Scytale

MARCH 19, 2024

In this blog, we’ll walk through best practices for getting audit-ready, from getting your documentation together to prepping your team. Companies pursue third-party audits for a few key reasons: Compliance: To demonstrate you meet framework requirements in your industry like ISO 27001 or SOC 2. Don’t panic!

Payment Services 52

Payment Services Payment Solutions compliance Payments 52

User Pilot

APRIL 6, 2023

This means complicated UI , redundant features, and unnecessary use of complex technologies. Low feature adoption is one of the symptoms of over-engineering. User stories make you focus on solving specific user problems rather than the actual features. Build your MVP around the most basic features and iterate on them.

Underperforming Technical Team 89

Underperforming Technical Team Management Interviewing Scale 89

User Pilot

JANUARY 26, 2023

Before you develop features, ensure enough users need them and they solve significant enough problems. When prioritizing your backlog, start with features that solve users’ pain points first. They may have been replaced with new more pressing issues. Customer Empathy Map. How to collect customer data with in-app surveys.

Interviewing 90

Interviewing User Experience Development Management 90

User Pilot

JUNE 26, 2023

TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. CSAT surveys measure overall customer satisfaction with the product or feature. Before you act on user feedback and requests, prioritize them with an appropriate framework. Let’s dive in!

Systems Review 84

Systems Review Social Media Technical Review Software Review 84

Intercom, Inc.

JUNE 22, 2018

But like all of the best frameworks we have for understanding our world – Newton’s Laws of Motion, Jobs to be Done , Supply & Demand – the best ideas and concepts at the core of machine learning are simple. Or, in Ruby: If @words equaled: ['hello', 'inside', 'intercom', 'readers', 'blog', 'post']. How to hire designers.

Machine Learning 223

Machine Learning Artificial Intelligence Interviewing Customer Support 223

Brian Balfour

JANUARY 24, 2019

Because they've done the exact opposite of what most do for product and feature launches. Right now someone, or an entire team, inside your company is probably pouring a ton of energy and thought into a new product or feature launch. The hope is create the spark that leads the product or feature to escape velocity.

Retention 111

Retention Engineering Onboarding Data 111

User Pilot

JANUARY 17, 2023

Validation. If you want to improve time-to-value and make sure that more users realize the value of your product, then you need to pay attention to the five stages of the value realization framework, which include: Definition. Validation. Value validation. Realization. Optimization. Realization. Optimization.

Software Review 92

Software Review Technical Review Technical Advisors SaaS 92

User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. Its different stages. Product funnel.

Social Media 84

Social Media Sales Funnel Acquisition Retention 84

User Pilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. TL;DR Customer activation is a term that describes the moment your users – both new and existing customers – start to experience value from your product or service.

Customer Lifetime Value 86

Customer Lifetime Value Sales Funnel Onboarding Acquisition 86

User Pilot

MARCH 21, 2023

In this article, we’re going to unpack a repeatable framework for you to analyze user tasks to create successful user experiences. Building a new feature/product. When undertaking a new project, or adding a new feature , task analysis can help you understand how they slot into an existing user experience.

User Experience 79

User Experience Interviewing Onboarding SaaS 79

User Pilot

JULY 10, 2023

Feature request : “Based on your experience with our analytics feature, what other functions would you like to see?” But in certain situations, you can slightly tweak a survey question’s framework without compromising the data’s integrity. However, they can be used in other types of surveys as well.

Scale 63

Scale Underperforming Technical Team User Experience Onboarding 63

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

User Pilot

JULY 18, 2023

Wireframing and prototyping software aids in designing and validating product UI and interaction flows. When you look for a new product, make a list of the use cases and research tools for them. Explore the details of their functionality and pricing plans: a cheaper plan may not have the features you need.

Software Review 90

Software Review Software Management Azure 90

User Pilot

FEBRUARY 9, 2023

Even if you’re acting on anecdotal data or assumptions , use quantitative data to validate them. Product optimization framework vs product discovery framework Product optimization and product discovery are often confused. However, that’s where the similarities between the two frameworks end.

Management 85

Management Sales Recruiting User Experience Customer Lifetime Value 85

User Pilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. In structure by product/feature, the team is responsible for all aspects of the product management cycle , from discovery to launch , and beyond.

SaaS 83

SaaS Scale Leadership Customer Lifetime Value 83

ProfitWell

MAY 13, 2019

For most companies, product and feature launches are always top of mind because of the potential to attract and retain more users. They are linear and focus on sharing a new product or feature with the entire user base via email campaigns, regular notifications , posts on platforms like Product Hunt, and general press.

Strategy 55

Strategy Retention Social Media Product Marketing 55

ChurnZero

APRIL 1, 2022

By the end of the first week, Sharon was exhausted from trying to appear confident and competent through meetings and conversations about her new role. “I If you say your worst fears out loud, you risk their validation. For example, moving to a new city can stir uncertainties of belonging.

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

Totango

JANUARY 26, 2021

Adoption stage: Frustration learning to use advanced features. They experience difficulty learning your product’s features. In addition, a pre or post cancellation conversation can help to validate your research. . Customer success and product should work together to identify new features to support customer goals.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

User Pilot

APRIL 30, 2024

Market development targets new markets with existing products, while product development – existing markets with new products. Diversification introduces new products to new markets. Use in-app messages to announce new features and drive upsells and cross-sells. The Ansoff Matrix of growth strategies.

Underperforming Technical Team 91

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 91

Intercom, Inc.

MAY 3, 2018

Rohini: Absolutely, especially if you’re the new person and trying to get up to speed. Michelle: As we’ve scaled we’ve introduced new processes. We recently did an A/B test of a new form redesign and blogged about it because analytics, engineering, product and design were all part of this.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

User Pilot

JUNE 12, 2023

What is feature adoption? TL;DR Feature adoption happens when users use the feature regularly to solve their problems. Feature discovery is an initial stage of feature adoption when users learn about the feature. Feature discovery is an initial stage of feature adoption when users learn about the feature.

Customer Lifetime Value 17

Customer Lifetime Value Education Onboarding Benchmarks 17

SaaStr

OCTOBER 15, 2019

One of the first things that you need to validate, one of the first hypotheses that you need to validate is whether or not you have a product that’s well suited for big companies. Yesterday in here, the CMO of New Relic was talking about how they moved to enterprise. They were at a much later stage than we did.

Underperforming Technical Team 153

Underperforming Technical Team Sales Hiring compliance SMB 153

User Pilot

AUGUST 14, 2023

The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. Use Product Hunt to extend your audience reach for the new product launch. Use interactive walkthroughs to guide customers on using key features.

Growth Marketing 89

Growth Marketing SaaS Payments Strategy Payment Methods 89

User Pilot

JUNE 25, 2023

TL;DR Continuous Discovery Habits is a guide for Teresa Torres’ discovery framework. Sprint presents a practical and efficient approach to problem-solving and innovation , empowering SaaS teams to test and validate ideas quickly. The Jobs To Be Done Playbook and When Coffee & Kale Compete are guides to the JTBD framework.

Management 87

Management Technical Review Leadership Innovation 87

SaaStr

JULY 5, 2023

Instead, the conversation was about closed one new dollars. Sales were compensated based on new logos and what they’d do during the first 90 days of implementation. The budget, quota, goal framework helps you to manage this balancing act. For example: They didn’t talk with marketing about MQLs or SQLs. The takeaway?

Strategy 200

Strategy Marketing Underperforming Technical Team Sales Hiring 200

User Pilot

AUGUST 10, 2023

Product discovery helps organizations mitigate risks and use resources well by ensuring product ideas are well-researched and validated. It also helps PMs avoid the feature-factory mindset, reduces time-to-market, and improves stakeholder alignment. Userpilot is a product growth platform with robust feedback and analytics features.

Interviewing 87

Interviewing User Experience Development Market Research 87

User Pilot

JANUARY 29, 2023

Prioritize backlog items to deliver benefits not features. Use in-app messages and release emails to let your users know about new releases. Take part in regular user interviews to validate product ideas and collect qualitative feedback. Track user behavior in-app to identify the most valuable features and iterate on them.

Management 94

Management Software Review Technical Review Benchmarks 94

User Pilot

FEBRUARY 17, 2023

TL;DR Product discovery comes before the product delivery process and its aim is to find and validate opportunities and solutions that will enhance product value and drive business goals. There are a number of prioritization frameworks that you can use to prioritize the features that deliver the most value, for example, Cost of Delay or Kano.

Development 92

Development Interviewing Scale Product Marketing 92

Casey Accidental

OCTOBER 27, 2020

In extension platforms, new developers build new businesses on your platform because your platform is a source of customer acquisition in addition to attracting existing businesses your customers already use. Usually, this is because it is just for one segment, niche or country when platforms usually only build horizontal features.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

User Pilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Userpilot is a product adoption platform with advanced analytics features.

SaaS 74

SaaS Underperforming Technical Team Churn Scale 74

User Pilot

MARCH 16, 2023

Using a goal-setting framework like OKR or HEART will help you choose actionable goals to guide decisions later on. Instead of trying to build a complete product before the release, launch just an MVP to validate the idea first. Use feedback and usage data about the MVP or a new feature and iterate to improve it in small increments.

Management 92

Management Engagement Data Data Analysis 92

Intercom, Inc.

SEPTEMBER 22, 2022

Back when Michele was a product manager, she and her colleagues used to look at analytics, exchange an idea or two with the customer service team, and make educated guesses about what the next step on a product or feature should be. Now, there are these three blog posts,” and it was just kind of a jumbled mess.

Interviewing 138

Interviewing Underperforming Technical Team Sales Recruiting Software Review 138

User Pilot

APRIL 27, 2023

Contextually-triggered surveys allow you to obtain relevant and valid insights. Make informed development decisions: feature requests and tip-offs about issues users experience can help you prioritize the most valuable initiatives. For example, you could ask which features or integrations to add to your product.

Scale 70

Scale Software Review SaaS Interviewing 70

User Pilot

APRIL 21, 2023

Thanks to segment analysis, you can identify patterns in feature adoption among different user groups. Heap is a standalone analytics platform for high-level product analysis while Hotjar provides features for granular user behavior analysis. Trial to Paid Conversion Rate is the ratio of new customers who subscribe to the paid plans.

Underperforming Technical Team 93

Underperforming Technical Team SaaS Onboarding Retention 93

Intercom, Inc.

OCTOBER 15, 2020

As a visual thinker, teacher, and creator, Moesta has worked on and helped launch more than 3,500 new products, services, and businesses across nearly every industry. Our previous conversations with Bob have covered how to unpack customer motivations and the Jobs-To-Be-Done framework (of which he was one of the principal architects).

Sales Hiring 265

Sales Hiring Sales VP of Engineering Underperforming Technical Team 265

IT World

SEPTEMBER 17, 2021

See my YouTube video How to reshape data with tidyr’s new pivot functions. If you have a data frame column with one or more comma-separated values (think a survey question with "select all that apply"), this is worth an install if you want to separate each item into its own new data frame row. Hadley Wickham. splitstackshape.

Data 145

Data Data Analysis Forecasting Cloud 145

Neil Patel

NOVEMBER 3, 2020

You already know that WordPress is a popular CMS and that most content marketers love it for their business or personal blog. When I started blogging , one of the crazy activities that killed my productivity was checking out new personal blog themes. It’s time to sparkle your personal blog.

Content Marketing 142

Content Marketing Marketing Mobile Software Review 142