Upscope

JUNE 1, 2021

This lessons learned series is part of our live SaaS resource list we're building while launching a new product. Someone once said "It's all ratios". What one lesson about funnels was most important and why? This is hard and it's hard in any industry. It does not. You feel bad.

Advertising 52

Advertising Onboarding SaaS Marketing 52

Kellblog

JANUARY 20, 2024

Once in a rare while, I address political issues in my blog. Why? Well, Well, because when it comes to messaging and positioning, it’s the big leagues. Politics It’s hard not to look at the big leagues to try and learn from what they do. Plus, This x-ray view makes it easier to analyze the messages.

Government 85

Government Systems Review Software Review Sales Hiring 85

SaaStr

JUNE 11, 2019

Join him as he shares his top lessons in building great teams. Give it up, ladies and gentlemen. It’s great to be here. And you’ve seen teams from all the way to seed stage til exit. So tell us, perhaps walk us all the way back to your journey in the early days. Want to see more content like this?

Merchant Services 227

Merchant Services Part-Time VPE Sales Hiring Scale 227

SaaStr

JUNE 23, 2019

Join him as he shares his top lessons in building great teams. Give it up, ladies and gentlemen. It’s great to be here. And you’ve seen teams from all the way to seed stage til exit. So tell us, perhaps walk us all the way back to your journey in the early days. Want to see more content like this?

Merchant Services 192

Merchant Services Part-Time VPE Sales Hiring Scale 192

SaaStr

AUGUST 13, 2019

I know people are just still walking in and it’s fantastic to be here. The energy at Saastr all was great. If you are here, it means that you’ve gone through the early stages of being a startup. It’s all about 50% growth, 100% growth. Why is it very difficult to actually scale up?

Scale 153

Scale Sales Hiring SaaS Sales Recruiting 153

Neil Patel

MARCH 30, 2021

If you want to build your blog audience , you’re going to have to get smarter with your content. Though SEO may sound complicated, it’s easier than you think; especially if you understand that writing for people, and not search engines , is a best practice. That’s what SEO copywriting is all about. What Is SEO?

Social Media 144

Social Media Engineering Sales Hiring Branding 144

Baremetrics

DECEMBER 18, 2019

I don’t know about you, but it pains me to see customers cancel. But first, in order to improve retention, we first have to be able to measure it. After all: “What gets measured gets improved.”. survey User Churn and Revenue Churn Quick Ratio. The Quick Ratio, unlike other metrics, tells you how dire the situation is.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Incredo

NOVEMBER 28, 2019

We don’t claim that all of them are or can be your ideal buyers. Don’t even think of it. And isn’t pushy at all. It can be a template, swipe file, checklist, report – something practical and useful. Send them more educational content, send them your blog updates. But did you know that 1.62 What do you do?

Social Media 200

Social Media SaaS Advertising B2B 200

SaaStr

DECEMBER 3, 2019

And super proud of what he’s done to take his learnings from that experience and build this incredible community, the SaaS community globally. So first of all, thank you both for joining us. It wasn’t that long ago when we invested in both companies. Just learning the lessons of that industry?

Scale 132

Scale Sales Hiring Development Team Review Technical Review 132

SaaStr

NOVEMBER 21, 2020

When is it right for SaaS companies to turn down potential customers? What does it take to expand effectively? So now it’s time to dive into the show, and I’m thrilled to welcome Rob Gonzalez, co-founder, and CMO at Salsify. Harry Stebbings: Rob, it is so great to have you on the show today.

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

SaaStr

AUGUST 26, 2022

Open it up if I can help in any way, or I can make it up, but anyone got a question they’ve got to start? I think we’re all still learning. It’s curious minds that let us be great at what we’re doing. You have to be deeply passionate about what you’re doing and want to learn more.

Sales Hiring 209

Sales Hiring Scale Sales Recruiting Scaling 209

SaaStr

JUNE 15, 2021

Join 10,000 fellow founders, investors and execs for 3 days of unparalleled networking and epic learnings from SaaS legends from Sep 27-29 across 40+ open acres at the San Mateo County fairgrounds at the SF Bay Area. Jason Lemkin : Let’s give it up for Jeff Lawson, very exciting. You learn a lot about putting on events.

Scale 287

Scale Underperforming Technical Team Engineering Wireless 287

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts. Allow me to explain.

Churn 152

Churn SaaS Payments SaaS Payments 152

SaaStr

FEBRUARY 21, 2020

Prior to its July 2002 acquisition by Novell, SilverStream was a public company that had reached a revenue run rate in excess of $100M, with approximately 800 employees and offices in more than 20 countries around the world. David is also the author of foreentrepreneurs.com the must read blog in the world of SaaS metrics.

Scale 190

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 190

SaaStr

JULY 11, 2019

Join Tiago as he shares Talkdesk’s unconventional journey and what it takes to build a top-valued brand. Tiago and I met, I thought it was very early in the history of Talkdesk, but we’ll go through, we’ll come back to the agenda. It was just you. So, it was fun to meet, and I want actually. Transcript.

Sales Hiring 262

Sales Hiring SMB Scale Cloud 262

CustomerSuccessBox

MAY 23, 2022

This is why it’s quite surprising to know that the profession of customer success specialist has been marked universally as a high-demand job profile. This blog will drive you through all the essential information that you need to contemplate before you choose to step into the Customer Success world. Higher account ratios 2.

Customer Success 52

Customer Success Scale Leadership Artificial Intelligence 52

SaaStr

JULY 16, 2019

We’re here to share with you guys some perspectives on the journey that a company goes through from a fund raising standpoint as well as some of the operational challenges as a company hits product market fit to all the way scaling the business. It is an identity as a service company, actually in Bellevue. It took a long time.

Scale 127

Scale Product Marketing Scaling Marketing 127

SaaStr

MAY 21, 2019

Kristina : Hi everyone, it’s amazing to be here today and wow, look at all these people. Byron : But before going there, I want to take you back a little bit, and it’s to a time before SaaStr and before the annual and even before SaaStr itself. All right, we’ve got some informed audience members here.

Cloud 167

Cloud Scale Finance Retention 167

SmartKarrot

NOVEMBER 16, 2022

Considering how sophisticated and expensive SaaS products are, it is critical to make sure that every customer gets the most out of their purchase. A business or an organization can never be successful unless its customers are. Enhance retention rate and decrease the churn ratio. Who works with a client success specialist?

Scale 10

Scale Data Analysis Customer Success Onboarding 10

Intercom, Inc.

DECEMBER 14, 2022

” But it was none of those scenes that lingered on Harry Stebbings ’ mind. It was the first time Harry came across venture capital, and, he tells us, he was instantly hooked. When it comes to podcasts, it’s better to start super specific and build a true fan base, knowing you can always expand later on.

Venture Capital 129

Venture Capital Interviewing Sales Hiring Underperforming Technical Team 129

User Pilot

AUGUST 30, 2023

With the right channels, it becomes easier to attract quality leads, justify CAC costs, and boost revenue in the long run. Of course, it’s not a walk in the park. It’s the first step in the customer lifecycle and is essential for businesses of all sizes to grow and succeed.

Acquisition 92

Acquisition Strategy Social Media Customer Lifetime Value 92

User Pilot

JULY 20, 2021

In this article, you’ll learn all you need to know about increasing user engagement in SaaS: What user engagement is. Why it is important to track and improve user engagement. User engagement involves the tracking and measuring of all interactions your customers and users have with your product. Let’s get started!

Engagement 98

Engagement SaaS Social Media Onboarding 98

SaaStr

SEPTEMBER 13, 2019

As for Allison, in her 5 years at Gainsight her list of achievements in endless from running all functions that drive value for Gainsight customers, now a 150 person team, to building out the corporate development function to being the right hand to the CEO. What is included in it? How should it be structured?

Engineering 26

Engineering Scale Underperforming Technical Team Customer Success 26

User Pilot

AUGUST 30, 2023

With the right channels, it becomes easier to attract quality leads, justify CAC costs, and boost revenue in the long run. Of course, it's not a walk in the park. It’s the first step in the customer lifecycle and is essential for businesses of all sizes to grow and succeed.

Acquisition 59

Acquisition Strategy Social Media Customer Lifetime Value 59

User Pilot

AUGUST 30, 2023

With the right channels, it becomes easier to attract quality leads, justify CAC costs, and boost revenue in the long run. Of course, it's not a walk in the park. It’s the first step in the customer lifecycle and is essential for businesses of all sizes to grow and succeed.

Acquisition 52

Acquisition Strategy Social Media Customer Lifetime Value 52

User Pilot

AUGUST 30, 2023

With the right channels, it becomes easier to attract quality leads, justify CAC costs, and boost revenue in the long run. Of course, it's not a walk in the park. It’s the first step in the customer lifecycle and is essential for businesses of all sizes to grow and succeed.

Acquisition 52

Acquisition Strategy Social Media Customer Lifetime Value 52

User Pilot

MAY 8, 2023

This article explores the concept of PES, the benefits of tracking it, and how to improve it. To accurately measure PES, it is important to track your adoption rate, stickiness and growth in a consistent way – let’s see how to do it below!

Engagement 52

Engagement Revenue Onboarding Churn 52

Brian Balfour

JUNE 20, 2017

Preface by Brian Balfour: I rarely accept guest posts on this blog, but this opportunity was too good to pass up. It covers: How Patreon decided and defined a leading indicator activation metric. If you want to learn more about onboarding strategies and frameworks, consider applying for the next Reforge program here.

Scale 84

Scale Onboarding Acquisition Sales Hiring 84