User Pilot

AUGUST 23, 2021

How well do you know your NPS detractors? Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Promoters (Net Promoter score NPS 9 or 10) are enthusiastic, loyal customers. Userpilot offers the best tools for collecting and acting on user feedback.

Software Review 98

Software Review Systems Review Scale Churn 98

User Pilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Scale 86

Scale Retention User Experience Strategy 86

User Pilot

NOVEMBER 12, 2023

Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent. Identify customer intent with engagement trend reports Use the right analytics tool to generate engagement trend reports and see how users interact with your product over time. NPS survey created in Userpilot.

Scale 89

Scale Underperforming Technical Team Churn Trends 89

User Pilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates. But when is the right time to send a Net Promoter Score survey?

SaaS 84

SaaS Onboarding Customer Support Customer Success 84

User Pilot

MAY 18, 2022

Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Pendo Feedback is a standalone feature in the Pendo software. and numeric scales [to derive NPS scores]. Customer satisfaction and user sentiment data are collected through CSAT and NPS surveys. But is it really worth all the hype?

Software Review 91

Software Review Pricing Enterprise Onboarding 91

User Pilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Collect customer loyalty insights with NPS surveys. Use natural language processing (NLP) tools to understand user sentiment.

Artificial Intelligence 91

Artificial Intelligence Data Software Review Machine Learning 91

User Pilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. Userpilot is a more competitive tool for web apps. What is Pendo Free?

Software Review 85

Software Review Technical Review Systems Review Scale 85

User Pilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. NPS (which stands for Net Promoter Score) is a survey based on a 0-10 scale to measure customer loyalty with a product or service.

Software Review 98

Software Review Scale SaaS Systems Review 98

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times. Conduct CSAT and NPS Surveys.

Software Review 102

Software Review Technical Review Interviewing Benchmarks 102

Totango

SEPTEMBER 23, 2021

We’ll define what it is and how it contrasts with another popular key performance indicator, NPS. CSAT Versus NPS. CSAT shares some similarities with another popular customer satisfaction metric, Net Promoter Score (NPS) , as well as some key differences. Adoption of a particular software feature. Your onboarding process.

Technical Review 99

Technical Review Software Review Systems Review Branding 99

User Pilot

APRIL 14, 2023

If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Maybe something completely else? Book the demo!

SaaS 90

SaaS Onboarding Pricing Mobile 90

User Pilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback. Customize your in-app NPS survey with Userpilot.

B2B 82

B2B Underperforming Technical Team B2C Scale 82

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are two.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

MARCH 14, 2023

For example, a social media management tool can use a welcome screen to segment users based on job roles. For example, a software company could segment its users based on their feature usage. In the below example, a segment is made of paying users with a 7+ NPS score. Segmenting loyal customers based on NPS scores in Userpilot.

Management 86

Management Software Review Social Media Onboarding 86

User Pilot

JULY 30, 2023

In this article, we’ll look into how to use marketing automation segmentation to drive growth and the best tools for it. Marketing automation software lets you segment based on shared characteristics and automates various in-app marketing flows. What is marketing automation software? User segmentation in Userpilot.

Scale 84

Scale Marketing Onboarding User Experience 84

User Pilot

AUGUST 5, 2023

It involves using tools or methods for tracking data and determining the events you need to track. Then, you can select the tools with which you will track data. This is why selecting the right tools is crucial so that your teams can track data automatically, efficiently, and accurately. What is a data tracking plan?

Data 84

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 84

User Pilot

APRIL 11, 2023

Using surveys like the NPS survey to collect user feedback and identify areas of improvement. Userpilot provides features and tools that help companies focus on creating the right environment for customer success. Use NPS surveys to determine the number of loyal customers you have. Userpilot Churn Survey.

Retention 91

Retention Automotive SaaS Customer Lifetime Value 91

User Pilot

MAY 30, 2023

The most common customer experience surveys include NPS , CES , and CSAT. Let’s consider some: NPS surveys to measure customer loyalty Net Promoter Score (NPS) surveys allow your company to measure loyalty in a given period. High NPS scores show customers are happy with your brand and vice versa.

Social Media 87

Social Media Scale Artificial Intelligence AI 87

User Pilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! NPS scores or bug reports). The next step involves collecting relevant customer data with appropriate analytics tools. Are you in? This could be website data (e.g.,

Data 77

Data Social Media Customer Lifetime Value Acquisition 77

User Pilot

APRIL 6, 2023

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. Qualaroo, for getting access to plenty of tools for collecting general feedback rather than contextual. But first, what’s in-app feedback? What is in-app feedback?

Software Review 69

Software Review SaaS Mobile Onboarding 69

User Pilot

AUGUST 6, 2023

Introduces tools that you can use to automate your marketing processes. TL;DR Marketing automation describes the use of software tools to automate repetitive marketing tasks, like sending emails or scheduling social media content. Explains why it’s worth investing in. Let’s get right to it! for every $ invested.

Marketing 81

Marketing SaaS Social Media Onboarding 81

User Pilot

MAY 18, 2023

UX is mostly used in the context of digital experiences with mobile apps, software products, or websites. To help the end user make the most of your tool, it asks questions like: Do users take more time than necessary to master this feature? Instead, use surveys and behavior analytics tools to understand them.

User Experience 80

User Experience Underperforming Technical Team Customer Lifetime Value Retention 80

User Pilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Software Review 85

Software Review Software Management Azure 85

User Pilot

JUNE 29, 2022

How many customer segmentation tools are out there? Here, we have listed a few popular customer segmentation software options and described their pros and cons. Moreover, you will learn what data each tool provides and how to use them to accomplish tasks. What is a customer segmentation tool? Dozens, hundreds?

SaaS Payments 90

SaaS Payments Software Review Payment Solutions Payment Methods 90

User Pilot

AUGUST 15, 2022

Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. What is customer sentiment analysis?

Artificial Intelligence 89

Artificial Intelligence Software Review Data Systems Review 89

User Pilot

JUNE 12, 2023

We’ll also show you tools that will simplify everything. Mention some significant obstacles you face in your professional life What do you want to achieve with [software]? Net Promoter Score survey (NPS) This survey uses an 11-point scale (0-10) to measure customer loyalty and predict business growth.

Marketing 72

Marketing Market Research Branding Scaling 72

User Pilot

JANUARY 12, 2023

Second, you’ll learn the best tools to use for behavioral analytics. The best software for customer behavior analytics includes: Userpilot — for tracking custom in-app events, measuring feature usage, and advanced segmentation to locate usage patterns at a granular level. Book a demo to see this tool in action.

Artificial Intelligence 90

Artificial Intelligence SaaS Software Review User Experience 90

User Pilot

JANUARY 12, 2023

Use feature tags, Heatmaps, and NPS. NPS is a tool for sentiment analysis that gives you insights into customer engagement levels. Conduct NPS surveys and pay attention to low-score responses that showcase the reasons that slow down engagement. Building NPS survey with Userpilot. Increase customer retention rate.

Engagement 91

Engagement Social Media Onboarding Retention 91

User Pilot

JULY 29, 2021

P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). For instance, Postfity, a social media scheduling tool, uses welcome screens to segment its users based on their roles and what they want to do. Higher customer retention. Lower churn. Checklists.

Engagement 98

Engagement Software Review SaaS Onboarding 98

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. They have different definitions, purposes, methods and tools. Lost passwords. App integrations. Technical bugs. Server interruptions.

B2B 92

B2B Customer Success Technical Review B2C 92

User Pilot

FEBRUARY 26, 2023

TL; DR A customer retention survey is a great tool to learn more about customers’ feelings regarding your product and customer experience. Examples of customer retention survey questions include: Net promoter score (NPS) : “How likely are you to recommend our product to others on a scale of 0-10? Why or why not?

Retention 91

Retention Scale Underperforming Technical Team Churn 91

User Pilot

JULY 5, 2023

Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Follow up with NPS detractors to address their concerns and solve them to prevent customer churn. You should send your NPS surveys at crucial touchpoints, like after user activation or adoption.

SaaS Payments 90

SaaS Payments Payment Solutions Payment Services Payment Methods 90

User Pilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale.

Scale 85

Scale SaaS Software Review Benchmarks 85

Teamgate

JANUARY 6, 2020

In this blog, we are going to learn about lessons learned from 2019 to be implemented in 2020 for better customer engagement. NPS – NPS is known as the ‘Net Promoter Score’ This score is very essential to measure and monitor consistently. NPS is the latest way to measure customer happiness index.

Engagement 94

Engagement Scale Software Review Branding 94

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times. Conduct CSAT and NPS Surveys.

Software Review 71

Software Review Technical Review Interviewing Benchmarks 71

User Pilot

JULY 31, 2023

A PMM needs to be aware of several key metrics and KPIs , including acquisition cost, activation , conversion , NPS , adoption , and customer lifetime value. PMMs need the right tools to help them do their job: project management, team collaboration, customer feedback , analytics, and digital marketing.

Product Marketing 81

Product Marketing Management Marketing Customer Lifetime Value 81

User Pilot

SEPTEMBER 10, 2022

This post lists the different questions to ask users on your survey concerning their experience with your software. That will determine which user segments you should ask your questions to, and which tools can help you create and launch these surveys. They can then share their thoughts about the software freely.

User Experience 79

User Experience Underperforming Technical Team Scale SaaS 79