support Social Media Onboarding 89

Totango

JULY 15, 2022

To help make this process easier, Totango’s Detect Risk SuccessBLOC gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. Let’s take a look at how this SuccessBLOC works and how it can help you risk-proof your business. The Customer Experience Canvas .

Payment Methods 84

Payment Methods Payment Services Payments Payment Solutions 84

Totango

NOVEMBER 1, 2021

Clearly define objectives, onboarding and enablement programs for CSMs : Give CSMs all the tools and guidelines they need to effectively manage their portfolios and become a trusted advisor for customers, helping them understand the impact they will have on their business. . Need help leading your CS team?

Customer Success 98

Customer Success Leadership Communication Enterprise 98

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion.

Scale 94

Scale Underperforming Technical Team Churn Trends 94

Totango

NOVEMBER 14, 2023

This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management. Another benefit of this program is its ability to help your business follow up on product ideas.

Scale 62

Scale Customer Success Engagement Scaling 62

User Pilot

AUGUST 5, 2023

Userpilot can help you with NPS in-app surveys and best practices to convert passives into promoters. You should take proactive action to mitigate brand damage by considering them as threats. This categorization will help you distinguish between different types of NPS survey respondents and identify the passive customers.

Scale 91

Scale Retention User Experience Strategy 91

User Pilot

NOVEMBER 5, 2023

If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS. Couple your checklists with interactive walkthroughs to help your users learn by doing.

Scale 87

Scale Customer Success Scaling SaaS 87

User Pilot

JULY 5, 2023

In this article, we’ll explore 14 proven tactics that can help you enhance your customer satisfaction scores. Use product analytics to uncover frictions and eliminate them proactively. Segment your dissatisfied customers and offer them proactive customer service. While doing so, you must also decide on “Aha!

SaaS Payments 94

SaaS Payments Payment Solutions Payment Services Payment Methods 94

Totango

JUNE 15, 2022

Maintaining strong customer relationships is key to the long-term success of both your customers and your organization, which is why it is vitally important to proactively deliver value through customer success best practices during both good and bad economic times, such as: . Let us help you.

Customer Success 101

Customer Success Investment Acquisition Communication 101

Totango

JUNE 28, 2022

The key to retaining your customers during market uncertainty is to help them see the value they’re experiencing from using your product. Using a digital engagement model can help you better deliver and scale these important communications. Be Proactive About Customer Health .

Scale 73

Scale Headcount Systems Review Communication 73

Blulogix

JANUARY 28, 2024

In this blog post, we’re going to walk you through a detailed guide on how to efficiently implement a powerful subscription billing software, such as BluIQ by BluLogix. BluIQ provides training and support to help your team become proficient users.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. By being proactive, this approach to dunning reduces lost revenue and preserves cash flow stability.

SaaS Payments 94

SaaS Payments Payment Services Payments Payment Solutions 94

Blulogix

JANUARY 28, 2024

In this blog post, we’re going to walk you through a detailed guide on how to efficiently implement a powerful subscription billing software, such as BluIQ by BluLogix. BluIQ provides training and support to help your team become proficient users.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

Totango

NOVEMBER 1, 2021

Clearly define objectives, onboarding and enablement programs for CSMs : Give CSMs all the tools and guidelines they need to effectively manage their portfolios and become a trusted advisor for customers, helping them understand the impact they will have on their business. . Need help leading your CS team?

Customer Success 85

Customer Success Leadership Communication Enterprise 85

User Pilot

MAY 2, 2024

Loyal customers can also help you acquire new leads via word-of-mouth. Training materials help users understand how to use the product to achieve their goals. Like interactive walkthroughs, in-app patterns, video tutorials , training courses, how-to guides, and product-led blog posts. Engage them proactively to prevent churn.

Retention 65

Retention Metrics Strategy Scale 65

Totango

JULY 22, 2022

Leveraging customer success technology can help you implement the best practices that will enable you to efficiently engage and retain customers, as well as key stakeholders. . Let’s take a closer look at these two SuccessBLOCs and how they can help you keep the channels of communication with your customers open and productive.

Communication 100

Communication Marketplace as a Service Technical Review Engagement 100

Totango

JULY 11, 2023

VP of Customer Success “Totango offers relatively straightforward, low-lift integrations/implementation; helpful off-the-shelf templates for action planning; and very user-friendly, data-driven insights, visualizations, and functionality. You can see more about our latest features and customer stories in our recent webinars and on our blog.

Customer Success 82

Customer Success Scale Innovation Forecasting 82

Totango

AUGUST 25, 2022

Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Learn how to be proactive. What Is SaaS Customer Engagement?

Engagement 96

Engagement Strategy SaaS Scale 96

Blulogix

JANUARY 17, 2024

This proactive communication fosters transparency. A responsive and knowledgeable support team helps clarify any billing-related inquiries. In our next blog post, we’ll explore how BluIQ simplifies complex subscription renewals, enhancing the overall subscription billing experience.

Payment Features 52

Payment Features Subscription Payment Services Payment Solutions 52

Scytale

APRIL 3, 2024

Organizations need a proactive approach that continuously identifies and addresses security risks. This blog delves into how continuous monitoring enhances the effectiveness of security frameworks, including popular options like ISO 27001 , NIST Cybersecurity Framework (CSF) and SOC 2. But continuous monitoring isn’t an island.

Cybersecurity 40

Cybersecurity compliance Systems Review Data Analysis 40

Totango

OCTOBER 6, 2020

Fulfilling a proactive role, customer success focuses on problem prevention and creates value by enabling clients to achieve business goals. Customer support is reactive and acts as a resource for clients to use when they encounter specific technical issues and need help. . The average time to resolve an incident.

Customer Support 105

Customer Support Customer Success Construction Churn 105

User Pilot

AUGUST 30, 2023

Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. The time to resolution helps you enhance customer experience , boost customer satisfaction , and improve customer loyalty. In-app knowledge base with Userpilot.

Customer Lifetime Value 86

Customer Lifetime Value Customer Support AI Onboarding 86

Totango

JUNE 15, 2022

In this article, we’ll take a deeper look at what an escalation is and how the Resolve Escalations SuccessBLOC can help you not only prevent churn but also increase customer lifetime value. . Become more proactive and data-driven by creating a system that automatically drives your escalations. Key Features .

Customer Lifetime Value 81

Customer Lifetime Value Outsourced Development Churn Customer Success 81

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. .

Social Media 118

Social Media Technology Customer Success Trends 118